Lightspeed Retail – Bewertungsseite 8

Vorteile

Very good user interface with lots of custom style features. The abiltiy to streamline the order process for food service is a great feature along with the amount of detail down to the ingredients used. Laying out the restaurant in the software by shift is a great feature.

Nachteile

Has a learning curve and takes time working with the software to understand how to do certain things. Prepaing for the setup and install can take some time.

Vorteile

Cloud based, I can access from anywhere
simple/easy to use
paperless (of course) no need to backup/save copies
operates on a tablet
analytics, etc available
integrations

Nachteile

customer service
long hold times (phone)
too big a company to have an assigned service rep that cares/understands your concerns
no ability to operate temporarily in the event of an internet glitch

Vorteile

We have only been using Lightspeed for a short time. We switched from a very old POS system, and the LS team helped up a lot in transferring our information over. We love that the Retail platform is completely integrated with the eCom platform. That cuts down on half the workload! The interface is super easy to use and easy to train staff on. I also appreciate the online training modules available so that staff can learn at their own pace.

Nachteile

It would be great if there was a 24-hour chat option available on eCom. There is a 24-hour customer service line available, but sometimes there is a long wait before getting connected to a tech. I did appreciate the call-back feature so that I didn't need to wait on hold the whole time.

Vorteile

Having no prior experience in Ecom or POS systems I am very happy with how easy LS is to use. I feel like I am learning at a rapid rate and building knowledge that will help me grow my current and future brick and mortar and online stores. LS makes me feel like my business will continue to grow and that I will continue to gain knowledge on how to run a small business. The support is fantastic, they are patient and very helpful when it comes to explaining how it all works. I am now able to maintan my Ecom without a web designer.

Nachteile

Sometimes the ecom templates feel limited and I don't like that you have to pay monthly to upgrade them. There is no LS app for Android.

Vorteile

They got a large staff to apologize for the constant outages that occur with there software

English speaking customer service
Sleek design
Mobile Friendly
Comprehensive Reporting

Nachteile

I've had the system for a little over a year now and it has had glitches at least 10 times to where it is unusable and you have to go cash only. Point of Sale systems cannot have that many issues in one year. It's unacceptable.

Vorteile

We use the e-com and it's great. It's affordable, very easy and accessible to anybody.
The themes are versatile and we can change lay outs at anytime. Our plan allows us to publish in 3 languages, and it's very easy the set up. Integration with SEO makes our work more efficient as well.
We used the support team several times during the set up, and every time they were very supportive. 10/10

Nachteile

Nothing really. I did have a free trial period with a leading competition company, and Lightspeed is much easier the set up.

Vorteile

So helpful as I'm scaling my bakery business. I like focusing on making nice cupcakes and not on all of the techy stuff.

Nachteile

It was hard for me to get going with the software but the support team was really helpful. Thanks a billion!

Vorteile

The Lightspeed software is very easy to learn. I'm not very tech savvy at all, but after a week or two I felt very comfortable with almost all aspects of the program.

Nachteile

The only negative would be, I live in Newfoundland, we have lots of storms and the power goes out frequently. I do sometimes have to call after outages to sync my ipad with my receipt printer. This probably happens with all POS systems, I've just only ever used lightspeed for my business.

Vorteile

It is easy to modify the menu on the fly from your smart phone. Reports are top notch and easy to understand. User management is easy and efficient.

Nachteile

There are no major cons for this POS as we use it.

Vorteile

Easy to learn, understand, and use daily, additional features allow company specific rewards programs to be linked to your account, access to metrics and company sales/profit statistics

Nachteile

When there are server or system crashes - but they do resolve them fairly quickly

Vorteile

Super simple to use and setup! Very friendly interface.

Nachteile

Doesn't communicate well with Lightspeed eCommerce

Vorteile

IOS software, wanted to switch to iPads and mini iPads and also the idea of the cloud was interesting .

