Zoho Assist

Vorteile

The ability to support our staff no matter what platform they are using. I have run remote support sessions to Windows desktops, Android Phones/Tablets, and iPhones.

Nachteile

The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass. Also, the inability to add custom tools to be run such as PowerShell or Python Scripts.

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Vorteile

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Nachteile

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

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Vorteile

Unattended access is a great tool for allowing my team to support all the users that we have across multiple remote areas. The ability to run in an elevated mode allows us to update software for our users and there are tools in the background that allow us to run powershell or cmd shell without interrupting users.

Nachteile

File transfer can be quite slow some times and the interface is a little clunky, but works overall when needed.

Vorteile

I really like the unattended access that allows my access without have the users to download an agent... really helps with some challenging remote users

Nachteile

Really nothing at all. With the ability to create groups of users and assigning access to only specific machines really helps

Vorteile

Ease of use and cost. Remote tools like task manager\cmd are very helpful.

Nachteile

It was a bit of a process to install\reinstall through Intune.

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Vorteile

Onboarding without loosing features, besides has more features than Teamviewer

Nachteile

Nothing that I didn't deslique so far, all good

Vorteile

I like the fact that i gives us an affordable and secure way to connect to our Teams Room desktops.

Nachteile

Cannot think of any offhand. We have had a very positive experience with this software so far.

Vorteile

Zoho Assist is easy to install on a user's PC to provide one time single user tech support to one user at a time.

Nachteile

Zoho Assist works perfectly as is for providing the single use remote support at secure sites that my multi campus users / customers require to support their needs.

Vorteile

How easy it was to connect to all of our companies devices.

Nachteile

Sometimes when in a session the screen goes blank and I have to restart the session.

Vorteile

Cost is favorable
Deployment through Intune is well documented
Feels faster than remote support tools I have used before

Nachteile

Installation process is longer than tools I have used in the past

Vorteile

Never usually has problems and support is great.

Nachteile

Sometimes there are connection problems with updating and not having the correct version which can slow what we are working on in the moment

Vorteile

Gives me the ability to remote into pc’s

Nachteile

Unable to remote in without being connected to network

Vorteile

A facilidade na instalação e a rapidez no acesso

Nachteile

a falta dos envios de atalhos, como por exemplo: win+E

Vorteile

i like the ability to offer reference numbers for easy followups of case by case

Nachteile

sometimes its disturbs since references are not numbered.

Vorteile

Unattended Access ability and controlling our devices easily

Nachteile

bulk deployment is hard and cost is a little high

Vorteile

The product is very useful to connect our clients. We can easily connect and solution the problems quickly.

Nachteile

I think the product is perfect. There is no need to improve :)

Vorteile

Easy to deploy, showing active or logged in user and the search by device or active user is a huge time saver.

Nachteile

Would like if there was an organizational tree view vs just creating groups to filter on. works but I feel a tree view would be helpful as well.

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Vorteile

helps to connect two systems remotely easily

Nachteile

screen sharing and file sharing has certain delay

Vorteile

The features and easy console. Chat and recording features support a lot to review later.

Nachteile

The connectivity speed to be improved, it cause a delay to connect sometimes.

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Vorteile

I like the build way and aprocho taken towards to fullfill customer need

Nachteile

Options that have for customer in Zoho it's under one shop all

Vorteile

I've been using a lot of remote tools throughout my career and Zoho assist has been my favorite so far. Zoho stands out to other app because of its versatility, I can use it anywhere I like, I can use to my desktop, laptop, and even on my mobile phone which makes it much easier for me to handle user concerns. Great features such as unattended access, live chat, file transfer/sharing and troubleshooting tools makes it a top remote solution for you.

Nachteile

Didn't have anything to dislike about the app, customer support are also reliable and they act fast enough to make the most assistance I needed.

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Vorteile

The flexibility of licensing for unattended or by support person is what attracted us to the ZohoAssist solution. For liability reasons we have a balance of unattended stations and support person licensing. Company owned remote machines for unattended and support person licensing for non-company machines. This forces the acknowledgement of allowing support in by starting the support session.

Nachteile

One item that we find cumbersome is modify station properties like changing the name of the machine in unattended stations. It has to be modified from a different area and is not intuitive. I suggest adding a link in the system properties to allow modifying the system name.

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Vorteile

Unattended access is a great feature for us once the client is installed. Users don't have to do anything but click accept to allow a technician to join a remote session. Once connected the user can basically give the tech control to help.

Nachteile

There is nothing we don't like about the software other than once the client is installed for unattended access it requires a reboot to show up in the list of machines.

Vorteile

This product is really great, working as IT support I need to deal with a lot of remote session requests. With the help of Zoho Assist I can manage to work on different machines at the same time making it very time efficient. I also liked the features of this product such as real time chat to my colleagues whenever I'm not doing unattended session, file transfer, unattended session and many more.

Nachteile

The product is so much flexible to use as I can use my mobile phone to do remote assist but sometimes using mobile feature is not very stable.

Vorteile

- Great Value for Money
- Easy to use
- Can be intergrated in your website
- Can be intergrated with other Zoho apps

Nachteile

- Server needs improvement - slow reaction in 100% screen quality
- clipboard can be better. It would be great if it could work also for files (Copy/Paste function)

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Vorteile

Zoho assist is simple application with very easy integration into any platform.

Nachteile

Price structure must be more flexible. Sometimes connection is not so good and you need restart application.

