Setmore – Bewertungsseite 4

Vorteile

Easy to setup and easy of use. The learning curve is very short.

Nachteile

Does not allow for scheduling at multiple locations. Software is designed for customers to come a business location and not for the business to go to the customers location. I have an inspection business. If a customer schedules inspections at multiple locations, the address of the last inspection that is scheduled will appear on all of the inspection scheduled prior to the last one. This causes serious confusion for my business and it is to the point now that I may have to look for other options.

Vorteile

It's a great tool that is nice and simple. But would make it even better for the customers if they can choose their own time block instead of having to only choose a time that's locked in.

Nachteile

Customer not able to choose their own length of time for services. Would be great to give Customers the ability to choose the amount of time they would like to book for their services.

Vorteile

Easy to implement - 2 way calendar sync - customizable and easy to use customer interface. OUTSTANDING VALUE for the money!

Nachteile

Limited to no reporting features.
You have to have the same availability for all appointment types.
Customers can't select the type of service within a general appointment type so if you have multiple services, they have to create multiple appointment options which can sometimes be confusing to the end user.

Vorteile

Ease of use, customer support, setting a schedule and breaks as well as slot blockers

Nachteile

There isn't anything I dislike about the software; however, there are a few features I've requested that I hope they implement shortly.

In Betracht gezogene Alternativen

Warum Setmore gewählt wurde

Gründe für den Wechsel zu Setmore

Vorteile

It is a super awesome all-in-one software. You can keep customer data in Setmore. You can input your services, allow customers to book you. And now you can accept Square payments with the new integration. I absolutely love Setmore!

Nachteile

The only issue I sometimes have with Setmore is that the widget on my phone does not update all of the time. So the appointment doesn't hit my calendar. But it doesn't happen often.

Vorteile

I love how Setmore allows my clients to book seamlessly without having to contact me. The ease of use is incredible from the administrative aspect and it took hours off of my scheduling time. Now I can focus on my clients and rather than spending time behind the computer worrying about double bookings and other issues!

Nachteile

I wish I could access the "time off" option from the app. But it's not the big of a deal to have to come onto the computer to handle that.

Vorteile

Scheduling patients and sending automatic emails at the time of scheduling is fantastic. Every patient with a smart phone is able to click the appointment date and save it into their schedule seamlessly.

Nachteile

The only thing I don't love about Setmore is on the app with my cellphone. When I'm in the weekly calendar view it tends to want to refresh rather than scroll. I'd rather there be a refresh button so that it would be easier to scroll without refreshing by mistake.

Vorteile

I love the online scheduling link that is easy to integrate on my website. The system is set up clean and concise.

Nachteile

I wish that there was an appointment confirmation feature. I am a massage therapist and it really helps to automatically confirm appointments so I dont have to call every time.

Vorteile

FRIEND USE AND STRIPE PAYMENT FOR ONLINE BOOKING

Nachteile

WE WOULD LIKE TO HAVE A "START DATE" AND A "FINISH DATE" FOR SERVICES, ACTUALLY WE USE A FAKE EMPLOYER TO MANAGE NEXT SERVICES NOT ACTUALLY AVAILABLE

Vorteile

It flows easily because it prompts you to navigate the system easily. I am not one who uses a lot of tech or social media and surprisingly cannot recommend this product enough. I am so happy I decided to utilize the scheduling system. It has saved me so much time with going back and forth trying to set a client an appointment. Plus I have gained 1-3 new clients per week due to the facebook connection, they click and schedule!

Nachteile

The only thing I find to be work on the system is setting up my schedule with some days off. So if I want Saturdays to be every other I had to manually go in and hand select each Saturday I wanted to be closed. Not hard, but time consuming.

Vorteile

This software has been easy to use. The administrative dashboard is well designed and the various functions are clearly marked and can be quickly found.

Nachteile

In my many years of using this software I have not found it to be missing any features or functions that I needed. It has met all of my needs.

Vorteile

We can manage our scheduling process with Setmore's quite practical features which helps us save time and efford.

Nachteile

Setmore needs to have a better pricing plan and its support team should be faster in solving the cases.