Nachteile

20 years in business with multiple locations and decided to try lightspeed at one of my restaurants because i consider myself an apple guy.
Worst decision i ever made, for the most part i got the worst dealer ever, where they don't know what they are selling, most of the issues i have had to resolve myself by calling the company direct, and that sometimes is a challenge as well. A year and half later and the system is still not doing what my old system used to do, not able to print certain reports, most nights can't close out the credit cards( most times i pray that i will be able to do it ).
if you own a restaurant this is not a system for you!!!!! simple retail I'm sure its fine, but busy restaurant its just to able to handle all the customization needed.
RESTAURANTS PLEASE DO NOT USE LIGHTSPEED, YOU WILL REGRET IT IF YOU DO.

Vorteile

The team made this transition from our old system a breeze. They normally state 10-14 days, but it took 2-3 days for the information to be transferred over and set up. We were also able to be included on the new Loyalty system and we transferred our existing customers to this system as well. The new system was very user friendly, our employees are now able to make sales and quote customers. We also were able to install another app to have real time inventory reduced from our eCommerce site.

Nachteile

I wish that we could have employee scheduling integrated in the system.

Vorteile

Facile à utiliser, vraiment bien pensé pour les magasins de vélo. capricieux sur les logiciels et appareils compatbiles.

Nachteile

Un peu trop optimisé pour les shops de vélos. Dans le cas de prise de rendez-vous, ça nous semble moins évident.

Vorteile

Ease of use for all levels of users. Easy to reconcile the cashouts, data is formatted nicely

Nachteile

Might not be the best software for a larger retailer with a ton of inventory.

Vorteile

The software is easy to use. At the beginning we use quite a lot the technical support and always received a great service. Our employees quickly learned how to use the system and enjoy how efficient it is.
Employee time tracking is also very easy; they punch directly on the ipad. No more waste of time compiling timesheets.

Nachteile

When we started using the software, it was hard to go back to a bill and add an item if one of the other customer sitting at the same table had already paid. The problem have been addressed.

Vorteile

The assistance with the onboarding. Very easy to migrate SKUS, inventory count in to.
The customer support was 100% never long wait times and the reps would walk you through step by step.
The follow up from Lightspeed, they want to know that you are 100% satisfied.
The easy of setting up, Lightspeed has many how tos, webinars and one on one sessions to help you through all of the set up.

Nachteile

Nothing really stands out as a con. We have had the software 7 months and so far it has been very good. I am looking forward to a mobile app if they every develop one.

Vorteile

Programming was straightforward and intuitive.

Nachteile

The sales department will say anything to make a sale, with shameless disregard for the truth.

Vorteile

Lightspeed is easy for all employees to use. The process to open and close register, the numerous reports that offer great business in site and off site access are all great reasons why I recommend this cloud base retail software.

Nachteile

The refund screen is unusual. It is very different that I have had in the passed retail software that I have used. And I have use a lot over my 25 years in retail sales.

Vorteile

The software is reasonably priced and very user friendly.

Nachteile

Being an independent retail wine shop, we have a very limited budget. We would like to obtain the analytics component in additional to our current plan, however it is not in our means.

Vorteile

Lightspeed organizes all of my daily business needs in one cloud-based website with customization formats to make it work perfectly for my bike shop's needs. From daily work orders to placing orders, making reports, and tracking numbers this program rocks!

Nachteile

I wish Lightspeed had the capacity to manage my bike rental fleet. I also wish there was a timer on work orders so mechanics could keep track of their work duration.

Vorteile

easy and I can fix mistakes with little effort

Nachteile

could use some extra features like a running tally of items rang through

Vorteile

Easy to work with on a daily basis, great reporting features

Nachteile

Needed to customize data collection on iPad, now fixed in cloud version

Vorteile

We can now track our order requests, simplifying our purchase order process; we can review our best sellers, and create necessary reports fairly quickly with the ability to filter the fields we need. The support team is awesome and are very willing to work with us to fix any issues that often are user created.

Nachteile

We've experienced some bugs in the software, but updates keep coming through which correct most of them. The user manual can be cumbersome at times but with persistence we usually can find the answers we need. I wish there were a way to automatically put in zip codes when an address is put into a customer card; also wish there was a prompt for a duplicate address.

