Lightspeed Retail – Bewertungsseite 13

Vorteile

It's specifically tailored to the needs of a retail operation, and can, through a third party, be integrated with an ecommerce operation.

Nachteile

It can be glitchy and slow. The product browser, for example, can't load up products as fast as the user can scroll through them, leading to problems. It's also not easily customizing beyond a certain point.

Vorteile

Robust inventory reporting and capabilities, easy multi-store transfers and inventory support, accurate inventory recording, easy product building with matrices, and a nice UX for POS sales.

Nachteile

Can be somewhat buggy on the POS side. Requires multiple log-ins at times to get to sales screen. Has issues with designating employees to stores and can sometimes assign an employee to a different store than where they physically are, which causes huge issues.

Vorteile

We use this at a ski hill. It is wonderful for tracking repairs/tune-ups. One can print a tag receipt right from the system to put with the skis and have stored in the POS. The user interface is attractive. One can easily find and edit items.

Nachteile

No real complaints. Feel a little clunky at time, but only because one can forget how to get around. Once learned - it's great.

Vorteile

Set up was easy, operation can be customized to each individual need ,easy for staff to learn

Nachteile

all good haven't really had any issues

Vorteile

Looks shiny and has good features. Didn't get much if a chance because they lied about processing

Nachteile

They force you to use their online payment processing and they lied when the told is we could use our own .

Vorteile

Customer service rep was extremely professional and friendly. She took care of the issue quickly and correctly. Your customer support has always been above par.
Thank you!!

Nachteile

Sometimes we have to "work around" a product question, as we are not the typical retail store, when you have over 360 colors of one item.

Vorteile

It had a nice, modern interface. The front end and a good user interface for the employees to use.

Nachteile

The backend had some problems. It was constantly freezing out or locking out users. We would have to restart it at least once a day, sometimes more.

Vorteile

That it it so easy for my staff to learn and use. New employees seem to understand how to use it in just one day. I also love that you can create purchase orders and send them direct to the vendors through the POS. It has helped me cut my ordering time in half each week.

Nachteile

The only thing I don't like about it is the lack of options when it comes to creating discount codes on the e-commerce dashboard.

Vorteile

Lightspeed allowed us to eliminate our 45 year old paper/pen procedures. Great customer service - techs and sale persons were always super helpful (and still are when we need them - they are right there)

Nachteile

We are still experimenting with the Lightspeed POS and would like to see more detailed break-down of sales without purchasing additional modules to do so.

Vorteile

Order Ahead
Easy customization
Excellent customer service
Kitchen displays really useful

Nachteile

I haven’t had any issue so far… i am the administrador and the implementation person

Vorteile

I also use eCom and I like that Inventory is controlled seamlessly between both applications.

Nachteile

In order to do a price change of a product the price needs to be changed in three different areas if the product was created through a matrix.

Vorteile

Clean and clear to navigate interface for the eCommerce part, fast

Nachteile

The customer support wasn't always that fast and/or good, so that would be a consideration, especially when you are dependant on them a lot.

Vorteile

Lightspeed is very customizable. It is very user-friendly, you can get custom Reports for margins and what each team member has sold. It also has a great inventory system and tracking. I highly recommend this product it has boosted our sales and Effeniceny.

Nachteile

There are no cons about this product very well put together. We love this product.

Vorteile

We love the layout and the Search Engine Optimization! We can look up customer info and previous purchases easily. The program is very easy to navigate thru! :) and easy to use on the fly from our mobile. Definitely worth the move to a new POS system. AND the support staff are great!!

Nachteile

connecting the accounting side of things thru shogo - to QuickBooks. But, it has its advantages that they are separate too.

Vorteile

Great features which are constantly being updated. It's the only software solution that I know of that allows for retail, online sales, purchase orders, Service requests to all be managed coherently. Just wish there was better integrated customer communication options.

Nachteile

No way to give customers access to a portal or area where they can easily check on the status of things such as their retail purchases and/or work orders.

Vorteile

Lightspeed was such a useful software for processing transactions for our small retail store. Simple to use and very few problems

Nachteile

There was a small learning curve when getting set up but we had a great experience using it overall.

Vorteile

Simple to use. Inventory management is impeccable.

Nachteile

Not much that comes to mind. I'd only be picking at things that don't really take away from the experience I have had with the system.

Vorteile

The software is very easy to use and took very little time to have it up and running.

Nachteile

It is a little pricey compared to some of its competitors.

