Lightspeed Retail – Bewertungsseite 7

Vorteile

Lightspeed allows me to have a POS, time card, Loyalty Reward system, credit processing, and ecom all in one software package.

Nachteile

I would like for customers to be able to share their wishlist with friends on ecom. Lightspeed has stated this is on their list of upgrades to be made soon.

Vorteile

Very easy to set up and customize the way your business need.

Nachteile

Some important features are still missing but the development team is quite efficient and open for customer's feedback.

Vorteile

It is pretty easy to use and it has a reasonably good feature set.

Nachteile

Lacklustre support.
2022 50% price increase

Vorteile

The only pro of lightspeed is that you can talk to actual people and you can request callbacks

Nachteile

- Sales people lie or have no idea what the product can do
- They transfer you around a lot because they don't know what is going on
- They try to blame their software failure on you because they are banking on you not knowing anything about computers
- The program itself is clunky and the e-commerce side is extremely unfriendly to change design of or control appearance. Most layouts aren't very mobile friendly
- Important features have taken years to be developed... and still haven't

Vorteile

Easy to set up, add items to inventory. Very intuitive.

Nachteile

iPad printing issues, but easy to work around

Vorteile

It was a revolutionary tool for us in South Africa when we first started using the system in our restaurant in 2013. It eliminated errors in orders by the waitrons as orders were taken immediately at the table as opposed to the waitron memorising the order and punching it into the system. It also assisted in getting dishes to the patrons much faster as orders went directly to the kitchen with little delay. The stock functionality was also very useful to us.

Nachteile

Based in South Africa and the exchange rate being extremely volatile at the time, the monthly premium was sometimes quite expensive.

Vorteile

My experience with Lightspeed is the server based version, not the cloud based solution. The program had a lot of useful fields and kept service history pretty well.

Nachteile

Lightspeed is extremely expensive and dealing with the contracts is a mess. The program frequently crashed, and the layout of the marine industry version was very confusing.

Vorteile

universal functionality, phones, tablets, computers mac or windows. easy to setup and customize to tailor to my needs. awesome customer service.

Nachteile

no support for rental tracking , rather plain looking interface nothing major.

In Betracht gezogene Alternativen

Square Point of Sale

Zuvor genutzte Software

Square Point of Sale

Gründe für den Wechsel zu Lightspeed Retail

cross platform and lower overall cost as well as versatility in hardware and credit card processing.

Vorteile

It is very easy to use and train employees. I love the fact that Lightspeed is available 24/7 if you have questions. They very receptive and always resolve any issue I have ever had.`
I love I can log in and virtually anywhere to update inventory, etc.

Nachteile

nothing I don't like. I wish there was an appointment setting option that we could use for scheduling services.

Vorteile

Lightspeed has been easy to use from the beginning. (We opened our store June 2017) Adding, modifying or removing merchandise, vendors and pricing is quick and easy. I like that I can see the margin and profit at a glance, as well as more comprehensive data necessary for bookkeeping, etc. I track employee hours and can monitor their clocking in and out. We have been able to make it industry specific to include work orders, and per hour labor charges.

Nachteile

When we opened our store last year, we were allotted only 3 employee logins in addition to one for myself and my husband. When we added just one more employee, we had to pay as much as adding 5 more employees or adding a "new register location".

Vorteile

A product's ability to be organised under one parent product while having several versions, as in combination and matrix products. Incredibly simple to utilise and instruct to new team members. Many features, including simple refunds and returns.

Nachteile

Particularly during peak retail seasons, our customer service has occasionally been slower. When needed, customer service can be a touch sparse. reports not downloading has been a problem in the past.

Vorteile

Easy and quick setup, highly functional. Always adding new features (even requested a few changes and they made them for me personally)

Nachteile

Tech support wait times can be hit or miss, but we're talking max 30 minutes, which is reasonable vs other companies.

Vorteile

Very Easy to use and didn't lose any inventory .

Nachteile

Great , easy to use , everything is great about this system .

Vorteile

Love the eCommerce function, when our business had to go curbside only it was really easy to set up online shopping. My older co workers had an easy time figuring out how to use the system, and I love being able to check inventory and sales even when I'm not in my store.

Nachteile

Limited options for payment processing, having to go with a non integrated payment was frustrating, and we were also limited with payment processing options for our eCommerce site.

Vorteile

It's convenient, they have everything all in one place to streamline the business. And if it doesn't come with it already, they have apps and ideas to integrate.

Nachteile

The only thing that is a little irritating is having to put inventory in twice. It doesn't take a huge amount of time if you are a reseller and can use their upload catalog from vendors they already have information for. But I either make and sell my own and have to put it into inventory - save, print label and get back into inventory to enter the UPC that prints on it. If it's an inventory item from a wholesaler then I have to input it and just enter their UPC on their tag and print and it's fine. But it seems a bit repetitive, but am told they are working on it.

