Lightspeed Retail – Bewertungsseite 4

Vorteile

Is very flexible, can be made pretty (if you can figure out the documentation), and does interface with other modules

Nachteile

The company, the company attitude, and the support it provides to paying customers. The experience during the "Sale" was filled with promises of support and help to move from a new account to a finished "Go-Live" product. Unfortunately, the Lightspeed platform is highly proprietary and therefore, success for most is dependent upon satisfactory support from the company. Here, they fall short of success and short of the promises made. When attempting to work with the company, they fall short again, lacking any of tier 2 or 3 technicians needed to satisfy anything more than a basic question. This leaves so many of the customers without any real ability to make use of what they were sold. This is a company predicated on "Sales", "Sales Pitches" and "Promises", but fails to deliver on what was promised and paid for.

Vorteile

I barely used this product. What sold me on it initially were the demos in being able to have a simple interface for my employees on both the retail and restaurant side and a much more detailed backend than square that supposedly integrates nicely with Quickbooks.

Nachteile

I was very specific about my operating needs. I am also very busy with small children and multiple businesses. The onboarding was described as very simple, and it was not. I needed three systems, and was told that was what I was paying for. They shot me an invoice which I did not read thoroughly enough. They put in fine print on the invoice that the invoice and payment is acceptance or their sales terms which you have to then go to their website to read. Once I asked for the hardware items that they did not send me, they also charged me for a bunch of extra software that were not part of the original sales discussion or even the second sales discussion. They never refunded me for two years of unused software when I decided that I was not interested in doing business with such a shady company. No class.

Vorteile

I liked the design of the software and support was very helpful in temporarily solving issues.

Nachteile

The software. Inventory management tools were non existent. No permanent fixes for the software crashing every day.

Vorteile

The customer profile and Inventory Item modules are fairly simple to maneuver. Creating a sales transaction is also fairly simple. The POS system itself integrates nicely with Kangaroo for loyalty rewards.

Nachteile

The Inventory Asset module is severely lacking in accurate financial reporting and auditing. Historical values change in a daily basis making internal and external auditing impossible. Inventory adjustments do not transfer to the accounting system. System is unable to provide total shrinkage or excess in any given period (daily, weekly, monthly, quarterly, annual). As inventory & COGS are an essential part of financial reporting, the lack of system capabilities does not make any sense for retail businesses.

Vorteile

We love how easy this was to set up. It does not require buying $20,000 worth of equipment like our first POS system did back in 2008. In fact it can easily be used with just an iPad! We are not computer savvy at all and this system has never confused us or new employees. We love everything about this system! So much that if we ever strike up a conversation with a fellow business owner that mentions they are thinking about a new system you better believe they are going to hear all about this one! You can read all about the features and I could tell you everything that we love or you can just be smart like we were and just try it. If you do want to talk to an actual person that is using the system you can certainly get in touch with one by calling one of the helpful reps at Lightspeed. They will connect you with a business owner that will tell you everything you want to know about their daily experience. It helped us make the decision to pull the trigger and get the ball rolling!

Nachteile

The only aggravation that I can think of right now happens on the iPad. If I am searching for a specific vendor’s PO. I can’t quickly type the vendor name in. You choose the first letter of the vendor and then you have to arrow down. Pretty dumb to complain about this, I know. It takes seconds really. It also could be me not knowing how to use my computer - I did mention how bad I am.

Vorteile

We have been using the old version of Lightspeed (Onsite) for over 10 years, which worked well for our business but had to change over to Lightspeed Retail when the older version was archived . The only pro of the new version, Lightspeed Retail, is that it can be accessed from any computer.

Nachteile

This POS system is terrible for retail shops doing anything more than a standard sale. It's unintuitive, confusing, easy to make errors and very frustrating. From the way it creates a sale and an order (confusing and vague with order and 'special order' in little tabs), to the way it handles payments for order (money goes on the customer account, not on a specific order), to creating a PO for the order which is overly complex, doesn't link with the order or bring the customer information over, to basic things like needing to email a customer after the sale is finished (TIP - it's not possible!). It’s extremely frustrating and not user friendly at all. In fact, I think the whole system is deeply flawed and unworkable.

