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- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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No upgrades since 2015 with their R-Series POS.
It's been a struggle. I didn't want to take the time and effort to switch but after they charged me $650 per location with out notice...I'm OUT!
Vorteile
Can hold a large inventory amount...we have 3000+ products
Nachteile
They never seemed to upgrade there system. Its been the same for 8 years!!!
Antwort von Lightspeed
Hi Helena,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected].
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
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Appalling should not be legal
Appalled
Vorteile
Used to like the use abilities of the POS but to be forced to move to their payment processing or pay the fine of almost $7000.00 per year as an ADDITIONAL charge has been a disgraceful decision from them.
Nachteile
The rip off decision to push existing users to use their high priced payment system.
Antwort von Lightspeed
Hi Scott,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to discuss your concerns further. You may reach us via email at <[email protected]>.
Thank you,
Lightspeed Commerce
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
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Do not recommend
Horrible. We were hounded by the sales rep to try and add ecomm for a "good deal" so we purchased a 3 year contract. My team has been trying to get a hold of someone, anyone, and there has been ZERO response for help.
Vorteile
Honestly, not a lot of pros.
Its simple enough if you know how to dink around and look for things.
Nachteile
Features are not up to par
The way ecomm is set up for connecting to retail is a mess
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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Worse customer service
Absolutely awful
In my 20 years in business, I have never met a worse company
Vorteile
I am a credit card processor that recommended Lightspeed to my clients
None of my clients are able to get custom service
It’s so bad that I personally been trying to email light speed and call for the last 5 days
The only response I got is “how can we help”
Once I wrote what I needed , no one ever got back to me
I’m going to recommend to all my clients to leave lighspeed
I’m even going to buy them new pos systems just not to deal with lighspeed anymore
Non of my retail or restaurants were able to get customer service
I’m writing this review to help other in their pos decision
Please save yourself a lot of headache and not to use this POS system
I have nothing to gain by telling you this
Nachteile
Customer Service is beyond horrible
I’ve been calling them and emailing them with no success
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Bs money grab don't use this system.
Terrible
Vorteile
This was an amazing system until they showed their true colors by forcing me (and others) to pay them $400 more a month if you don't use their payment system. After comparing their prices to my current rates it is cheaper to pay them $400.
Nachteile
This company has no ethics. They forced their user base to switch to them to do payment processing. They said it made it easier to do it that way. Complete lie. I pull my sales from them to quick ooms them pull my banking from eleven I to quick books. At no time.e does their system need me to use their payment system but they still are foing to charge an extra $400/month if I don't move to their higher rates. One way or another they decided that they needed more of money.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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A major detriment to our stores function.
I wish I didn't buy all the hardware because I have come to hate Lightspeed. Don't expect help getting set up and really long hold time, and useless AI chat it's more like artificial stupidity.
Vorteile
I'm so angry and annoyed at speed right now that I have nothing positive to say.
Nachteile
Lightspeed has been high maintenance and extremely picky to set up our account and completely useless in making things function on their end.
Antwort von Lightspeed
Hi Chris,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected].
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
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Used for 10 years, Worst Tech Support, Extortionist Company, Do not trust
One of the most frustrating companies we have worked with in over 40 years of retail. I would not suggest lightspeed to anyone ever.
Vorteile
Sounded good when they pitched their product.
Nachteile
Not intuitiveToo many stupid reductant boxes need to be checked when adding inventory and epically laborNot honest about their company and focusAn absolute waste of time to try and get any tech support. Lightspeed auto increased our rate 300% do to credit card processing Extortion is how they opporate
Antwort von Lightspeed
Hi,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected].
Thank you,
Lightspeed Commerce
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
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DO NOT PURCHASE - look elsewhere
Vorteile
The support staff, while unelpful, are friendly
Nachteile
The entire system was over promised, and entirely under delivered
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
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So Many Problems
I want to like this software, I really do. I have even reached out to our account manager (the 3rd one we have had) to try and see if there is something else we can do, even avoid the app all together and pay for a new wired system (since ours isn't working) and I have been on a wild goose chase just to speak to "our new rep" who I have no idea how to contact now since the email I was given doesn't work. This is the most frustrated I have ever been with a company we do business with. BEWARE.
Vorteile
The system itself is wonderful. The invoicing and product management helps us stay organized and keep track of product that has not yet arrived.
Nachteile
I can't even explain how frustrating their POS app on an ipad is. The app crashes at the worst times. I have a panicked call from an employee multiple times a month. The card processing is slow, which is particularly frustrating at Christmas when we have a line to the door. The bluetooth cc reader is constantly disconnecting or not able to even be found. When we reach out for help we either don't get a reply for days from our rep and I am sent to one specialist after another, no one with a direct explanation on what is happening or why.
- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Dishonest, misrepresented and lack of response from customer service
Upset we spent all of these hours to watch their onboarding videos (3 of our staff one day and 4 on another). What a waste of payroll, time and effort. Biggest conflict is they never respond to email once you get signed up.
Vorteile
That it would allow us to put our inventory online
Nachteile
They [sensitive content hidden] misrepresented the product claiming we could store our inventory in bin locations which is not true. Upon reaching out to cancel, they make it hard by ghosting our emails.
Antwort von Lightspeed
Hi,
We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease.
If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at [email protected].
Thank you,
Lightspeed Commerce
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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Misleading
The investment on new equipment is extremely expensive. You need to have Apple devices You can't use cheaper alternatives for receipt printers either, you have to invest in the most expensive ones out there. If I knew this from the beginning I wouldn't have waste months trying to set up the system. They should have been open and tell me exactly how much I was going to spend only to start running the business. Even the barcode label printer will only work with an specific brand that costs almost 3 times than a generic. If you are ok with paying 3 times more than every other POS system, then this is your choice.
Vorteile
It seems to have everything in one solid platform
Nachteile
This System DOES NOT work with Android which I was never told!
Antwort von Lightspeed
Hi Carolina,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected].
Thank you,
Lightspeed Commerce
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
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Dont use their payment system
Vorteile
[sensitive content hidden]
i know, better than [sensitive content hidden]
i dont know
Nachteile
frustrating to utilize. lots of data to enter, once you start using it, it's hard to break away. they always blame the other guy when problems arise with integrations
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Connectivity
Vorteile
Originally, ease of use. Now is not the case.