Vorteile

The ease of use, and reporting on this system is great. It gives you very detailed reports and a wide variety of reporting. It is very easy to make a sale and search for items in inventory. I love that you can special order items for customers, it shows up when I am doing a Purchase order so that is great. They also have an E commerce side to it that is also great, but you have to set it up yourself.

Nachteile

I think that whoever created this system was almost too smart for their own good and they probably have never had to actually use in real time. It has caused us to have inventory problems because unlike our previous system (ComCash) this system will not let you show a negative inventory. So say someone prepays for 20 items you don't have, your inventory will still show zero. If you have a purchase order open with said items on the order, then it will take the items off of the purchase order..Also it won't let you sell .1 or .5 of an item..we sell some things by oz and have had to make 2 separate items in the systen for one item, one for the whole amount and another for the .01 amount..if this makes sense. Which has also made it very hard to keep up with inventory. Doing inventory the way that we do it, can not be done anymore. We do inventory by Vendor, usually, and that is not available on this system. They do not offer a customer loyalty tracking system. Our previous system kept track of points per dollar and this system does not do that. That is an extra add on monthly fee, which is absolutely ridiculous if I am already rewarding the customers with dollars off their purchase after so many points. I shouldn't have to spend even more money to keep track of that information. The system crashes - a lot. Lightspeed has had more than 10 crashes in the time we have had it 03/18-08/18 and that is just something that is not OK. If you are a busy store with lots of inventory I would not recommend this.

Vorteile

1) Support, support, support. A product is only as good as the support that's behind it. IMO, we've had issues during the day and at almost 12 midnight where I had to call HelpDesk for support an issue. Not only was a Ticket # created for me, it was followed up with an email, and they made sure that my issue was resolved. This has been worth every bit. A+ in this area.
2) No software to install. So if you want to run this on a PC, laptop, Apple computer, or even Linux ... sure. All you need to do is make sure that you can print (receipts).
3) Ease of use. The online portal is extremely easy to use and navigate.

Nachteile

1) If the internet goes down, you are dead in the water. Obviously, because the product is based online. Sometimes when there is an outage in our area we just have to ask our customers to pay with cash or checks.
2) It is pricier. Although I do realize that this is Cadillac, I'm not paying for an old Tercel anymore.
3) Reports. The reports section can be a little daunting and confusing, but once you understand which report(s) you need then getting to it is no problem.

Vorteile

Nothing, at this point with Lightspeed integrated it's just horrible

Nachteile

Horrible Customer Service and Lightspeed is Horrible

Vorteile

I've been very pleased with Lightspeed's capabilities, accessibility & overall functionality. We've been with Lightspeed going on two years now and remain content with our decision. Their reporting and ease of use are my favorite features.

Nachteile

My main complaint is the price, but after closely reviewing several other options when shopping for a POS system it was clear that you get what you pay for in this realm. Do be prepared to be patient getting customer support once you're a customer - there's always a wait, but once you reach someone, they have spectacularly friendly & knowledgeable representatives.

Nachteile

The ecommerce platform is a total joke and is in need of a massive UX overhaul. On top of being a pain to use, it has very few options for themes and plugins, which is a quick way to end up with a website that looks terrible and out of date. There is little to no documentation on most subjects, and what does exist is vague and not very helpful. The store search functionality is full of holes, you will regularly have trouble finding items via search, on top of being an absolute mess. There are many other problems, but the real big one is horribly slow support turnaround, which at times is not even remotely helpful.

Vorteile

Lightspeed has been a primordial software for our shop. Extremely user friendly - when I first started using, it took me minutes to understand the entire platform. The limit of images for each product is great, you're able to advertise your product in various ways with the amount you're allowed to upload. The design template is amazing, we recently modified our e-commerce and there's a wide variety of templates you may use makes it seamless to your needs. Easy to track inventory and invoice.

Nachteile

Other than the wait time on support, this software has been extremely helpful and definitely a great decision for us.

Vorteile

The functionality of the onsite product was excellent. I uncovered several small deficiencies and Lightspeed support was very attentive to help me develop workarounds. I now use the Lightspeed Cloud retail solution. Support is also excellent for the cloud software. The software is easy to use and intuitive.