After signing up for one year (there wasn't the option to sign up for a shorter period) and trying to persevere for a month, we decided to find a new POS system. (Lightspeed won't refund our balance and kept me waiting for 6 weeks and numerous emails before telling me this.) We are now using Shopify POS and it's brilliant - it's not perfect but it's about three million times better than Lightspeed Retail. No exaggeration :-)

Vorteile

Lightspeed is very user friendly and easy to teach employees how to use it. The reporting is top-notch and they even can help you create custom reports which was very important to us. Customer service is excellent and always very responsive.

Nachteile

It would be great if it came with a built in CRM or integrated with one like Salesforce. It's great for franchisees, as a small business, but for the franchisor it may not have all the functionality needed to roll it out to the entire corporate system.

In Betracht gezogene Alternativen

Odoo, Clover, QuickBooks Enterprise und ERPLY

Warum Lightspeed Retail gewählt wurde

Opsuite is not very user friendly, reporting was very lacking and clunky, and for what you get it's very expensive.

Gründe für den Wechsel zu Lightspeed Retail

Had all the features we needed at a great value.

Vorteile

We have been using Lightspeed for our retail firearm business and this has been very helpful for us in monitoring our sales and inventory. This is great for small businesses like us and priced reasonably.

Nachteile

None that i can think of. Lightspeed has been great for our business.

In Betracht gezogene Alternativen

Square Point of Sale

Warum Lightspeed Retail gewählt wurde

Better in inventory management, control and audit for Lightspeed

Zuvor genutzte Software

Square Point of Sale

Gründe für den Wechsel zu Lightspeed Retail

Better in inventory management, control and audit for Lightspeed

Vorteile

We have been using Lightspeed POS systems since 2008. As we made our transition from Onsite to the Cloud based server in the Summer of 2018, Lightspeed has gone the extra mile to make sure that their product worked with our relatively unique business. Although not without its stumbles along the way, The reps have gone out of their way to make sure that we are well prepared for whatever may come our way. Both the reps follow-through, attention to detail, and never-ending patience have been exemplary.

Nachteile

There were some aspects of Retail that were told to us as if they were included, but we soon realized many of the benefits of Retail are add-ons (aka cost extra money) and needed to be heavily jerry rigged to work for our specific business. A lot of small yet important issues, like record keeping of outgoing emails with receipts, or the ability to change a purchase after it has been completed. We used to be able to edit invoices on Onsite, and now even an owner, admin or manager does not have that option. Furthermore, if a customer decides to ship their purchase after it has completed, there is no way to alter the invoice to make it so. Or that we cannot use any of the same labels or gift cards that we once used with Onsite. There are just many small things that were not made clear that we would be losing when we moved over

Vorteile

They have 24/7 customer support, their e-commerce platform is integrated with their retail platform.

Nachteile

They trap customers in a 1 year contract with no way out. Not designed for the furniture industry but they'll force you to keep using it if you're signed up with them no matter what.

Vorteile

The frontline customer service agents who answer the phones. I would have to say that 98% of the agents that answered my call were fabulous. Anyone past that frontline defense is a joke.

Nachteile

Honestly, there isn't enough time in my day to go through the four years of hassle and issues they caused for my business. I know for a fact that Lightspeed is the entire reason why I ended up closing my storefront business. There were so many problems and issues that they were aware of, but because it was only happening to a small few, they wouldn't work on fixing the problems, but were very happy to give me a 'work-around' that usually ended up not working either.

You also can tell the company by the ability to talk to management...anyone past the initial agents who answer the phone. With Lightspeed, they won't let you call and talk to a supervisor. Agents are not allowed to transfer an existing customer to a supervisor or manager, only allows the management to call you. There are no emails available, list of names for various departments, and definitely no phone extensions to get further help. They do not stand by their product, therefore, there is no reason to stand by them.

Vorteile

The staff can pull up customer and process sales and returns with ease

Nachteile

The inventory management is really lacking.
Retailers are not able to bulk update any inventory qty or pricing changes.
The only way to update inventory is scanning one by one or manually entering it into LS.
Doing year end is going to be a big problem, we just came on board and Im asking how we can bulk update and they said we can not.
I ask if we can send the file to them and they said no they can not update in bulk...WHAT??? LOL that is crazy to think we can not do that. So that means we can not have more than one person doing inventory unless we all manually update it into LS.

Vorteile

This is my first restaurant ipad based POS system and we love it! It is very intuitive and easy to navigate. Employees training period is very short compared to other "old school" pos systems. Lots of great features!

Nachteile

The reporting could be more thorough. There are some missed opportunities for lightspeed to be a "one stop shop" software.