Vorteile

Zoho Assist has an affordable remote support option, which increases the level of engagement that customers get from the help desk.
Further, Zoho Assist allows the live chat or communications, which validates all the business processes.

Nachteile

Zoho Assist is a straightforward approach in controlling all the customer assistance, where there is a help desk that is credible and realistic.

Vorteile

It does everything it is supposed to do and there are very rarely any issues.

Nachteile

It has worked seamlessly with everything we have tried to do. So, nothing bad to say.

Vorteile

Las herramientas y accesos directos que permiten acceder a los ajustes, bloquear la pantalla... Directamente del equipo cliente usando las herramientas del menú de Zoho Assist.

Es muy fácil de usar para los administradores como para los usuarios finales para recibir ayuda.

Nachteile

La descarga de un archivo cada que vez que se requiere conectar al equipo.

Vorteile

I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up. Very solid product!

Nachteile

I do wish there was an easier way to see both monitors at the same time in a remote session. You can see them, but you have to switch between them.

Vorteile

You don't need to install a system either for admin or for user side

Nachteile

A windows client can be a better option for file transfer feature.

Vorteile

after the installation of application remote connectivity is seamless and most interesting toll is audio call and which is also without any audio lagging.

Nachteile

Installation of application every time so need to work on that part

Vorteile

Easy to start a session with our users makes it a good tool, in the future we might add some more features

Nachteile

If site isnt online we are out of luck, no other way to help our users

Vorteile

Easy to setup and use from an admin/tech point of view. More importantly its very simple for staff to get a connection and immediate support. we use this in conjunction with MS Teams so can video call which Zoho Assist also uses.

Nachteile

Haven't used it long enough to find anything we don't particularly like.

Vorteile

the product is easy to use and it allows me assess myself.

Nachteile

sometimes, customers give bad ratings which can affect my appraisal

Vorteile

Very straightforward, we use this tool as a back up for external remote support. When all else fails a simple link to send get the end user back up and running.

The tool offers a very simple interface and basic features that for most tech admins and end users suffice for the work needed in remote support.

Nachteile

The reboot and reconnect feature doesn't always work.

Would be nice to have a direct download app with 'code' connection.

Quality of connection can lag compared to higher tier assist programs.

Vorteile

It's an app that is very easy to understand and deploy. Clients easily engage and love its performance.

Nachteile

There are currently no features that I would consider missing in this application.

Vorteile

Ease of connecting, pulling in additional resources to help.

Nachteile

It was quite fiddly to get deployed easily.

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Vorteile

The system was easy to customize and worked well for outgoing communication.

Nachteile

The application did not work to improve communication between team members. Communication had to come from outside of the app, which defeated the purpose of using the app to track progress.

Vorteile

I need to connect the users of our company remotely during this Covid-19 Pandemic and working on Microsoft Teams and another screen sharing software (Anydesk, Teamviewer) is not easy where you don't get seamless access to the Users screen and perform all jobs. Even if I restart the system remotely it reconnects within no time depending on laptop performance. I recommend it to everyone.

Nachteile

I have Not Observed any cons to date. The users tell that it needs to download the software every time we connect, but it's common with all remote software as it contains the new session details, and a fresh download is needed.

Vorteile

Session recording on cloud with adjustable quality & session logging is a very good feature.

Nachteile

Control factor is slightly limited , I was not able to add allow prompt for selective unattended users .For this I have to select emote support or enable this for all users.

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Vorteile

Ease of use for the end user (particularly compared to TeamViewer)
Smooth performance and user-friendly layout
Plethora of handy features
Spiceworks integration

Nachteile

Session by default expires in 30 minutes if the end user hasn't connected, however this can be adjusted to up to 3 hours in the settings which is much better

Vorteile

We loved setting up this application, purely because we didn't really have to do anything. Zoho are a very intuitive organization, who makes it possible for people like me to control our company's IT assets in the most user friendly and cost effective way.

Nachteile

I honestly can't think of any cons about this software. It's just brilliant.

Vorteile

One-click connection to remote computer
easy instructions for end-users to follow
Free version should work for simple IT troubleshooting of remote computers, it works for us

Nachteile

Reboot and reconnect almost never worked for us, functionality is there but not reliable, hope fix is on the way

Vorteile

What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

Nachteile

It is difficult to justify the pricing for the features when you compare to other competitors products.

Vorteile

Everything is on one admin panel, very easy to use

Nachteile

None, we did not find any cons for ZohoAssist

Vorteile

i just set it up and was able to do a remote session with an overseas user no issues with UAC interaction

Nachteile

i have not ran into any issues yet , i will update the review in the future if i have any issues

Vorteile

Cheaper than the leading brands of remote support products, it is a reliable and useful product. Multiplatform, you can give support to mobile devices (iOS, Android). One of my most used functions is the ability to see the client's screen, and with just one click client can see your screen.

Nachteile

Sometimes clients get confused and download more than once the application, instead of automatically starting if you already have the downloaded application.

Vorteile

Setup was minimal, required very little time/effort, which meant we were able to start using it right away.

Nachteile

It would be nice to have more information when connecting to a remote client, about what their experience will be, so we can provide prompts on the phone "click this, then this will happen", that sort of thing. Some indication as to when they've clicked the link in the email as well, would be really useful.

Vorteile

Easy to use and deploy. Good functionality when using unattended access

Nachteile

No cons. The product works very well and provides everything you need.