Nachteile
We have had Shopkeep/Lightspeed for 9 years. It does not make doing inventory easy at all. We have nothing bur problems with the chip reader/swiper, continuously disconnects. Cannot make sales. Have spent many calls to fix, they make us buy new card readers every time. Also multiple problems with scanners not working! Problem has not been resolved in 9 years! Our other stores using another POS does not have these problems. Looking to switch.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
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Customizable POS solution
Overall Lightspeed has been a pleasant experience. Pricing is affordable for small business. Some bug fixes, and added features are slow to come to fruition. Integrated vendor catalogues save a tonne of time.
Vorteile
Ease of implementation Multi location abilityPortabilityLinks to e-commerce optionAbility to use multiple terminals to access data and input sales/work orders/purchase orders etc over cloud
Nachteile
Lacking in some reporting function, is available at added costNew fee structure for users not interested in Lightspeed payments
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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5 1/2 years of disappointment
For over a year I have had issues with Tip Adjustments applying to checks. Procedure is followed to the letter and the adjustments just " fall off " and some just never get charged to the customer. In short, this means the employees get their tips, the customers believe they left a tip but were not charged and the money is for lack of a better term MISSING at the end of the day for the business. HOURS have been spent trying to work with this company on this issues and the level of customer service is so sub par I was JUST told " I know you'd like a call back but we'd prefer EMAIL and will not be calling regardless of you asking for a call back. I am not a litigious person but this time around I think I am going to turn the 5 years of receipts over to my attorney and sue the pants off these clowns.
Vorteile
Ease of training - So simple a caveman could use it
Nachteile
Customer supportPayments not applyingCustomer support
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Lightspeed
Ik heb dit 3 jaar geleden voor het eerst gebruikt en sindsdien zie ik de tekortkomingen
Vorteile
Makkelijk in gebruik maar beperkt . Jammer
Nachteile
Te beperkt. En wil je wat meer kan dat niet
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Disappointed in their business practices and how they stand behind what their employees sell...
I'm still disappointed and now looking for another POS system. I fear Lightspeed will come up with more charges as I go along this year. If my employee sold a customer a product at a certain price, I would at least honor that for 1 year. Especially since I had been using that product for 4 months. Changing POS systems is very stressful and any company that does not stand behind what they sell, well, can you trust them?
Vorteile
Accuracy is very important and when I run a report or look at inventory it is correct.
Nachteile
The sales person told me I would have reports and I did for about 4 months, I was then locked out of the reports and could not pay my suppliers. I had to pay more money per month based on their employees mistake. I went with Lightspeed based on the monthly price. It is not completely what I needed for my store but the price was within my budget. Now I have to pay hundreds more per year so I can run one report to pay my suppliers. Be warned they do not stand behind their employees promises.
In Betracht gezogene Alternativen
KORONA POSWarum Lightspeed Retail gewählt wurde
They told me they would import my inventory and have the description on the screen, they did the import a week later, and it did not include the tax, when they fixed that it duplicated all my inventory, weeks later they decided they could not fulfill the promises they made. I canceled my account and they still sent me a bill for the months after I canceled. I ask for RMA for hardware and they did not send. I paid for the shipping and then received 3 RMA labels. They still want me to pay for the software a month after their hardware left my store.Gründe für den Wechsel zu Lightspeed Retail
Price, which I was not given the correct information.Antwort von Lightspeed
Hi,
We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease.
If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at [email protected].
Thank you,
Lightspeed Commerce
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
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Worst costumer service and support. Account manager dont know a shit
Vorteile
nothing but time waste and I dont think you will like it for sure
Nachteile
Please save your time and not to invest your time and efforts
- Branche: Möbel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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Lightspeed Customer Support
It feels a lot like bait a switch. Sales Team was very responsive and went out of their way to make sure we were getting all the information we needed. Now that we have paid for Lightspeed, we cant reach anyone for assistance. This includes Customer Support and the formerly responsive Sales Team.
Vorteile
Easy to set up and initial entry of inventory was very straight forward.
Nachteile
Lack of human support options. We have lost more revenue waiting to speak with Lightspeed technical support that we spent on the system. DO NOT BUY Lightspeed unless your business has only plain vanilla types of customer interactions because you will not be able to reach anyone at Lightspeed for assistance after your get their system..
Antwort von Lightspeed
Hi,
We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease.
If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at [email protected].
Thank you,
Lightspeed Commerce
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
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Nonintuitive and lack of customer support
It is a nonintuitive program that bogs down our time for a sale.Customer support is nonexistent. When using the chat, we are only passed along articles that have nothing to do with the questions and or concerns we have. We can not get a human on the phone or any email response.
Vorteile
nothing, absolutely nothing. The company gives us zero confidence.
Nachteile
every part of it as well as the lack of customer service
Antwort von Lightspeed
Hi,
We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease.
If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at [email protected].
Thank you,
Lightspeed Commerce
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
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Series X-
Once we signed up and realized we were unhappy, our sales rep would not return our calls or emails-(Ben).We had numerous hardware issues and tech support could not figure our how to help us. For example, our bar code scanners were not functioning correctly and we had to search for days on the web to figure out how to fix ourselves.
Vorteile
The only two positive things I can say is Lightspeed payments work seamlessly and Dylan, our trainer was great.
Nachteile
Cons:1. The register pops open on every transaction-including charges2. Try and find a sales transaction from a couple of months ago. Lightspeed only shows a limited amount for each day.3. There are limited amount of reports available.4. Only uses Dymo printers which are cheap, always jam and the product tags are extremely expensive. If you tag your mechandise, get ready to spend alot!5. Jumped into training mode without a warning and no way to prevent soneone from going into training mode.6. Lacks a variety of controls that you can give a user. 7. Products can only be priced by markup not margins.8.Good luck tracking returns.9. Payment reports are confusing.10. When you call support, be prepared to know more than they do!
In Betracht gezogene Alternativen
KORONA POSWarum Lightspeed Retail gewählt wurde
We wanted a better productGründe für den Wechsel zu Lightspeed Retail
We liked some of the features with Lightspeed. We thought we were signing up for lightspeed the R version but got talked into the X version. The X version is so juvenile compared to Quickbooks POS.Antwort von Lightspeed
Hi Dianne,
We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease.
If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at [email protected].
Thank you,
Lightspeed Commerce
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
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Lightspeed
Bug is casi absent. ist fast and simple. For all of my staff is quick and simple for all operations
Vorteile
Acces every wherre and the multi-chanel fonction!
Nachteile
Its realy hard to custom for specifict fonction.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
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Nightmare customer service
Worst experience ever with any POS company.
