Zoho Assist

Vorteile

Very easy to use, fast and reliable. I love the mobile app as well it works great!

Nachteile

I would love to see some more features in the admin management for extra technicians

Vorteile

Tools available to the tech. Once connected, easy usage. Unattended access is excellent.

Nachteile

End user interaction. It is too difficult to achieve a connection with the limited knowledge of the client. IE: too many clicks needed to connect. Connection sometimes doesn’t go through due to video issues. Cost is getting prohibitive. Other solutions (Anydesk) are more economical and officeing the same tools with an easier connection process.

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Vorteile

unattended access is great, but client has a hard time installing for connection

Nachteile

difficulty for client to connect; screen lags on client's pc

Vorteile

The file transfer feature is incredibly efficient and has been a game-changer for my IT operations. Zoho Assist is reliable, easy to use, and has been instrumental in enabling remote work during the COVID-19 pandemic. It’s also a great value for the robust functionality it offers.

Nachteile

It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients. The differences between versions can be a little confusing when trying to match features with specific needs.

Vorteile

Zoho Assist has been a "work from anywhere" life saver for me. Their reliable remote access is top notch. Prior to ZA, I was using a service that was hit or miss in being able to establish a secure, remote connection. I'm not a techie or a repair person. This is purely a convenience for me to be able to work from anywhere and still be able to connect to our computers at the office. And I gladly pay the renewal fee every year.

Nachteile

My con is not so much at Zoho Assist but rather the way computer software developers are hiding the Wake on Lan. ZA is reliable for remote access, especially if no one is on the other end of the computer but getting the correct settings to toggle the computer awake for remote access is definitely a software issue.

Vorteile

It has many very useful tools, and works linked to other systems such as Zoho Desk where support tickets are managed and from there the remote control system can be launched, very affordable prices, it is very good in general. You can have access to gifts and bonuses

Nachteile

So far I haven't found anything that I dislike.

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Zuvor genutzte Software

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Vorteile

The ability to support our staff no matter what platform they are using. I have run remote support sessions to Windows desktops, Android Phones/Tablets, and iPhones.

Nachteile

The inability to integrate external password management solutions such as Bitwarden, Keeper, Nordpass, Proton Pass, or LastPass. Also, the inability to add custom tools to be run such as PowerShell or Python Scripts.

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Vorteile

It allows our team to easily manage our vineyard irrigation control system remotely, so that we can address issues or make schedule changes easily from anywhere at any time.

Nachteile

We did have an intermittent issue where our master pc lost connection to the Zoho services periodically, but that issue was resolved by a firmware update from Zoho.

Vorteile

Easy to use without the end user having to install a program. They let you use it free too. You have nothing to lose.

Nachteile

I have no cons. I liked all the features. I've used Team Viewer and I like zoho more. Plus they let me try it free so it sold itself.

Vorteile

Ease of use and reasonable price. My customers (and in laws) have all felt very comfortable with the multiple levels of security that ensure that they are actively giving me permission to connect to their computers.

Nachteile

I really have no complaints... Multiple steps to initiate connection.

Vorteile

Ease of initailising new device for remote access, price and administration panel is easy to view and start remote sessions with notes.

Nachteile

No Con that comes to mind. Have used Zoho assist for 10 years and struggling to think of any con...Easy to use, reasonable price, good admin panel. Still cant think of a con...

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Vorteile

#1 The wide range of devices compatibility. (Linux & Android) are not always there on other solution out there. #2 The quality of the connection and option for me to control them. #3 The ease of the installation for my costumers, #4 Support from Zoho in ANY of their app is better than any I have seen.(Call, email & Chat).

Nachteile

#1Compare to other, the main page is not very intuitive. Lots of poking around before finding where everything is.#2 Lots of unused option remain there even if I don't have access to them. #3 Some menu seems redundant and could easily be merged into one.#4 The Zoho apps have ONE information in common in all of them "CONTACT INFORMATION" and yet in all of Zoho app there is no standard among them, regarding contact information. There is not even a Contact app to manage that common information about all Zoho tools.

