HubSpot CRM

Vorteile

Webbasiertes crm mit Mail Integration und automatischer Erfassung

Nachteile

Mailerfassung importiert Automatisch alle Emails

Vorteile

HubSpot CRM have good user friendly interface,excellent customer support.

Nachteile

in Hub Spot CRM have limited fratures in free plan

Vorteile

Compared to other CRMs I've used this is the most straight forward, easy to use, while also being robust enough CRM out there... Pipeline management is on point, reporting is great, customizability is great without being to complex... Hubspot has been my favorite CRM to use as a sales rep

Nachteile

They really need to revamp their Sequencing feature. It's very clunky and limited compared to others in the market

You cant throttle emails so your domain will just get wrecked as spam unless you make every email a manual email.

I cant have an email auto populate right after a call

Its confusing because theres multiple places to actually perform your sequence tasks: either task view or in the sequencing tab.

The sequencing view is a mess and very complicated

While completing tasks is the best by going to your tasks it can be overly complicated if you dont have your queues properly set up.

Hubspot needs a full overhaul here if they truly want to weed out other great cost effective options

Vorteile

We are able to set custom content for each of our campaigns and connect them to our sales team territories all with a simple workflow.

Nachteile

Some of the usage limits are irreversible. Seasonal or time-bound actions are risky.

Vorteile

I used HubSpot to keep track of client interactions. It was a game changer to get notifications when leads opened my emails, which helped me follow up at the right time.

Nachteile

Setting up custom reports took some effort, but once set, it was very helpful.

Vorteile

It tracks leads and pipeline ok. The Sales Prospecting dashboard is nice

Nachteile

The Ring Central Dialer does not even give the ability to transfer a call. Calles often cant get through. Typing in a name has to be 100% correct. There is no knowledge for nicknames, no suggestions. If someone last is mann or manne or man all should pull something up. The complications of placing an order getting a quote, etc. is cumbersome and we have lost many sales. Workflow is slow for someone needing to contact various people. Notes and activity flow between contacts, companies, and deals is difficult to grasp and view pertinent info quickly. Even

Vorteile

I think being able to use the hundreds of standard and custom properties when setting up automated workflows is probably the most powerful feature. That way, not only are you able to automate a truckload of work, but you can also use your own properties to find workarounds for stuff that's not already available

Nachteile

The only thing I didn't like is not being able to enroll contacts in sequences with the "send as contact owner" token. It's a relatively tiny issue but still would be good to get fixed.

Vorteile

All the information in the one place.
It really is an all in one sales and marketing system that is easy to use.

Nachteile

It is quite feature rich. OK, so what's the problem with that? Well it can be a little bit confusing/ maybe time consuming finding everything available to you BUT within time, it is quite intuitive.

Vorteile

It's very easy to use, and was easy to configure. I'd looked at similar options that were hugely more expensive annually, and needed to be configured by a 3rd party company.

Nachteile

A big leap in price from Starter to Standard.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Warum HubSpot CRM gewählt wurde

Pipedrive was very basic and not easily configured to our needs

Zuvor genutzte Software

Pipedrive

Gründe für den Wechsel zu HubSpot CRM

Price and ease of configuration in house.

Vorteile

I can build out process flows effectively. We use it for recruiting and business development

Nachteile

The notification system. The ticketing can be confusing. We tend to receive multiple notifications and duplicate information

Vorteile

The ability for individuals who have both strong and moderate technical capabilities to manipulate data and position themselves for the ability to make objective business decisions is 2nd to none with HubSpot.

Nachteile

The error messages can take awhile to resolve, as with any software company.

Vorteile

The fact that its easy to use and a user friendly software makes the ideal software for me and my team.They have a jubilant spirit of customer service,their customer desk is always available every time we need help.You can confidently track your sales activities on time.It has this extra ordinary features like live chat which is superb.

Nachteile

Everything about it is amazing and very flexible.I love it.

Vorteile

The lead generation feaure in hubspot has really helped me generate significantly increased leads than before i started using it.

Nachteile

The fact that one has to pay for additional customer support and this makes it get expensive over time

Vorteile

Automação nos processos para o setor de pós venda (CS)

Nachteile

Para os vendedores da equipe não são tão eficientes, pois acaba duplicando vários cards dentro da plataforma e dificultando o processo de alguns vendedores.

In Betracht gezogene Alternativen

Pipedrive

Vorteile

It was easy to senn bulk emails to customers and check which customers have opened email and clicked the link which gave us fair ideas about their interest

Nachteile

the look of the dashborad is little dull

Vorteile

Being able to create a task, assign it the user who needs to take action and much more

Nachteile

Company names aren’t matching up sometimes

Vorteile

Although Hubspot appeared to be able to handle a lot of our requests, in reality it was unable to accomplish much before requiring us to start paying expensive  monthly fees for out business.