Vorteile

Excellent interface with my vendors, easy purchase order templates. Lightspeed also has a really solid platform for repairs/bicycle work orders. It allows me to write accurate quotes and manage all aspects of my business from one place.

Nachteile

The inventory search function in the can be cumbersome. You need to take caution when categorizing inventory to be referenced and found more easily. The more tags you use the better.

Vorteile

Good and interactive UI. Good self ordering system.

Nachteile

Unable to have mutiple menus for selection on self order ipad
They added third party merchant payment fee, even when you are not integrated to Moneris or any of their payment systems

Vorteile

Fast, efficient and reliable software for restaurants. Cost effective and bug free for the last 4 years

Nachteile

Occasionally updates can take a few minutes to load but nothing serious

Vorteile

It is easy to use once you play around with the features a bit. I like that I am able to pull up inventory from not only my store but from stores all over the country. It helps us get the products customers want to them. I also like that we are able to check in inventory on the same system, not syncing with another program. It also serves as a customer database.

Nachteile

One thing that I do not like about this system is that if I am logged in to both computers at once, sometimes it will cause issues during the payment process and will show as a payment made on both registers which can have an affect on the closing/opening till numbers, but it automatically logs users out and requires their pin to be reentered so this does not happen often only sometimes when we are busy and using both to check people out.

Vorteile

It works perfectly for retail. Smooth. Online option/cloud based.

Nachteile

It would be nice if there were graphs for daily, weekly, and monthly sales available on the reports area.

Vorteile

We love the user friendly software and the AMAZING 24/7 tech support.

Nachteile

Very little....I don't think there is a thing that we find wrong with the system.

Vorteile

Great all-in-one system for sales, employee and customer management, gift cards, inventory, purchase orders, and more! Exporting to Quickbooks is a breeze.

Nachteile

They have great basic reports, but you have to pay more for more detail analytics reports.

In Betracht gezogene Alternativen

Vorteile

We love that it is fast to use when you have a customer in front of you.
It is fast and simple to load now stock and create new stock
I has fantastic reports that you can do daily, weekly and monthly.
Most of all I love that it can be access remotely, our bookkeeper works of site and she is about to view the system live, it is brilliant.

Nachteile

We upgrade from the old lightspeed system so we only have positive feedback.

Vorteile

-Value for the money it costs
-Not a steep learning curve
-Visually appealing

Nachteile

-I could not use it at home to practice, but it was still really easy to learn at work

Vorteile

non-technical users can learn to perform rather complex process with the system.
Inventory management is a big plus

Nachteile

on the pricey side. The basic monthly cost is acceptable, but once you add customer royalty , analytics, etc... the price came up quite a bit.

Vorteile

I love this product. We could not run our business without it. One of the best features is when I get an order in from a distributer and it puts it right into my inventory. I just have to make sure we actually got that product and its ready to go.

Nachteile

One major thing I wish this software was better at was an online presence. I run my online store through another company and it links with my inventory to show my customers if something is in stock. Just something to be aware of.

Vorteile

Lightspeed is very user friendly. We use it daily at our Gift Shop with no problems. Any time we ever have questions our account manager, representative, is always there to help and answer all our questions. What I love MOST is that it makes reporting and taxes so much easier.

Nachteile

We don't have any complaints with Lightspeed.

Vorteile

We have been using Lightspeed eCom for just over a month now. Aside from an initial issue with the configuration of our account, we have been extremely pleased with both the robustness of the platform and the customer service.

We migrated from BigCommerce where the customer support was non-existent, the technology consistently full of bugs and where they focus more of their time on their marketing puffery, than actually providing a product that delivers for customers.

Some of the pro's with Lightspeed include:

- Feature rich platform that does not require handfuls of apps to get basic functionality (like Shopify does).
- Blisteringly fast page load times that puts our site in the top 30% of sites for load times.
- Extensive selection of quality themes with functionality like customer accounts, and support tickets, quotes and marketing.
- Highly customizable with a back office that is well organized to locate and work with areas you need.
- Customer service, customer service, customer service! With Shopify the wait times are extended unless you are a Shopify Plus customer. With BigCommerce, you're lucky if they can resolve an issue on the first contact and oftentimes you will wait weeks for a reply, but with Lightspeed, every single interaction I have had with their support team for technical concerns has been resolved on the first call and some of these issues have been complex.

