Lightspeed Retail – Bewertungsseite 9

Vorteile

The fields are fairly easy to customize, which could be good for a variety of businesses. The software works quickly, on a good internet connection, and syncs very well. The product inventory is also easy to edit, and the invoicing system works seamlessly. I love the minimalist design, which is modern and easy to navigate. The customer records are also great, better than any other database.

Nachteile

Not a lot of offline features; also lacking a great e-communications/marketing aspect so I have to use other vendors.

Vorteile

It greatly reduces my workload as a small business owner and lets me do a lot of work from the comfort of my home. It also provides absolutely incredible information through their analytics that has already saved me thousands of dollars in the 6 months I've been using that side of the program.

Nachteile

I do have to have a constant connection to the internet to use it. If I have technical problems with my hardware or connection it can screw things up. Fortunately they have a great iPad app, so I got a cell enabled iPad just incase I have any problems on my side. It also allows me sell at events, so generally it worked out.

Vorteile

Lightspeed truly understands the realities of a small businesses. We’ve been with them since the implementation of the retail cloud-based system 15 years ago and it’s a great solution for us.

Nachteile

We’ve had some trouble with lack of negative in our inventory a few years ago, but it’s been fixed ever since.

Vorteile

Easy navigation and integrating inventory functions with select vendors.

Nachteile

Not much not to like about this software!

Vorteile

Lightspeed is a great POS system and the support team is really helpful. They do their best to accommodate your business needs.

Nachteile

The only downside is they dont have a payment plan so you have to pay upfront but as thier system goes, I haven't found a better one.

Vorteile

Lightspeed is a powerful tool that allows us to efficiently process sales, manage inventory, and run our ecommerce store.

Nachteile

Lightspeed's backend can be more in-depth than is needed by all businesses. Learning and implementing the functionality needed for your business can take time.

Vorteile

We have used the product for a number of years now. Always works, easy to use, integrated with many of our suppliers which makes processing receipts and building product information easy.

Nachteile

Reporting is basic but you can get what you need. It would be nice to have better reporting and visualization of information as part of the product - not an extra charge

Vorteile

I chose Lightspeed Retail POS software because apart from system to process my sales I needed an easy and quick way to review my stock levels as well as assess my sales from month to month. Lightspeed did not disappoint. I am able to easily generate reports and I’ve also been able to do away with the cost of engaging an employee to do this. The software is also very accessible for someone who is not familiar with POS plus there are ready videos to help whenever I need do something new that I hadn’t done yet.

Nachteile

For some reason I struggle with adding a new item while I’m making a sale. I end up showing negative stock and still have to go back and add the quantity from the inventory tab which makes me make the customer wait longer than they should. Perhaps it comes down to me not knowing how to do this properly. I’m not sure.

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Vorteile

Ecommerce has really helped us increase sales

Nachteile

nothing really to report everything has been pretty smooth since we started with them.

Vorteile

My inventory is finally right after being in business for two years! Doing a physical count of inventory was simple with the capabilities of running multiple inventory stations at once. Lightspeed Loyalty is seamlessly integrated! Lightspeed has amazing eCom synchronization.

Nachteile

I know it sounds cliche, but I don't have a least. My only area of concern, is the credit account prints as a transaction ticket instead of invoice. Once my vendor know this change, it hasn't been a problem.

Vorteile

Inventory management is very easy to understand and handle. Integration with supplier catalogs is super slick and a breeze. Reporting is also easy to understand. Managing employees, time clock, and sales is quick and robust.

Nachteile

There are quite expensive add-ons for more extensive reporting. I'm sure they're fantastic, but not totally justifiable for a small business.

Vorteile

It's easy to use, has lots of useful features, good reporting and great customer service. We are really happy with Lightspeed.

Nachteile

I wish the great LS Analytics product was more affordable. I have to download and use Excel to get some basic stats.