Nachteile

The cloud solution is more affordable but lacks in some of the functionality of the Onsite software. Here are some big ticket items that need to be addressed in future upgrades: you cannot customize product labels. This means if you want to put a UPC code in place of the proprietary p-code you cannot. Information exchange is limited for vendors from the onsite version. In Onsite, I was able to use excel files (.csv or .txt) to add new products or update pricing. This was a very effective tool that has been removed from the cloud iteration. Lightspeed assisted with the initial product download but all new items must be entered individually. There are major problems with the Ipad software linking with the recommended Bluetooth barcode scanner. This is a borderline disastrous situation. The scanner that is recommended from Socketmobile costs over $200. However, it regularly loses contact with the iPad. The only solution is to keep the iPad "awake" at all times or to close and reopen the program every time you want to make a sale. Neither Lightspeed or Socketmobile have a satisfactory solution.

Vorteile

It doesn’t have enough Pros . It doesn’t stand out as better than NCR Stiver or Vend. They all can do the same even though I was told differently.

Nachteile

I am in Bermuda and they set me up wrong from the beginning I get most messages etc in Dutch not English. My currency wasn’t available and finally it was sorted after months. Accepting deposits is critical to my business and this solution is too cumbersome. Discounts,If a client buys 2 of the same item and I want to discount one of thembecuae of a flaw it doesn’t work. I have to calculate the discount and divide it by 2 pain is you know what.

Vorteile

The reporting is great and very useful. I also use the inventory counting program and have integrated my online site with Lightspeed to my brick/mortar store. The price is good and the service provided has been very helpful. The training is good and usually available as needed.

Nachteile

Loyalty program needs to be better - should be able to send photos with texts and integrate email program easier

Vorteile

Easy setup with great support from staff. Great reporting capability. Easy to set up users, products, etc. Great support staff who will help with any and all issues at any time. Can handle almost any need that a restaurant has.

Nachteile

Longer learning curve than some other systems but with practice is becomes easy to use.

In Betracht gezogene Alternativen

Clover

Warum Lightspeed Retail gewählt wurde

Square didn't have the flexibility we needed and the cost was too high for the number of order entry ipads we needed.

Zuvor genutzte Software

Square Point of Sale

Vorteile

- Many features customizable and useful to the sporting retail/footwear industry.
- Powerful Analytics (extra cost)
- Constant Updates/Upgrades, responsive community.

Nachteile

- More costly than our previous system.
- some minor quirks (unable to drive inventory into negative so it automatically makes an adjustment when sale completes) (whole numbers only in the number of units field, no decimals).

Vorteile

The software is easy to use, full of options to help you organize your day to day activities like reporting, inventory, forecasts...etc

Nachteile

We didn’t use the full options due to the pandemic, however so far we didn’t have anything bad to say about the software

In Betracht gezogene Alternativen

Square Point of Sale

Gründe für den Wechsel zu Lightspeed Retail

Better Price, better costumer service, more options and functionalities

Vorteile

I have nothing good to report about this POS system. We recently used this POS for a festival and the system, system support and ease of use was so disastrous that every single trader was unhappy with the system. We have done many festivals, used many different POS systems, but this system was clunky, it took 11 push button steps to complete a transaction and the support on site was literally non-existent. As a consequence, the customers had to wait, and we had to spend valuable time looking at the entries of the system rather than interacting with the customers. At the festival we lost opportunities to talk about our product and we lost sales.

Nachteile

The system is clunky, unfriendly to use in a mobile setting and not in touch with customer service.

Vorteile

Very easy to learn initially - even though I was not a Mac user - it integrated very well and is simple to use.
It was user friendly and easy to make changes or upgrades. Lightspeed help has always been right there for me when ever I had a question or problem. Fixing any problems as soon as possible.
All Register functions are super simple.

Nachteile

Some of the Inventory data is not always in a format that is to share with other users. Specifically some of the roll up reports. It would be helpful to have a "training mode" to put the system into in order to register train.

Vorteile

- Excellent customer service, available 24/7 via telephone or online chat
- Excellent variety of reporting options
- Fairly user friendly and intuitive to use

Nachteile

- A few small hitches in getting our inventory migrated
- A few small hitches in getting our hardware components set up
BUT, the customer service team was responsive and patient and helped us resolve both of those issues quickly.

Vorteile

We are a unique business that operates like a retail store but also does contracted work. it was hard to find something that could handle this, albeit it's not perfect but for this combination, it is better than anything we've found

Nachteile

Over the years we have found things we don;t like but things are "fixable" or have a "workaround". this is were Lightspeed's customer service is great, providing you with avenues to further customize their software

Vorteile

I have been using Lightspeed for several years now in my retail business. The support I receive is fast, consistent and extremely helpful! The software is flawless and easy to use but when you do get into a pinch, you are just a chat or phone call away from help. Even my account executive, Jeremy, is always there for me. He checks in, sends me emails for updates and add ons, and makes sure I have the best team for any training I need!

Nachteile

Unfortunately, this system is not the cheapest in the market, but well worth the investment. I cannot imagine using a different POS system.

