SalesLoft – Bewertungsseite 2

Vorteile

Salesloft has a section to set tasks with connected alerts, and this feature is a game changer. This is my favorite feature in Salesloft. When I get someone on the phone who wants to table the conversation for 2 weeks or 2 months later, I can easily set a task right then and there with a notification so that I reach back out.
And since I use Salesloft everyday, I see it. No more trying to remember with a mixture of sticky notes, phone reminders, emails to myself, etc.
They also track my emails, so I know when they get opened, how many times they're opened, if they clicked my links, etc. Because of this, I learned the best times to schedule my emails for to optimize my open rate. I can see what cadences my team is using and its success rate over the last year. We can easily share what's been working, and we have the analytics right there to prove what's working and what's not.
Best sales enablement software I've used.

Nachteile

Sometimes not everything pulls in from my Salesforce lead but this could also be permissions that we have set on our side. Not sure.

Vorteile

In terms of cadence and transaction follow-up, ease of use is important. The ability to see deals from the perspective of management allows for clear transaction intelligence. Salesloft is reliable, has a built-in Gmail integration, and is simple to use throughout the sales process. We've used different sales tools before, but Salesloft is significantly superior and more comprehensive. For SDRs and AEs, we've had to use distinct tools.

Nachteile

Deals is a separate platform that SL has integrated within the technology. Without some of the same metrics and reporting capabilities as Cadence, it doesn't have the same feel. Deals are getting better, and I'm excited about the changes to uniform Cadence and Deals.

Vorteile

I was using Salesforce to help me manage my email and call tasks beforehand. This took up a lot of my time, and creating new tasks was a lengthy process. It blew my mind that I could create templated emails and calls that could help me keep track and manage my prospects. I also like the fact that everything gets automatically logged into Salesforce.

Nachteile

SalesLoft can be a bit clunky. The dialer sometimes does not recognize when you put in an extension. I've solved this by having the calls pass through my cell phone. It's helpful that even then, the calls can still be recorded.

Vorteile

From a sales role perspective, SalesLoft provides an easy to use platform for account management and tracking user productivity. The ability to create effective outreach cadences and having data analytics into testing email campaigns is absolutely crucial. The biggest pro for me is being able to make calls and track email open rates directly from the platform. My product team has also implemented an integration with our CRM allowing a seamless workflow for effective prospect outreach.

Nachteile

My sales team and I are incredibly satisfied so far with SalesLoft and have not run into any system or customer support issues.

Vorteile

My favorite aspect about using Salesloft is the fact that it is so intuitive, and easy to use. Set-up is simple, and the features this platform offer are limitless

Nachteile

The tool currently integrates with LinkedIn Sales Navigator, but only for team plans. I wish it was able to integrate with all instances of LinkedIn.

Vorteile

We purchased this product just over a year ago and there really is so much you can do. The reporting capabilities are virtually endless. I love the plugs into Slack and Salesforce. We use those daily. It really motivates my team to see who is setting meetings through SalesLoft and when they are being scheduled.

Nachteile

This has been a very heavy lift. Things that would would think are intuitive are not. Changing the time for a cadence step is not as simple as changing the time. We have had to undergo multiple trainings for my team to bring everyone up to speed and training new hires has been difficult. That being said, there is a lot this product can do and will likely become very powerful once everyone gets the hang of it.

Vorteile

It records all your calls automatically. It's really nice to be able to go back and listen to calls or share calls internally. The email cadences work well and are easy to use. It syncs to our CRM (Salesforce). It logs all emails automatically in SFDC. It also makes it really easy to log calls to SFDC. Much faster than doing them manually through SFDC. I also like being able to see if the email recipient has viewed my email.

Nachteile

It only gives me the option to log calls to my CRM about 80% of the time. It's great when it works but it's annoying when it doesn't. It just means I have to log them manually when that happens. Also, the feature that allows you to see if a email recipient has viewed your email doesn't seem to work perfectly. It's probably not possible to make that feature work perfectly 100% of the time because Tout was the same way.

Vorteile

Salesloft makes working from one platform incredibly easy. I use this platform daily and could not perform my daily outreach without it. I am able to create cadences and easily organize and prioritize based on engagement. The email tracking capabilities where it shows opens, clicks, and replies. Being able to call out of the platform is awesome as well! Each field maps back to our Salesforce CRM which is extremely useful for tracking outreach.