Vorteile

It was intriguing to have a POS system that could communicate directly with a web store and track inventory in both places. The POS system works well enough, although it has its "thoughtless" elements and seems to be designed without ever speaking to a business owner.

Nachteile

Unfortunately this system is full of bugs. They don't seem to have ever spoken with a business owner. The images are far too small, and there are far too few to be of any real use. They cannot be made larger. If you make any cosmetic changes to your site, it will eliminate all tech support, since it is no longer their code. This is a major problem, since their website layout is inadequate, and navigation is restricted. They claim that only backend code eliminates tech support, but I only changed my CSS page to make the welcome page what I needed for my store. I was a professional web designer and know exactly what I'm doing on this point.

When you do reach tech support, they are barely competent. I don't like knowing more about the entire site, code, and troubleshooting than the person on the other end of the phone.

Vorteile

Lightspeed exceeded all expectations. Their product is robust and thorough, yet easy to navigate. Their customer service is top notch and I never had to wait more than a few minutes to speak with a real human being to help me with any issues. I cannot recommend them enough. Not many companies these days have the integrity of Lightspeed. They stand by their word and they care for their customers. They make running a business much easier and less stressful. Thank you!

Nachteile

There was nothing I did not like. They covered everything and quickly answered when I had an issue.

Vorteile

Straightforward integration and setup process, we were up and running (granted with experience from other POS systems) within 2 weeks. Great bang for buck relative to some of its more expensive competitors. Modern and intuitive interface with all the features we needed.

Nachteile

Support team slightly slower than we expected on certain menu tasks - though to be fair we're used to enterprise-level on demand / fixed-right-away SLAs.

Vorteile

Everything worked easily and intuitively.

Nachteile

All good. I can't write anything bad about this software.

Vorteile

Easy to use very functional , allows you to save quotes and complete a sale on later occasion as well as allows you to make reports

Nachteile

Not ideal for multiple stores We have multiple stores and cant merge these accounts as well as transfer items

Vorteile

Browser-based POS works better than we expected.
Hardware integration works flawlessly.
Easy learning curve, our staff picked it up in one day.
Many configurable options, we haven't found anything it can't do.
The on-boarding process and support were above average; specifically, the import tool is the best we've ever used.
The interface is quite modern, clean, and intuitive.
Integration with the eCommerce is rock solid, inventory sync woes are a thing of the past.

Nachteile

The reporting options are quite limited unless you buy up.
Data conversion during on-boarding has a slow turnaround if you don't use the automated import tools.
While Retail and eCommerce are well integrated, there are two separate interfaces for management, this keeps clear separation, but adds additional labor.

Vorteile

When I started my brick-and-mortar dog supply store, I started out with Lightspeed Retail(known at the time as Merchant OS). I've never had to worry about back-ups, storage space, or tech support. Cloud-based is the way to go. Customers are impressed that we can look up what they bought last time, or how long it has been since they bought dog food. Our modest one-location store runs like a big operation thanks to Lightspeed Retail.

Nachteile

It was a temporary bump in the road, but when they were growing (apparently at lightspeed), they couldn't maintain a reliable service. That has resolved. I have no complaints now.

Vorteile

team viewer is the best thing they have for support. Security is also good. Up to date software.

Nachteile

Not easy to navigate and transition. Had a tough time dealing with support who said they’ll call back but never did

Vorteile

Very happy with how user friendly it is

Nachteile

The delivery set up side company integration was horrible to work with

Vorteile

Has the basic features and functionality that we need to run our small business with. Easy layout and navigation of the program.

Nachteile

Minor bugs and issues every so often but is usually resolved quickly if customer support is notified.

Vorteile

Lightspeed has outstanding customer service! I love that if I call and there is "waiting line" to be helped, I can put my number in the queue and they will call me back. I have always gotten a call back within 20 minutes, and every representative who I have spoken with has been patient and very helpful. They have trouble shooted and talked through problems with me, and helped me tremendously in setting up my POS system for my store. The screen sharing software they use was so helpful for having them remotely set up my receipt and barcode printers the right way the first time, where I would have been completely lost in formatting them correctly.

Nachteile

I can't think of anything I need Lightspeed to do that it doesn't already do.

Vorteile

Ease of use and training for new staff. Being able to login remotely to update or check on how things are going at the store, or being able to check on inventory when at the trade shows, etc

Nachteile

Wish it were easier to get our eCommerce set up in terms of inventory, tag words, etc. Also wish we could customize sort or filter for inventory, and add columns (such as item MOQ's) .

Vorteile

I like that the software looks nice and it's very user friendly. Updates are made often to keep things getting better.