Vorteile

What I like most about Lightspeed is the integration between the retail POS and the online catalog. It feels seemless. I really love our ability to manage inventory through spreadsheet imports and exports. The website feature gives us a very professional look and functionality to online sales.

Nachteile

I would love to see some text/informational/marketing pages added to the template to give those pages more polish. We can use html and css to configure the page ourselves, but custom code cannot be supported by their tech support.

Vorteile

This software was easy to setup, easy to train staff on, GREAT customer service

Nachteile

I think a feature that could be added would be a text option to existing customers. When new products are added to Lightspeed it would be great to get an email with all the new features.

Vorteile

Ease of use! VEry easy to learn how to use. When need help at all they are right there!

Nachteile

I honestly cant think of any. Yes could cost less but I know you get what you pay for after all. It isnt the most expensive

Vorteile

Training videos for how to use the software which allows the user to self-teach and navigate the program.
24-hour access and assistance.
Ability to work and use system remotely.

Nachteile

In the tag section, when entering an item, it won't allow you to add any decimal points or special characters. Example: If I want to tag a rug that is 2.5 inches, it shows as 2x5 and won't let me show the decimal. This is a super easy fix and not a huge complaint, the tag section overall is very helpful.

Vorteile

LS is easy to set up and maintain. It offers several great features: employee time management, Inventory management that synchronizes with the online webstore. Great detailed reports and amazing customer service

Nachteile

Some days system is slow BUT LS sends accurate updates.

Vorteile

Once you figure it out, it is not bad to use.

Nachteile

Customer Service is HORRIBLE. If you are new to POS in general & need help. You are waiting on hold for hours. You have a rep but they NEVER answer the phone. I have two different reps for help. You email them and you constantly get out of the office replies. I try to the online chat & there are 59 people in front of me. So I am on hold and waiting for chat to see which one answers first. I sign up for training. They ask what I would like help on & they say you only have an hour. We dont have enough time to go over all that. I still do not have all my equipment to set up a register. I cant get a tracking number for the rest of my equipment. I cant get a hold any one in billing. The whole start up process is a disaster.

Vorteile

I love that everything is looped together, there are multiply ways to get to anything and makes the features very accessible

Nachteile

Although the features have alot of ways to get to, it does make training a little harder as everyone has their own way of doing things.

Vorteile

It is very in depth and detailed. There are so many functions and fields for data entry, recording, ​and tracking. It's in the cloud! No backups! Clean and simple, yet so powerful! Technical support is AAA+++! They're the bomb! Can't believe we tried anything else first.

Nachteile

It is a bit involved for setup and some may consider it "expensive." All I'll say is that you get what you pay for. For every con, other POS have two or three. And for every con, Lightspeed has a workaround.

Vorteile

-Easy
-Cloud based
-Work Orders (service) tab
-Inventory management
-Reports

Nachteile

Sometimes inventory numbers are off even when we feel we have been diligent in tracking changes. It may still be user error but support is looking into it for us.

Vorteile

The software is very easy to use, and meets our needs.

Nachteile

We had to manipulate the system for certain areas of our business, but we have a system in place that works for us.

Vorteile

Lightspeed is very user friendly, Training is made very simple. The reports are easy to run from anywhere. The customer service has been great and Lightspeed is always working on making new improvements. I also use Lightspeed ecomm which has been a lifesaver during covid.

Nachteile

The only feature I would really like to see is an auto-ship / auto-order feature on Lightspeed ecomm.

Vorteile

Keeps track of everything needed to successfully run a company big or small

Nachteile

Had to manually input UPC codes when barcode scanner had issues

Vorteile

It makes the day to day operation of a retail bicycle shop manageable. Did not have prior retail experience, did not have a POS system for 1st year of operation and Lightspeed reduced the headaches.

Nachteile

Really have nothing negative to say. Do not have hands on experience with other POS providers. There was a brief time when the system was not able retrieve some historical data. I talked to Lightspeed and the issue got resolved and has not resurfaced

Vorteile

This POS system is really simple to use, and very effective. I like the program interface, it works very well with the iPad we use it with. The best part is the customer service, they are readily available, and very knowledgeable.

Nachteile

Printer connectivity issues. The printer will disconnect and needs to be reconnected manually

Vorteile

Lightspeed is easy to use and easy setup. It a very cost-effective system as I looked at multiple system. They have added on options that help with online order (which I have not activated yet, but I plan to).

Nachteile

I would like to be able to customize live reports. Ex. compare hour by hour from last week to this week. Or be able to compare trends from week to week on sale and customer volume.

In Betracht gezogene Alternativen

Square Point of Sale und Clover

Gründe für den Wechsel zu Lightspeed Retail

I'm able to keep on data, information, and guest loyalty. Other system if you decide to leave. They make you either wait for your information or must pay extra for your own data. In today's world, information is everything.