CallPage

Vorteile

The 28-second instant callback feature is nothing short of magic. It's super convenient for website visitors and has increased our lead capture rates significantly. The tool is also highly customizable, allowing us to tailor the pop-up widget to match our brand perfectly. The analytics feature deserves a special mention. It's incredibly insightful and helps us track the performance of our sales reps and tweak our strategies in real time.

Nachteile

It would be great if they offered more advanced targeting options for the widget, but the current options still work well.

Vorteile

CallPage is very easy to set up, and it is essential for us, as it increases the reachability of our prospects. Even though the leads generated through CallPage are our least qualified - we just have the phone number, and no interest, industry, company size etc. - they convert very well, because of the very low barrier for the user.

Nachteile

We tried to create leads in Salesforce, but that did not work for us, as it was challenging in terms if duplicate checks, and in the end, the agent workload was the same, as when just creating leads manually. This is not ideal in regards to tracking within Salesforce, though.The interface, though functional, can seem a bit clunky at times.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu CallPage

Vorteile

Very affordable and compelling product offering

Nachteile

Started out strong, the n slowly reduced support then services without notice. And now it does not even reflect the product I paid for

Vorteile

Was working fine, so cannot complain to be honest

Nachteile

Pricey - found cheaper tools delivering the same

Vorteile

Very good & helpful support team on the phone & chat.
Good reports from the panel
ROI from implementation for marketing & sales team
Easy to use UX of the widget configuration,
Easy to use integrations with Facebook Ads & Google Analytics.

Nachteile

Sometimes it's hard to find some functions of number configuration & team configuration in the CallPage dashboard, but as I wrote previously the support team is really was helpful for me. Also, I must admit that there are to much orange color in UX

In Betracht gezogene Alternativen

Gründe für den Wechsel zu CallPage

Vorteile

The possibility to book a call, very useful for customers who tries to call the company outside the operating hours.

Nachteile

The messaging section is poor. In the settings there should be the possibility to select a drop-down list with the objects of the request and forward to the right owner the message.

Vorteile

it works flawlessly, all the features and recordings

Nachteile

the dashboard in the backend is a bit complicated

Vorteile

have integrated CallPage into our system to provide better communication between our clients and us. By adding a widget to our contact page, we have empowered our customers to resolve their issues within minutes, if not seconds. We noticed that our users prefer the convenience of a callback option over traditional chat-based support on our website. This efficient solution has greatly improved our response time and customer satisfaction.

Nachteile

As I am not technical person I thought it would be hard to install widget, but they have step-by-step guides on how to install on different platforms. I managed to install from the first try

Vorteile

CallPage's callback feature is a game-changer for us. It has helped us respond to leads faster, which has led to more sales. With this feature, we can connect with potential customers right away, without any delays. It's like having a direct line to them. This instant connection makes it easier for us to address their questions and concerns, and it builds trust with them. As a result, we have seen an increase in the number of leads turning into happy customers. CallPage's callback feature has made our sales process smoother and more efficient, and our customers are happier because of it.

Nachteile

It would be helpful if they offered more advanced A/B testing features, but the current options still work well.

Vorteile

The best part was hearing from the customers that they love our new feature. In the beginning, they didn’t believe a callback would have taken us only 28 seconds!

Nachteile

I’m generally happy with this tool. Highly recommend.

Vorteile

CallPage's callback feature provides a seamless and convenient way for our website visitors to get in touch with us. It shows that we value their time and want to provide the best experience possible. The pricing plans are affordable. CallPage is a great tool that helps us gain more customers.

Nachteile

An admin panel could be a bit more modern.

Vorteile

CallPage has proven to be a multifunctional tool. Thanks to the CallPage, we managed to decrease lead response time and increase sales opportunities.

By implementing CallPage on our technical support page, we have experienced a significant improvement in our ability to address customer inquiries promptly. This has led to heightened customer satisfaction and a stronger brand reputation.

Nachteile

There were no problems with the tool.
 Provided value exceeds the price

Vorteile

CallPage proves to be an excellent lead-generation tool for our company. One aspect that really stands out is that it generates high-quality leads, with some even converting into customers on the very same day. This immediate impact on lead generation and conversion makes CallPage a valuable asset for our business.

Nachteile

It does not have all the integrations that we prefer it would have and you are quite limited in terms of features. We also have every now and then bugs that are out of control, but the Callpage support team is always happy to help sort them. I would say that Callpage is perfect for start-ups and a bit more challenging for larger businesses, but we still think it's a great tool.

Vorteile

We were able to integrate CallPage with our website in a matter of minutes. The setup was straightforward, and the widget looks great on our site.

Nachteile

We had some issues with lead routing, but the customer support team helped us in a few minutes

Vorteile

Simply to implement, easy to use, responsive support

Nachteile

lack of advanced visual customization...

Vorteile

The CallPage widget is easy to set up and customize. It has helped us capture more leads and increase our sales.

Nachteile

The initial setup can be a bit overwhelming, but their documentation and support resources are helpful. I'm not familiar with coding, but it was still a quick and relatively painless process.

Vorteile

I installed CallPage on one of my sites 3 months ago and it has increased call conversions by 65% since I started using it. It prompts people to request a call back and then rings the website owner and initiates a call with the visitor. It seems to work better than just offering a phone number and CTA to call you.

Nachteile

Sometimes the call initiation can be awkward. many times, the website visitor starts talking before the call is connected due to the prompts used when connecting the call, can lead to confusion.

Vorteile

It was so easy to integrate CallPage it into the CRM we use. I find notifications really useful, don’t need to remember to check no my reps, all important info is sent to my email. Call recording helps me to audit inbound calls.

