Endear

Vorteile

I liked the ease of use and the statistical analysis

Nachteile

Make it easier to message 500 people at once.

Vorteile

Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature.

Nachteile

Reporting is still tricky to figure out.

Vorteile

Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement.

Nachteile

While the platform is feature-rich, adding more customization options for reports would be a great enhancement.

Vorteile

The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach

Nachteile

The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible

Vorteile

I rally enjoy how user friendly the site is to navigate. The templates are easy to find and include in messaging, and moving from one client to the next feels seemless!

Nachteile

I think the metrics on reports and dashboard could be refined a little more/ the verbage for filters could be changed to be more clear.

Vorteile

Endear is a multi-faceted channel that can allow each associate of the brand communicate and engage with customers on different levels. As a brand marketing team, we're able to blast ecomm customers in a more personalized manner on a more personalized, and targeted scale, than using our general ESP platform. On the other hand, store associates are able to communicate with top clients in a 1:1 manner to offer the most catered concierge shopping experience that our customer wouldn't normally get from brands that function within our same space. Endear really helps our store associates and retail experience be that much more elevated and makes our customers feel even that much more connected to our retail associates.

Nachteile

The only 2 things that aren't my favorite about Endear is that the reporting and analytics features are a little disjointed and there is no ability to make uploaded assets shoppable or to select what images are pulled into the platform from Shopify. Also something to note if you are new to Endear, be sure to set up the attribution window in your settings to what the rest of your revenue channels are set to or else if you want to change them later, the performance numbers of campaigns will experience a huge discrepancy from YoY performance.

Vorteile

The best part about Endear is how useful so many departments can use the program. We mostly use for our retail staff but the stories function has made its way through many different teams due to the beautiful presentation of products.

Nachteile

The lack of organization available inside the segmenting tab. This isn't a huge issue but it would be great if there were folders or another way we could organize different client segments.

Vorteile

Ease of use & intuitive. I use it on a daily basis!

Nachteile

I can't find anything to dislike about Endear.

Vorteile

These features I like the most are the data driven insights.

Nachteile

I wish the email templates were more flexible.

Vorteile

Endear is easy to use and very quick and simple!

Nachteile

The premade filters or the sections they make for you can be a little complicated to use.

Vorteile

Ease of client import and ability to manage the database. Very easy to train team mates and reach out to your clients. Great filters to get to the granularity of things and easy-to-use reporting tools.

Nachteile

Need quicker intergration with third party

Vorteile

- The creativity of it, the way we can create campaigns, lookbooks, stories, etc
- Newstore customers data based are connected to endear
- East to use

Nachteile

- The way the audiences are organized could use a bit more work
- The fact that Endear notes and new store notes aren't connected
- When you start a draft it usually doesn't re appear when you leave the page

Vorteile

There is so much information at my fingertips with Endear, I just have to understand how to use it to my advantage.

Nachteile

Totally new system for me, so it will take time. There is a lag between our operating systems and Endear, which is in the process of being fixed.

Vorteile

Very easy to set-up and get the team using the tool straight away. Syncs perfectly with Shopify.

Nachteile

Needed some custom work done to be able to use the tool in exactly the way we wanted.

Vorteile

The reporting and data are very useful for the company.

Nachteile

There's still a lot of kinks, sometimes features don't work and I have to contact support.

Vorteile

It is so user friendly and easy to learn - especially if you use Shopify!

Nachteile

Selecting products for stories in outreach.

Vorteile

I can communicate with clients fairly easily.

Nachteile

It has a problem with new sentences: First letter of first word isn’t large cap. I have to manually do that.

Vorteile

How easy it is to use compared to previous clientle systems I have used for retail in the past.

Nachteile

How slow it can be when searching a customer in our overall customer base

Vorteile

I have used Endear to thank my clients for shopping with me and allowing me to serve them. I also love sending personal messages about events in our store. This App is great for building customer relations.

Nachteile

Nothing at this point. All has been good!

Vorteile

They've been great partners helping me work towards goals within my business. It's easy to use, I was able to get a team of 8 up and running within a week! Also, the team is super communicative and always gets back to myself, and the rest of the team, very quickly, which is greatly appreciated.

Nachteile

Data and reporting are a challenge right now, but continue to improve over time. I wish as an admin I had more visibility into my team's day-to-day, for coaching purposes.

Vorteile

I think the ability to create a personalized look books is useful. The ability to email of text is convenient. The functions have evolved over the time we have been using it so that has helped.

Nachteile

I find that it has been difficult to use in the beginning, it is getting better. It is slow or difficult to propagate contact info in to the data bank. I am unsure how my clients receive the emails. i have a low turnover of them opening it. I bet better results when I just email from my company email.

Vorteile

The ability to create and tailor lookbooks is wonderful. Before we would only be able to send in-store photos or screen shots from our wesbite. The lookbooks are such a better, complete presentation and much more professional. Also being able to track outreach success, the conversion period, and last contacted. The filtering process makes seeing who you should contact much easier.

