Zoho Assist – Bewertungsseite 3

Vorteile

Zoho Assist is easy to use and deploy. The multi-screen live preview makes it easier for the technician to see pop-ups on other screens. The additional tools available on point-and-click, such as Control Panel and Event Viewer, are a timer saver feature. The audit logs and timer make it easier to keep track of support activities.

Nachteile

There is always room for improvement. Zoho Assist has a vote-based roadmap to add the most popular and needed features.

In Betracht gezogene Alternativen

Atera, Splashtop und AnyDesk

Warum Zoho Assist gewählt wurde

Better price and better end-user support experience.

Zuvor genutzte Software

Atera, Splashtop und AnyDesk

Gründe für den Wechsel zu Zoho Assist

Price and features.

Vorteile

The remote access feature is user-friendly and efficient. It really helps in resolving issues quickly.

Nachteile

Sometimes the connection can be a bit unstable, leading to interruptions.

Vorteile

Easy and straightforward to use.
Good integration with Zendesk.

Nachteile

Challenges when trying to use multiple sessions simultaneously. A bit more confusing then... hard to determine which session is which because session IDs are not shown in remotes.

Vorteile

Zoho Assist is easy to use and distribute. I appreciate the flexibility in sharing an invite link via email or text.

Nachteile

Zoho Assist can be a bit of a resource hog and is sometimes a tad laggy.

Vorteile

A simple and straight forward software which is good and has phenomenal features .Its quite affordable.Its ability to be used on computers and phones is an added advantage to us.Has free trial session which makes it compatible for small business and beginners.It is simple to understand.

Nachteile

No major challenges so far so good.I appreciate it's existence.

Vorteile

Very easy to install and use. Super simple interface so you are never looking for what you need.

Nachteile

I have no real issues with Assist. It has done everything that we need it to.

In Betracht gezogene Alternativen

Take Control

Gründe für den Wechsel zu Zoho Assist

Better pricing and unattended access were the deciding factor.

Vorteile

Zoho Assist is a great fit for the IT support needs of a small business. With most of our employees working remote, it allows a small IT staff to work remote with the user on the system or set up for unattended access if the user is not available. Gives quick access to many of the commonly used utilities. Definitely recommend it.

Nachteile

Only been using Zoho Assist for a short time. Have not required support or run across anything negative yet. Will update if that changes.

Vorteile

Has all of the features that remote support might require (including phone support) for a fraction of the price of others.
Rebranding was simple too.

Nachteile

The page that appears after you launch a session which stays active after it launches Zoho assist app.

Also I am unable to set the users name/company in advance, when starting a remote session

Vorteile

Ease of use and cost. Remote tools like task manager\cmd are very helpful.

Nachteile

It was a bit of a process to install\reinstall through Intune.

In Betracht gezogene Alternativen

Splashtop

Warum Zoho Assist gewählt wurde

Cost and added features in the pro version.

Gründe für den Wechsel zu Zoho Assist

Features and cost played a part but also looking at implementing other Zoho integrated products.

Vorteile

Ease of deployment. Not a huge learning curve

Nachteile

Screen swaps - when having to switch to 2nd & 3rd screens

Vorteile

I was an early adopter. I have a grandfathered rate that is very favorable. Zoho has been light on the resources of the end user devices. It has been very dependably available. It has less functionality on Macintosh computers but I am pleased to be able to be able to remotely assist Mac users from the same platform with PC users. It is very helpful that it has an option to remotely view the screens of IOS and Android users too. I like that Zoho has continued to add more features such as remote audio and printing.

Nachteile

I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating simultaneously, I dislike that the machine name is not visible on each screen session - so I can locate it quickly. I dislike the way the "Choose Monitor" function has to be re-opened in a separate pop up each time. A dropdown showing pictures of all remote monitors simultaneously would be much easier. I believe their Customer Support hours are too short. I feel that Zoho Assist Support should be available 24/7/365 since the service is frequently in use by IT techs during off business hours.

Vorteile

Easy to use and understand. Allows for easy deployment.

Nachteile

The pricing can be a bit confusing if you purchase only unattended licenses. Otherwise, it's easy.

Vorteile

The dashboard, and the ease of use. The easy setup, and the tools included to do your job well.

Nachteile

I am still trying to find it. You will love this software.

Vorteile

Excellent unattended access option for any IT department within organization.