Nachteile

Sometimes there are features that are fairly industry-specific and can't be customized to work more efficiently for a specific industry.

Vorteile

I like the ease of adding new customers and being able to set up account credit limits easily. Checking customers out is very easy. Just start a new sale and add a customer if you want to. Cashing out customers is just as smooth. It's all pretty self-explanatory.

Nachteile

The thing I found a bit frustrating is I can not get a document to attach to a customers account. Ex. Credit agreements and contracts.

Vorteile

So easy to use and train new employees on. Has so many options.

Nachteile

Doesn't have every supplier linked up to online ordering

Vorteile

The easiyness to use it it makes using yhe product easy and accessible to use at anytime during the day

Nachteile

The support sometimes is hard to get in contact with and the phone calls are usually very long which isnt good

Vorteile

Ease of training, Ease of set up and great customer service

Nachteile

no online sales portal for my business (ticket sales) and had to manual integrate reports between online ticketing and box office

Vorteile

We love that lightspeed makes everything so easy. Whether it be doing a return, doing a layaway or looking at all the different reports the system gives you. It's great to have all the information you need all in one place!

Nachteile

Ecom could be a little easier to use. For the most part it's fairly easy to use if you have a basic knowledge of how to build a website.

Vorteile

I like that the software is very easy to use and just works. One thing I really like about it is that when I'm putting in new inventory, it will search their database to see if the item has been inputted by someone else so that I don't have to put in all of the information. It's really neat. It will also search local inventory to make sure it hasn't already been put in so you don't have duplicates. One other thing I like about lightspeed retail is making sales. It's just really easy to use, especially when you have a scanner. We use an iMac as our till and it just works really nicely.

Nachteile

The only problem I've had is when putting in new inventory, if it can't find it in their database or local inventory, it sometimes just displays an error asking you to try again instead of saying it couldn't find it. Which can be frustrating if you try multiple times.

Vorteile

The ability to import to my accounting software and it is very user-friendly. I like the inventory tools that it provides.

Vorteile

Easy to use
Reporting capacity is excellent with easy transfer to spreadsheets for additional analysys.
Great online support for on the spot problem solving

Nachteile

Lack of support and or training in order to optimize the system usage and the user efficiency in data entry.

Vorteile

I’ve used many point of sale systems in the past but almost none have managed to make both sales and inventory easy to use and integrate them so well. Beyond that it makes tracking numbers very easy; I can see what items are selling well and which aren’t and even check my day to day to see if I’m improving. All that and any questions I have had has been answered super quickly by their outstanding customer service. I would recommend Lightspeed to anyone looking to bring their business into the here and now.

Nachteile

Ours is cloud based so if we lose internet, we can't update our inventory at that time, but wifi is everywhere now, so it less of an issue.

Vorteile

Ipad based. We wanted to go to an ipad based pos system and this was one of the ones that was highly touted. Going back and looking at some of the review sites it is apparent that these reviews were paid for by lightspeed.

Nachteile

We tried to set up lightspeed in our full service restaurant bar. We asked prior to use about support and if it is robust enough to support a full service restaurant. When we got to training they gave my managers and I one hour to train on this system. They did not inform us prior to the training that it would only be one hour. When the hour was up the trainer hung up. We set up another training time. We have a very competent staff who had a lot of useful questions. After 3 attempts to get complete training and setup we realized that this POS is not suited for a full service restaurant. I informed them of this and never put the system in. Well they are still trying to charge me even though we never used the system. Steer clear of lightspeed and don't sign a contract with them. They will not fulfill what was promised and expect payment for nothing. Ripoff for full service restaurants. They should never offer this to nothing but small shops.

Vorteile

Customer searches, inventory search, inventory uploads

Nachteile

Printing of receipts adding items to a sale finding a sale once it’s been finished, trying to return an item should be easier

Vorteile

It's easy to use, user friendly and quick.

Nachteile

I Like everything of this software. I don't have cons.

Vorteile

It is very easy to use and the price is far and away better than most I researched.

Nachteile

We have had it 10 months and so far I only have a few changes that I will speak with customer service about.

Vorteile

The user interface is straight- forward, there are countless articles and videos to help through any confusion, and live chat is also available if you still cannot find a solution to your problem. I spoke with customer support NUMEROUS times, and each time, I was given prompt, courteous, professional care that got me pointed in the right direction and back on task.

Nachteile

I would like to see a more granular means of searching my reports for data. For some of the information we need, it seems the process could be streamlined to make the data more easily accessible.