YouCanBook.me

Vorteile

Selbst in der kostenlosen Variante hat man schon alles was man braucht, aber im Bezahltarif ist wirklich alles drin! Vor allem das man unterschiedliche Kalender für unterschiedliche Kunden oder Projekte nutzen kann ist super. Und bei den einzelnen Kalendern kann man dann noch eigene Terminarten erstellen. Es funktioniert einfach alles perfekt.

Nachteile

Die aktuelle Preiserhöhung. Manche Funktionen muss man etwas suchen...

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Vorteile

Übersichtliche Benutzeroberfläche, sehr einfache Einbindung auf der eigenen Webseite, viele Terminbuchungsoptionen und individuell anpassbare automatische E-Mails.

Nachteile

YouCanBook.me bietet mir alle Optionen, die ich mir von einem Terminbuchungssystem wünsche.

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Vorteile

When we looked at scheduling software, it had to be fool proof for the user and easy to set up for me, the administrator. The other great feature is to use different forms for different schedule types on the same calendar. For scheduling resources that has different scheduling requirements, it makes it easier to manage with different rules.

Nachteile

There is no administrator role that can override defined restrictions. If I am on the phone with a client trying to reschedule a meeting, I should be able to override the rules and make the appointment. For example, one of our scheduling rules has a 4 hour minimum scheduling requirement. IF I want to allow someone to come in within two hours, I should be able to make that schedule without editing the scheduling rules, which is what I have to do now.

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Vorteile

YouCanBook.me is a reliable scheduling tool that works well most of the time. One feature I particularly appreciated was the ability to translate notification emails. For businesses or individuals needing multilingual communication, this is a great feature that adds a professional touch.

Overall, it’s a flexible platform with plenty of options to customize your scheduling experience, making it a good choice for users with diverse needs.

Nachteile

While being functional, it has some drawbacks. Over time, it became more expensive or restricted unless you upgraded, which can be frustrating if you only need basic features. The platform also feels overcomplicated in some areas, with a lot of fancy extras I didn’t use, while I was looking for something simpler and cheaper.

Additionally, translating notification emails, while a useful feature, was extremely time-consuming and not as intuitive as it should be. The workflow overall could benefit from better streamlining to make basic tasks easier and quicker.

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Vorteile

Zoom Integration is easy. But if time zones change then it doesn't keep track with Zoom.

Nachteile

Support. I started working with a chat bot and received very basic answers. When I was turned over to a specialist it took two hours before a response. The response was not helpful. People need to help people.

Vorteile

YouCanBookMe has been an incredibly helpful tool for managing my schedule efficiently. The initial setup was simple and quick, with clear instructions guiding me through the basics in just a few minutes. Syncing my calendar was seamless, allowing me to automatically reflect my availability and avoid double bookings without needing to update multiple places.

Nachteile

YouCanBookMe could benefit from enhanced features to support collaborative scheduling across multiple team members.

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Vorteile

Able to do group bookings, they are usually responsive with any questions.

Nachteile

No way to prevent someone from duplicate bookings.

Vorteile

Easy to set up multiple calendars for your clients to easily book their appointments while also providing critical information during the booking process I need for the meeting. Integration with my calendar makes sure I do not miss a call.

Nachteile

It would be nice to have the option for an electronic signature during the booking process. You will be able to find other lower cost options. The cost for text messages is rather steep.

Vorteile

Saves us lots of time by allowing people to book meetings with me and my team at a time that suits them.

Nachteile

Biggest downside is the charging by calendar. I wish I could allow my personal and other calendars (I have several companies) affect my availability with out having to triple my costs.

It would be nice to have a 'not available but can shift things' or 'available but only book if there is no other option' type mode. Obs with a better name!

Vorteile

Easy scheduling, multiple appointment times and descriptors, ability to add pause between appointments, automated email and text reminders, integration of apps. Simple to rebook or reschedule appointments. Ability to have multiple links for one user with different client bases.

Nachteile

Zoom is on or off. No ability to choose per appointment.

Vorteile

Adequate amount of automatic/customized notification of appointments and cancellation/reschedule functions.