Vorteile

Initially we had problems getting support because they were very short-staffed. However they have done a lot to improve this aspect and I am confident that every time we call our support person will respond quickly and be able to solve our problem.

Nachteile

It was a little more difficult to implement than some other systems, so more of a learning curve for users. Also there are some product features that have some limitations at the moment but I think they will be resolved.

Vorteile

Really easy to get your hands on the product, tech savvy or not Lightspeed will help you organize and monitor your business. Products creation is quite fast

Nachteile

Lack of quality apps but once Lightspeed grow big enough I think their will be a good selection

Vorteile

Lightspeed has a lot of options and is pretty well integrated. The connection between retail and ecom and loyalty in particular is great. Easy to use, easy to train staff on. Support is geared towards shopkeepers that aren't tech savvy. Look and feel of the software is good. The Retail POS has good reporting, good inventory featrures. The Loyalty add on is a great, easy to use program (with some challenges, so make sure you clarify your needs) and well priced.

Nachteile

The strategy seems to be "offer a little of everything" - but we have found that means broad functionality, but not deep functionality. In the Retail package, several basic retail store based point of sale features are missing, and according to their customer ideas forum are "Not Planned". Lack of fractional items means you can't use it to sell bulk items or anything where you need to enter a fractional quantity like '1.25'. Promotions and discounts are so limited as to be almost non-existent. While you can take simple % or $ discounts, you can't do item quantity discounts (no BOGO, no case discount), no promotional coupons, very limited automated discounting. Support says "let employees manually add discounts or change prices" which is crazy - a great way to increase shrink and sweethearting at the cash wrap. While you can create custom fields, they don't do anything - can't report on them, can't search on them, can't see them in the transaction. After being impressed with the initial demo (the broad functionality led us to believe it was deep as well) and the friendly sales team, we were super surprised during implementation that we couldn't do 50% of the things we needed to do during the actual cash register sales transaction. The ecom side seems to be more complete - it actually does have item/quantity discounts. The only challenge we have had there is lack of support (without paying extra for a third party add-on) for local delivery.

Vorteile

Good looking, can be used easily. The software itself isnt horrible it is the service and the fact that they dont care about you or your business and they will not fix major issues within the software

Nachteile

Customer service is horrible, your employees can down load all items with costs, profit, margin, and your entire customer base and there is no fix and they don't care.

Vorteile

There are some good features for discounting when buying multiple items (2 for $xx)

Nachteile

Extremely poor design of software.
Not intuitive.
Funcationality we needed was not available. Some work arounds available but very clunky. Support is very slow. Typically 20 min wait for phone support. Customers will not wait that long to make a purchase.
No app available.
I could go on..

In Betracht gezogene Alternativen

Square Point of Sale

Warum Lightspeed Retail gewählt wurde

Loved this software, but our credit card readers kept disconnecting then not connecting back. We were losing too many sales to make a change. In hindsight, I would have tried to figure something else out. Both packages are now owned by Lightspeed. We assumed the flagship product would be as good or better than the secondary...We were wrong.

Gründe für den Wechsel zu Lightspeed Retail

Reorder reports, POs, Inventory management, and a credit card reader that was attached to the register. All of these things were disappointments.

Vorteile

The customer service is excellent and available 24/7, which is critical in our business. The reports Lightspeed generates helps us better gauge sales and thus make better buys more cost effectively.

Nachteile

None that I can think of or have seen in competitors.

In Betracht gezogene Alternativen

QuickBooks Online Advanced, Square Point of Sale und Clover

Gründe für den Wechsel zu Lightspeed Retail

They had very competitive rates for the same products and service and in most cases, better.

Vorteile

Ease of use (given how flexible and intricate the program is). Browser based for legacy PCs - with multiple browser tabs allowed to easily switch between POS modules. iPad based app for portability to remote sales locations. Even works on smartphones for quick updates and status checks. Cloud based - therefore, access your business information anywhere you are Internet connected. Great support staff - knowledgeable, friendly and insightful. eCom module (additional fee) plugs in seamlessly allows you to sync retail SKUs so that they are public facing via your Lightspeed hosted website. Item sold on-line via eCom is immediately updated to the cloud and reflected in POS (and vice versa).