Nachteile

It’s a bit pricey but I hope the whole team works hard to improve the tool.

Vorteile

Personalization of the widget is really useful. Thanks to that the widget looks like an integral part of our website and potential customers are willing to use it, so we generate more leads.

Nachteile

Maybe the client support could be a bit quicker.

Vorteile

I love the beautiful CallPage widget on my site - visitors can click and be connected with me in under 30 seconds.

Nachteile

The plans are a bit limited (volume-wise) for the price, but the calls that it passes through more than make up for the costs as each call is a potential new client.

Vorteile

Scoring rules are really useful. Since we set them up with a little help from CallPage’s support, our lead generation improved and our potential clients are happy they can reach us easily

Nachteile

My sales team agreed it's the best solution for them, they see clear benefits after

Vorteile

The CallPage App is giving you the chance to make each one of your website guests to a customer.
The guests can easily contact you by phone and then, during a call conversation you make them customers.
You can also make promotions with a CallPage link and get calls instantly.
Super App! Will definitely recommend on!

Nachteile

The Widgets' editing not friendly enough. It's not easy to find and edit the sections of the widgets.

Vorteile

Like the option of notifications. Managers and/or consultants get an email every time a potential customers calls. No more missed calls and unhappy clients. Managers can provide feedback to reps on their performance.

Nachteile

I'd like to see the dashboard become a bit more user-friendly. Apart from that - nothing to complain about, well maybe a support working hours could be longer ;)

Vorteile

- I can collect local customer phone numbers and call them back so not to missing out on potential leads.
- convenience for elder customers who are old school and prefer phone call rather than email. And those who are less techie.
- integration with Zapier which is the glue of the internet and the gateway to a vast collection of apps.

Nachteile

- they make it hard for you to change your email address. You need to reach out to them to do it.
- they reduce the amount of countries they serve. Only a selected few countries can use this.
- customer support is okay-ish but not amazing.

Vorteile

Love the customization features. You can schedule your team, forward calls based on time, and really make the tool work for your time and team’s schedule.

Nachteile

Wish they’d add more functionality. Besides calls maybe, WhatsApp, Skype, FaceTime and other communication types of possible.

Vorteile

Thanks to CallPage feature “Leave the message” we’re able to generate leads even after business hours or during weekends. When our reps are back at work they can respond to all messages and get in touch with potential prospects.

Nachteile

Maybe the tool could include more options to control the efficiency of reps or expanded reports.

Vorteile

So easy to set up and implement. We didn’t have to train our reps, they started using CallPage right away. Now we are able to analyze the performance of our salespeople and know exactly which parts of their work require improvements.

Nachteile

Mobile app could be a bit more user-friendly.

Vorteile

Definitely the option of connecting a widget to a certain department. It saves a lot of time and makes our customers happy – time they spend waiting to be connected with a consultant decreased.

Nachteile

I needed some time to get to know how to use the panel as well as some of our less tech-savvy reps (but they managed).

Vorteile

I love the fact I get a text message after somebody from the team misses a call. It informs me about the date and time of the missed call, and customer's phone number. Really great feature.

Nachteile

I am generally satisfied with CallPage. I had some account settings issues at the beginning, but they were solved quickly.

Vorteile

The system is easy to set up but it confuses the customer and the sales rep when someone wants to call you.

Nachteile

We tried to cancel our subscription because it was not working for our sales team. It is impossible to cancel the subscription by yourself so we contacted the company and they said they would take care of it. 3 months later they are still charging us for it and have not refunded the money. We just went in to try and downgrade but guess what, their system fails when you try and do this.

Vorteile

Nothing, we stopped using it over 3 months ago and requested a cancellation but they wouldnt process it.
They continue to bill us despite us repeatedly asking them to stop it.

Nachteile

Nothing, we stopped using it over 3 months ago and requested a cancellation but they wouldnt process it.
They continue to bill us despite us repeatedly asking them to stop it.

Vorteile

Callpage is a very useful tool which converts our website visitors into lead or callers. It certainly increases the chances of increasing the prospect by instant nurturing them.

Nachteile

Noting as such but it can best if we can set the duration of a call from 5 mins to 10min. Secondly, they need a feature or flexibility to provide Indian numbers.

Vorteile

I love it how it can offer visitors a way to get a quick callback or leave a message in a very efficient way. I use this for some of our clients and the results are good.

Nachteile

I would like to have more flexibility to position the widget in the middle of the screen and not just bottom left or right.

Vorteile

It has a good design an is easier to use than others software, has a good attention for the user or client.

Nachteile

As is good it has a hard things to use like finding some of the functions on the dashboard but that is a minor issue.

Vorteile

The option with multiple reps using the CallPage widget is just a life saver. I’m pretty sure team can work more efficiently with CallPage.

Nachteile

Sometimes minor problems like lags or a difficulty with weekly report generation, but nothing too serious.

Vorteile

The software is great in theory. However, callpage is a scam company.

Nachteile

After launching on AppSumo, CallPage decided to cancel all accounts without a refund.

Vorteile

It really connects consultants with customers in 28 seconds possibility to integrate with Google Analytics easy customization

Nachteile

It could be more intuitive

Vorteile

Easy to install on any website.
Can customize the call widget [limited, but may do]
Can add tags to leads
Can blacklist numbers and ip addresses.
Have API and integration to Wordpress, Slack and some CRM.
Customer support is very friendly.

Nachteile

1 call credit = up to 30 mins
1 call credit counts after 10 seconds. Hoping that gets extended to 15seconds.
Documentation and video are poorly written/executed.
Some countries are not available.