Vorteile

I own The Gun Garage LLC in Sierra Vista, AZ. I've been using Lightspeed POS for a few months now, and I have to say I'm extremely pleased. It's easy to use, VERY thorough in it's details and capabilities and the reports are extensive. My accountant loves the reports too because they are easy to understand and process the information from. I have to say though, my favorite part is the service tracking for my workorders. I sell, and also repair and lightspeed helps me track both efficiently and effectively. Oh, and having used another POS before, Lightspeed helped make the transition super easy with training and importing to help me not miss a beat as I transitioned. Customer service is very good too, if I have any questions, I just pick up the phone and call. There's always someone helpful answering.

Nachteile

My only real issue is reports not exporting with the totals. I end up copy and pasting the totals to my report, only takes a minute, but something I would like to see fixed. And when I told Lightspeed about it, they seemed to understand and it sounds like they will be working to fix it in the future.

Vorteile

1. I like the behaviour of the application as it solves many retail problems right from managing inventory to keep a track on the daily sales.
2. It provies endless integration option with any 3rd party application as WooCommerce, Shopify etc.

Nachteile

1. Sometimes I feel, it is acting like a kid as it loses the track of the order or sometimes the payment confirmation memo.
2. As I mentioned that it provides endless ways to integrate with other application at the same time its is a bit challenging task to establish a connection between LightSpeed Retail and WooCommerce etc.

Vorteile

I do not really like it at all, I regret getting it

Nachteile

Bad integration of stock and photos with Shopify

Vorteile

It is specifically designed for the automotive industry and has many great features. If you are in the automotive industry, it is definitely worth checking out. That includes auto, motorcycle, and boat. Support is awesome and they go out of their way to help when you have a problem.

Nachteile

Up front costs are a little high, and if you want support and upgrades, there is an ongoing cost. But it is worth it if you are in those industries.

Vorteile

Once I learned my way around the program, it makes complete sense and is very easy to use.

Nachteile

Sometimes I have to scratch my head for awhile to figure out got entered wrong. I know it is user problems, not L/S. There are definitely functions I would like to see improved, such as the ability to completely remove items and vendors from years past.

Vorteile

The software, while being feature rich, is very easy to use, and very intuitive.
Will never go back to a PC based POS, cloud is the way to go.
Runs very well on an iPad, which allows even more mobility.
Managers at head office can view sales real time from anywhere.

Nachteile

Interface to push transactions from another system is incomplete, but it may not be relevant to most retailers.
LIke most POS, deposits cannot be managed line by line, just for the whole transaction.

Vorteile

I am a new business owner, so I knew little no about POS systems I was using Quickbooks but found that after a few months I needed a full POS software, and LS for me hit 8 of 10 points.

Nachteile

Some features which I feel should be part of the software are not and are said to be being implemented but would be nice to know what date.

Vorteile

User friendly Can customize to our needs

Nachteile

Having found anything yet, would like to see lower cost

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Vorteile

Nothing bad

Nachteile

Everything customer service sucks and onboarding was terrible. Still haven't recieved my payouts.

Vorteile

The software is easy to use and easy to teach. It covers what we need without being overwhelming. Their customer service is top notch and I honestly cannot say enough about the helpfulness of their staff.

Nachteile

The lack of custom reports is a bit of a let down, especially coming from Lightspeed onsite - that was a feature we used all the time. There are other quirks but all programs have things you have to get used to and once you do, business rolls along smoothly.

Vorteile

The organization of the software is perfect for our use. Recently, we began using the Invoicing part of the software over a Google form.

Nachteile

I wish the reporting functions were more user friendly

Vorteile

I like the cloud based platform very much. I had earlier used a server based system and always had issues. This cloud based system is much better and rarely has issues with performance.

Nachteile

There are some features that i would change in the software but they are still able to use but with a few more steps.

Vorteile

Its basically a glorified cash register that allows you to use a scanner and look fancy while checking people out.

Nachteile

They have many known bugs with the product that they are unwilling to fix. We have contacted them and on every occasion we get the run around about contacting the development team to address the issue or trying to solve it withe some sort of work around. We don't need work arounds for issues that should and do function on many other POS systems. Limited Hardware options that integrate and limited when choosing payment processors.

Vorteile

I especially like the way Lightspeed makes it easy to manage special orders and purchase orders.

Nachteile

The only issues I have had were with printing, however tech support has been very helpful.