Vorteile
I didn't get to use this product at all so I don't have any pros.
Nachteile
The agents have no idea what they're talking about. I asked my agent multiple times if this system would work for the loyalty program we have implemented in store and I was told yes every time. So I bought into the system, spend hundreds. They refused to refund me even though it was their fault I bought into a system that would not work for me. Then they told me not to worry about sending back the terminal, because it was a free part of their promotion and now they're trying to tell me I have to pay in full for the terminal. AVOID!
Antwort von Lightspeed
Hello Amanda,
Thank you for your feedback, it is truly valued and we would be grateful to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success Team should you wish to provide further feedback. You may reach us via email at [email protected].
Thank you,
Lightspeed Commerce
- Branche: Tabak
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Do not use Lightspeed for easy use
I really dislike Lightspeed, but most other companies do not want to take on the risk of CBD, so Im stuck with Lightspeed
Vorteile
nothing at all, i do not like this software
Nachteile
Loyalty program, discounts are hard long and aggravating to set up, customer service takes a long time to respond,
In Betracht gezogene Alternativen
Square Point of SaleWarum Lightspeed Retail gewählt wurde
I wanted a more user friendly POS, smaller, more easily accessibleZuvor genutzte Software
QuickBooks EnterpriseGründe für den Wechsel zu Lightspeed Retail
Because the other ones would not take CBD salesAntwort von Lightspeed
Hello,
Thank you for your feedback. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We are sorry to hear you were less than satisfied.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us at NoAM Toll-Free: +1 844 365-2868.
Thank you,
Lightspeed Commerce
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
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They over promise and under deliver
Couldn’t get off the ground after 1 year of getting tossed around the company to make sure we had everything set up properly. The onboarding process is painful and they take no accountability for their own issues. Spent $3k and tons of time and just cancelled it was so bad. Started billing me before we received are POS equipment. All they said is it was part of the contract. Salesman told me we could integrate old gift cards and they would help walk us through the transition. No help at all and ended up telling me they don’t do that. Tried to cancel as they didn’t hold up their end of the deal. Said we had to be through the account manager who wouldn’t get back to us. Come to find out he was let go. This is after 6 months of trying to get a hold of him as that was the only way to cancel. To find out that account manager was let go from the company and they didn’t bother to assign us a new one. The company organization is flat out horrible. Customer success is horrible and not good at communicating. I would look to somewhere else.
Vorteile
The features is most everything you need. The support is the problem.
Nachteile
The support is horrible. They think they know and understand issues better then the customers. They don’t listen and will treat you like you don’t even matter.
In Betracht gezogene Alternativen
Square Point of SaleWarum Lightspeed Retail gewählt wurde
Wanted a coudbased option to help manage remotely.Gründe für den Wechsel zu Lightspeed Retail
Looked like the total package. I was wrong. They lacked the customer support touch. I don’t know how this company will continue to grow.Antwort von Lightspeed
Hi Ryan,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected].
Thank you,
Lightspeed Commerce
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
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Fantastic product for any retail business. Excellent value.
Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.
Vorteile
Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.
Nachteile
Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
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Lightspeed Retail Pro & Con
Overall we like the LIghtspeed Retail product and have yet to see anything we think would do the job better.
Vorteile
Simple to use and it covers all the basics.
Nachteile
What we don't like about Lightspeed Retail are the reporting features (or lack thereof), and it's inability to project inventory. We've had Lightspeed Retail for over 8 years now, and the reporting features have changed over the years, with one of the best reports being eliminated. Much of the reporting now is sold to you as an add on, and in our case not worth the extra money.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
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If you want seamless eCom and Retail DO NOT USE LIGHTSPEED
I would not recommend anyone, in any situation, use these features or services provided by Lightspeed. They are money hungry and nothing else.
Vorteile
I liked the sales pitch. He promised a ton of stuff that I wanted to hear. Unfortunately none of that stuff ever panned out. Just like a politician.
Nachteile
Here is a list of my complaints about Lightspeed Omnichannel (eCom + Retail PoS)
- No E-mail Automation what-so-ever, you'll pay $10/month just for Abandoned Cart Recovery E-mails
- Are you a franchise with individually owned locations? No support for that.
- You can only add one merchant gateway on your entire account, but you can have up to 100 locations. But if each locations needs a separate bank account, NOPE.
- Loyalty and Customer Data does not sync between multiple lightspeed accounts to help remedy the above.
- Online documentation is wrong about 80% of the time.
- Importing products, customer data, etc is chaotic at best.
- The eCommerce features are not in sync with the PoS side.
- Loyalty program doesn't just have a "For every 100 points get $1 off" option, you have to set very static discounts for loyalty
- Customer service takes weeks to respond if you have any issue outside of what Support can handle
- Tech Support will respond with "Lightspeed doesn't currently offer a feature like that, you can custom develop your own though using our API."
- Every action you need done, will require another department to speak to, which they'll get back to you weeks later.
Antwort von Lightspeed
Hi Mason,
We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need.
We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns.
Thank you,
Lightspeed Commerce
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
What we like about Lightspeed
Speed, accuracy and flexibility are the things I like about this system the most.
Vorteile
Ease of use I think is primary amongst my reasons, personally.
Nachteile
I feel like I could have probably had a better explanation of add-ons and additional costs for those add-ons. I was under the impression that the system was going to come with all of the functionality that I needed for the money that I was spending. I think part of that is probably on me, though. I was doing a lot of shopping around and it's possible that I could have gotten some information crossed. The other thing is the support. I thought I'd get a little more hands on support to get things up and going considering we have never had a retail store or ever done any of this type of setup in the past and it seemed like I was left to figure a lot of things out for myself, which I did, but that took a lot of extra time and I think it would have gone quite a bit faster if I had some extra support in the beginning. Aside from that I wish my account manager was good for something other than selling me extra product. It seems like any kind of support is lost on that person.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
Read This Before Switching to Lightspeed
I have used Lightspeed for almost a year and it is not good. I read these reviews before we switched from another POS system and I was so confident I was going to love it, I switched both of my stores. Lightspeed has a great sales team, they tell you with confidence how great the system is and the demo works in the limited amount you can use it. All the features sound so easy and perfect and the integration with accounting was just what I was looking for!