Nachteile

The high cost of course also as many users before me reported the module packages were so hard to choose from.

Vorteile

Permet de faire la gestion de compte de leads et suivi des ventes

Nachteile

Le logiciel freine parfois à cause de la connexion

Vorteile

Hubspot has many features to track leads and stage within the pipeline

Nachteile

Wish updates for bugs and patches were pushed through more often

Vorteile

HubSpot CRM can be seamlessly integrated across marketing, sales, and customer service teams. It helped us to improve customer relationship management.

Nachteile

The only limitation what I consider as disadvantege is limitation to only one email per contact.

Vorteile

I really liked the integration of the CRM of how you can take it and use what you already are using.

Nachteile

I didn’t have any complaints at all when using the software

Vorteile

Les fonctionnalités avancées de marketing automatisé, telles que l'automatisation des e-mails et la gestion des réseaux sociaux, améliorent l'efficacité des campagnes.

L'intégration transparente des fonctions marketing et vente, avec un CRM (Customer Relationship Management) intégré, facilite la collaboration entre les équipes.

La disponibilité d'un plan gratuit offre une entrée abordable pour les petites entreprises.

Nachteile

Certaines entreprises pourraient trouver que certaines fonctionnalités, comme le CRM, ne sont pas aussi puissantes ou personnalisables que des solutions spécialisées.

Pour les entreprises ayant des besoins spécifiques de personnalisation ou d'intégration avec d'autres outils, des compétences techniques ou des coûts supplémentaires peuvent être nécessaires.

Vorteile

Learning the most valued marketing skills in easy way is the best thing here.The Current market Value are updated now and then. And we are able to gain more marketing knowledge through this Tool.

Nachteile

Completely it is user friendly Tool. We can also learn some marketing skill based courses in Hubspot learning. We also need some more course in other fieleds rather than marketing is also needed.

Vorteile

You can have monitoring on high level and setting all features based on company necessity

Nachteile

It would be great if Hubspot take the possibility to manage superadmin settings and view

Vorteile

Lead generation and CRM are the best tools

Nachteile

Noting to unlike everything is fine with the software

Vorteile

Users can easily manager their contacts, deals and projects with the help of Hubspot CRM's user-friendly, easy interface. The platform also combines many tools, including those for sales, marketing, and customer service, into a single system, giving users a comprehensive understanding of their customer's journey.Also, Hubspot CRM has automation features that enable users to streamline processes and automate repetitive tasks, which saves time and boosts productivity.

Nachteile

Although Hubspot CRM offers certain customization options, some customers have complained that the platform might not be as flexible as would be ideal for more intricate adjustments. Also, some customers have complained that Hubspot CRM's reporting features could be more extensive and that building custom reports could not be as simple as they would want.

Vorteile

- Workflow simple à prendre en main et variés- Pipeline de gestion commercial- Perso / AB test / segmentation email market simple et actionnable- Mise en place de rapport et dashboard rapide - Administration simple et épurée - Logiciel très UX Friendly

Nachteile

- Customisation un peu complexe à faire sans une équipe de dev (pour les grand compte)- Difficulté d'Analyse des séquences sales dans la contribution au closing- Formatage de la data un peu capricieuse (case sensitive)- Code action pas très UX Friendly, compliqué dans la lecture et l'indentation- Service Hub ne permet pas encore d'Afficher la santé et l'utilisation des clients en un seul endroit dans un environnement SaaS

Vorteile

To begin with, It is important to know what is HubSpot. It is the core element of Hubspot itself. CRM stands for Customer Relationship Management. Hubspot CRM is hence an all-in-one kind of software that aims to manage all the customers of a given company in one space to increase sales. The things that you must like about this software are:
- The interface is navigation-friendly with different tabs clearly distinguishable. We can easily navigate through them very smoothly and intuitively;
- The Contacts tab is very important because this is where we can find all of our customers’ contacts. Every CRM software that I’ve stumbled upon revolves around its customers’ contacts. Its database is built around the clients’ contacts. With Hubspot CRM we can filter specific pieces of information about our clients that we want to display: By first names, by last names, or by emails exchanged in a defined period of time (for example, if we want to display only the contacts of clients that we have been exchanging emails with a month ago, we can do it);
- The Conversations tab is where we can have conversations with our clients from different platforms; whether it is from our website, our Facebook account, or any other platform that is linkable to our Hubspot CRM inbox. So having all of our messages in one place is very easy to monitor and manage.

Nachteile

It would be good to improve the mobile version to make it as intuitive and smooth as the PC version.

Vorteile

The ease of use is the biggest draw. When I train new users they quickly get the hang of it, and when people explore the software without guidance, they often find what they're looking for on their own. Its also much faster to develop and implement lists and workflows, as well as make changes to the architecture of the CRM itself.