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Vorteile

Works well with decent internet, Integrates well with the Zoho Suite, easy to set up unattended access, somewhat easy for clients - no connection codes required.

Nachteile

Requires a stronger internet connection than competitors, requires a download every time you wish to connect.

Vorteile

I liked how easy it was to connect to a remote computer using Zoho Assist and that I don't require a password on the remote computer to access remotely. This was required by a previous program I had used and it was awful because if there was a disconnect the password would reset and I couldn't access remotely.

Nachteile

Nothing so far. I haven't had any issues that make me dislike the program.

Vorteile

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Nachteile

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

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Vorteile

Very easy to implement and use for our environment. Especially like the web based interface. More features than we use in our small office to be honest. Overall great dollar to product value.

Nachteile

Our remote customers are unfamiliar with the Zoho name and are sometimes hesitant to connect. We have to assure them that this is a legit piece of software to allay their fears. Not really a big deal, tho.

Vorteile

Remote Access is critical to our business model. We use it everyday and it is easy to use Zoho Assist. It's easy to deploy and get started with a client right away.

Nachteile

Customer support is limited. I would like more chat support.

Vorteile

It was easy and quick for the remote customer and me to get going. I signed up and was able to assist our remote internal customer in a matter of minutes. I like that I was able to get started with a trial. After a trial, the right thing to do is to purchase at least once if it meets our needs.

Nachteile

I liked everything about it so far. During my first session, I did not need to use UAC; therefore, I will check for that capability. Some services that cost much more will not approve UAC prompts.

Vorteile

The ability to provide remote support to users without having to pay a huge price.

Nachteile

nothing so far. The software is simple and easy to use

Vorteile

* browser-based entirely. you don't have to install another software to provide assistance.
* Super smooth connectivity
* easy on pockets
* translates keys-strokes between platforms (i use it from my linux to connect to a remote Mac, and i don't have to bother about translating my, for example, CTRL + S to CMD + S to save my files.
* does not bother with constant ads or purchase requests

Nachteile

Cons are a little difficult to find. If i have to be really picky, i would probably say it is the default graphics quality of the remote client that is streamed.
But then, remote desktop/assistance is not supposed to be used for multimedia entertainment.
And again, it is configurable in the settings, so it is not a bother.

Vorteile

- Easy to use
- Easy implementation
- Complete Remote Support tools
- Easy for clients to understand how access to the support

Nachteile

- Mac users have to improve skills to give access
- Time of contact short

Vorteile

Easy to use, and easy to connect

Nachteile

nothing

Vorteile

Stable, easy to deploy. nice set of remote tools (cmd, powershell, file transfer, services, local users, etc.) in addition to an awesome remote control interface all from a web based interface. There is also a software install if you don't want to use a web interface. It's basically the same, so I'm not sure why you wouldn't just use the web interface.

Nachteile

The web interface where it lists the devices needs some simple things added.
Such as sortable columns. Currently you can only sort on the device name column. It would also be nice to be able add additional columns such as os build, model, serial number etc.

Vorteile

easy to use and reasonable pricing for a remote support tool.

Nachteile

could use more direct unattended connections for monitoring internal staff workstations.

Vorteile

Cost effective, completely cross platform, ability to have adhoc service events as well as planned. Very easy to have end users install through a link or email. The main reason for me to use Zoho Assist was the flexibility for unlimited adhoc sessions. I do consulting, and not so much of routine managed services. Other tools pushed me to buy seat licenses and more than I needed. Zoho fit perfectly.

Nachteile

Sometimes people with aggressive ad-blockers or some content filtering tools don't like the Zoho domain, but it's easy enough to work around through a standard email link.

Vorteile

Feature packed solution with friendly user interface with easy and transparent licencing model.

Nachteile

Occasional issues with unattended support when using a mobile phone. Would also like to be able to upgrade number of additional unattended seats ourselves rather than having to email support as can be a delay in fulfilment.

