Lightspeed Retail – Bewertungsseite 12

Vorteile

- functionality is high and omnichannel sales work as you hope they would
- per-transaction cost was among the lowest
- well-developed tutorials, training, and support
- our specific inventory info was not available for download but entering it manually was not difficult
- having never constructed a website, they made it very doable

Nachteile

- getting the app that connects Lightspeed to Quickbooks to work was the hardest part. Lightspeed support seemed to have different nomenclature and phraseology than my accountant and we eventually had to hire a third party advisor to help us set things up.
- our initial salesman was very accommodating though he assured us our hardware was ready for mobile transactions and it is not; I believe buying another terminal can fix this

Vorteile

Simple to use and can accomplish everything we were looking for . Much improved from our last two outdated POS systems.

Nachteile

No cons as of yet we all love this system and it was super easy to learn.

Vorteile

Within my job at Sooqr Search, we work with a lot of Lightspeed clients. Lightspeed offers an easy to use webshop system. For the starting webshop (the SMB market), this is a very good platform to build your online presence. A lot of features are delivered within the platform. If your company is growing, it provides a lot of external plugins to optimize your webshop even further.

Nachteile

It's not an open-source platform. This means that you're not able to develop your own tooling on the platform itself and limits you to the plugins/extensions that the platform offers.

In Betracht gezogene Alternativen

Vorteile

Can I say everything? It's easy to use. It's well-designed for small-business retail. The integration is incredibly powerful (send my GRTs directly to Quickbooks? yes please). I love that the hardware requirements were so flexible, and that I could get a discount on buying the must-haves. Certain things that were deal-breakers for me on other PoS (please don't make me use your terrible, proprietary loyalty system or clunky email receipts, why can't I calculate COGS?) aren't even an issue on Lightspeed.

Nachteile

Certain functions can be difficult to access if you're unfamiliar with the system (e.g. returns without a receipt), but a little exploration and reading in the intensive help walkthroughs puts everything right.

Vorteile

Seems easy to use once setup

Nachteile

Does not easily handle multiple line items for a single customers. Salesman will tell you that you don;t need all the hardware but you actually do and they'll happily sell it to you. Communications are exceptionally poor once sale has been made. Does not handle customization well.

Vorteile

What we like most about lightspeed is that it talks to our e-commerce platform. For us we are busy retail store and don't always have time to update our site. By having lightspeed retail platform linked to our site makes our life that much easier.

Nachteile

Overall we don't have many cons with using lightspeed. At this point we would like for the e-commerce platform to be able to link to instagram. Other programs have options where you are able to link your IG page with your website. As of right now, lightspeed does not have that option.

Vorteile

It's very inruitive and has an easy learning curve.

Nachteile

Depending on when you call support, wait times can be very long.

Vorteile

We are using the Onsite Version. The Service Module integrates with the web store which allows customers to view their work orders online in real time. The service module also integrates beautifully with Apple's Service API. For sales the POS Screen takes 10 minutes to learn. Very nice layout. The Storemaster Module is available for back-end and power-users. It's got a logical interface and powerful customization such as smart finds and trackers that can be constantly tweaked to improve efficiencies. I absolutely love this program and so do all the staff that use it.

Nachteile

I like it all. There are a couple of more features I would like to see to simplify workflow (like an instant email function for work orders) but hopefully those will be implemented with time.

Vorteile

I love how the UI makes it simple to break down repair orders into groups and also function as a POS system.

Nachteile

The mobile application is rather lacking in capability. The desktop program can be a little laggy at times. More features than we would ever use.

Vorteile

The ease of use and set up time is amazing. Very rarely is the system down or has any problems, which is imperative to my business. Competitors always seemed to be having problems, which lead to my switch.

Nachteile

The price is a little expensive, but it's true that you get what you pay for. I'm happy to pay a little more for the type of service that I get from the team.

Vorteile

The look and feel is great. the reliability of cloud based computing is good, plus it interacts with allot of different softwares

Nachteile

Database isn’t multi dimensional, so running reports by style is very hard, it takes it more to the unit level which is nice for items that don’t have different attributes like color and size, or if you’re skuncount is less then a couple thousand

Vorteile

Beautiful point of sale platform packed with versatility and some of the best customer service out there.

Nachteile

Better suited for a typical retail operation, we tried this for a natural stone flooring operation and there were some limitations on items such as unit of measure and other inventory fields. On the other hand, there were a lot of options / features available not found in conventional software programs.

Vorteile

Very comfortable, easy to learn, many currencies and languages

Nachteile

Nothing, but It's not Lightspeed's problem, when they cut the internet, it's useless )))

Vorteile

Ease of set up, ease of use & customer support.

Nachteile

Putting in inventory...the steps involved

Vorteile

It's very easy to use and some features are very nice

Nachteile

You cannot interface with Square payment gateway.