If you are a fan of duplicate and complicated processes that fail regularly, you have found the system you are looking for. Lightspeed payments is a mess, it has crashed multiple times since our switch in June, 2021. We started out with iPads and the bluetooth chip/tap reader and receipt printer disconnect constantly. We have had to manually enter credit cards for up to 2 weeks at a time because the readers wouldn't connect. Duplicate credit card charges on single purchases are common (up to 5 charges! Yeah I get to pay fees on all of them too.) because the computer or iPad says payment failed and the customer swipes or taps the card again. We have 2 registers at each store and they randomly switch from register 1 to register 2, which makes EOD a mess! We have spent hours on hold with support and get the same answers each time, "they are working on it".
Many of the features are for older versions that really don't do much but clutter the system. I am sure in 2005, this was a great system but now the UI is not int
Vorteile
Reporting is better than my previous POS and integration with Quickbooks. works most of the time.
Nachteile
Everything but reporting. This system is not user friendly, there is no consistency and it is difficult to get a workflow down because the pages are not similar. Searches are difficult ant there is much duplication in efforts! To enter a P/O and create items for e-com, you have to open as many as 5 browser tabs! All for something that Shopify can do in 1.
In Betracht gezogene Alternativen
Square Point of SaleWarum Lightspeed Retail gewählt wurde
Shopify had bad reporting and had to use a 3rd party app to connect to Quicbooks. Also didn't transfer COGS because their API doesn't allow that for 3rd party apps.Gründe für den Wechsel zu Lightspeed Retail
It looked like the best option, I liked the e-commerce integration, reporting, loyalty program and had other merchants recommend it. They have since changed their opinion also.Antwort von Lightspeed
Hi Shad,
Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps.
Thank you for your understanding.
Thank you,
Lightspeed Commerce
- Branche: Baumaterial
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
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Not Able to Customize Anything
We are a small retail store with three locations that does mostly local sales and some online sales. We manufacture some of our own products as well as re-sell other products. We also do a lot of large custom orders. We explained in detail to our sales person what kind of business we were and what our needs were for the system, including the type of work orders/invoices we needed to be able to format for our employees and customers.
We were promised that all the forms and reports were totally customizable and it would be no problem. This is not the case at all! The work order forms and invoices can barely be customized and the only way you can customize it is if you know script or how to write in code. We've called customer support and they have offered no help on how we can customize it to fit our needs or even offer some outside resources that we would be glad to pay for. All we've gotten is "sorry, we can't help. if you want to request for this feature in the future, they may or may not add it."
We were fully expecting and promised to be able to format our work orders and reports from the start, but now we can't every run our business out of this system. Total waste of money!
Vorteile
- The retail POS side works fine
- e-Commerce side works fine
Nachteile
- Very complicated to customize any forms or reports for your business or not able to customize at all
- Lack of customer support
- Sales person overpromised on what system was capable of regarding our small business needs that were explained beforehand
Antwort von Lightspeed
Hi Marina,
Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps.
Thank you for your understanding.
Thank you,
Lightspeed Commerce
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
Worth every cent!
I am beyond ecstatic to be able to track my inventory in real time, manage payroll hours with ease, add items and price them almost instantly, and so much more! This is a major upgrade for my small business!
Vorteile
I love the inventory tracking from anywhere, the ease of entering and pricing my inventory, and the setup process and new POS - basically I love EVERYTHING!
Nachteile
I have been using this system for a few months and have yet to come across anything negative.
In Betracht gezogene Alternativen
Square Point of SaleWarum Lightspeed Retail gewählt wurde
I went from my business running like it was in the 90s to something modern and generally time-saving.Zuvor genutzte Software
SAM4Gründe für den Wechsel zu Lightspeed Retail
Best bang for the buck - it had everything I needed for inventory tracking/managment, employee clocking, analytics, and remote viewing in one stop.- Branche: Möbel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
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The negatives far outweigh the positives for this software
I could go on further about the cons of this POS system, but I ran out of available space in the "cons" field. Overall, the cons far outweigh the pros for this system in our application. On top of that, I was essentially coerced into switching from Lightspeed OnSite, which worked almost perfect for us, to LightSpeed Retail. I was told that after March 31st, I would no longer be able to use OnSite anymore. So I had to switch to something else, regardless, or so I was told. Well, little did I know that OnSite is still able to be used since we had originally purchased the perpetual license back in 2012. I'm trying to make Retail work for me, but it's highly likely that we either switch back to OnSite or to something else altogether.
Vorteile
It's very convenient that it's cloud based, allowing me to access my POS from anywhere. The payment processing is very quick. For commission based employees, it's nice to be able to assign employee credit to different line items on a single sale. The inventory matrix tool is very convenient when it comes to editing wholesale and retail pricing. That's about where the positives end for me in regards to this POS system.
Nachteile
*Individual customers can only have a single sale/layaway/special order at a time. I hope you don't deal with commercial accounts that send their orders to you using separate POs. There's no way to separate different orders from a customer. It all gets put on the same sale/layaway/special order.
*If I send a purchase order to a vendor for 10 items, but that vendor is only able to ship me 5 of those items immediately, and will ship the other 5 once available, I have to delete the 5 backordered items off of that PO in order for the "finished" PO to match the invoice sent by the vendor for the 5 items that did ship immediately. Once the PO is "finished" in retail, I'm unable to edit it or add the backordered items back to it. *So I need to make a completely new PO with those backordered items and reference the original PO in the notes so I can trace it when those backordered items do finally ship.
*There's no easy way to view all customer layaways/special orders and the information/notes within each one.
*The "Company Name" field of a customer account doesn't show up on the customer lists.
*Trying to print labels is a really goofy process.
*I'm unable to change the "ship to" address on purchase orders if I need a product shipped to different locations, example: drop shipping directly to customer.
*There's no way to print a customer packing slip for deliveries or shipments.
*Discounts are applied to total quantity cost of line items, instead of each item individually.
Antwort von Lightspeed
Hi Al,
We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need.
We value our customers' feedback, and would be grateful to have the opportunity to address your needs and concerns.
Thank you,
Lightspeed POS
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 1-5 Monate genutzt
-
Quelle der Bewertung
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The Absolute Worst
We’ve been in business for 5 years now (and been in the small business world for another 15). Our experience with Lightspeed is single handedly the worst experience we have ever had with any vendor, rep, or supplier. And it’s not even close. I honestly don’t even know where to start. From the over promising and under delivering on the actual integration and battling back and forth for over a month on trying to get the setup right to deciding to break our contract based on all their broken promises and waiting over a month to have someone call and talk to me about what my cancel/return options were on our existing contract. I/we are the most mellow and chill people and company on the face of the planet and I have shaked with anger 3-4 times over this whole process.