Nachteile

The dialer can be temper-mental, however the customer service is always quick to find a fix and help you workout any kinks you are having!

Vorteile

Undoubtedly, the best sales prospecting tool out there in the market. Open rate, click thru rate and response rates are far higher than any other sales prospecting tool. With semi-automated email outreach options, it's quite easy to use and scale as well. Team templates make it easier for everyone to reuse successful email templates.

Nachteile

There is a lot of scope for improvement in terms of reporting and dashboards. It's difficult to track who all opened/clicked a particular email template. Though there is SF integration, it's difficult to make it work accurately.

Vorteile

It does the most basic part of the job well - putting leads into automated cadences.

Nachteile

The platform is not intuitive to manage, reporting is poor, customer support is almost non existent, and the company employs predatory billing practices, we're currently struggling with them to be released from the contract.

Vorteile

Ease of use, volume of outreach in a matter of minutes, prospect tracking

Nachteile

Texting is not easy to use and opting each prospect to allow for texting is a process. The app also needs to be better updated.

Vorteile

The best part is sales automation and analytics. currently they have launched email sentiments which is the coolest feature.

Nachteile

access to create Custom reports can be provided to user.

Vorteile

Its the best tool for sales team, the ease its provides with the automation and tracking of email is amazing. Also, I can use analytics to review my team's performance

Nachteile

The tool is a littlie complicated for the new users/ one need to spend good time learning this and I feel the reason is User interface and user experience they provide

Vorteile

We recently switched from another software to SalesLoft and it has made a massive difference. We can now pull data from SalesLoft into our analytics platform and make proactive decisions. SalesLoft allows me to accurately log every interaction I have with prospects, it allows me to see prospect activity on emails I have sent. I can integrate LinkedIn Sales Navigator and Salesforce to make the sales flow so much smoother.

Nachteile

I honestly haven't run into a con or problem with SalesLoft yet, any bump we see is easily fixed in less than a day - normally a matter of minutes.

Vorteile

We can create cadence according to our lead segmentations it allow us to pitch in the right content to right prospects.

Nachteile

We cannot automate as much as in Marketing automation system through automation rule/Workflow, they have to improve on this

Vorteile

The tool undeniably boosts the productivity of a sales team. You're able to touch a much higher volume of prospects per day than without it

Nachteile

the downside is the platform was architected and built by a 5 year old. Their APIs is bad so their email integration with Outlook is constantly spotty. The logic built into the Contact sorting function is very basic so its hard to sort through a high volume of contacts at once. Worst though is that their customer service always blames user error when IT departments have gotten involved and mapped the problems back to them.

Vorteile

I like that it helps me to find prospects that will be a good fit for my software. It is very intelligent software.

Nachteile

It is kind of expensive to use for a small business like myself. It would seem less expensive for larger businesses than mine.

Vorteile

I love how you set up cadences to do a mass call and email list which makes it way easier than before I used Salesloft and had to log each call manually. Plus it allows me to do my job remotely which was a saving grace during covid.

Nachteile

Sometimes when a person replies to an email to say theyre not interested, it doesn’t automatically remove them from the cadence.

Vorteile

For me, it works very fast. It is easy to use it. Reporting is very good so I use it to prepare the reports for our sales meetings.

Nachteile

I don't like the way how the syncing between Salesforce and Salesloft works. You can automate syncing for the contacts but you can't for the accounts, so I have to import every single account to Salesloft from Salesforce when we change some data on the accounts.

Vorteile

It's easy and it works, albeit doesn't have the greatest interface and some features are lacking.

Nachteile

There is no way to pause a single cadence that is not performing well - you must delete it entirely or pause all cadences.

Vorteile

I like how easy it is to bundle and send mass amounts of emails. Much more than I would be able to do manually.

Nachteile

For 3 months I was unable to use the tool. My emails were sending at about 1 out of 10 and I had to keep in constant connection with the Salesloft team to try to find the root of the issue. When it is working it is a great tool, however being unable to use the tool for 3 months was a major setback.

Vorteile

Ability to integrate multiple communication channels make this a sophisticated tool.

Nachteile

There are a lot of features, badly it makes this tool a bit complex one to use.

Vorteile

The product has a lot more depths than similiar products and offers many great features.

Nachteile

Hubspot Integration is not greatOnboarding and ongoing Service are really bad

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Vorteile

Ease of use, easy to get team ramped up quickly on it.