Nachteile

It does not directly support Dynamics 365, which is a bummer. If the Salesforce level of support was applied to Microsoft, this would be an absolutely dream come true solution. As it stands, we spend a lot of time making the software talk to each other properly.

In Betracht gezogene Alternativen

Marketo Engage

Gründe für den Wechsel zu HubSpot CRM

The price point was part of it, but also the all-in-one and easy-to-use nature of it.

Vorteile

The biggest priorities for us when we implemented HubSpot in our company were to be able to realize revenue to marketing activities as well as have a better forecasting method for our sales team.

Nachteile

The biggest con for us is that we clearly stated we needed to be able to tie revenue back to marketing activities. This function is possible with the platform sold to us; however it is very manual. In order for us to have the automated version that we requested, we would need to pay a significant amount more than we currently are. This was a mistake made on the part of the salesperson and we were offered a discount to enable the feature; however it is still very costly so we are performing this task manually at the moment.

In Betracht gezogene Alternativen

Dynamics 365, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud und SugarCRM

Gründe für den Wechsel zu HubSpot CRM

Price was a large factor. Salesforce and SugarCRM were both excellent contenders and we would have been happy to choose either of them. The biggest factor in our decision was price. The other factor was Salesforce and Sugar have software that is so powerful, we felt the built-in features we would pay for may not be utilized enough to receive an ROI.

Vorteile

HubSpot focuses on simplicity and usability rather and competing for the most features or customization. The primary requirement of our CRM implementation project was ease-of-use and HubSpot has not dissapointed. And while there are limitations compared to other platforms, the feature set is growing all the time and we don't have to rely on third party integrators or developers. It is also easy to scale up quickly.

Nachteile

HubSpot has a strong culture and jargon. To truly understand the platform, you will need to learn to think like the HubSpot community which can use different terms and methodologies. The platform also seems to be biased mostly towards B2B service companies, however you can make it work for just about any type of organization. Also keep in mind that while the CRM starts as "free," the cost increases quickly as you leverage the other HubSpot "hubs."

In Betracht gezogene Alternativen

Dynamics 365

Warum HubSpot CRM gewählt wurde

MS Dynamics was clunky, buggy, and had an outdated user interface. I'm sure a custom integrator could have smoothed out some of the issues, but who wants to deal with that cost and complexity.

Zuvor genutzte Software

Dynamics 365

Gründe für den Wechsel zu HubSpot CRM

HubSpot had all the core features we needed at a lower cost without the need for a third-party integrator.

Vorteile

The free version of Hubspot is pretty fair and the Hubspot University is simply amazing. If you are dealing with different approaches for the same leads (inbound/outbound/referrals/content/support/etc), Hubspot is great because you have everything at one software.

Nachteile

If your team is not a sales pro, if you don't have a sales ops structure and if you manage too many sales leads, Hubspot can be overwhelming. There are features that in a lean process won't be used.

Vorteile

HubSpot is super easy to use and it's relatively easy to add users with specific access. This is great if you have review processes like ours. The new email WYSIWYG is much simpler to use now and for that alone, I'd recommend this tool. My team especially likes the calendar view for scheduling Social posts. This, by itself, has allowed my team to plan and schedule social posts up to three months out. We could go further, but choose not to.

Nachteile

If you have a lot of brands with corresponding websites and social channels, it is difficult to keep that all separate. HubSpot recently added subdomain functionality that is helping us with that, but it has not been extended yet to include social channels. I also wish we had the ability to tag items with multiple campaigns because occasionally I need to track two things (the brand associated and the event or promotion). Campaigns are one of the ways I use to distinguish between brands, especially with Social posts.

Vorteile

It has a Fantastic user interface and ease of use. It is quite simple to use. Any beginner can use it without any confusion with the product. We can easily integrate any software with Hubspot CRM.

Nachteile

The price is a little bit high when compared to other software. Another thing is that users have limits in creating landing pages. It's better to allow to create of more landing pages.

Vorteile

I think the best feature of Hubspot is that it allows you to design your landing pages and has so much educational material. Even if you are not a CRM user you can learn much from Hubspot Academy. I use Hubspot CRM as a digital marketing specialist at a startup. We manage all of our contacts and subscription forms from Hubspot. We also use it for email marketing. I like the feature that you can customise everything. For example, you can design your email templates suitable for your branding and you also can design landing pages and forms as you wish. It's like my clever assistant.

Nachteile

Unfortunately, some additional features are too expensive.

In Betracht gezogene Alternativen

Mailchimp

Vorteile

This software is very popular CRM software so if I have any issues I can easily find people to help me solve that issues. Also, the free plan was great when I start my small business and it releases me from extra costs until I became able to have the paid plan. I can easily export and import files, I really like this software.