Vorteile

It can handle a multitude of tasks, retail, restaurant, service, layaway, inside financing, image inventory and so much more

Vorteile

The price is right, the product is a great fit for my business

Nachteile

I have no dislikes with the product. It has been a good fit for my small business , is easy to run and has good online support.

Vorteile

eCom has a good array of features and potential features. Too bad none of them work properly. The interface looks good despite not being very functional.

Nachteile

As a software engineer, I've had to install, customize, create and use dozens of e-commerce platforms and within those, Lightspeed is by far the worst e-commerce platform I have ever used. It is full of major bugs and lacks features that even the most basic and cheap e-commerce solutions have. Reported (major) bugs take more than 6 months to even get looked at, and that is if they ever decide to fix them. There is no community forums, support chat was disabled because there were too many requests and the only place to suggest new features is never looked at or updated.

Every month, they keep promising updates and fix that never happen, or even worse, they tell you that bugs are fixed when they are not.

Lightspeed eCom is a very expensive scam, I recommend you stay away from it.

Vorteile

Ease of use and accessibility to reports. I trained my youngest child to ring out customers in five minutes.

Nachteile

Too many crashes lately with lightspeed payments. Sometimes tech support takes too long to respond or provide a fix. In retail we can't wait hours.

Vorteile

We have four shops. This is a great system to use to keep track of inventory between our stores. Highly recommend.

Nachteile

They do require you to pay for more analytics and it can get a bit expensive

Vorteile

Lightspeed is very versatile and is helpful with so many things from inventory to customer history and analytics. We use this daily and helps keep our store running!

Nachteile

About once a quarter we have an outage, this is due to updates and lightspeed being cloud based. Other than these outages (that always happen at the most inopportune time), lightspeed has worked well for our store.

Vorteile

While we are new in the process the head office has been superb in hooking us up with a consultant since we are new in the process of integrating this front end powerful piece with backend accounting software

Nachteile

nothing yet and that speaks for itself we are happy very so far!

Vorteile

-import functions for existing inventory and customer information
-ability to hold tons of skus (we have thousands and it hasn’t let us down)
-customer service is phenomenal - when we were integrating I called into support A LOT and the support staff is by far top of the line. You talk to a real person and they are available 24/7. Plus support is knowledgeable, friendly and timely in resolving tasks.
- simple and easy to use
-customer management section can enter in customer info to track sales and also data such as email address
-reporting reporting reporting! You can view top customers, sales by category, brand and vendor, employee sales and so much more
-can sell in store and online with all your inventory accounted for no matter how your customers are buying

Nachteile

-if you want to print a gift receipt you cannot do it for an individual item..it is for the entire purchase
-there is not a built in rewards and you have to go through a third party

Vorteile

I use Both the pos & E-Com from the previous Software I used LightSpeed way better

Nachteile

I don't have to be in my store I can control my business from any place

Vorteile

I like how robust and capable the software is however, its presentation is so crisp and streamline its incredibly easy to use.

Nachteile

The application for mobile is my least favorite. I use Ipads in my stores and the app crashes constantly. The good news is the troubleshooting is never very complicated and usually takes 2-3 minutes to solve but it happens enough to be noticeable.

Vorteile

The software is easy to use and customize to my needs. It was super fast to get up and running, plus the customer service is amazing. From tailoring features to answering basic questions at 2 a.m. Lightspeed is on point.

Nachteile

The free template for the website has some drawbacks....but it's free so that's that. I didn't do enough research up front on the templates.

Vorteile

Integrated inventory makes life easier.

Nachteile

Doesn't allow for enough variety per product in online store; and the drop down menu doesn't always match the photo that pops up per product making the customer interaction somewhat confusing. I've requested a system upgrade for this for over two years with no avail.

Vorteile

The software is easy to learn, readily adapted to a particular retail system. Customer support has always always been quick to respond to any questions.

Nachteile

Have yet to find anything we don’t like about the software.

