Lightspeed Retail – Bewertungsseite 11

Vorteile

Inventory control and reports are the bomb

Nachteile

Time to set up (well worth the time and effort)

Vorteile

We've been using Lightspeed at our bicycle shop for a little over 7 years. It's ease of use and the myriad features specific to our business needs make everything from scheduling repair service, inventory control and sales easy and seamless. Thanks!

Nachteile

We don't have any complaints; The POS works great!

Vorteile

I don't have much experience with other POS's, but this one seems to have all the features I need it.

Price is fair, and system is sufficiently flexible.

Support is available on phone and tickets.

Constantly improving

Nachteile

Would be nice to have more reports. The basic ones are not details enough. Even just a bunch of CSV reports would be nice.

Interface could be prettier, especially on the backend. Everything is edited through tiny windows.

Vorteile

Ease of learning. the support through my learning process was great- I can schedule as many 1/1 training sessions as I need and no-one gets cranky about it

Nachteile

A little slow with credit transaction on the retail POS through a IPAD. Really can't think of anything else.

Vorteile

Lightspeed is so easy to use, it's very user friendly. I am very much in a tourist town so I am hiring summer help every year and showing new employees is so easy.

Nachteile

I wish there was a way to email an invoice to someone and have them be able to pay it online. Seems like all other systems can do that.

Vorteile

Our account manager CSR is honestly a blessing. The POS has a ton of bells and whistles that any retail store would need.

Nachteile

The points system isn't as integrated as it is advertised.

Vorteile

The thing I love the most about lightspeed is it's flexibility. When I'm in the middle of service, everything has to efficient. Moving items around and splitting them has to be intuitive and fixing mistakes has to be simple. Lightspeed satisfies all these things.

Nachteile

The only negative thing that can be said about lightspeed is a problem that is common with any piece of of software. Lagging. In 10 years of working in the service industry every software I have used has had problems with lag.

Vorteile

Software is very intuitive to use and has incredible functionality.

Nachteile

No real issues experienced thus far. Every function has been very nibble and easy to use.

Vorteile

Nothing so far. I thought it would streamline my operation. It hasn’t.

Nachteile

I purchased over a month ago. Product arrived quickly. It has to be entirely set up by the user, which is fine, but to do anything you have to attend a webinar for each block. I’ve offered to watch recordings, to speed things up, which I did for 2 blocks, now I have to keep waiting for the next webinar. One for reports, one for using it, one to program it, one for loyalty and that’s as far I am so far. Who knows how many more there are. The problem is, there’s only someone available for the webinar once a week. It’s ridiculous. At this rate it will be next year before in using it. I’m being charged the monthly fee besides. My emails regarding the fee I’m paying for services I’m not even using yet go unanswered. Wish I had gone with touch bistro 😕. I still might.

Vorteile

We use lightspeed to track our sales in the stores. super easy to use and check in to see how things are going throughout the day.

Nachteile

if too many people are on it at the same time the platform can be very slow. our company has 40 stores and if everyone is on at the same time you can tell

Vorteile

It's very simple to do transactions and rapports. You don't need 24 hours of formation to make rapports

Nachteile

But the software can be more flexible for the format of the printable invoice and specially on the work order

Vorteile

Once you learn the POS system, it's great. We have had a few hiccups along the way, which I am sure happens when integrating any new POS system. The customer service has been great for us and usually if the question isn't answered right away, it tends to be solved in a timely manner from higher up. They have never left me hanging and if it has been an issue they can't solve because it is outside of Lightspeeds' realm of service, they always have advice in what the potential problem could be and how to address it with a local IT guy. I like the intelligence and reporting of the program. All in all a great system.

Nachteile

We don't have access to a rep or anyone to train us on the system, so I spent countless hours on learning the system, which in the end was a good thing to force me to really understand the program. I do have to say the tutorials were a great help.

Vorteile

This system is very easy to use as a POS, inventory management, and schedule work orders for the shop.

Nachteile

Two different options for sales screens that function differently.

Vorteile

Easy to train staff to use, reliable and extremely efficient

Nachteile

nothing, it's awesome and made our business so much more efficient

Vorteile

Easy to train all my employees to use it.

Nachteile

There isn't an app where I can quickly check on sales when I'm not in the shop (I have to log in on my phone).

Vorteile

Lightspeed has been a fantastic tool to help us get more organized, profitable, and efficient. Our inventory is more accurate and easier to count, workload scheduling is an absolute dream, ordering is simple and intuitive.... I could go on.

We're very glad to have made the transition to Lightspeed!

Nachteile

There are always going to be places to improve, and the best part is that the customer service team is very receptive to new ideas.

Vorteile

This software is easy to use, build, make changes, and visible.

Nachteile

Make sure you have great internet connects.

It keep dropping and IP address sometimes changes.