Nachteile

As soon as I understand this software, I didn't find anything bad about it. It meets all my needs to un my small business.

Vorteile

It does more than CRM. It shows that this product was created with a lot of out of the box thinking because it meets my needs in ways that I was not expecting

Nachteile

It can get very complicated to use an all in one tool even though it's great to have all tools in one place.
It also tends to get expensive with all the features that one might ideally want to add

Vorteile

Hubspot helps with keeping track of all your sales. It's a complete CRM software that caters to marketing, data management, and the overall running of the organization. It helps increase the whole sales approach with filtering features that make analysis easier. It helps with management, which results in fewer errors and wasted time. The interface is user-friendly and very easy to learn. Unlike other software companies, HubSpot has an excellent customer support team to help with queries. It's a great tool for any sales development rep, and I've found it most helpful to customize my tasks by queue and set notifications to alert me to tasks as they arise.

Nachteile

There is not much to hate. Although I must mention the price can be slightly lower. So the software is accessible to everyone who needs it. Using third parties is time-consuming and exhausting. Improvements to the quotation feature would also be helpful.

Vorteile

The integration that HubSpot provides regarding email campaigns, analytics, professional forms, and KOL tracking has played a huge role in my company's efficiency and success

Nachteile

Some of the analytic fixtures have limited ability for customization, but so far this has been a non-issue

Vorteile

Essential features of Lead Management, Prospecting, Client Contact Storage, Data Storage & Analytics, Sales Pipeline Management and Dashboard report facet helped me for sure.
All these facets added to my productivity and enhanced my performance boosting Sales Growth.

Nachteile

Nothing found to dislike in this wonderful Customer Relationship Management tool.
No area of improvement or betterment suggestion to the best of my knowledge.

Vorteile

"An excellent solution for those who want to keep everything on their eyes.
Within this CRM program, you can manage communication, do marketing and collect statistics.
Sales managers can monitor at which stage is the process of product promotion, how many deals are concluded, have info on them etc. You can also schedule e-mailing."

Nachteile

File storage is a bit complicated. They are difficult to find something using a search engine, as well as to replace files and especially attach them to messages. Emails often do not get to their addresses, therefore, we had to look for other services for correspondence. The interface causes some problems because it is not always convenient, for example, it is impossible to copy the contact information of customers. You just have to type it.

Vorteile

I like that Hubspot has the random things I end up needing, like workflows and forms and website editing and support tools and contact records, company records, deal records (with automation for all of them), and just so much more. It's also super easy to make this play well with other tools.

Nachteile

Some of the tools are rather limited and basic.

Vorteile

Great product, always improving, almost on par with Salesforce on functionality. More and more integrations are being added, and you can grow into it by upgrading from free, to starter, to Pro, to Enterprise, fairly easily.

Nachteile

It's cheap as free if you start, but it can get expensive if you want to use more features and grow as a business. Just be prepared to budget for this.

Vorteile

This software allowed us to have much more information on our marketing activities and to integrate all the channel in a single platform. It is really good to save time on campaign setting, alignment and reporting. I love how it aggregates a powerful CMS (blog), and several CTAs, Forms and lead capture tools in our website.

Nachteile

It is not really easy to set at the beginning, you need internal development skills in order to implement it properly. Furthermore is not really flexible for building CTAs.

Vorteile

- Tracking marketing lead to sales becomes so easy with Hubspot.

Nachteile

- Reviews and reporting can be more comprehensive. - Should work on more integrated output

Vorteile

Es muy buena herramienta de gestión de ventas para aumentar la productividad y los resultados

Nachteile

Integrar el CRM a outlook hace el equipo muy lento, adicional crear y/o modificar un contacto no te lo permite y esto genera tener un cliente desactualizado

Vorteile

Hubspot CRM is really intuitive. The interface is really easy for users and adminstrators! You have so many capabilities within the platform to manage contacts, generate leads, track sales, etc. It's a great platform for any SMB

Nachteile

I wish our sales team used the platform more

Vorteile

Ease of use; seamless intuitive attractive design, user experience which is probably most important aspect of any CRM

Nachteile

At times desired greater customizability

Vorteile

Hubspot is basically a total marketing platform in one software. Email, social, SEO, reporting, it can all be done here. And their customer service along with free training courses are top notch

Nachteile

I really dont have any issues with this software. It works as intended, does what I need it to do, and if there is ever an issue the support team is on it.

Vorteile

I like it since it is quite intuitive when using it, it takes a really detailed control of the potential buyers and the business opportunities, in turn it has an extension that allows to synchronize the emails with the software and in this way work easily, has reminders that are very useful when you have many contacts, in general terms it is very good and practical.

Nachteile

The free version is quite limited compared to the pro version, I think it should be a bit more flexible or have more plans.