Teamspective

So happy to hear that the tool has helped you improve your feedback culture and lower the threshold for people to help each other grow!

Next week's pulse update will definitely add both depth and variance to the pulse surveys. We hope it assesses your concerns. Please do message us with any further improvement ideas after you've tried a coupled of rounds :)

Thanks for the feedback!

Since the December update to the pulse tool ("Pulse 2.0"), the range of questions has increased and the automatic rotation has been improved significantly. However, not all of our client companies (though most) have updated to the new version yet. Also, admins can deselect certain themes and questions from the rotation.

Please do check with your admins (usually HR) whether they have updated the pulse survey and have all relevant themes enables (under "Pulse" -> "Schedule").

PS: You are absolutely correct in that getting the most out of pulse surveys requires proactivity from managers, team leads, and the end users. As the developer of the tool, we of course try to contribute as best we can by:
- making the results easily accessible & digestible for all users,
- highlighting issues/metrics that warrant attention, and
- providing tips and playbooks in the interface.

We, too, have thoroughly enjoyed our early collaboration and further development of the Teamspective platform!

Thank you again for all your inputs thus far. Let's keep feedback flowing ����

Thanks for these useful insights!

Answers "disappearing into a black box" is a common phenomenon with any personnel surveys. One way we try to pre-empt this issue is that each team gets direct access to their own results and can take action on their own initiative as well, without needing to wait for a summary or direction from HR/management. A recommended best practice is to have a 30-45 minute discussion e.g. once a month on the team's pulse results to dive deeper into the causes of issues and plan concrete actions.

On the top of the pulse Overview page, each team can also see noteworthy themes with a declining trend or a low score vs benchmarks. For some themes, it also directly links to playbooks for how to assess the issue ("Read playbook").

As a 3rd tip: You can also give anonymous feedback to your management about this (taking action on results) using the "Send Management Feedback" button on the Home tab of your Teamspective app in Slack/Teams :)

That's heartwarming to hear!

Yes, we agree that, currently, it's not e.g. always obvious that a metric in the pulse results overview or heatmap can be clicked to open up more details.

We are considering and comparing different solutions for further improving the dashboard experience. Any concrete ideas that would make it more intuitive for you are very welcome!

PS: The best starting point in the browser interface for team-specific data is "Pulse" -> "All results" -> "Heatmap type: Focus on team"

Very glad to hear you are enjoying our Pulse solution!

Yes, it would be great to have a fully in-Slack solution. However, Slack's API has its limitations, and we were able to build much more informative and interactive results dashboard in the browser interface.

Fortunately the team-customized dashboards can be accessed via a direct link from Slack without a separate login.

We also fully agree that written feedback and pulse responses (no matter how sophisticated) do not replace genuine, in-person discussions – but they can help to stimulate such discussions and guide them towards the most relevant/pressing topics.

Thanks for the reinforcing feedback!

We will soon be rolling out a pulse survey update with more questions that will be rotated, providing more "depth" to the information and variance to the experience – while still keeping each survey short and easy to answer (in 15-30 seconds).

However, we still recommend asking some of the most important questions (e.g. workload and general wellbeing) regularly, so that the teams can keep an ear on trends and subtle changes.

If you feel the prioritized themes are not the best possible ones for your team, you can suggest to your admins that they adjust the frequency of different themes under "Pulse->Schedule" in the browser admin view.

Thanks for the encouraging feedback!

Yup – language is hard, and is certainly going to cause misunderstandings. I guess there is no perfect Finnish equivalent for e.g. "engagement"? :)

On the other hand, we serve many multi-location, diverse companies, where not all employees are sufficiently fluent in English, and not giving them the opportunity to answer in their native language would cause even greater misunderstandings.

For companies with one official language, one solution could be to allow admins to force a survey language to all users, yes. On the other hand, it might feel more empowering if each team decides such language policies among themselves e.g. in (monthly) team discussions where the pulse results are discussed? We are happy to hear more solution ideas and arguments :)

Nice to hear that you are enjoying the usability of our Slack integration – it's our pride and joy as well :)

And happy to receive more ideas for improving the browser experience!

Our feedback (and people intelligence) solutions wouldn't be as great as they are without your invaluable feedback :)

We are superprivileged to have such customers who communicate their needs and ideas proactively and help us improve further.

Supernice to hear that your employees have found the service valuable and easy to use!

Of course, specialized HR and TA tools do cost separately. However, I guess the pulse surveys' Slack/Teams integration alone saves your staff hours of valuable work time every week - not even factoring in how the insights can improve employee engagement, wellbeing, and the company culture as a whole.

We will also continue to add more valuable features in the future. You may also consider trying out our revamped Organizational Network Analysis solution, which also makes the pulse results yet more insightful.

The pleasure has been mutual!

We've really appreciated all the feedback you have provided for further improving our service.

This point about more proactive & targeted requests for elaboration comments is a great example – and we are rolling out the next iteration of this feature to our Pulse tool this week :) Looking forward to hearing about your experiences with it!

Great to hear you are enjoying the ease of use!

And thanks for the note on visibility of comments and other responses. There is room for improvement in making it clearer to every user what is visible and to whom. This is high on our priority list. Anonymity is also a crucial part of ensuring responses remain honest and accurate.

Very heart-warming to hear that you are enjoying the usability and that your team has adopted such great practices for making the most of your pulse results :)

Please let us know if you have any ideas for how we can further help you build your feedback culture.

