charles

Hey Johanna, danke für deine Bewertung. Gute Nachrichten! Kampagnenplanung ist jetzt verfügbar, wende dich an deinen zuständigen Customer Success Manager, um mehr zu erfahren!

charles

Hey Kristin, thanks for your comments, we're happy to hear your customers like hearing from you on WhatsApp. We're really sorry to hear about technical problems. This is not what we want to happen for our clients. Make sure you report any issues and we will do our best to fix them. Best, charles

Peter thanks so much for your review and for choosing us. We're delighted to hear our WhatsApp automation is working well for you and that WhatsApp is proving a successful channel for your business.

Converting website visitors is a great insight and one we'll look into more closely. Thanks!

We're working on the bugs and adding extra analytics. Keep letting your Success manager know of any problems so we can make sure we fix it.

Thanks again and we look forward to working with you for a long time to come.
charles

Thanks so much for your feedback Laura. We're happy to hear you find us easy to use and that we help take your WhatsApp marketing to the next level :)

We get your KPIs comment. This is something we know is super important to marketers and is a big priority for us in 2023. Keep talking to your Success manager and we'll make sure it's on our product roadmap!

charles

Wow, we love hearing that – thanks for the review and keep an eye out for new features in the coming months!

So great to hear we're an essential part of your CRM, Noel – and that our product is improving. We're working on it. We appreciate you taking the time to give us your feedback!
charles

Thanks so much for your feedback Luisa. We're delighted to hear you're enjoying our platform. We've passed your comments on to the team. Ease of use is a priority for us so it makes us happy that our efforts are working.

Re your integrations comment, we've taken that on board. We have some exciting integrations coming up so maybe that will fill in the gap.

We're also glad you find the Loom videos helpful. We enjoy making them too :)

charles

Thanks for your review Elena. We appreciate it and are super happy to hear you get good support from our Success team.

It's always good to hear how we can improve too.

Re 24h chat closures, that's unfortunately due to WhatsApp's policy. The cost per conversation from WhatsApp is for a chat that takes place within 24h. After that, you'll need to pay WhatsApp again for a new conversation. You can still message them though – you just need to create a "Campaign" message and send it.

Btw you can add multiple images to WhatsApp messages – in Journeys just click the image icon again (second from the top on the left) after you've added an image. If you're not sure how, your Success manager will help you.

Hopefully we've understood your comments right and this helps answer them!

We will work on making it easier to download your data.

Thanks again!

charles

Thanks for the feedback Tabea, we appreciate it. We're glad you feel supported by us and please keep in touch with your Success manager, we're always making improvements to our tool, hopefully your issues will be fixed soon. charles

Hey there,

Thanks for taking the time to leave your review and we're happy to hear you love Journeys as much as us and Malte is great, isn't he? We'll pass on your kind words!
charles

Hi Jan, thanks for the review! We love that you love chatting with your customers via WhatsApp. Less intrusive is exactly what we're going for so that's great to hear too.

Keep letting us know what we can do to improve!

charles

Hey Dennis, thanks for taking the time to let us know your thoughts. All feedback is appreciated. We upload new demo videos all the time, please talk with your Success manager so we can find a way to make them easier to find. Thanks again! charles

Thanks for your feedback Elisa, we're happy to hear charles is going well you – we're working on making speed better. charles