Nachteile

While the POS and eCom integration is wonderful, you still must manage inventory on both platforms in order to get the desired results. For example, when new inventory arrives you receive the items through your POS based purchase order. This boosts your inventory and handles new/updated cost, retail pricing, etc., and passes all of this on to eCom. However, you then need to access eCom to update public facing product narratives, SEO related fields, related products, additional category related references, etc.. So, while both programs are great and work together - it will be even better when FULL integration of the two programs is achieved.

Vorteile

Lightspeed Retail works on a variety of hardware platforms, including desktop/laptop computers, tablets, and, in a pinch, our mobile devices. It makes tracking inventory between multiple locations easy, as well as receiving and tracking orders. Most importantly, it is intuitive and easy to train staff to use, something that saves our business valuable time and focus. Great reporting that continues to get better.

Nachteile

I wish the eCom platform could track inventory from multiple locations and that it had seamless accounting integration (specifically with Quickbooks). But with the advances the company makes every year, I believe those may be on the horizon!

Vorteile

-cloud based, can access it anywhere
-all of my inventory and prices integrate with my online store
-their loyalty program is modern and very customizable
-their inventory management is detailed and able to hold a large number of skus (i have over 3000 skus)

Nachteile

They are still working out some technical kinks with their loyalty program. Also, since it is cloud-based, it is run in a browser, which means the speed of the program depends on the speed of your internet. The receipts are a little slow to print once I prompt them, since it is running in a browser.

Vorteile

It was a quick set up. That is the only positive thing I can say about this software and my experience with them.

Nachteile

The company itself is horrible. Huge waste of time and money!!

Vorteile

The System was very use friendly and I am sad to say I will have to go with another company because the customer service was so poor.

Nachteile

Customer service is worse than anything we have experienced with more than 20 years in running a business.

In Betracht gezogene Alternativen

GoDaddy Website Builder

Gründe für den Wechsel zu Lightspeed Retail

Functionality and features. Retail and E-com in one package.

Vorteile

The professional looking equipment and software, and the many options it provides

Nachteile

When my wifi is out and I have to re-log in the CC machine, I wish the CC machine could remember the log in

In Betracht gezogene Alternativen

Square Point of Sale

Gründe für den Wechsel zu Lightspeed Retail

Lightspeed had it together better, they offered everything I needed and I liked the hardware

Vorteile

The start up process was easy to follow along. Great tutorial videos and resources to answer the basic questions. Was easy to set up the codes, pricing and inventory organization.

Nachteile

There was some frustration using matrix's and understanding assemblies. Each business is different obviously... the use of matrix was great at the start but becomes limiting later on for integration to the webstore. Assemblies are cumbersome for automatic ordering.

In Betracht gezogene Alternativen

Square Point of Sale

Zuvor genutzte Software

Square Point of Sale

Gründe für den Wechsel zu Lightspeed Retail

The free trial helped me make up my mind. I had two colleagues using Lightspeed and in speaking to them both are very happy with the product.

Vorteile

Love the cross-platform integration, cloud, and aesthetic!

Nachteile

The fact that we have to continue to pay more for upgrades, better themes, etc.

Vorteile

Accurate reporting and a more thorough online presence.
Ease of transfer of data over and in setting up new products
Quick to respond technical support team
ADDED - Cayan integrated payment processing and their Genius terminal.

Nachteile

No offline availability. If internet is down, you can't do anything.
No automatic notice of duplicate customer names.
No automatic account creation of customer names with credit card payments.
Unable to add single item on multiple item sale to special order.

Vorteile

Absolutely the BEST thing about Lightspeed is the quick access to knowledgeable support. Also, Lightspeed meets the needs of my business's work flow. The interface is clean and easy to navigate.

Nachteile

That a default option is not available for adding a drop ship address to PO.

Vorteile

Their customer support generally tries to be helpful and you can almost always reach someone.
They maintain a suggestion board and try to address common issues there.

Nachteile

1. Doesn't do "negative on hand" but instead auto-adds to inventory (sometimes auto-receiving from PO's) which can make actual inventory tracking a complicated nightmare.
2. Non-intuitive search which is not inclusive of all fields.
3. Inability to track total changes before finalizing inventory counts.
4. Some serious randomness in auto-combining items during initial import. This caused us HOURS and HOURS of extra labor and things are still not entirely right months later.
5. Complete inability to search custom fields. As a bookstore, we need to be able to search by author - but author is a custom field, so completely unsearchable. We ended up having to make put all our author names in the "brand" field to make them searchable. It's almost useless if the author has numerous co-authors.