Vorteile

easy to use, never off line, great overview, makes my job much easier

Nachteile

it would be nice if i had an overwiew of all staff at once over a week

Vorteile

Very easy to use for my business, integrations for staff easy to use.
Appointment reminders.

Nachteile

Not being able to find client by phone number, repeat booking into termed classes, has to be manually inputted each each.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Setmore

Vorteile

Setmore offers an excellent solution for the challenge of keeping an online agenda, open for your customers to be able to schedule their own appointments at times that match for both the customer and you.
It’s straightforward in use, and it does what it promises.

Nachteile

In our specific situation, where we work in different locations and with different service providers that travel between those locations, it needs a bit of a work around to get it all working. But with some creativity and the features available, it’s a doable task.

Vorteile

I like the new added text feature. I also like how its integrated with social media and very simple and easy to use

Nachteile

I don't like how multiple service selections, generate multiple emails. This confuses my clients a lot.

Also my clients don't know they can log in so i have tons of repeat names in my database constantly consolidating accounts.

Last, I wish the confirmation email allowed links. or consent forms to be sent with it. Theres no option for consent forms or anything like that.

Vorteile

it's easy to use and so far not been too much of an issue.
it is a nice set up not full of extras that make it annoying for a sole trader business.

Nachteile

I don't like that there is no warning when a repeat client booking is ending.
And the notes are too basic so I can't write my medical notes Like SOAP.
some of my clients do not get the text message.

Vorteile

I think it was designed with a yoga studio or hair salon in mind, so adapting it to studio hire has been challenging, but it mostly does what we need it to do.

Nachteile

For the monthly cost of it, It doesn't have a completely seamless interface and mostly its not very intuitive or customisable,
ie: you cannot create a hire by the hour, where your client selects the amount of hours they would like and the system automatically calculates the total hours, then adds the gst and fees and offers the totalled amount to the client to pay. Seems to me a function a lot of types of business could use.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Setmore

Vorteile

The software is so helpful in scheduling and changing appointments - for personal and business . It works well for me because I also work outside of my office space and may not be available to schedule the clients . They can easily schedule, change or cancel without having to wait on me to be at my desk AND it sends automatic reminders!

Nachteile

Would be nice if there was a payment option for the client to pay at the time they schedule.

Vorteile

Easy to implement and use, and it gives us the benefits we were looking for

Nachteile

Nothing special. I have asked/suggested one feature without response, but I understand there is many considerations.

Vorteile

I love that this software connects with mailchimp and is easy to customize.

Nachteile

I dont like that you have to pay to connect the calendar with google calendar and the paid version lets you text client reminders where the free version only sends email reminders.

Vorteile

I love how intuitive it is to use. I have been a user of Setmore for several years and have never had a complaint. The few times I have needed help, it has been very easy! They are very responsive and without exception I have had a live person to chat with within minutes. Thank you for creating something that unites our team so well!

Nachteile

I do wish my customers had fewer steps to set up an appointment online.

Vorteile

This software is easy to use, can be customized to my businesses and services offered and syncing between the desktop and the phonebapp is super convenient. Especially fond of the choice to have exclusive and overlapping appointment slots. The class scheduling and easy exporting reports to excel are bonus features for me.

Nachteile

Updates over the past 2 years have resolved my biggest issue of limited options for the reports. I have not used the direct payments feature to give an opinion.

Vorteile

I really like this booking program. I've never had any issues with it. Never a glitch.
Pros:
Easy to set up
Add as many services and employees as you'd like. Set which employee offers which service.
Set the amount of time each services requires.
Confirmation email for booking. Option to add a text reminder for client.
Reminder email.
Simple for clients to use.
Great, easy to use app
Slot blockers
Add all of your company info and link setmore directly from your website.
Options to upgrade basic service for a small monthly cost.

Nachteile

No complaints other than I can't seem to figure out how to change the calendar setting on the app to a Sunday-Saturday layout.

Vorteile

As a business owner i love this program. It's so simple to use and was nice that I could edit and add campaigns tho keep patients coming in on time. My patients love it too! IIT did all the work of tracking my patients without all the heavy follow up on my end. I could set it and trust IIT was going to work. I loved that IT was an app I could use everywhere and so could my patients. This was my favorite feature!