As I’m writing this I’m having the sales rep (who has promised me for 27 days that a manager would call to discuss my frustrations and give me options for officially canceling our contract) is emailing me and telling me to wait 1 more day. Which he has now said 5 days in a row. I just need to talk to someone besides him, a manager, a tier higher, anybody. I’m not even expecting to get a working resolution with who I talk to. I just can’t even start with the baseline of talking to someone other than my sales rep and at day 27, I’m tired of waiting. Thus this review.
Vorteile
Nothing
In theory, the reporting
In theory, the inventory management
Nachteile
Over promised
Under delivered
Zero communication
Antwort von Lightspeed
Hi Josh,
Thank you for your feedback. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We are sorry to hear you were less than satisfied.
We see that our Customer Success team have already reached out, they will continue working with you to address your concerns.
Thank you,
Lightspeed POS
- Branche: Sportartikel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
Think beyond initial implementation
We are aware that every system has something to complain about. Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased.
Vorteile
It's a relatively easy system to navigate. Permission settings are acceptable. Reporting is decent but all very basic unless you purchase Analytics. We use the software for multiple locations but keep separate inventories at each location. We can easily see inventory at other locations, transfer inventory from store to store effortlessly. Creating inventory items is easy as well as setting up pricing rules. Able to customize receipts, labels, and transfer paperwork with some HTML knowledge. Sales are smooth as well. Split payments are pretty easy and relatively intuitive.
Nachteile
No really good way to do rentals. We are a tennis shop and rent/demo racquets. We had to come up with our own solution.
B2C eCom is great - and can use the existing inventory; we have it set up as a separate location so we can see all inventory across eCom and retail - until you want to add B2B. It's difficult and expensive to add B2B and have it work the same as eCom. We learned, much later, that we need to have a separate website, a separate database of inventory and we would not have visibility into this inventory from our retail or eCom side. Huge disappointment. The eCom module is not native to LS. They purchased the product and have integrated it into LS - so their APIs won't even allow you to have that visibility.
Support is good for the most part. Simple things, but, holy smokes the printing!!! First, you have to use Firefox to get the printing to work at all. But Firefox constantly loses the printer default settings. So swithching printers throughout the day between labels, transfers, receipts...causes Firefox to throw up allover the printer settings. This happens daily, sometimes several times during the day. It's ridiculous. Support doesn't give a good answer - they tell us to follow the documentation. But that doesn't fix anything. Many times during the day we have to go back into the Firefox configuration and reset the default printer. Painful.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Not suited for small businesses, Big Box Store Perfect!
Frustrating. Doosync - the migration company, by the way was awesome!
Vorteile
I think it makes accepting online sales easy but that's about it for me.
Nachteile
I didn't realize how much I LOVED Lightspeed On-Site until we switched to Retail.
We were recommended to move to Lightspeed Retail because On-Site is old technology, however this program is way inferior for small businesses. Once we were contacted to move to Retail coincidentally our On-Site started having issues like our subscription wasn't renewed and our e-Com store was turned off randomly. Not really knowing what was going on... it made sense to change to the cloud based program they were really encouraging us to move to. Now that we have gone live I realize this program is not as complex regarding small businesses, and offers very little customizations for our personal style. I was told the Analytics feature for $1000 would give me the options I need to customize the program to our business such as implementing sales targets our staff could see and a customizable dashboard.... don't think it can. It really just gives you more reports than a one brick & mortar plus online store needs. It's not relevant. Also....we thought moving to retail with our physical and eCom store would run smoother and that gift cards would work between both platforms. Again... not the case. Gift cards are not available online nor can in store cards be used online without a lot of effort in making that happen. I think if you owned multiple stores that just reordered the same inventory and didn't care about labels or gift cards this would be the perfect system for you!
Antwort von Lightspeed
Hi Laurel,
Thank you for your feedback. We are sorry to hear you are not satisfied with the recent switch from OnSite to Retail. We see that you have been in touch with our Customer Engagement team and we encourage you to continue working with them.
Thank you,
Lightspeed POS
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
Great Product with Great Customer Service
Lightspeed is very responsive, not just in sales but in the IT service. They are quick to respond and have always worked patiently with us to resolve any problems, which usually are down to user error. I believe the cost/benefit ratio is optimal and have no plans to seek another POS/ECommerce at this time.
Vorteile
I really appreciate the seamless integration between the POS and the eCommerce. I also really like that this is all web-based, so that a computer can be used for the interface rather than a cash register that will only serve one function. When there is a problem, Lightspeed is usually ahead of me in giving notice that there is one and gives the approximate timing for the fix. Also, if you have both components and the payment processor is down (like at Christmas), you can easily set up the purchase online and your customer can process their goods and walk out of the shop a happy customer.
Nachteile
It feels like the frameworks for the eCommerce should be a little easier to use, but I've had much less robust platforms. Also, I'm still trying to find a better solution for shipping for the kind of shop that I have, but don't actually blame Lightspeed. It would be great if there were a more integrated and less expensive phone app add-on for shopping.
Warum Lightspeed Retail gewählt wurde
I didn't like the platform. It wasn't made for a business like mine.Gründe für den Wechsel zu Lightspeed Retail
I needed a robust POS that made it easy to retail the handmade products that we craft in our shop. We often have multiple versions of the same product in regard to scent and quantity. Also, the ability to monitor the inventory for both the brick-and-mortar and the eCommerce portions of our business is invaluable. I have stayed with them, because they didn't stop with their superior customer service after the contracts were signed. It also seems like a system that will grow with us. I chose them, when I was taking my business from a kitchen "cottage" style business to a full time shop with eCommerce. I don't regret it.- Branche: Telekommunikation
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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The Point of Sale solution
Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.
Vorteile
I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks
Nachteile
A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.
In Betracht gezogene Alternativen
QuickBooks EnterpriseGründe für den Wechsel zu Lightspeed Retail
We were after functionalities that Lightspeed can provide. Although both of them are similar, the interface is more user-friendly compared to Quickbooks. And that is important for us, since learning a new tool can be taxing with the time you need to spend navigating and learning it from the inside and out.- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
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Packs some punch among the punchless
We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS.
Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality.
Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.