Vorteile

This was one of the simplest setups I've experienced in the business. We plugged everything ini , and we were ready to go. Even with the complications in Quebec which require using the MEV, we were supported the whole way.

Nachteile

I was unable to use my old tear bar receipt printer, but not the worst problem as I needed a new one anyway!

Vorteile

For a pos and tracking system Lightspeed gets the job done. Having used it daily in a bicycle shop and then some what to track our shipping and inventory for online sales.

Nachteile

At first the Lightspeed can seem overwhelming because of so much information being available. Without knowing what you are looking at, it can be very easy to get lost in the program. However a quick search on youtube and lightspeed does have some how to videos to help with this.

Vorteile

Simple to use, cloud based. Products automatically populate via bar code scans.

Nachteile

The cost is somewhat high, especially considering how much we use support ( very little )

Vorteile

The only Pro is that it is cloud based. The software itself is far less superior than libhtspeed onsite

Nachteile

IT DOES NOT ALLOW A CUSTOMER TO LEAVE A TIP, when I am a service based customer. Also, does not pull up customer/company name within POS. It is a far less superior program than ON SITE

Vorteile

Integrating this system into our little shoppe was very easy and straightforward. The staff find it very user friendly and easy to use.

Nachteile

We have no complaints but we do wish there was the ability to use a keyboard and a scanner at the same time.

Vorteile

The software is easy to use and easy to edit. Edit prices or edit quantities too

Nachteile

The customer loyalty program was not simple and to this day I do not know how to use it

Vorteile

The speed of working is very good, Lay Out. I like to work with the V2 and before the V1 ill hated it almost quit with website and move to another company. But the V2 is Excellent to work with. Thumbs Up and keep on the good work. Erwin

Nachteile

For some things you need to buy apps. But ill think that is normal these days. Before were some of these things for free.

Vorteile

The versatility of all the reports I am able to generate to make the right brand & style decisions.

Nachteile

Even the transition from our old POS system was seamless with Lightspeed. No cons so far

Vorteile

Lightspeed is an all-inclusive point-of-sale software that meets the needs of every bookstore and comic bookstore.

Nachteile

To get the most out of Lightspeed, one may need to develop some coding skills to really take advantage of the system's full capabilities.

Vorteile

This features of this applications are really useful and supportive to my organization. It enables us to customize our products to suite the specific needs of our customers and prospects.

Nachteile

We have not had any major problem beyond our control since we adopted this application. It was rather helpful to our business.

Vorteile

I like how easy it is to use and the reporting directly into QuickBooks.

Nachteile

I do wish they had automatic billing so you could setup reoccurring transactions.

Vorteile

1) Easy to use! (No matter who uses it, it's easy to pick up because it's straight forward)
2) You can customize it to your liking! (It caters to both our catering and dine-in business)
3) AMAZING customer support! (Whether on the phone , chat or simply browsing through their website, your questions will always be answered!)

Nachteile

It would be nice if there was a little more face-to-face interactions between the client and the company for a more personal relationship.

Vorteile

Very user friendly. Very customizable. Easy interface

Nachteile

Hard to have more than one user at a time

Vorteile

The ease of access, it has a great interface that you get used to quite fast. Setting up the system in the interfece itself was pretty easy.

Nachteile

Was a bit hard to setup onsite at first, had to call support quite a few times which is sometimes a pain to get a hold off. Mainly with connecting the devices.

Vorteile

Lightspeed's customer service is excellent. They're quick and efficient, even through the chat option, which is what I typically use. I've described my problem pretty simply and three times that i've had to contact them, they've solved it very efficiently.

Nachteile

it would be great if there was a scheduling capability or alerts you could set on products. neither of these things are necessary but would be nice.

Vorteile

The company I set this up for had many different custom needs that other POS systems could not handle. They had a Shopify store and needed a POS system that could keep up. Their store was very large with over 20,000 SKUs that Shopify alone could not handle.

Nachteile

It took another company to do all of the set up into Shopify and that took a very long time to do. We were not expecting such a long set up of the tool.

Vorteile

Lightspeed is a very robust program and offers a lot of functionality for retail users.It is your "one stop shop" for managing inventory, sales, customers, orders, etc.

Nachteile

The interface can be a little clunky and overwhelming at first. It takes a bit of practice to really learn your way around and get a handle on all the features.

Vorteile

Lightspeed is easy to use for front and back of the house! Customer service is top notch!

Nachteile

Updates changing the appearance of the screen.

Vorteile

Easy to use. After 5 years we are very happy with our decision to switch our company over to Lightspeed. We now have better relationships with our customers, we know their names, we communicate regularly with them. They have a support team that is vastly superior to any I have ever used.