Nachteile

Unable to have Department Groups option unless Enterprise plan is chosen.

Vorteile

Ease of use, cost is very good compared to other offerings.

Nachteile

Interface issue with full monitor revert back to original

Vorteile

Features are out of the box, Better pricing.

Nachteile

Device identification with their name, Need to add Alias name feature.

Vorteile

A great application for remotely supporting friends, family and clients.

Nachteile

Needs to have a tool where clients can request help or a lightweight application for one-time support sessions or to be able to remote into a mobile device.

Vorteile

Facilidade de implantação, ferramentas que funcionam, fácil de usar e muito estável.
Suporte muito bom também.

Nachteile

Interface do app local que não é dimensionável, a ausência de um inventário de maquinas, a dificuldade de trocar o nome das maquinas e a falta do ctrl+c e ctrl+v no processo de transferência de arquivos. Poderia ter uma integração melhor com o zoho desk, relacionando o usuário a maquina maquina no assist.

In Betracht gezogene Alternativen

LogMeIn Resolve und AnyDesk

Warum Zoho Assist gewählt wurde

Senti falta de ferramentas avançadas no team viewer, e também não gostei da interface nova, além de o teamviewer ter soluções adicionais caras e que em meus testes não entregavam também quanto poderiam.

Vorteile

Has a great set of features. Setup for unattended access is simple. Option to use desktop or website interface.

Nachteile

Some features require a full connection. EG chat and file transfer. To use these features you need to open a full connection.

Vorteile

its fast, simple, great to use. the end user has very little to do on the other side as well.

Nachteile

No "drag and drop" or copy and paste for file transfer.

Vorteile

Works well without hassles, very cost effective compared to other similar products I've used

Nachteile

File transfers not as easy as other products

Vorteile

The program works very well and seems quite stable. Accessing another computer from iOS is better than in anydesk.

Nachteile

Quite difficult to set up, but once you have done it then it becomes easier with multiple computers. It takes a few seconds to get going, so that could be improved. The biggest gripe is multiple computers cannot access one computer. Hopefully they will change this soon. Had difficulties troubleshooting with the service department, but once we got communicating via chat, and improved tremendously. Courteous and expert staff that help

Vorteile

The price is very competitive, but Zoho Assist is in many ways fuller featured than it's competition. The licensing is scaleable for any business size.

Nachteile

There is not currently a native ARM64 Windows version of the client.

In Betracht gezogene Alternativen

LogMeIn Rescue und LogMeIn Resolve

Gründe für den Wechsel zu Zoho Assist

They answered all my onboarding questions quickly and better than their competitors. I was confident in the product meeting my needs before I even used the trial.

Vorteile

I am using zoho for couple of months and I am happy with the services provided by them. This is very easy to use and fulfil all your needs.

Nachteile

No issues faced yet using zoho assist. Overall good

Vorteile

Quick to start, easy to use, no bugs at all.

Nachteile

The capability to use with one more user, rarely, is not available, and to use on different machines.

Vorteile

Easy to install and use, i really like that you can use the application through webbrowser or a locally installed application

Nachteile

Nothing to be honest, maybe more functions at the minimum level

Vorteile

User Friendly. Easy to understand. Smooth connection.

Nachteile

Everything looks good except the pricing is a bit high.

Vorteile

Praticidade no uso, tem o lado bom de nao ter de instalar nada no PC do cliente.

Nachteile

Nao ter como mexer no celular remoto e o app de celular nao é tao bom para o suporte remoto

Vorteile

Price is reasonable. Does what is says it does.

Nachteile

Resolution is not great, and some settings are not remembered for the next session.

Vorteile

Fácil instalação, diversas funcionalidades, suporte rápido.

Nachteile

Algumas funcionalidades só conseguimos comprando o produto.

Vorteile

Friendly use, I can have all different clients to help remote

Nachteile

No complaints about it always a great remote

Vorteile

very user friendly easy to use software,

Nachteile

no dislikes i liked it very much no more feedbacks.

Vorteile

Ease of access to devices and ability to run remote tools.

Nachteile

The process of removing old devices is very cumbersome. There is no way to mass delete devices. It is very slow when you have to manually select and delete 50-100 devices at a time.

In Betracht gezogene Alternativen

AnyDesk

Gründe für den Wechsel zu Zoho Assist

The features and pricing with zoho were better.