Inference between Oracle PMS and POS is not that good. We can not finalize checks that more than 1 payment type.

Vorteile

If you don't have thousands set aside for a custom point of sale, this will do. It does a lot more than we know how to use. They have pretty much 24/7 support and always strive to help. System has gone down a few times, I'd say once every 4-6 weeks which causes us to use a back up register. The good news is that it's on a cloud and you dont have to worry about a thing if your computer breaks, just login in from another one.

Nachteile

Had issues with their recommended credit card processor. They are always trying to upsell us to another product that is not proven yet (their rewards program, credit card processor, etc)

Vorteile

I like the fact lightspeed has a Gift card System, but it is not that good.

Nachteile

Long Hold times when you need them.
Customer Service has to always ask the supervisor, or put in a request.
Customer data base just disappears.

Vorteile

Great service, great product. We switched over to this as our POS system and we are very happy with the change.

Nachteile

Would like the ability to manipulate reports more. However, still great options in terms of different reporting and metrics.

Vorteile

Offers a lot of different features such as lay away and customer credits

Nachteile

I've been using lightspeed for almost a year now and they literally have a service outage that lasts several hours every week. That means you can't ring up customers and check your inventory when they have an outage since their software is cloud based. This has led to THOUSANDS of dollars in lost sales. I've tried to reach out to my account manager and he does not return my phone calls or emails. I've probably left 3 voicemails and sent 5 emails over the course of 3 weeks and he has not responded to any of them. They told me that they are experiencing these outages due to too many users overloading their system. This has been going on for months and they keep telling me that they are working on a solution but nothing as happened and we continue to lose customers and sales due to their outages. I do NOT recommend using Lightspeed retail under any circumstances. Had I not signed up for a year long contract that I cannot get out of and built a website around their POS, I would have left lightspeed months ago but at this point I'm stuck until they fix their system.

Vorteile

I love using LIghtspeed for my day to day inventory control, tracking of sales, tracking employee hours, and all the other daily chores of running a business

Nachteile

It's hard to find negative things to say about lightspeed as they are the best POS I've ever used, but some of their reporting could be a little more extensive

Vorteile

The ease of use and clear operational tools of this software are ideal for a multi-product based business

Nachteile

We've had issues over the years with slow rates. Could be due to a large product database. Can be troublesome when running reports or with customers waiting.

Vorteile

Ease of use great tech support the ability to use Lightspeed from any computer you have access to

Nachteile

There is nothing that I have found I didn’t like about Lightspeed it is a well thought out program all of there tech support is very knowledgeable

Vorteile

The team at Lightspeed has been extremely helpful with our migration to their platform. Their Ecom integration makes it very easy to manage our inventory and has increased our online sales. Thanks Guys!

Nachteile

There are still a few lose ends, but they are constantly building out features and developing the software based on customer feedback

Vorteile

easy to navigate + train employees. I am not very tech savvy + this company makes me feel confident behind a computer.

Nachteile

n/a - love love! I have nothing negative to say about Lightspeed.

Vorteile

1. 24 hour support at no additional charge
2. Easy to navigate POS and Inventory System
3. Online Store is attractive and competes with aesthetics of Shopify
4. Gift card enabled
5. Easy inventory tracking and ordering
6. Customer Rewards Program Avail.

Nachteile

1. Price is a bit steep, but you get what you pay for.
2. If you're not technologically savvy then it may be a hurdle.
3. Not too friendly for non-english speaking business owners.
4. Have to pay to use iPad and desktop as two registers, as in you can't use them both simultaneoulsy.

Vorteile

Cloud based, can access anywhere.
Has easy reporting

Nachteile

No aging data for reporting. Has some reporting features missing.

Vorteile

Easily get products loaded into your retail platform and eCommerce all at once! Everything flows from one side to the other! I am able to load hundreds of products in the matter of a day. The eCommerce has everything you can think of for features and uses. They have more than enough options to fit anyone's needs for design options on the website. The retail software is immaculate! They have EVERYTHING covered!

Nachteile

Make sure you look at the recommended sizes for the pictures on the eCommerce. If you dont use the recommended size or resize your images to that size, the pictures will either blow up way too big to see the entire picture on the website menu or it will be too small for anyone to see. It is VERY picky. But we use Canva and we change the size of the pictures in the matter of seconds and everything is working perfectly. I can post hundreds of products in the matter of a day. There currently is a layaway feature on the retail software but it is not yet available on the eCommerce side yet. They said they are working on it but its not there yet so I cannot say if it is good or not.

Vorteile

It is super easy to use on all platforms.
Easy to teach to employees. Has some great features like a section for customer info and easy to add discounts.
The returns section is very easy to work with unlike other POS products.

Nachteile

There are some features we do not use as they do not pertain to our business but it's good to know they are available for future use.

Vorteile

How easy it is to learn and how much it helps with everyday transactions.