Great to hear you are harvesting value from our pulse surveys!

As you say, taking action on the results is what matters. That's why we wanted to give the teams their own results and highlighted themes (falling trend, low vs benchmark), so that the threshold to discuss issues and action points remains low and isn't dependent on HR/management initiative.

We will be adding some question-specific tips soon.

The pulse surveys are just one third of our offering. You can recommend to HR/management that they also consider testing:
- The personal feedback tool with feedback activation enabled
- The Organizational Network Analysis (ONA) solution, which grants unique insights into organizational bottlenecks and challenges with coordination and information flows.

Thanks for the reinforcing feedback!

We will soon be rolling out a pulse survey update with more questions that will be rotated, providing more "depth" to the information and variance to the experience – while still keeping each survey short and easy to answer (in 15-30 seconds).

However, we still recommend asking some of the most important questions (e.g. workload and general wellbeing) regularly, so that the teams can keep an ear on trends and subtle changes.

If you feel the prioritized themes are not the best possible ones for your team, you can suggest to your admins that they adjust the frequency of different themes under "Pulse->Schedule" in the browser admin view.

Thank you for the very encouraging and useful feedback!

The philosophy behind our personal feedback tool is to encourage requesting feedback and specifying the areas in which feedback is most desired. There's a lot of research that solicited feedback is better received and improves psychological safety.

Categorizing the feedback under different themes (e.g. communication, project management...) and reinforcing/redirecting also makes the feedback easier to search and return to by the recipient, seeing how the feedback has changed over time and how often different aspects come up. This is handy in for example development discussion.

However, there is always room to make the user experience in giving feedback yet smoother while retaining these benefits for the recipient. We would be happy to hear more of your ideas for this!

So great to hear that you are enjoying our tools and that they are generating fruitful team discussions :)

Since the December Pulse update, you can always customize the next round (under Pulse->Schedule as an admin user): Selecting which questions, including custom questions, are to be included. However, you are correct in that our platform doesn't currently allow creating separate, one-time custom surveys about specific topics outside the pulse schedule, e.g. if you'd want to collect attendee information for an event. The priority has been collecting data that is maximally actionable and easily comparable over time. Special case surveys don't contribute to this big picture and would complicate the interface somewhat.

Similar ideas have come up with other customers though, so we'll keep this in mind for our roadmap :) Feel free to specify your needs and use cases further to e.g. your Client Success contact or to [email protected].

Great to hear your teams are benefiting from Teamspective :)

We want to keep the threshold to answer the surveys as low as possible in order to keep response rates high -> more truthful & complete wellbeing data. Hence, we don't encourage compulsory free-text questions.

However, we are actually just about to release an update that will proactively encourage users to elaborate on the question in which they gave the lowest score or significantly lower than on previous rounds. Users can of course still add comments to any questions as before.

Hopefully this will result in getting more free-form answers.

We'd love to hear about your experience and get further ideas for improvement!

Thanks for the encouraging and useful feedback!

The recommendations for sending praise (in your Messages feed) are determined by the people you regularly collaborate with, so unless the Network questions are asked frequently, these might not change that much. (Please do contact us, if you would like to try out our new Organizational Network Analysis tool, which will also keep the feedback & praise recommendations better up-to-date.)

Random recommendations would not be very relevant in a larger organization where most people don't interact with everyone regularly.

You can always send Praise to anyone e.g. on the Teamspective Slack/Teams application's Home tab, and search for any person in the workspace you would like to recognize.

Working with you has been our pleasure!

Thanks also for this improvement idea. We are planning to implement the scheduling of e.g. more in-depth, less-frequent surveys. We could add more flexibility to scheduling overall as a part of this update.

Good to hear that you are enjoying the usability!

Would be great to get more details, e.g. which search function you mean exactly. (Past feedback is much easier to search and filter in the browser interface – the Slack API is a bit limited with certain functionalities.)

By "not appropriate", do you mean that you are getting some notifications that are not relevant for you? Happy to receive ideas for improvement.

Great to hear you're enjoying our pulse survey tool, and always happy to be of service!

Teamspective can be integrated to any HRIS with a suitable API. We've done the integration to the one you mentioned for multiple clients.

Let's get this in order for you as well :)

Thanks for the reinforcing feedback!

Making the surveys as easy to respond to as possible has been our priority from the start.

We will soon be rolling out a pulse survey update with more questions that will be rotated, providing more "depth" to the information and variance to the experience – while still keeping each survey short and fast to answer (in 15-30 seconds).

However, we still recommend asking some of the most important questions (e.g. workload and general wellbeing) regularly, so that the teams can keep an ear on trends and subtle changes.

If you feel the prioritized themes are not the best possible ones for your team, you can suggest to your admins that they adjust the frequency of different themes under "Pulse->Schedule" in the browser admin view.

Great feedback, thank you!

Feel free to write to us with more specific ideas of what kind of drop-down menu setup you would prefer.

Thank you for the very encouraging feedback!

We would love to hear more about what you mean by more straightforward benchmarking.

Thank you! Always motivating to hear about the results are clients are achieving and the insights they are gaining.

Thanks for the great feedback!

We are actually just about to release an update, which will proactively encourage users to elaborate on the question in which they gave the lowest score or significantly lower than on previous rounds.

This should hopefully give more concrete starting points for team discussions.

Awaiting to hear about your experiences with this feature!

Thanks :)