Nachteile

Can be a bit clunky at times and need more integrations with software that matches well with it.

Vorteile

As an SDR, I use SalesLoft everyday. It makes my job 10x easier by organizing and planning my outreach. Your "cadences" can include emails, calls, or social media steps and the prospects' social accounts are all linked inside the platform

Nachteile

Making calls within the platform is sometimes a pain. Since they use Twilio as the technology to make calls, dial-by-name directories and extensions mess up frequently.

Vorteile

I love the away that it tracks communication between myself and my clients. I also love being able to save templates.

Nachteile

It is hard for me to navigate and sometimes has glitches

Vorteile

I like that I can automate my cadence. Customizing number of calls, and then send out corresponding emails depending on where my prospects are in the sales cycle.

Nachteile

Over fast few days they've had some server issues so that has slowed us down a lot.

Vorteile

Sometimes some of the features sort of work....

Nachteile

After you buy Salesloft, you're on your own. The only way I could get someone on the phone was to call their sales line. Their customer support is non-existent. Even after I was able to get ahold of some via email, they refused to schedule a simple call and instead have spent weeks going back and forth over email barely trying to solve a problem that could be taken care of in a 15-min conversation.

Vorteile

If I had to choose one thing that I like the most about SalesLoft it would have to be the user friendliness. I was nervous at first about integrating a new software into my daily routine, however, SalesLoft literally outlines everything you need to do to get up and running when you first start. What is also nice is they offer several Q/A sessions once you go live with the software. This has allowed us to ask questions after using the software for several weeks.

Nachteile

What I like least is that sometimes there seems to be a few glitches that require a restart of the program, or re-download of the SalesLoft ext. This seems to be the "norm".

Vorteile

- Easy to navigate
- Great customer service
- Saves me an immense amount of time
- Provides valuable data
- Automates for me
- Holds me accountable to following up with leads

Nachteile

It doesn't integrate with HubSpot, only SalesForce. Completely understandable but detracts a bit from the capabilities.

Vorteile

The ability to create cadences and track opens and views in real time via the live feed feature it has

Nachteile

The limited ability to create rules on cadence engagement (there are only 4/5 selections) would like more ability to customize according to my companies needs

Vorteile

The possibility to create cadences is really useful to me (and in general for any sales company)

Nachteile

In order to create cadences you must import all contact from another platform (Salesforce in my case) and this is a long process

Vorteile

This is great for beginner BDRs who are reaching out to multiple people a day! It helps them keep organized and we love the response rate feature and the a/b testing feature because that helps us determine what emails are most likely able to get a good response.

Nachteile

I dont like that you can't tell directly whether an email template has a good or bad response rate. It would be awesome if as soon as the sales person opened the email in Gmail if a button popped up and let them answer whether the response was a success or not! besides that we love everything about salesloft

Vorteile

Salesloft has a slick UI, better than a competing product I've used which in comparison looks very dated. The email tracking and auto-logging of emails is really nice, I think the tracking aspect of it or at least how notifications are presented is better than other platforms that I've used.

Nachteile

Setting up cadences isn't as smooth as it could be. How you manage upcoming tasks in Salesloft itself is pretty clunky. You have to go to each cadence individually to go through the "due" tasks and I don't like how each task is brought up. The task manager is the part of the platform I like the least.

Vorteile

The software is easy to use, and once you get a hang of it you can really speed up communication with customers. My favorite part is you can see the analytics and see who is opening/seen emails, etc.

Nachteile

I wish there was an easier way to set up templates, as well as create recurring templates. Other than that very great!

Vorteile

I like the cadence options, email template functions, and how the dashboard is set up.

Nachteile

I don't like how I can't put a time of day to call someone back-with sales territories stretched out across 3 time zones, it's a challenge.

Vorteile

- It helps you customize messages but send out a lot more. With templates and cadences and dynamic text such as [name] it makes sending out personalized emails very fast

Nachteile

- There were some glitches but the customer service team was very quick to respond and start working on them. It did increase output but of course has to be monitored and enforced otherwise the sales team starts getting a backlog of these "to dos" and emails to be sent and calls to be made.

Vorteile

The interface is very intuitive and I love how the dialer is integrated into the lead page.

Nachteile

Call quality is inconsistent. Especially with International calling. A few things could be improved. For example, when modifying a lead, you have to open a whole new window no matter what the change is. When you have logged info and want to see that (phone numbers/emails/etc) you have to go back and forward from edit window to non. Wish you could edit fields while staying on same page.