Vorteile
Customer Support is included and accessible
Intuitive
Useful for heavy amounts of inventory
Cloud Based
Accessible via multiple operating systems
Integrated with Cayan for seamless transition from my previous POS
Has extensions that enable enhanced reporting, loyalty and ecommerce integration
Updates are included
Nachteile
Frequently Buggy
UX issues at times
E-commerce integration is through third party
Advanced Reporting is an additional cost and is still poorly designed and buggy
Long waits for Customer Support
Widespread Outages do Occur
- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
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Solid eCommerce Platform
I currently use both Lightspeed eCom & Retail (Omni-channel). This helps our retail store and online store stay synced and makes life easier for employees. Now, all POS sales and eCom sales are in one platform that is easy to use for our employees. If a customer purchases an item in our retail store, ecommerce inventory stays updated.
Vorteile
I really like that I am able to customize our website and integrate third party apps & APIs easily. And the customer service, the customer service is top notch! Through migration and implementation, the Lightspeed team was right there. At a moment's notice, I can chat with the team or give them a call. Although I may be a one-woman tech team, I have help! It's such a blessing to have a support team for our business. It has been easy to integrate all of our business critical resources and provide a more unified experience for our employees. Employees can access customer data, order data, shipping data, marketing data and product data in one platform. I've been able to customize our store template to our specific business needs and design requirements. It's been a developer's dream.
Nachteile
My main dislike is that I don't have FTP access to my files on LS servers. This would be extremely helpful to optimize our images as needed.
I also would like to upload customer data myself. At this time, to upload customer data in bulk, I have to send the data to Lightspeed for import.
More options for discounts and coupons would be helpful - BOGO, Buy 2 Get One, or FREE Shipping codes based on domestic addresses only (not international).
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
Best decision I made for my business!
Overall, I would recommend Lightspeed POS to any other retailer (especially clothing and shoes) in a heartbeat! If you have been manually counting inventory and have no customer sales data, this is a must. It was easy to set up and continued to be easy to use for me and my employees. The cloud based feature is perfect because I never have to worry about backing up important data and I can "see" my business from any device with internet access. It's brilliant.
Vorteile
Lightspeed POS provided instant inventory, sales, customer and employee data that was missing from my retail business. It was relatively easy to set up and I had lots of support! The amount of information we now have about our retail business is staggering and it allowed us to connect multiple locations which made inventory transfer a breeze!
Nachteile
I had hoped for an integrated Loyalty program from the start (this has now been launched). We were manually keeping track of points for our customers which became tedious and inaccurate quickly. The new Loyalty is a good start but it feels a bit clumsy at times and not as customizable as I would like.
Sometimes inventory issues pop up when items are returned. For example, special orders from one location that are added to a purchase order for our main location, automatically show in stock at the needed location when simply checked in at main location. This can cause confusion as they are not physically at the needed location just yet. They have to be physically transferred but should not be added to inventory or received once they arrive (they were already there!). This took us a while to figure out and caused many inventory numbers to get out of whack.
Gründe für den Wechsel zu Lightspeed Retail
Lightspeed POS was cloud-based (which I'm a fan of), required minimal equipment cost layout at the beginning, they had monthly payment options, support was included, it had features to include inventory, purchasing, reporting, customer data (previous purchases), employee virtual time cards, integration with my e-commerce needs (real-time inventory), multi-location abilities, matrices for products that come in multiple sizes and colours.- Branche: Sportartikel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
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Lightspeed is among the best POS platforms for growing businesses
Lightspeed has proven to be an extremely stable POS system for our usage. Downtime has been extremely minimal and Lightspeed support teams are always able to get us back up and running quickly--often before the operating hours of our stores. With the stability of the software and the advanced insights into sales trends, we are able to understand our merchandising and inventory needs at a much more granular level. This ensures that we aren't wasting dollars on excessive inventory that is difficult to sell. We are also able to focus on the operational aspects of the business since the software has been so stable and reliable for us.
Vorteile
The sales tools are very easy to understand and enable us to train new employees quickly on the software. The software also makes managing multiple store locations easy and centralizes order and vendor information for our product managers to use across the company and analytics and insights that the software provides is essential to master the merchandising and inventory needs of our store.
Nachteile
While Lightspeed offers excellent analytics tools and integrations, most of them come at an additional cost which may be a deterrent for smaller businesses. If you aren't planning on investing a great deal of effort into the growth of your business (i.e. more locations or omnichannel sales) than you may be better served with another option. Also, while there are several integrations and API connections available for the system without designing custom solutions, some POS systems offer greater scalability and integrations with software like third-party e-commerce management tools. When moving away from Lightspeed's products for solutions such as this, costs can quickly add up.

- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
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Great integrated system
Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.
Vorteile
The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.
Nachteile
There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.
In Betracht gezogene Alternativen
CloverWarum Lightspeed Retail gewählt wurde
I wanted a cloud based integrated systemZuvor genutzte Software
CloverGründe für den Wechsel zu Lightspeed Retail
I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
After Two Years - Lightspeed Remains The Best In All Categories
Lightspeed has literally saved us 20-30 hours per week. It connects and communicates well with all of our other systems; including accounting and loyalty platforms.
Their customer and technical support have been extraordinary and have exceeded our expectations. In fact, I think their technical support is the best not just in the point of sale industry but any industry. I find myself wishing other vendors I work with had the same level of support and professionalism.
Lightspeed also listens to their customers; this is evident by requests made in their support area. They actually respond to every request.
As a small business owner, we worry about many things. Lightspeed is not one of them!
Vorteile
After two other point of sale systems; and after two years using Lightspeed, it is by far the best in all categories.
We had two previous POS systems that fell short in comparison to Lightspeed. Part of our success with Lightspeed is that after two previous point of sale systems; we knew what we really needed and the right questions to ask during the sales process. We submitted specific questions in writing. All of our questions we answered in detail in less than 24-Hours. The sales team knows their products and knew my industry. In fact, most of our distributors catalogs are already pre-loaded into their system.
The transition from our other popular POS was relatively easy, especially in comparison to our previous transition. The Lightspeed team was always there to help and even anticipated needs before I knew them. The inventory system and purchase order system work well.
Nachteile
The only limitation we have with Lightspeed in related to the fact that we sell a lot of items by weight. This does not create a significant problem for us; but having bulk items accounted for in inventory would be a nice to have. We would love an integrated scale capability. The Lightspeed team was more than willing to help us set up our system to sell bulk items; it works better than another other POS we looked at.
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Worst Business Decision
Vorteile
I have no pros. I would like to take this opportunity to preface my review with the fact that I am not a negative review writer. As a business owner myself, I generally live by the golden rule of doing business and give the benefit of the doubt in most cases.
I took the time to write this today because I simply want to save you from the hardship of the lessons learned by so many business owners here.