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Vorteile

What I like most about Zoho Assist is its user-friendliness and versatility. It offers cross-platform support (Windows, Mac, Linux, Android, iOS), strong security features (end-to-end encryption, two-factor authentication), and unattended access for remote support. It also includes session recording, detailed reporting, and customization options for branding. Plus, it’s affordable for businesses of all sizes.

Nachteile

Limited features on lower plans – Advanced options like file transfer and unattended access are restricted to higher-tier plans.
Cluttered UI – The interface can feel unintuitive and overwhelming at times.
Occasional connectivity issues – Some users experience lag or disruptions during remote sessions.
Integration limitations – It works best with other Zoho products but has fewer integrations with third-party tools.
Slow customer support – Response times can be slower than expected, especially for urgent issues.

Vorteile

Simple interface, No resident program required, a small temporary program is installed to initiate the remote session and gets removed once the session is concluded—no worries about the availability of a particular software at the user end.

Nachteile

The chat window is rather small and needs the flexibility to adjust the window size for convenient chat with users.
It should also have a facility to send the URL link to mobiles and emails. Sometimes emails get delayed due to network issues and you do not get it on time.

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Vorteile

Very easy to access, setup, understand and use.

Nachteile

Cost is a little expensive but reasonable.

Vorteile

It has multiple deployment capabilities which are very straightforward to use, from one-off links, to structured enterprise tool support (e.g. Microsoft) - and at a price that a small business can afford.

Nachteile

Connections to computers with less than perfect conditions can be unreliable at times.

Vorteile

Although there is a desktop interface Zoho is mostly a web based application and that makes is wasy to use everywhere. I am often on the road and need to connecto to my client's computers so using a web based connection just makes things easier.

Nachteile

Getting into Zoho Assist has a bit of a learning curve and sometimes learning a new way of thinking has its challenges. Once you move around in hte app a bit you will start to see the logic in it.

Vorteile

Multi platform support. Ease of deployment.

Nachteile

Limited storage for recordings and no opportunity to store recording on technicians machine

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Vorteile

I have been using Zoho Assist for several months now, and I can confidently say it has significantly streamlined our remote support operations. As a CTO for a large retail client base, managing IT issues across multiple locations can be quite challenging. Zoho Assist has been a game-changer in this regard.

Nachteile

While Zoho Assist is highly efficient and user-friendly, the only drawback we've encountered is the occasional latency during remote sessions. Although rare, these instances can slightly hinder the speed of troubleshooting. However, this minor issue doesn't overshadow the overall reliability and effectiveness of the platform

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Vorteile

Sessions are stable, with minimal lag, ensuring that support tasks can be carried out efficiently. We liked the ability to file transfer, screen sharing, and chat, which enhance the overall support experience. Especially when users are having issues with Teams etc where the normal modes of communication don't work.

Nachteile

Occasionally we don't get a connection to the end user first time. This is usually due to the device needing a reboot.

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Vorteile

Me gusta que sea tan intuitivo tanto para el tecnico como para el usuario que necesita el soporte y por el avanico de herramietas que maneja el programa.

Nachteile

Siento que le falta la posibilidad de poner Alias a los equipos en Acceso desatendido, para poder identificarlos mejor, y la posibilidad de poder copiar y pegar archivos entre equipo cliente y equipo del tecnico, eso ya lo vi en otros programas.

Vorteile

Es sencilla y fácil de usar. Además de ser escalable en cantidad de usuarios y funcionalidades

Nachteile

Ninguno en general es muy sencilla y fácil de usar para equipos de trabajo.

Vorteile

It enables ease of screen sharing.It is simple, fast and secure to access and control remote computers and other devices with Zoho Assist.It offers exceptional remote IT support.It is simple to share files using Zoho Assist.

Nachteile

I find it challenging to connect to remote computers when having unstable internet connectivity.

Vorteile

Easy to use for both myself and my users.

Nachteile

At times the admin features goes awry, and we have to wait for the system to reset.

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Vorteile

The thing I like most is that it just works seamlessly every single time.

Nachteile

The initial setup of a connection is a little confusing for some of my customers but most times we are able to work through it.