Nachteile

Would like to have more customization for notifications/reminders based upon appointment type. Currently none and have to create separate booking pages for unique notifications.

Vorteile

I enjoyed being able to customize my booking pages

Nachteile

I wish the trial period was longer than 14 days

Vorteile

How easy is to configure and start right away, the variety of options that offers to configure the booking page and also that are fully customizable, also the permissions of who can modify the booking page comes handy so you don't have to rely just on one person managing the pages.

Nachteile

It could be improve the way when an account is deleted that the rescheduling of the appointment should be handled through the interface of YouCanMook.Me and not the calendar itself

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Vorteile

Great tool that saves me tremendous time in scheduling, rescheduling and reminding clients of appointments and upcoming agendas

Nachteile

That when I'm booking an appointment on someone else's Calendly calendar, I cannot overlay my YCBM calendar on top of that to choose a mutually free time.

Vorteile

What I love most about YouCanBook.me is that it is completely online/web-based so there is no complicated setup or deployment process. You simply pick your subscription plan, create a profile(s) and you're ready to begin scheduling out of the gate.

Nachteile

It can be a little lite on features compared to some other platforms I've used but if all you're looking for is a simple, effective, appointment/scheduling platform at a reasonable cast, look no further than YouCanBook.me.

Vorteile

Website is quick, and easy to use. Haven't had any issues with any of the features so far. Delivers what it promises and does it well. Quick learning.

Nachteile

I wish that there was a way to simply book times via text

Vorteile

Don't even read this review- just test this out, it's AMAZING! I cannot speak highly enough about this product. I am part of the team which selected this as our booking tool to use, and we have utilized both the free and paid products. I need to say this up front: this company has hands down the BEST customer service team. I have never in my life experienced such great customer service from a booking site. The speed of replies in amazing- service is awesome. Our team utilizes this for students to book appointments with their academic advisors for academic plans, form signing, general inquiries, etc,.

The ability to customise your booking features in insane to me. You can select available times, dates, booking length of time, and customize what your customer base sees when they search through your available dates calendar area for times, and once they book there are a variety of options to choose from. We have data that we do need for tracking as far as student ID numbers, appointment type, etc, and YouCanBook me lets us track that with ease, when previously we would have to go through digital calendars and HAND COUNT and track this data. This has saved us so much time and is such a wonderful and easy tool for our students to use too. One of the best features we have gotten feedback on is the appointment reminder via e-mail or text message. For students who use technology daily this is something they appreciate as it's a quick notification for them during their busy days.

Nachteile

Nothing, the paid and free versions each have so many cool things to use! You can also request to test out feature of the paid version. Like I stated before, their customer service team is just so fantastic so anything you might run into they can assist with. Truly, this is a wonderful program that I will be using for years to come, it's just so easy to use and so great for bookings.

Vorteile

You Can Book Me allows scheduling across multiple email platforms and instant syncing. The setup is simple and easy to use.

Nachteile

There is not a great solution for iCloud accounts. Email accounts with 2FA will require additional setup steps.

Vorteile

This was easy to customize and extremely quick to implement and go live with. While it's not been used as heavily as we expected, having bookable appointments has been an extremely benecifical addition to our service offerings, particularly with all of the remote services we've added.

Nachteile

It took a bit of digging through the (expansive and well written) help documents for some of the customization we wanted (specifically booking to a single service account, but having multiple team members able to take the appointment without rescheduling/reassigning). I thought this would be simpler, but honestly it wasn't even that bad - just some trial and error between the Zoom integration and YCBM settings.

Vorteile

As an administrator of the software, I can vouch that this software is extremely easy to use and it is very easy to set up, and later edit, the necessary features. There are lots of helpful videos and instructions on how to do it, too, and they are very focused, detailed, and easy to understand. However, we wanted a software that is convenient for our customers, too, especially in cases where they are not very comfortable with technology. It has proved to be very accessible and bookings can be made very easily. Visually, the booking page is is both well-designed and clear.
An important thing to add - customer support is excellent!

Nachteile

The feature I miss the most is being able to set up meetings of different durations during the day, in one calendar. I know it is possible if the calendar is divided into sections, but I'd like to see an easy way - being able to have different meetings in one page. However, this is a minor issue.