Nachteile
If you are considering Lightspeed for your business, please STOP HERE and do research. Allow the hundreds of negative reviews that came before mine to be your bright waving red flag. I DEFINITELY wish someone had told me to read some of these before entering an agreement with this company. Also, my lawyer would have STRONGLY advised me against entering this agreement, but unfortunately it was too late for me.
Hopefully, it is NOT too late for you. I'll keep this short:
1.) Lightspeed is overpriced,
2.) Lightspeed's product is mediocre: glitchy and has limitations,
3.) Lightspeed contract terms are extremely binding, consider them unethical.
4.) Lightspeed will do nothing for you as a customer. Your concerns will be deferred from person to person all with their arms up in the air until you get tired of trying to find a reasonable resolution and you land here, at the end of your rope writing a negative review with hope that someone will learn from your mistake and stay away.
I'm pretty certain if the business owner died, Lightspeed will go after their loved ones for a payout.
This is not a company any business owner should do business with.
Antwort von Lightspeed
Hi,
We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received.
We value our customers feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your business, please feel free to contact us at your convenience: 1(866) 932-1801 ext 8000. Our Customer Success team would be more than happy to connect with you.
We look forward to having the chance to speak with you.
Thank you,
Lightspeed Customer Success
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Fantastic Inventory Management
We've been open a little over three years. When we first opened, we explored over a dozen Point of Sale systems including Revel, Shopkeep, Vend, Lightspeed Retail, Square, and several others. We decided on Lightspeed, but discovered they didn't have a clear roadmap for Apple Pay, and so we went with our second choice, Shopkeep.
Shopkeep was fantastic for the first year, but as our inventory grew (we carry over 10,000 unique SKUs), it's inventory management features started to feel sluggish, and receiving orders each week started to take a significant amount of time. During our second year, we started reevaluating all the players again, and setup a trial account with Lightspeed Retail.
Certain things seemed counter intuitive at first - if we mistakenly created an item, we couldn't simply delete it, for example. This is because Lightspeed Retail strives to preserve all financial and transactional data; since an item could contain a sales history, it can't be deleted. Instead, it's archived, and can be restored to visibility with the click of a button. Over time, we've come to appreciate this feature, and the sheer amount of data that is provided through the system.
Inventory Counts can be done quickly - grab an iPad and a bar code scanner, and just start scanning items on your slat wall, shelf, or other display area. When you're done, you can review the counts, reconcile them, and get information on shrinkage, etc.
Acquiring product and receiving it is a breeze. We can build our POs in Lightspeed Retail - using trigger points or by simply adding items to an open PO. We can then email that PO directly to our distributor, who processes it. When the items come in, we can quickly receive them either using a barcode scanner, keying in the item counts line by line, or doing a visual confirmation and clicking the "receive everything and do the right thing" buttons. Printing labels with barcodes is a breeze.
What really sets Lightspeed apart is their service. I can honestly say that I have no idea how to setup the label printer on our Lightspeed system, because whenever we install a new laptop or desktop that needs access, I simply chat with Lightspeed support and they remote into our system and do the right thing. When we set our printer up the first time, the print was a little too far to the left for my liking. They tweaked the templates on the fly, with me offering help like "No, a little more to the right" until it was done. They're insanely helpful.
Vorteile
- Excellent Purchase Order Workflow
- Easy tool to do inventory counts quickly
- (Beta) Import Tool makes it easy to bulk load new items, or update existing ones
- Supports custom fields to add additional information to items (Release Dates, for example)
- Phone and online support is fantastic
Nachteile
- May seem pricey if you aren't leveraging all the features
- Limited barcode scanner compatibly
- Custom fields are not currently searchable
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Excellent software for growing businesses.
Overall the software is amazing and the good outweighs the bad and a tested about 10 different PoS softwares when I was shopping around and none of them encompass everything I have mentioned so i know my expectations are very high....which is why I state again...if they added in these features it would make them industry leaders and really a phenomenal PoS system. (its 90% of the way there for me...just a few more features and if would be the best)
Vorteile
The integration with xero accounting has been a true time saver for my business. It transfers all sales data at the end of the day seamlessly so I don't have to. The ability to use the front end off site has been super helpful as well as it doesn't tie me down to the store and I can do a lot of my work on the go. Creating products, invoicing clients, setting up the main screen custom to what I want is extremely simple once you run through it once.
Nachteile
Theres a few simple features that are missing from the PoS software which I would like to see integrated and would make it hands down the best in the industry for small businesses.
1) Getting an integrated payment terminal that accepts chip, pay pass and swipe options would avoid any mistakes between manually punching in the amounts on the debit/credit machine and would avoid any back end work after the day closes to be able to balance the day
2) Allowing me to enter the details of the invoices (supplier name, invoice number, total amount being paid, gst, pst, etc.) that are being paid out on a daily basis and having that information transferred to xero would alleviate tons of paper work after the close of the day.
3) There is no way to pull out a month end statement for corporate clients that pay their account once a month. Checks have to be cross referenced manually with the bills that have been put on tab. You should be able to at the very least select which tab invoices are being paid from the list of invoices on the clients account. This would show which ones are outstanding at a glance rather than having to refer back to the paper invoices that the system creates.
4) A front facing screen to display pricing of items being charged, advertisements, and other information is something I have been asking for since day 1 (3 years now). And I would love to see this feature incorporated.
5) Having the ability to offer a discount for a bulk purchase is something that should be automatic.

- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Lightspeed doesn't put their customers first
Vorteile
Nice user interface. Good features for a shop that does service work. Cloud-based software makes it easy and convenient.
Nachteile
Our bike shop has been using Lightspeed for 5 years now, first with their Mac based software, and then with their cloud based software (Lightspeed Retail). There are many great things about the software, but on the whole I would not recommend a small business owner to hitch their cart to this company. There are significant bugs, inventory control is a disaster, but worst of all, fundamentally Lightspeed does not care about their customers. What Lightspeed cares about is their roadmap which in most cases doesn't deal with fundemental issues that their customers have been bringing up for years - if you have any doubt on this, look at their "ideas" page where top voted on features and requests have sat dormant for years.