Vorteile

If you run a business, investing in this service is very much advised. The customer service is like none I have experienced; from the onboarding process through those oh-my-goodness moments when you need help right away through their customer service check-ins, every time shines. They follow up to each inquiry with an email documenting your conversation (this means you don’t have to remember it all, you can go look at the email again!), they are always friendly and don’t mind taking over the computer to help remotely. They make inventory management easy, which makes it beyond easy to create a website, and makes managing multiple locations a breeze, even moving inventory between them. The sales interface was easy for even my newest employees to learn. When they had a question, there was an existing tutorial I could point them to. All in all, I have been thrilled with my experience.

Nachteile

When I consolidated my business from 2 locations to 1, it took some manual work on my end to make it all work, but it happened. Having a way to automate a huge inventory move would be lovely.

Vorteile

It is a contemporary cloud-based architecture, our only investment was in iPads and cash drawer. The interface has an appealing user experience. The inventory management system is designed for retail. It has an iPad based POS. The credit card processing is fast (5 seconds) The system is tolerant of non-computer fluent users.

Nachteile

Very few needs for improvement. It would be great to have clearer, more defined user experience for special orders, but this is only a minority of our business

Vorteile

Easy to use. From time to time we have to bring in helpers that just donate time so there is no long time use. They have to get up and going quick. It does it! They learn quick! Very easy to use.

Nachteile

I haven't used the purchase order part of this system. I'm hoping its as easy as the rest.

Vorteile

Easy to use interface
Inventory management
Time clock management
Customer service - can call or use the built-in chat feature - Both work very well

Nachteile

Credit card processor integrations (very few to choose from)
Can be "buggy" during peak times
Several needed reports are only available if you purchase an upgrade

Vorteile

Nothing at all couldn’t get it up and going thanks to the crappy support I was given

Nachteile

Couldn’t get it going due to no customer support give.

Vorteile

It is a very straight forward piece of software. It has an abundance of features that make day to day operations a breeze. It is very easy to customize for every level of employee giving individuals access to only features I want to have. I am learning more as I go, but so far I am nothing but excited.

Nachteile

The one downside is that at my store (Pet food and supplies) some products are sold by the pound or ounce. Our old POS allowed for partial/decimal quantities and was easy to key in those products. I had to redo all of those products to grams and ounces to make them billable.

Vorteile

EVERYTHING! Very easy to use! This software you can almost teach to yourself just by playing with it.

Nachteile

The only downside is availability of live tech support. It sometimes takes a long time to be able to reach someone by phone. They do have a call back option which is great but last time I used it it was about 45 min before I got a call back. So resolving something at the moment when a customer is there is probably not a viable option. When you do reach them they are great.

I did make a mistake when receiving a purchase order by accidentally receiving it twice so it doubled the amount and it cannot be corrected. The only way support said is I have to do a vendor return but that is not really a vendor return. That is a problem they need to fix. You should be able with owner log in to delete the purchase order and redo it.

Vorteile

Ability to check stock quantities and research customer information

Nachteile

If you don’t have a full tutorial on the software, there’s a lot of shortcuts that you’ll be unaware of.

Vorteile

The staff are always very helpful and understanding whenever questions arise.

Nachteile

I feel that there is a lot to learn and that we are only scratching the surface of what Lightspeed could be doing for our business. Not the fault of the software, just that there is a lot to learn.

Vorteile

The reporting features are great when they work and this is relatively easy to use.

Nachteile

The customer service. I've had Lightspeed since 2013 and used to rave about it. They sold it to me because of a seamless integration with Shopify and great reports. During the past 6 months, some of my favorite reports have been unavailable. Every time I ask about them the answer is "we're working on it." The Shopify integration is no longer available. They never said this. Instead of warning the customer about possible inventory issues this causes, they let it get to the point that I sold things we haven't had in the store for months. Every time I called about this they would do a "push through" - this would NOT correct the issue, but it would make me spend hours fixing other issues. After 6 months of wondering what is going on and asking to break the contract that they got me in because of this feature that no longer works, they come clean...the Shopify feature no longer works.

Vorteile

The software is so user friendly and I can work the back end from my own phone while not in the restaurant!

Nachteile

Need more integration with Labor reports. Should have the employees rates of pay.

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