Nachteile

It didn't integrate with our chiro touch program for the scheduler or financial payments. This was vital for ease of my work load.

Vorteile

It looks more professional than the original scheduling software I was looking at and the fact that I didn't have to pay for the basic one--which at this point in my business suits me fine until I expand my business and get the premium--was a great bonus. The customer service was great and patient with my many questions, too.

Nachteile

So far, nothing! I would like to see a few more features added but that's just a personal preference not a con on the software's part.

Vorteile

Detailed and customizable content.
Personalization.

Nachteile

The class settings do not work in my particular case.

Vorteile

I really love this software. It sends beautiful appointment confirmations to my clients, which will allow it to link to their calendar (calendar invitation).

Nachteile

Maybe allow the choices of providers to say staff or professional. Not everyone is in a "provider" industry

Vorteile

It’s easy to use, I can use it on any device. Keeps track my weekly income and clientele base. If you have any problems the help chat is so helpful and quick responding. I can see when my stylists book and what’s going on anywhere. I love the lay out so I can see how the day is going to go with timing etc.

Nachteile

Maybe that on the calendar I can’t see both stylists day you have to select stylist individually. So when booking i can sometimes over book as you can’t see the lay out on one calendar.

Vorteile

Maintains most of the features I need to manage weekly meetings with my clients.
I like that I can schedule recurring appointments but the customers can't so I can truly manage my own schedule with flexibility. I like that it gives me and my clients an email 'heads up' at least 3 times before the meeting. I like that i can look back at the appointment history.

Nachteile

Didn't work as well on the phone iPad apps, until it was recently updated
Haven't been able to find all the features as easily on the apps

Vorteile

easy and Comfortable to use

Nachteile

I would like more control over the ability to specify more than one email for each calendar. Control the permissions of each calendar.
The thing that annoyed me the most was that I updated the program so that I could get the ability to send text messages to clients. But it has not yet worked and I have not received any message

Vorteile

1. It was an easy solution/setup for our store as we wanted people to make appointments to visit us to help with Covid prevention
2. I set it up and tested it in less than an hour which was perfect
3. It was easy to integrate with our website/instagram for people to use
4. Its straight forward for people to use and takes 10 secs for our customers
5. Sends reminders and you can add to your calendar seamlessly

Nachteile

1. I wanted to not allow people to make bookings within the hour. Lets say its 11:15am and 11:30am was available. They had to wait at least an hour to book. That was not possible.

Vorteile

Simplicity of the mechanics, the graphic design, the customer service, the services sections and the customer profile options! The reminders before appointments.

Nachteile

Sometimes I accidentally write an appointment for the wrong day as the day you click on is so close to the top of our screen it looks missing. But I just need to be vigilant

Vorteile

For someone who was afraid of going to a digital appointment book, Setmore eased my fears from day one. All of the customer support helped me through set up and my first few months. The ease of use and the ability to sync across all devices makes this software a real go to product for my profession! Thanks so much!

Nachteile

I would like to have modules that you could purchase separately, ie, I would love to add the text feature only instead of having to upgrade the whole package.

Vorteile

We have a unique situation that required online booking -- a religious organization hosting a 2-day free dental clinic as a ministry to the community. Because of the pandemic, we are booking appointments remotely ahead, but we won't have regular patients. Our volunteers will do the booking instead of the patients. Our volunteers are spread out. It is great that the volunteer dentists and hygienists will be able to see their own calendars before they can get to the clinic. I tried four online appointment booking services and Setmore was the best -- it was the easiest to customize for our unique needs.

Nachteile

I prefer that staff with Receptionist Access and Admin Access would not show as columns in the Daily schedule, since they are not seeing patients. Or if I could select what Staff Access settings to view in the schedule (i.e., deselect Receptionists and Admins).

Vorteile

The versatility of the software, you can use it in various industries.
The Customer Support has been very supportive and prompt in responding to our requests.

Nachteile

Hi, this is an example list of the challenges we have, while using the Premium version of software
-the Administrator should have more control over time-leads; for example for "classes" there is no time-lead working while booking, yet for "services" this option is available;
-deadlines for rescheduling, we need, at least on the market in Romania;
-AUTOMAT refund when cancelling (with the possibility of deducting a commission in case of cancelling too late);
-Menu Bar for the Mobile App;
-Quick Reporting on the mobile app;
-COOLER, more modern, app design;
-more flexibility, choices;
-and others.