Vorteile

Before YCBM we were booking appts manually over email of the phone. This software has freed up so much time and allowed clients to easily book appointments for the time that works best of them. I like being able to specify different notification recipients based on booking link, and the ability to have more than 1 booking link per calendar with different menu choices, delays, etc.

Nachteile

Most of the features work well and are useful. I would like the ability to add padding to only one end of a booking, not both sides, as when all meetings have it on both ends you end up with double padding for all meetings and too much free time that is not bookable. I would also like the ability to customize notifications based on the meeting topic.

Vorteile

What is not to love about youcanbookme! In fact, I have recommended this software to fellow colleagues who are now using it. I was able to create appointment slots that carry over several months. I use the link provided in my email signatures and it allows everyone from upper management to my volunteers to be able to book an appointment or meeting with me. This software saves time and allows for better accountability!

Nachteile

This software has no cons. I have hear people complain, but that has to do with the levels. The more calendars you need to link, the more you pay.

In my case, with 1 calendar it is perfect!

Vorteile

As Curriculum Coordinator and co-administrator for class observations, this site is easy to use for both administrators and teachers. It is quick to set up, syncs with Google Calendar and sends out reminders to all involved. If you are wanting a site that is easy to use for your teachers, or any company that needs a place to have appointments, this is the one. Make sure your Google Calendar is up today, and all your current appointments will be shown as 'busy' so that you cannot double book.

Nachteile

We have used this 2 or 3 times over the last 6 months and I haven't yet found anything that we do not like about this software.

Vorteile

Easy to use, has most of the features needed, and provides excellent and rapid customer support. I love it and would like it to continue improving. The price is perfect. It is also perfect for small businesses or sole traders.

Nachteile

I think a mobile app is a must by now and also that it should be optimized to be seen on a mobile screen because it does not look very well yet, you know, the font, for example, needs to be reduced otherwise one paragraph ends up spread in a never-ending scrolling.

Vorteile

Ability to easily customize for our different student populations, needs of academic advisors and other staff. It has increased our efficiency and productivity, and other offices on campus now also utilize YCBM. Great platform that we can also afford!

Nachteile

Recently removed compatability with HTML / CSS and moved to Markdown for customizing bookings. We're still able to accomplish what we need, but miss how HTML allowed us to fully customize everything! However, I imagine it's likely more user-friendly for others who did not know HTML/CSS.

Vorteile

My customers love the interface. Also, once the product was configured properly, it has been very stable and accurate. I like the ample amount of options for customization.

Nachteile

There are so many options that it can be difficult to understand how to set it up correctly - especially since working within the admin interface happens so infrequently. Also, I find it very difficult to share combined calendars for multiple people. It would be great to have a semi-automated way to combine the calendars of multiple people when everyone is required for a meeting. In general, more options for combining multiple calendars would be the most helpful improvements.

Vorteile

The ease in setting up this system to be unique just to your needs. You can input the questions asked and various categories. You can block time out of your schedule for any reason (and the reasons may show up on YOUR smart phone calendar - but just appear as "not available" to those using the software to schedule an appointment with you. The software synchs with your smart phone and calendar system. It automatically updates within seconds (typically) when a client makes an appointment request or you either approve a request or block out time (for doctor appointments, etc.). Great system - I love it! Very easy to use!

Vorteile

It works well with my Google calendar and Gmail.

Nachteile

I cannot seem to understand how to use the tools to do more marketing automation. I would like to send more schedule reminders. One email and one SMS.

Vorteile

Clients, etc. can schedule appointments through a link at their convenience

Nachteile

Does not integrate as well as desired with Google calendar

Vorteile

Easy to setup.
Integrates with Google Calendar and Zoom.
Real time updates.

Nachteile

For years I've been requesting the option to show a calendar-view and hide all booked slots. Instead of that, we get a list of open slots. This isn't a con per se. It isn't exactly what I wanted either but close enough.

Vorteile

Ability to communicate with clients throughout the booking process, along with reminders.

Nachteile

I would like if there was an update all to all the calendars if you would like to do so, so you don't have to update each individual calendar with certain changes.