Nachteile

For our company we have been using our personal emails to communicate before. While this tool is great, it was somewhat confusing to clients to be communicating through various channels and different email addresses or phone numbers. I also had a few instances where a client would give my endear email to their friends and I would not always receive the incoming messages.

Vorteile

We have used Endear since we launched our company, and the ease of using Endear has made it a vital tool to manage and communicate with our clients without anything falling through the cracks.

Nachteile

That client lists cannot be protected from downloads.

Vorteile

First, I can now organize and track my outreach to shoppers. I used to individually email people and keep a spreadsheet so I knew who I've emailed.

Second, I have started letting my in-store employees view customer profiles and reach out to them. It's great because it makes my life easier and I've noticed customers respond really well when the message comes from an associate. Also, my associates have started to really engage with our brand more than this just being a job.

Nachteile

The billing process is a little confusing. They charge for "active users" which is still a fairly foreign term for me.

Vorteile

The ability to send personalized lookbooks to clients after they visit our showroom, as well as keep track of purchase history and create customer lists to invite to events, sales, etc. takes our customer relationship management to the next level. Many of the functions that Endear provides us with we are unable to do without the platform.

Nachteile

There are some functions that would make it even better: filtering order history by size, not having to refresh the app every time I log in (I have been in the middle of emails before and have had to start over once the app refreshes), and cost has been higher than we anticipated.

Vorteile

I really love that it makes emailing customers easy, also that lots of details of clients are shown.

Nachteile

I have been trying to contact clients who are not customers yet, our customers come from Shopify.
I've realized that unless they are a customer, Endear does not make it so easy to message them.

Vorteile

I love the customer service. I can send a quick question into the chat and usually hear back within a few minutes. It has been extremely valuable for our company to be able to keep track and details about our clients. We are already seeing a positive outcome from using Endear. For example, on a personal level our staff is able to know names and details about each client and it has turned into the clients coming back to purchase.

Nachteile

It’s a new company so some kinks needed to get worked out in the beginning of our Endear relationship. However, the staff was always very timely in helping to fix the issues. I would like to see more detailed reports of sales and maybe a few tips for the best ways to reach out to clients.

Vorteile

It's so easy for me to keep in touch with my clients and track my sales. I also do the majority of my emailing from Endear, so it's a simple all-in-one tool.

Nachteile

The emailing isn't perfect, but it gets the job done.

Vorteile

Integrated with Shopify! super organized and work well togeher

Nachteile

It has great features but it could be a more user-friendly and simplify or ease the messaging or sending process.in order to send one person a message it feels like you have to do a handful before sending the actual send button

Vorteile

We love being able to create line sheets to send to clients and stores. This give us the option to make a curated selection for specific events.

Nachteile

There were bots that were signing up for our newsletter through Shopify and those contacts were being pulled into Endear. It would be beneficial to delete.

Vorteile

The ease of accessing all my clients promptly.

Nachteile

Complications on setting up an account as well as setting up out going messages.

Vorteile

Tracking Sales reports has been made not only visually clear but also statistically

Nachteile

If there was a feature on endear that I could see employee's overall customers and track them as a profile
that would be so ideal to keep outreach on the right track

Vorteile

I get to email customers on a personal level, which I love as someone who works with something that's more on the intimate side.

Nachteile

There are a few glitches in the system that makes the software a little frustrating to work with. I.e. once I've selected a client to myself or to one of my colleagues, when I have to go back to the page to select more clients, it doesn't go back to where I left off; the system entirely starts all over. It's a huge time consumer flaw that does get frustrating when you don't have much time to do what I have to do on Endear.

Vorteile

Endear is highly intuitive and the team at Endear is easy to work with, helpful, and always able to work with our functionality requests.

Nachteile

I would like if we could trace more order and analytics information from Endear and for more front end UX flexibility to change the page lay out, links, etc.

Vorteile

I love the automatic responses to purchases with thank you, as well as reminder messages 1 week after sending a draft order!

Nachteile

None yet, because we are a test group that just started it.

Vorteile

able to interact with my team fast and easy

Nachteile

still need to learn more about endear and how to use all the features

Vorteile

Software is SO user friendly! The option to segment your client list using the features makes client reach much more efficient and effective.

Nachteile

Wish there was a way to combine profiles when a client uses multiple emails at check out.

Vorteile

It's very user-friendly, the overall look is appealing, and it's generally very useful!

Nachteile

Search functionality for items could maybe be improved a bit.

Vorteile

Out reach to client has become a lot easier

Nachteile

Nothing in particular. I just started using endear

Vorteile

I like the multi functions which will afford me better out each.

Nachteile

Although my responsibility to learn the ins and outs..... would have have liked a trained 1x1. I now know that an option.