Vorteile

The pros, for me, is that the system was easy to get to know from day one. Lightspeed has a lot of training video and customer support to help you understand how to use the system. Everything I need to run a business/Boutique is on their platform including integrated e-comm with real time inventory status. My bookkeeping and email marketing is also integrated with the system so it's all in one place. I do one of a kind purchasing so everything is manual input but even that is a breeze once you know what to do.

Nachteile

I wished Facebook and Instagram had a better working platform with Lightspeed. Also, some of the work on the e-comm side is repetitive.

Vorteile

I like NOTHING about this software. It’s clunky and functions like you’re using a dial up modem

Nachteile

There’s not enough allotted characters to explain the cons. Just don’t go with this company.

Vorteile

Easy to use IF you can get past all the problems which are nearly daily. There really are not enough pros to make it worth listing. Get away from this POS and find a different one!

Nachteile

I've called dozens of times to get the star receipt printer fixed and usually it's an every week thing.
I had the ecom too but was not able to use it at all. You have to put every item in one at a time. I don't have time for that. They don't offer much help there.
Everytime they do an update I lose data that I have added. Inventory and customers.
Because this system is so dysfunctional I have also lost customers in my store. This company will cost you money and they DON'T TELL YOU UPFRONT THERE ARE NO REFUNDS ON THIS POS.
I managed to get a partial refund for ecom.
Salespeople are as bad as scammers. Lie, lie, lie. They said it will hook up with quick
Books but it won't. You put money on this program and you will wish you didn't.
The upper management even lies.
I have had so many service calls to fix things I have lost count.
This company should be shut down. I'm a small business that opened May 2017 I have no idea what my inventory count is because this system can't even do that.
With the amount of money, this cost me I'm tempted to take them to court. I Wold win.
These people are guilty of false advertisement.
Find your software someplace else and don't get scammed by these liars.

Vorteile

You can schedule tee times on one side and then go into retail for the pro-shop so you don't have to jump systems

Nachteile

Slow, complex to program, not integrated with restaurant at all so you have to have separate log ins and it takes too long

Vorteile

We have used Lightspeed Retail for about 5 years and have integrated it with their Webstore ecommerch for 2 years before changing over to Lightspeed Ecom for the past 8 months. Getting POS and integrated ecommerce to work together takes more work than most people realize, so it is important to have technical support available that is willing and competent. We have found Lightspeed to be flexible enough to work with our preferences for POS and ecommerce. And, we have had excellent experience particularly with the Ecom help and also with Lightspeed POS help.

Nachteile

We have found very few problems with the POS and Ecom products. There is a small rounding issue so that occasionally PO's need to be adjusted by a few cents to match an invoice amount from a supplier. We have almost always been able to get the results we need by calling tech support and telling them what we are wanting to do and getting their suggestions about possible solutions.

Vorteile

I like the fact that I thought it would be a great asset to my business and team.
but quickly realized it wasnt.

Nachteile

ITS TOO COMPLICATED, THE TIME FRAMES FOR ONLINE WEBINARS CONFLICT WITH MY SCHEDULE. THE customer service is by far the worst, they lie and lock you in a contract although you are not sure if it ideal for you business, they don't try to help resolve the issues, they avoid all calls and emails. charge for long distance calls from usa
[SENSITIVE CONTENT] is the worst!!!! im almost sure they are paid by commission so their goal is to sell not actually help you get the right product to help your business. iv lost 5k dealing with this shitty company.

Vorteile

All the capabilities it provides to manage your business daily life: inventory, quotes, receipts, layaway, reports and e-commerce

Nachteile

Marketing of the e-commerce help to market the different businesses

Vorteile

We like that Lightspeed is cloud based. We also like that it integrates with lots of other applications (scheduling, ecomm, etc). Also Lightspeed is awesome at inventory management.

Nachteile

Reporting. Lightspeed Reporting is incomplete and very buggy. Yet it is over 4 years old.
As a company they are expending very little resources on making reporting work better.
Their answer is to try to sell you Lightspeed Analytics. An OEM version of Looker.
Yet Lightspeed Analytics appears to have not been updated in over a year.
It is also incomplete and buggy.
Lightspeed management team, you would never accept that quality from your CRM vendor (Salesforce?).
So why do you expect your customers to put up with incomplete and buggy reporting?