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Vorteile

The ease in scheduling. It helps me to work with clients while giving other clients to book without me having to do it.

Nachteile

NA. There isn’t anything really that I don’t like about You Can Book Me.

Vorteile

I like that YCBM is easy to use for me and my clients.

Nachteile

No real issues at all at this point. I find it integrates into my business nicely.

Vorteile

Customization of the scheduling pages and being able to host on our own website.

Nachteile

Setup was a bit tricky and I was unable to do myself. However, because of the customization, I understand the technical need. Ended up paying for help to setup, but it was a worthwhile expense for the end result. It is something to consider before using.

Vorteile

Easy use of a link to connect to my calendar. No phone tag or email threads to figure out a convenient time/date to meet. I can set up four different types of appointments for different durations to meet the needs of the various work I do.

Nachteile

Clients that don't use the same calendar that I do (google) often have difficulty finding the invitation.

Vorteile

Lots of customization options, with white label options to customize the workflows for our client bookings.

Nachteile

Recently the support is always busy, and they always take days to WEEKS to reply our emails. Just today our integration broke, it's a bug on their side due to a parameter they changed, and there is no urgent help line support, no way to get back to them and support via email is just too slow.

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Vorteile

It's very easy to set up, and it's very easy to manage.

Nachteile

I'd like to see embedded Zoom links. I've never been able to get the Zoom integration to work correctly.

Vorteile

I love that I can taylor it to what I need for my business.

Nachteile

I would love to see an app created, integration with all CRM’s.

Vorteile

Sa me permets de planifier ou de prendre rendez vous

Nachteile

J'apprécie pas le faites que parfois sa décorne

Vorteile

Ease of use; TONS of features and options to include or add; customizable landing page, profile, reminders, and notifcations. Syncs with multiple types of calendars. Fairly intuitive to learn. Add-on features (at a cost) are valuable and practical (text msg reminders/notifications, follow-ups, etc)

Nachteile

Using it as a member of an organization is a little weird sometimes. Not having full control over everything, and having to navigate within the larger system (I can personalize my own calendar and page, etc, but making larger changes can be tricky)

Vorteile

There is an easy way for students to book on their own. It takes away the most time-consuming part of my job (going back and forth discussing availability) and increases the chances that I'll actually end up meeting with them.

Nachteile

I really hate that the calendar can't simply sync with my Google calendar. That I need to create blocks of time, name them, then mark myself as "free." I also don't like that folks can't choose between 30 minute meetings and 60 minute meetings. I have to make them all uniform and then I feel like there are snatches of time that could have been booked, but there's no mechanism for it. I also find it hard to go to my page and log in. If I click on my own link, why is there not a link on that page to log in? Why is it so difficult to find my dashboard and manage my account? I'd also love the ability to indicate my working location: remote or in the office.

Vorteile

Estoy encantada con lo sencillo que es configurar mi horario de citas y permitir que mis clientes reserven fácilmente.

Nachteile

Las limitaciones en la versión gratuita.

Vorteile

Ease of use for those booking online notwithstanding the limitations

Nachteile

No option to have clients book multiple appointments and pay for them in one check out

Vorteile

I like the calendar syncs up to my phone

Nachteile

There is no number to call to contact them.

Vorteile

The simplicity and elegance of administering it is my favorite part about the software. Setting up a form was a breeze, and managing the calendar and appointment system was very self-explanatory. No articles needed. Linking it to my other calendars was comparable to competing products. It also seems to offer a good user experience for my clients, from what they have told me.

Regarding the company, customer support is very responsive, helpful, and they appear to be improving the software over time. I also appreciate that they have a robust free trial as it gave me a good understanding of what the product offered and to make sure I enjoyed the company's approach to improvement and support.

Nachteile

Features wise, I feel like the booking process and customization of it could be a little more flexible. It was easy to set up, sure, but we are in an interesting time where customers and leads might be coming from all sorts of different places with lots of different contact preferences and I'd love to see it reflect that more.

Also, it may sound minor, but the fields are given abbreviations in {BRACKETS} and such, whereas a product like Typeform just obscures that more "back end" style stuff. I didn't feel like this choice was particularly helpful in this case.