Nachteile

There really isnt anything that I can think of that I am not happy with.

Vorteile

How pleasing to the eye it is, how there are so many reports and options to work with, how many details it can capture, how all is synced to one system and the Lightspeed staff is fantastic as well. It is so easy to use, help is always around and the system allows for add ons. Would like to eventually take advantage of their Lightspeed Analytics to get the full benefit of this POS.

Nachteile

When entering a massive PO into the system, there are 2 ways to go about it, but sometimes I wish there was a different and more easier way to go about entering such POs. A method that would allow for a quick import, without skewing the styles that have already been created too much. This is just a minor downer that I have managed to get the hang of.

Vorteile

Lightspeed is very user friendly and teachable for new employees. Highly recommended!

Nachteile

Sometimes skuvault and lightspeed don't link up like they are supposed to. Lightspeed customer service is always very helpful with problem solving.

Vorteile

We have really enjoyed it for our retail women’s clothing stores. Feels good to have all the reports and to be able to check sales at all times.

Nachteile

We are happy with it Love it and recommend they now also have a customer loyalty program

Vorteile

Accessible anywhere. Ecommerce friendly.

Nachteile

Time consuming and monotonous account for merchant processing (fees are removed daily). Incapable with other( you must by their Zebra printer) hardware. Does not work with other ecommerce as they promised. Reports are not very user friendly

Vorteile

Software is easy to use with everything on a simple toolbar.

Nachteile

The reports are somewhat limited and not easy to customize.

Vorteile

The software is easy to use and feature rich.

Nachteile

The integration with Shopify requires a 3rd party integration tool that is messy. We had a lot of issues getting it to play nice with Shopify.

Vorteile

It was powerful. It would be great for a restaurant use. However, we were a fast food joint, and it wasn't not the best app for us. Support was great.

Nachteile

Hard to implement. Did not have the integrations we needed. Not compatible with our equipment (Bluetooth printer)

Vorteile

It very easy to use in an everyday basis as well as to configure everything in it, and it also has great reports!

Nachteile

It is missing an everyday inventory calculation that can be very handy to manage costs and purchases in-app.

Vorteile

Straightforward and easy to use. Can track summer help to use it.

Nachteile

Cost per inventory is averaged rather than FIFO. Makes your total inventory cost fluctuate from month to month.

Vorteile

The depth of features provided by Lightspeed is great. It goes into much detail with the reports available that can help businesses analyse their sales etc.

Nachteile

Lightspeed POS works on MAC unless you are using the web-based portal which can be accessed from anywhere. The learning curve is quite high for the software

Vorteile

i can use it from my computer so simple to use there cash register it is great that i can check my shop inventory from my home pc or anywhere i am
its a great value for the money

Nachteile

i really don't have any cons it works great the only issue i run into is the cable company i wish it were as reliable as lightspeed por

Vorteile

Nothing. It was very poorly made
I would not recommend it to any company.
You asked me for proof that I used this company well I have it now.
Just let me know the email address you would like the proof sent to.

Nachteile

It was easy to enter inventory but it was more frustrating to find it also made the existing inventory inaccurate.
It did not go with quick books as stated to me. Many more problems.

Vorteile

The only pro to this software is that you can check a customer out and that it does have a website.

Nachteile

Their sales people lie, customer service is terrible, reports are not accurate & they do not care about the customer!Their sales people will tell you the software does everything you need, but it will not. The amount of work it takes to enter products is beyond ridiculous. You have to enter the same info multiple times to get it to work right. Customer service is a joke. You wait forever & once you get them on the phone they don't even know how to work the software themselves. When your problem gets elevated to someone who is supposed to know about your issue they tell you to call customer service to get help.

Vorteile

Easy to use, never had to use customer support. Does pretty much everything I need and more. Like the back office features.

Nachteile

As stated in the title. I like to system but every year has increased in price by at least 10%, which they don't seem to think is a big deal. I've had it for 5 yrs....so do the math,but I'm not sure if I can find another system for a small business like mine for cheaper though

Vorteile

Ease of functionality. We love the work order function! This system will work for many applications. We use special orders, layaways and work orders. You can do on site or off site sales as it is a cloud based system. I would recommend Lightspeed to anyone in retail!

Nachteile

Need better shrinkage reporting. It takes a long time to get tech support on the phone. We use the chat and call back function often.

Vorteile

Ease of use, Access from anywhere, Access from any device, Dialed workflows for service department operations, Seamless inventory management, Stable, Reliable, Performant

Nachteile

Would really like to see tighter email integration. Ability to fire email templates base on system events. For example: send customer an email to let them know their workorder is completed when the workoder is marked as finished.

Vorteile

I can access my admin account anywhere to check the numbers for the day! separate transactions so i can better understand the refunds that were processed.

Nachteile

To many updates! But other then that great product