Vorteile

-Inventory Management Feature
-Reporting Features
-Ease of Use
-Adaptability

Nachteile

-on occasion there were long support wait times

In Betracht gezogene Alternativen

Square Point of Sale und Clover

Warum Lightspeed Retail gewählt wurde

We needed online software

Gründe für den Wechsel zu Lightspeed Retail

It had the best inventory management system

Vorteile

Sense of ease is amazing and all the additional features you didn't think you needed but definitely would want.

Nachteile

Only thing we have come across is the accuarcy for your mark up and margin percentage. If you change your default price, MSRP and online price as well as current inventory cost, the margin and mark up are not always accurate. Simple fix, would be to just manual calculate your mark up and margin percentage.

Vorteile

Love its ease of use. Cloud based makes taking it on the road to do mobile events a breeze for payment processing and inventory management.

Nachteile

Could have used a little more help importing our inventory but after I figured it out it was easy to do.

Vorteile

This software was extremely easy to get the hang of. Its easy to train people on, and the options are endless with inventory control.

Nachteile

The receipts for large printer paper get cut off on large receipts, but its not a deal breaker by any means.

In Betracht gezogene Alternativen

Square Point of Sale

Gründe für den Wechsel zu Lightspeed Retail

Lightspeeds customer service sold me on their product. They were responsive, and quick to handle any questions that I had.

Vorteile

The level of reports is exceptional and the customer service people know the product very well!

Nachteile

You cannot run credit cards remotely. Some issues between Lightspeed and my payment processor has "jammed" the system resulting in inaccurate transaction reporting.

Vorteile

Tons of valuable information for every product we sell. And in contrast to some other systems that try to pack everything on a single page, Lightspeed Retail allocates product information across a menu of pages so you can quickly navigate to the data you want (and ignore what you don't want). And much of the information is searchable in ways that help our business create purchase orders and determine which products to stock or discontinue.
We have been cautious in taking advantage of partnerships available through Lightspeed (i.e., their ecommerce platform and loyalty program), but our recent experience with both of those has been excellent.

Nachteile

Some aspects of ongoing database management are not transparent to the technically nonproficient user. We have 5500+ SKUs that are constantly in flux, and our list of vendors also changes regularly. Our efforts to clean up the clutter of stale information are not always successful. And some types of searches are not well supported (so far).

Vorteile

Customer services and ease of use. Their inventory is pretty strong.

Nachteile

We wish they had one on one customization.

Vorteile

The ease of use for simple transactions is nice.

Nachteile

There are so many simple functions missing. It's a convoluted process for something like work orders. There is no real employee sales tracking.

Vorteile

I use lightspeed for my Point of Sale, Merchant Services, E-Commerce, & Website Hosting. It also works along with my Quickbooks accounting software. The biggest benefits for me are having one point of contact for all those services, 24/7 Support, that it is cloud based, and that I can access the system when I'm away from work to make customer quotes, check pricing, or help an employee on my day off. It allows me to make more money.

Nachteile

Setting up Lightspeed Accounting To Work With Quickbooks.

Vorteile

This software is designed for RETAIL, makes doing business in our Realtor Store simple. Ringing up customer is a breeze. Easy and fast to create a purchase order and receive products to inventory. This software is intuitive and simple to learn. We keep track of our inventory and sales reports, with accuracy.
Love the scanners and printed product label option.

Nachteile

The only negative is the long wait by phone, when we need to speak to support. Definitely worth the wait! All customer service people are polite. They always help us work through our issue with professionalism and follow-up email.

In Betracht gezogene Alternativen

Square Point of Sale

Warum Lightspeed Retail gewählt wurde

RAMCO was not designed for RETAIL or On-line Store

Gründe für den Wechsel zu Lightspeed Retail

Even thought it wasn't the least expensive, Lightspeed seemed to provide everything we needed to meet our needs. We also had a great sales person, who explained the software to us and helped us along the way. His name was [SENSITIVE CONTENT HIDDEN].

Vorteile

Continued evolution and new features being added. Customer service can be good if you hang up on the new people and keep calling until you get someone that is knowledgeable.

Nachteile

Missing a core element of a POS that they refuse to fix while they continue to add new features. They need to focus on the core. Any retail environment that orders products by the case for any reason will be fed up with this system. The case item when broken down into singles do not communicate with each other for re-ordering. So if you set a level of singles say at 6 you would like the system to trigger an order of 1 case, it will not work. Huge inventory and ordering issues because of this. D- rating with BBB and not even accredited.