My frustration has boiled over due to an issue with the way their inventory system works, and the way their customer service team has responded to my pleading that they at least give me an ETA on a fix. Here's the backstory: Lightspeed does a very peculiar thing which is that it will auto-add inventory if a product is sold but does not exist in inventory. Not only this, but Lightspeed will auto-check-in inventory off of POs if a product is sold. Now this in and of itself is a disaster as far as accountability is concerned: how is one supposed to track POs when product mysteriously gets checked in! But the worst part is that there is a bug in their system which will auto-check-in product off of POs if product is put into a work order. Doesn't matter if said product is sold or not, it will check-in the product regardless, causing a nightmare scenario where we are trying to figure out what POs have truly been received, and which POs Lightspeed has decided to receive automatically.
I brought this issue up for the first time around 6 months ago, and never got any solid response on a fix. I contacted support in April again. After a lot of back and forth about whether this was a real problem (like I love spending time contacting support) the support tech Derrick agreed that this was an issue. I asked for an ETA. No ETA was available.
I followed up a month later in May. Still no ETA, but Derrick assured me this was a priority, but also assured my significant problem that is causing myself and my staff time and frustration and vigilance and additional systems and workflows to remedy is "an extreme edge case scenario so I'm curious about how it could be causing you significant workflow issues."
So now we are in July. This supposedly "high priority" "extreme edge case" bug is still not fixed. No ETA. No communication. Since we started experiencing this issue Lightspeed has stuck an e-commerce link in the middle of the navigation bar and continued to work on integrating their e-commerece into every other cranny of the software, even if you don't use their e-commerce. They've added a new feature called Analytics which costs additional monthly fees. Their API is still slow and unsupported. Their App marketplace is effectively a Potemkin village of fake apps with no real syncing with the silo that is Lightspeed.
The promises of a cloud based POS are so great, but Lightspeed does not deliver. If you are looking to invest time and energy in a retail POS platform, I would strongly encourage you to look elsewhere. Lightspeed looks very slick on the surface, and it is quite good in many ways, but the underlying company culture does not put their customers first.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Lightspeed is great on the front side, and a nightmare on the backside
-We switched to Lightspeed from ShopKeep because we needed to manage the inventory of our 5 locations in one place. That part works okay, once you figure out all the idiosyncrasies of the restock and reorder system. We had to hire a person just to manage the work-arounds we put in place to make Lightspeed a functional system for my business (because there are so many tedious extra steps).
-Feeling stuck is the worst feeling as a small business owner. Lightspeed make me feel stuck. I hit a new wall in the system regularly, and when I ask for what I need, the answer is ALWAYS "no, we can't do that." Some examples:
-The system does very little to tie sales and inventory together, it does next to nothing. You can export a sales report by item name, which is great. It tells you how many you sold, your sales numbers, and how many you have left. But the vendor information nor the department information for the sold items is not on the export. That makes the report useless in terms of knowing what vendors your business is coming from. Their answer is you can then export vendor sales separately. That is not helpful, because that export does not include item info or department info, nor does it tell you your on-hand inventory. There is not a single way in Lightspeed to view your sales and on-hand inventory in one place, and because their exported reports are so sparing of relevant information, I can't even create my own. This is a major flaw. With ShopKeep, at least I could get my data out of the system to manipulate it how I needed. With Lightspeed, I am SOL.
-I don't even call customer service anymore because 100% of the time all they do is validate the problem and then offer no solution. Their consistent response is to tell me to make a suggestion to their developers.
-I have been in business 10 years. We have 5 locations, and a website. I have 40 employees. I think Lightspeed would work for a single location or 2 location business. But any more than the system creates more work than it takes away. Looking back, I wish I would have stayed with Shopkeep.
Vorteile
The check-out system is nice and easy.
For multi-locations it is helpful to see sales and inventory in one place.
Nachteile
-there is no flexibility in the system. The way Lightspeed wants you to see and retrieve your data is the ONLY way you can get your data. And their way 90% of the time is not relevant to the basic needs of a retailer to analyze and evaluate their business.
-Customer Service is not responsive. The company does not seem willing to listen to complaints or provide work arounds to the rigidity of the system.
- The eCom site is FULL of problems that they do not have a handle on. There are many limitations with the way you have to present information on the site.
-It's very expensive for what you get. I was willing to pay a premium for a system I was told would exceed our needs and expectations. For the 2 things it does well, there are 98 headaches.
-They do not offer refunds or a way out of your contract if you are unhappy.
- Branche: Bekleidung & Mode
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Packed with features, with room to grow
Vorteile
Great reporting, easy to use simplicity. Constantly improving the software, interface, features, etc. It is superb for inventory management. Gift Cards are easy to use, re-use, re-charge, etc. Customer loyalty programs are being integrated, once more are integrated, this platform will be far above the competition.
This platform is great for starting small, or large. It has all the features you didn't know you would need. With constant feedback from customers like myself, they are constantly listening and improving the retail POS systems.
I know I list quite a few things I don't like, but the software's great qualities far exceed the negatives, which may be phased out sooner or later with updates.
Nachteile
Cloud based, when it has issues, you are stuck with just an iPad or Computer. Nothing can be done with the systems. No sales, no reports, nothing. The Technology division reports that they are working to improve infrastructure, so I hope that happens before the 2015 holiday season. They are a very popular POS system and are growing very fast.
Credit Card readers are subpar with Element Payments, but improving. Plus the EMV card readers are due in a couple of months. I've used both the headphone & lightning connector styles for the iPad. Each have positives and negatives. The headphone card reader wears out if you swipe alot, I swipe approx 25-50/day and its lasted about 8 months and is constant on reading cards. Lightning connector card reader isn't designed to be used while charging your iPad. So if you run 50+ transactions in a day on the iPad, you will need to remove the card reader to charge the iPad mid day, because charging the iPad through the card reader takes so long that the iPad uses power faster than its recharged, so removing the card reader to keep the iPad charged is a nuisance. Also the micro usb charging port on the Lightning Card reader looses its connection like all micro USB connectors typically do with wear. The iPad uses Wifi & Bluetooth all day for the internet and barcode reader, so it drains the power quickly. I may switch to the computer versions for holidays when we are busy and cant be recharging the iPad all the time.
When you create your account, be ready to be charged for each employee after you have more than 7 in the system. If you don't keep track of employee sales, times, etc using the system, then a single pin for each sale will work, but if you want to use all the employee tracking features for sales, time, you have to pay for each employee you add to the system after 7 I believe. I use 9-12 employees off and on, so I have to pay for each one for the full year after #7. The employee's should be included in the package price, up to 15, then have a price structure for the next 5, not each one. It becomes more expensive as you grow as a business and want to keep track of employee data.
It has no commissions structure. So if you want to give commissions, you have to do that manually with your reporting data.