Nachteile

Make sure that you wait to speak with a sales rep before building out your ecom store. If you plan to use POS too, they will need to provision you with a new account.

Vorteile

-Easy & quick set-up with the help of Lightspeed tech support! I love that they can screen share with me and set up all my receipt and barcode printers for me to save me the headache of figuring it out myself.
-Inventory management is perfect for the needs of my small retail boutique. I use the matrix function to easily keep track of size and color options.
-All of the basic reports included allow me to view my sales and inventory from many different angles.

Nachteile

-The only small thing I can think of that would save me time is if there were a space while creating a matrix to fill in a manufacture's SKU, rather than only being able to add it to individual items once they are created.

Vorteile

Ease of use. Excellent multi-store functionality. Great inventory and sales reports.

Nachteile

We have occasional issues with our scanner and card processor. Not sure if this is actually a Lightspeed problem, but the inconvenience has been minimal.

Vorteile

I appreciate the ease of set-up and making the many necessary changes. . e.g. tax rates, shop names, the various aspects of inventory, etc.
The options for the many different reports meet all of our needs and more.

Nachteile

Due to the very unique situation we have with so many shops changing weekly, the only thing I really wish was easier is to have the ability to add inventory to all shops simultaneously.

Vorteile

Easy to use and set-up. Customer support is great. You are always talking to a real person and they always answer your questions or solve your problems.

Nachteile

There have been a few bugs every now and again. I would have liked some more one on one time when setting up our system.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Lightspeed Retail

Vorteile

I really like that it is connected to the retail inventory. It makes it easy to manage products.

Nachteile

I found E-commerce complicated before I got some help with customer service.

Vorteile

Amazing ease of use is the best feature of this product interface. if some one is involved in the process of setting this thing up then you might rock the floor on a busy night also.

Nachteile

The whole concept is till waiting for full updated integration of payments like apple pay via mobile phone or watch.

Vorteile

Easy to use, Intuitive
Reliable
Fast
Integration with other software apps, such as accounting.

Nachteile

Add-ons are a bit costly. Wish the software came with at least accounting built in for a year.

Vorteile

The ability to access my pos system from anywhere is awesome but this product really shines in the category set up and reporting features that really allows you to track sales for an individual item, or any group of items you wish. Also, the catalog importing for new Items is a major time saver.

Nachteile

some of the default pricing is a little annoying but easy enough to fix. I have had trouble with importing and exporting POs but usually, that can be fixed if you use Firefox as the web browser. I am personally just a crome fan my self.

Vorteile

I love how easy and practical it is.
Handles everything a small to med size business needs.

Nachteile

That the analytics is an extra purchase and not part of the main software.

Vorteile

Lightspeed pos system is the 1-2 punch that a business needs to organize and stay ahead of the game. From reports so detailed to absolutely fantastic customer support you will truly see the value you the system once to dive in. Business moves so fast in this day and age so I live by the motto “evolve or dissolve”. With lightspeed I’m confident with my inventory, reporting and 24 hour support! *special note, if you are blessed by having CSRs handle your lightspeed acct you will be extremely happy with the level of patience and commitment they have for making lightspeed the one and only choice!

Nachteile

Only con I have with lightspeed is that I did not discover it sooner!

Vorteile

Easy to use and great customer service. Cannot ask for a better product

Nachteile

The one thing I wish this product would do is be able to run the custom fields we have in a report.

In Betracht gezogene Alternativen

Vorteile

Ease of use, very easy to set up on the back end, great add on's (Loyalty program), ecom is very easy to set up. Able to pull up sales or reports from my phone anytime. Great inventory management very easy to check in merchandise and take inventory.

Nachteile

The breakdown on the sales receipt so it is easier for the customer to read.