Vorteile

Zoho Assist is known for its user-friendly interface, making it accessible for both IT professionals and non-technical users. The process of starting a remote session is simple, with clear steps.

Nachteile

Integration of behalf emails from microsoft

Vorteile

My absolute favorite thing about Zoho Assist is how easy it is to use on a computer and on my iPad. My customers don’t struggle to install the software and get support. I love the fact that they have customized rates to accommodate smaller IT companies. I definitely recommend this to everyone I talk to about simple and fast Remote Desktop solutions.

Nachteile

Nothing. I’ve been using Zoho Assist for 3 years and I have not found one thing I dislike about this platform!!!

In Betracht gezogene Alternativen

AnyDesk

Warum Zoho Assist gewählt wurde

Teamviewer got too expensive to use for a small business.

Gründe für den Wechsel zu Zoho Assist

I ultimately chose Zoho because it’s a much easier platform to use and more cost effective.

Vorteile

Zoho Assist provides a quick easy way for our support team to connect with users and troubleshoot through a browser window.

Nachteile

The process of downloading the connection file and accessing the session is clunky for some users.

Vorteile

Free trial; low cost to get started; integrates with Azure AD for user login; multi-factor authentication; remote access for Android, iOS, Raspberry Pi, as well as Windows.

Nachteile

Difficult initially to understand departments and groups, and how to move devices between them. The web viewer did not provide a reliable remote access experience (the display often froze or lagged by seconds making remote access control impossible) however not had any issue with desktop app.

Vorteile

Very Versatile and cost effective. Lots of different options.

Nachteile

Hard to manage all the different options.

In Betracht gezogene Alternativen

NinjaOne

Gründe für den Wechsel zu Zoho Assist

Lots of different options and the price is reasonable for a smaller business.

Vorteile

Speed, ease, excellent performance, reasonable prices and beautiful and attractive designs.

Vorteile

Fast, don't lock, had a great range of important features.

Nachteile

A little difficult to find all resources

In Betracht gezogene Alternativen

AnyDesk

Gründe für den Wechsel zu Zoho Assist

Zoho is faster, has more tools, and for the short time I used the general performance is better.

Vorteile

The integration we have with the Desk module.

Nachteile

At first, we had a hard time understanding the difference between the remote support subscription and the unattended access subscription. But after a thorough review of the features, it became clear.

Vorteile

Multi monitor support and file transfers

Nachteile

Adding additional techs and managing different accounts.

Vorteile

Good remote support tool and easy to use

Nachteile

remote desktop feature for mobile device i guess it doesn't allow support executive to work on smart phone by controlling their mobile devices

Vorteile

es rapido y tiene todas las herramientas para trabajar en el equipo remoto

Nachteile

no puedo cambiarle el nombre o alias al equipo remoto

Vorteile

Onboarding without loosing features, besides has more features than Teamviewer

Nachteile

Nothing that I didn't deslique so far, all good

Vorteile

Being able to email a team member the deployment link to get them to install the app has been the best feature. The portal view of the devices shows all I need - which devices are setup and when are they on. The connection to our mobile totally 4G network connected devices has been very reliable. Running from a web portal means it doesn't chew resources on my device to run the connection and I have the option to log in on another device if I'm away from mine by simply signing into the site.

Nachteile

I've only been using the features I most need so far and all I need has been more than suitable.

Vorteile

It is very easy to install unattended access. To have a customer connect was a breeze, only a couple of steps.

Nachteile

Trying to manage unattended access computers was complicating.

Vorteile

Very easy setup and un-attended remote access, connection is smooth not jerky at all and very stable. Been using remote access for some time and have never had a connection drop. The after sales support is always there and they keep in touch, not that you need the support as everything does what it should, but peace of mind is always pleasant.

Nachteile

Would be nice for small users to only have to pay for the amount of remote computers that they need - not the minimum as per paid packages.

Vorteile

Very easy to use, customers can get remote support without installing software

Nachteile

Can be costly and clunky with too many options

In Betracht gezogene Alternativen

AnyDesk

Gründe für den Wechsel zu Zoho Assist

no download needed was the highlight of this product, making it much simpler for the end user looking for support

Vorteile

Excelente Aplicacion, muy rapida y me asombro lo flexible de la asistencia

Nachteile

Nada que decir es practica e intuitiva, me encanta!