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Vorteile

Has worked for over 10 years without major issue and when I did I could contact support and get help within a few hours and usually resolve any issues in that time as well!

Nachteile

Have not been able to make it work on Mac Desktop

Vorteile

La facilidad de usarlo y las múltiples opciones que ofrece para poder personalizarlo.

Nachteile

De momento, no he encontrado. Tal vez, ciertas funciones como el rebranding, deberían incluir el tema de los dominios personalizados.

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Vorteile

Working in a consulting practice that consistently needs access to customer systems requires remote access software that is secure, uncomplicated and just works. We have subscriptions to other remote software for those few cases where the customers have a required method of access but Zoho Assist is the primary go-to product for our systems engineer group.

In the past, we often had to manage multiple VPN connections with multiple profiles to be able to access the systems we help maintain. That is not an ideal solution since there are issues with some VPN installations being incompatible with other VPN software and just the length of time it takes to port all those connections to a new machine when you upgrade hardware. While we do still use VPN connections for some customers, most times we can use Zoho Assist as an alternative.

The interface for Zoho Assist is uncomplicated and easy to navigate both for the person initiating the remote session and the end user enabling the remote access. The unattended access is just as simple with a very easy deployment link working for most of the system we need to access.

There are other products with more features on the market but we have found that we seldom use the additional features and the price point for those "bells and whistles" tend to be much higher than what we pay for Zoho Assist.

Nachteile

I have no real complaints about Zoho Assist. It is a solution that is simple to use and the price point for the feature set you get is very reasonable.

Vorteile

Zoho Assist has everything I need to connect to my clients securely and remotely. It has multifactor authentication built in and is web based so I can access it from anywhere. Connecting is always fast even on slower networks, my phone or tablets. The unattended access feature is perfect for those devices I know I'll need to connect to regularly.

Nachteile

The interface for swapping between multiple screens is a little slow to react but since Zoho Assist seems to be regularly rolling out feature updates I expect this to be resolved in the future. I'd also love to see a URL shortener to give to people over the phone when I'm trying to get connected to them.

Vorteile

It's simplicity. We can use on demand support, which is super easy for an end user to use, or unattended access. We deployed this through Intune and now we can connect to all machines without needing the end user to be present.

We also used the free trial to make sure we were happy with the product and the salesperson was always quick to respond to questions.

Nachteile

That you need to be on an enterprise license to use the portal features.

Vorteile

Easy to use, very seldom have issues with it.
Tremendous value at its price point.

Nachteile

Occasional issues connecting, coming back after reboot. We really do not have many issues with it.

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Vorteile

Facilidad de uso, los clientes no tienes inconvenientes para conectarse, se puede personalizar la forma de conectarse a los equipos desatendidos.
En general a sido una muy buena solucion para la asistencia remota.

Nachteile

No he tenido mayores dificultadades, quizas que solo se puedan tomar 4 sesiones con cada usuario.

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Vorteile

I love the simplicity if setup and the ability to remote in and help team members anytime they run into trouble. I also love accessing my main work machine from my mobile devices and lower-powered machines. It also allows me to carry less licenses for some software titles so I can keep it on my main work machine and remote access that to get work done.

Nachteile

The only trouble I've run into I think is related to the machines I've been running them on and that's when my lower-powered machines start to bog down because they are dated and have lower system resources sometimes I drop my connection but it's an easy reconnect and I'm back up and running.

Vorteile

I’ve used multiple services like Zoho Assist and this is the most reliable service. No hassle. Easy to use.

Nachteile

It does cost a little more than other services, but it’s worth it.

Vorteile

Facilidade de uso, organização das funções, instalação e interface limpas, sem complicações.

Nachteile

Não ter opção de esconder o modulo que você não quer/não adquiriu.

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Vorteile

Ease of setup, ease of implementation, ease of use, quick and smooth connections, boosts client confidence, allows multiple clients to be serviced remotely thus saving on travel.

Nachteile

Thus far (just over 1 year in) I have not experienced a single downside to Zoho Assist.