Lastly, once everything is running it's great, but when I initially set up my calendars there were a few things that would show up wrong or get de-synchronized (edits on my dashboard don't show properly on the calendar). Support was very quick to help fix this and get it working again, but I thought I'd mention it as the possible caveat to the rest of the onboarding process being so easy.

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Vorteile

I like how much time this app saved me in man hours. It helped us to manage our crews by preventing overbookings and this leveled us off so we were not in a hurry up and wait mode all the time. It also allows out regular accounts to set up their own appointments without having to call in.

Nachteile

Zoom doesn't integrate as well as you would like. If you need to talk to a group of people in different locations you really have to just sign into Zoom. That gets a little confusing. The cost can be high if you are not careful. Every calendar that is added is another fee.

Vorteile

Appointment scheduling has never been easier. I can sync multiple calendars (Outlook, Google, and Apple) at once, as well as have the flexibility to create multiple booking pages to fit my course and project scheduling needs. Having the flexibility to do so has been critical, especially when we went fully online last year. The other feature that I enjoy is the customization features. From sending email reminders and personalized follow up messages, scheduling has never been easier. This software adapts to your needs.

Nachteile

At the beginning I used a free version of the software. When I switched to the paid version, it was hard to sync my "free" scheduling page with the paid version because I couldn't locate my password or the email I used to create my original booking page. It took a little work to figure out how to receive support but I was able to get the help I needed through one of the forums. I posted my inquiry and someone from YouCanBook.me reached out to me within 24 hours to support me directly.

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Vorteile

It was so easy to integrate with my existing google business calendar. I also like that I can integrate my Zoom account, so I don't have to worry about setting up meetings. I also like the way it sends out reminders to confirm the appointments so I don't have to.

Nachteile

I wish the zoom integration was deeper - the zoom link shows up in the "location" section of the calendar reminder, which is fine. I just would like to see it on my zoom list of upcoming meetings so that I can open the meeting from zoom rather than from the calendar - this way, if I needed to add additional attendees, the meeting wouldn't be limited to 40 minutes.

It's a bit confusing for setting up different types of meetings. When I set up completely different categories, it doesn't give me as many options as in the main/initial section.

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Vorteile

- The ability to link multiple calendars and appointment types to a single URL;
- The ability to customise each booking page with pictures and text in line with the look and feel of our brand;
- The customer support has been truly excellent when we've needed it;
- Extensive customisation around the end-to-end customer journey - including the post-booking page text, calendar invite, follow up emails and reminders;
- Password protection of the booking URL for enhanced security during closed off events or appointments;
- Third party integrations into Zoom which reduces the need to manually send out meeting links.

Nachteile

- There are not too many cons that I would want to draw out. Further 3rd party integrations would be useful including MS Teams and Adobe Connect;
- It would also be helpful to be able to customise meeting duration for each bookable staff on a single booking page. But again that is a niche use case.

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Vorteile

Easy to set-up with availability dates/times, required info etc.

Links directly to my calendar so when a client books, reschedules or cancels a driving lesson the calendar updates very quickly. I also get a pretty much instant alert that my calendar has been updated.

Very affordable.

Nachteile

1) That the timezone is limited to "Pacific- Auckland" - Some clients read this as the place of business. Would much prefer either just "New Zealand" or ideally (but understand how this could be difficult) "Manawatu" being the region, or "Palmerston North", being the city. Alternatively, just the ability to hide the timezone altogether would work.

2) Unless it is "hidden" and I haven't yet found or understood it... the fact that my clients have to make individual bookings and fill in all the required details each time. Would be good for them to be able to enter a simple reference code* that they can enter on subsequent bookings populating all fields containing contact details, name, phone, email but editable for at least, in my case start venue. May be each field could have the option, originally set by the administrator, to allow the field to be initially populated with previous details but still editable by the client.

*(Reference number to allow pre-population of previous details - Ideally something that could be customised - may be upto 3 /4 letters that remain the same and a 4-5 digit number that increments for each booking, EG REDS0001, REDS0002 etc.)