Vorteile

Ease of use, intuitive design and enough functionality to do the job, without excessive functionality which sometimes is counter-productive. I like the options for reminders and the ease in altering diary entries.

Nachteile

Inability to alter prices of services which are still "active" on the diary. At the end of the year I raise my prices, but can't do this if there are still live, unfulfilled bookings on the diary.

Vorteile

It keeps me organized. My staff and I rely heavily on the 24 hours reminder. Details of appointments gives me a chance to recall any information needed on the spot.

Nachteile

The only flukes that happened with me was related to re-occuring appointments. However, the Setmore customer service team were there to help. I would like to see a monthly dashboard option added as well in the future.

Vorteile

I have been using Setmore for for my fitness studio as well as for online coaching clients. It’s user friendly and very affordable. It’s perfect start up

Nachteile

There’s not anything I would dislike. I would love more designs updates or image templates based on a business. I think that would absolutely amazing

Vorteile

Simple and cost-effective. All our patients love how easy it is to book online. Very rarely does it let you down

Nachteile

Unable to have different times for different activities/treatments

Vorteile

This is a free app that you can embedded into your website. It allows you to add staff and is easy to track appointments.
Customer can book the appointment at their own time and availability.
It sends reminder via email.

Nachteile

I don't like that when I do an update to the booking it sends to the customer the title "reschedule appointment" when actually it was only an "edit it" ....it doesn't give you the option to choose from.

Vorteile

It perfectly applies my need (private lesson scheduling) at a very fair price.

Nachteile

The zapier integration is too poor. I can't take any scheduling information.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Setmore

Vorteile

I like that the program sends out email reminders to my clients automatically

Nachteile

My only dislike is that when I open up the app on my computer it opens to the day that I first installed it rather than automatically opening to the current day however I do not have this issue when I use the app on my phone

Vorteile

I’ve used setmore for about a year now and I absolutely love it. As a small biz owner, I am always in need of a scheduling application that keeps myself and my clients in the loop. Setmore makes it easy to schedule your appointments and bookings.

Nachteile

No cons! I’ve enjoyed using setmore. I love being able to implement Square Payments as well as connecting to G Suite Calendars.

Vorteile

Limitless appointment types and each of these configurable afterwards if needed

Nachteile

The notes aspect of the software is slightly lacking and if improved, would be my standalone schedule and patient note taking software.

I wish it directly integrated with Physitrack for rehab exercise prescription also.

Vorteile

It's simple to navigate with a clear interface. You can customise any section of the booking page. It allows you to recieve reviews, first app that I know to have this feature. Support team really respond in less than 2 minutes. Social media buttons integration. A lot of integrations. Perfect for managing appointments based on employees services!

Nachteile

Didn't found anything bad to this point!

Vorteile

I love that payments are taken in advance which reduces clients not showing up and wasting my time. It enables prospective clients to commit to their decision when browsing in the small hours rather than have to wait for email responses. It's efficient, the customer support is very good and the cost of running it negligible against the benefits.

Nachteile

Setting up with my particular appointment structure was problematic for me, but with the help of your customer services it was overcome.

Vorteile

The Free version was super simple and easy to use for my consultation business. I love how you can integrate with your social media this way clients can book you directly from your social media link. I know I was not using the app to its full potential but it worked as a temporary solution for my transition into coaching and consulting.

Nachteile

Honestly wasn’t using it long enough to notice any cons.

Vorteile

Works well for clients information and saving previous appointments.

Nachteile

I’ve needed to adjust it in a way to work for client plus owner.

Vorteile

Setmore is brilliant. I can run my entire company's appointments system through it and it works marvellously with google calendars and has great integration with websites. Best of all I like most of these systems it works really well on mobiles and is very easy for clients to use and administer.

Nachteile

So far there has been very little to criticise. There could be a little more flexibility in customisation of forms etc and perhaps the ability for organic appointments (i.e. Client chooses the length rather than have to select a set block) but otherwise suits all of our needs perfectly.