Also, still lacking texting functionality which has become a vital part of the sales process. We are still paying for Truly solely to be able to text people.

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Vorteile

The UI is beautiful.
The User experience is very smooth.
The software is very clean, carefully designed with the sdr in mind, and bug free for the most part.
Placing calls is a very smooth and ridiculously easy experience.

Nachteile

Two things.
The software doesn't allow an SDR to update the Call Disposition and Sentiment after a call is logged.
Which makes it inconvenient. There is no way to change or update these two fields even if they are logged by mistake.
There is no easy way to add opportunity price point etc.

Vorteile

ability to create long cadences of touch points and semi-automate the process means countless hours are saved. you can easily see your status of each cadence and the activity is seamlessly synced with Salesforce.

Nachteile

Had massive issues syncing with my company's Outlook. For nearly 3 months we could not send emails as they would not sync. Took far too long and threats by upper management to drop the product if a resolution was not worked out. Also, don't use the "local dialer" feature. We had people tell us they were getting calls from that number and had told them not to call, but it was our first time calling into them. The local dialer may have it's benefits but be ware how overly used this has become by telemarketers and poeple are becoming more and more aware of this.

Vorteile

I love that it puts all the sales info in one pane. All the phone, email, and linkedin SalesNav stuff can be handled in one window.

Nachteile

The new UI for cadences in the right panel. I preferred the old way of listing calls, emails, etc in the right cadence column.

Vorteile

I essentially work out of Salesloft everyday, it's integral to my workflow. The best parts are the cadences and so much visibility into prospects view/ open rates, as well as integrations with Salesforce + LinkedIn.

Nachteile

Like I said, Salesloft is the #1 tool throughout the day, so when the dialer is down or the pages aren't loading up, I'm essentially finished with work until it's back up. I wish support was more helpful.

Vorteile

This is a game changer for any sales team. No more sticky notes or manual reminders to reach out to prospects.

Nachteile

It can be a bit clunky. Not being able to edit cadences while people are in them has arisen as an issue.

Vorteile

I love how clean it LOOKS. That makes it a lot easier to use. I also love the sync to my Gmail, making it a clean transition from salesforce inbox- which I hated!

Nachteile

I am still trying to understand how to use Cadences correctly. I think the more I get into the swing of all of the features and functionality this will come easier going forward.

Vorteile

- the easy of creating cadences
- the direct integration with salesforce and linkedin navigator
- click to dial
- overview of all activities on a lead

Nachteile

- if you have multiple contacts at a company and are only viewing the contact page, it doesn't say if you've already reached other people in this company without going to the company page in salesloft

Vorteile

Extremely hands off, effective outreach that allows you to maximize output and log information on salesforce with a click of a button. I do like the workflow they have established. I can crank through 100's of calls a day if needed, increase volume of conversations.

Nachteile

Saleloft freezes often, and their internal dialer messes up ALL the time especially when you use a dial by name directory. It gets frustrating that their service also goes down or at least slows down 2 every two weeks.

Vorteile

We were able to cut out 3 different softwares and replaced them with one, Salesloft. They have made it simple from a marketing and sales automation standpoint to bring everything into one, centralized location. It integrates well with Salesforce. The team can make calls, start sequences, and follow up with prospects all from Salesloft, it is great.

Nachteile

It came out to be a bit more expensive than the 3 softwares it replaced (combined), but worth paying a bit of a premium.

Vorteile

I liked the segmentation of emails lists
The ability to see when someone opens your email, that was great (i.e. the analytics)

Nachteile

Phone calling was a problem the entire time, with quality issues
Syncing with SalesForce was good when I send something from SalesLoft, but if I want to see past notes before sending something new I always have to see my notes in SalesForce so it became tedious

Vorteile

SalesLoft was an incredible tool for prospecting! I really liked the features and functionality when it came to tracking call notes, setting up tasks, and recording calls.

Nachteile

Since using SalesLoft I've tried other tools and my only compliant was not being able to send automated emails. If this was available (at least at the time of use) this would have really helped with the prospecting.

Vorteile

The basics of the tool are great. It’s pretty easy to setup templates and send dynamic emails to a large group of contacts. You’re also able to track views and when contacts click links in your messages.

Nachteile

From my experience there was quite a high bounce rate. I also believe it could be a bit simpler to create and add steps to cadences.