Nachteile

Some things require duplicative efforts.

Vorteile

none whatsoever. too many nightmares. would not ever recommend.

Nachteile

i have called customer service several times and had them read scripts to me about what's wrong the whole time I'm trying to explain what's actually happening. they refuse to listen. they have even straight lied to me and had the next rep tell me so. every time i try to setup the system its a nightmare

Vorteile

Ease of use, user interface and experience are well designed, support is great

Nachteile

Reporting is lacking, could use better visualizations

Vorteile

-portable being on an ipad that can move around to take orders
-ease of reporting
-ease of capturing labour reports

Nachteile

- only being compatible on an Ipad vs desktop PC
- small button on the ipad screen
-better introductory to the software, we only scheduled 2 phone calls of 1 hour and its very difficult to learn and take in everything during that time. A document that summarizes where to find answers would be helpful or even a check in call once a week would be handy. During the week I can wait for a couple hours for a call back due to high volume of calls during this time.

In Betracht gezogene Alternativen

Warum Lightspeed Retail gewählt wurde

Vorteile

Simplicity
Ease of use
Functionality
Great customer support
Seamless transition between different devices.
Customizability.

Nachteile

I'm not sure if Lightspeed offers this, but self-serve kiosks are the future, and it would be great to see if Lightspeed ventures towards this endeavour.

Vorteile

The fact that it is a cloud-based product with a good amount of customization ability. It's quick and easy to add another terminal, so if we expand we can turn it on at another location very easily. We were up and running quickly and have gradually taken advantage of additional features. Right now we are implementing gift cards, which was something of a manual process (read that as 'it was a pain') before Lightspeed. I could see Lightspeed being a great option for many types of retail businesses.

Nachteile

Lightspeed works great for the retail side of our business. On the other hand, we do have a fair amount of rental business (tuxedos) that isn't as smooth. There are other POS solutions that are built for rentals but they were not cloud-based and were more expensive to purchase. We're willing to live with the limitations for now, since it is still a step up from our previous system.

My second issue is with an integration with a credit card terminal through one of their partners, Cayan - basically a counter based touch screen system like you'd find a Walgreens or CVS that accepts chip cards. We've been struggling with Lightspeed tech support for over a month while they work on pushing out a software update to get it working. I'm guessing the marketing folks got ahead of the tech folks. I'm glad I didn't cancel my old credit card processor yet.

Vorteile

iPad and desktop systems can functions with the same look/feel/functionality. Can track marketing/how customers heard about us. Can have default line items notes when specific info about a product or delivery option is required; super helpful. Can easily add shipping info to an individual order w/o affecting the master account. Refunds/exchanges are easy.

Nachteile

Lack of flexibility with discounts; must be an exact % or $ from a menu. It has issues printing receipts from a regular printer due to conflicts with browsers. The cash drawer pops open after every transaction even if it's a credit card payment; it's either on or off but not intuitive. It takes a digital signature but doesn't print it out on the receipt. Sales tax has to be selected from a self created menu; better if it was intuitive.

Vorteile

I am really not tech savvy and the support team were very patient and answered all my questions. They lead me step by step to setting up the system that would be best for our venue. Te representative even hide the features I would not need so I wouldn't get confused. Thank you guys !

Nachteile

Nothing really that I didn't like about it.
Perhaps they could have more pictures to choose from when itemizing your products - right now they are generic. But you can download your own - so not really an issue.

Vorteile

We are so glad we found Lightspeed. They make retail and online retail affordable and easy. Their staff is always very helpful and easily accessible when help is needed.

They offer many integrations and one of our favorites is the POS system for retail sales.

There are so many great qualities to this program.

Everything is very easy to use, easy to set up, and very user-friendly.

Nachteile

We love everything about Lightspeed.

Vorteile

I have use lightspeed since opening my business and if has been incredible. I have several artisans in my store and the lightspeed software keeps all inventory organized. It is easy to use and navigate.

Nachteile

There is nothing really that I don’t like about it.

Vorteile

The reporting features
Professional look
Excellent tech support

Nachteile

The grouping of items to sell in a set could be done smoother.

Vorteile

From the first day I was introduced to this product I liked it and within the first week of using it consistently I have to say I loved all aspects of it.

Nachteile

The only con I would mention here is the price if you are not offered a trial deal or discount for the software.

Vorteile

Easy to use, keeps track of so many different things. I love how I can pull a customer up by name and see what they bought for those who can't remember. So easy to do.

Nachteile

We sell a lot of bulk items by the pound and the system at this time doesn't have the capability of selling by the pound.
2nd was transferring inventory from one POS system to this. it took forever!

Vorteile

Its mostly easy to use and if there's any issue Lightspeed is good to answer the questions

Nachteile

I have found for my business the default setting on things like printed receipts are a little rigid.