Trafft

Vorteile

The simplicity of setting Trafft up is my favorite part. You don't need to fumble with anything, it's all very easy to set up and manage. It's modern, very slick interface, love the dashboard and virtually every feature is self explained. They've done a fantastic job annotating things to make them easy to understand.

Nachteile

First, the inability to refund. This, is a major issue. It's been mentioned and requested for over a year and they've not yet figured out a way to handle refunding. This absolutely needs to be addressed. Second, there's a few features, that really need to be added. 1. Disable On-Site payment PER service. 2. Option to only pull / charge funds AFTER the appointment has been approved. 3. Show Payment Form (On-site, Debit/Credit) within Appointment Details - How did the customer pay? 4. Fees for cancellations and terms/conditions for cancellation/refunds. 5. The ability to show visitors when you're Available / Not Available - easily fixed with a Landing Page Redirect or a toggle for NOT Accepting Appointments. 6. The mobile scrolling, needs a little bit of code love. It sometimes, hangs in an iframe when the user is scrolling. Other than these few things, Trafft is perfect.

In Betracht gezogene Alternativen

Book Like A Boss

Warum Trafft gewählt wurde

Bookafy, even though I was an early adopter, they sort of told their user base to kick rocks after switching up their pricing/service plans. I thought that I was getting custom fields with my purchase of their AppSumo deal and upon noticing some time later and requesting why that wasn't available , I was told to upgrade. It was a bait and switch. Upon purchasing Bookafy, they said "all future features and updates" during the time they were running their promotion, well....that didn't hold true. A year or so later, they stiffed early adopters with a subscription plan and left out a few core, fundamental features that pretty much, everyone needs for a functional booking system (custom fields). Everything was dandy...up until then. Thus, making the purchase void of any use. Hence, I was very pleased to find Trafft. They, included custom fields. Thankfully. Now lets hope they don't do what Bookafy did with the bait and switch. (I know someone @ Trafft is going to read this. Don't. Do. It.) Be good to us Sumo-lings. Don't betray us like some of the other vendors have. Take care of us and we'll happily continue to fund your venture. :)

Zuvor genutzte Software

Bookafy

Gründe für den Wechsel zu Trafft

Trafft stood out. There were a lot of features provided with their basic offering that others weren't offering. I do wish that they'd allow for us to have 15 features/integrations on the Tier 1 plan though, instead of making us buy two codes. But....it's absolutely still work it with one. The features that my specific plan comes with, really suited my needs and the purchase didn't break the bank. I enjoy supporting active developments and seeing products come to their maximum potential. Trafft, was already doing well but from the looks of it, they're bound to be the best booking system hands down. No doubt.

Vorteile

The level of customisation is amazing. Support team is quite responsive and supportive. I love how simple it is to handle a multilanguage service and being able to set my booking site and set notifications via my own email.
Add-ons and integrations offered key features for me and it's very easy to set up and translate content.
I also love the UI presentation and being able to custom it to be consistent with my website.

Nachteile

Not cons but improvements I'd like to see, like not generating invoices if services are free, would be nice to be able to edit price of a service when the booking is set from admin in the platform and having a notes/comment available to add notes to the client when booking.

Vorteile

The idea is there. I love the ease of creating multiple meeting types and how simple it is to share them.

Nachteile

It is way to buggy. Even for the embed on our website, it takes an average of 10 seconds to load. And, at least once per month, the software fully crashes and becomes unusable for a few days.

Vorteile

Trafft has been an outstanding tool for online appointment scheduling for our clients over the past 10 months. It has been constantly updated over that time making the tool even better and more complete. Trafft now stands as one of the most complete tools for managing online appointments for a wide variety of business due to its extensive features, integrationes and options. One of the best features for us as a digital agency is the agency dashboard, which allow us to manage and access all our clients accounts, enabling each client to have their own portal.

Nachteile

A few minor cons of Trafft include the inability to customize the client's portal with their own logo and colors, as these settings are currently configured for all accounts from the agency portal. Additionally, while the form can be customized, it lacks the ability to be divided into multiple stages like Typeform or Paperform, this limitation can make the registration process overwhelming if more information is required from the clients.

Vorteile

Trafft provides an exceptional experience with their Scheduling Software, offering an intuitive, user-friendly interface that expertly combines simplicity with powerful features.

Nachteile

I haven't found anything I don't like with trafft

Vorteile

Customizable
Great customer service
Many integration options

Nachteile

The pro of customizing also means I need to do a lot myself. Though this is also rewarding.
Some features I'd like aren't there yet, but Trafft is open to updating things so could come in time

Vorteile

Affordable and with great functionality. Super happy!

Nachteile

A little time consuming for setting up certain functions like custom notifications

Vorteile

I've used a lot of apps, especially scheduling tools. They are the lifeblood of my business.

I tried out Trafft thinking "this can't be for me - I'm a service/consulting pro". I thought it was more for brick & mortar businesses like salons. Boy, was I wrong.

I love that Trafft has so much included - and that you can customize literally everything, including the email & SMS notification wording (which is a big deal for me since I like communications to be in my brand voice).

It's easy to set up. I was up & running with my own domain & SMTP email and had about 5 different services ready to book in just a few hours.

Yes, I recommend this as a scheduling tool. Great app and it will replace two others I had before!

Nachteile

Nothing critical I can think of. I would like more of a one-click option to create a booking link for each calendar.

In Betracht gezogene Alternativen

Calendly

Warum Trafft gewählt wurde

The other program did not allow any customization of the email notices. The emails were incredibly bloated with too much info that got lost for my clients.

Gründe für den Wechsel zu Trafft

I got a great deal, and I also love that Trafft allowed for greater flexibility with the branding and appearance of my booking pages.

Vorteile

I like the ease of setting the website up. It is simply to fill in and to create various appointment options easily.

Nachteile

In the beginning I could choose 10 different feature options but now I can't choose anymore. Please sort that out!!!

In Betracht gezogene Alternativen

Calendly

Warum Trafft gewählt wurde

Paying £££ yearly versus a one-time payment

Gründe für den Wechsel zu Trafft

I simply can't get to grips with Calendly

Vorteile

Their proactive team actively develops the product and listens to their client's needs.

Nachteile

It is not connected to Trustpilot yet...

Vorteile

I liked the cloud based component. It gives you employee packages up to unlimited employees

Nachteile

When Initially loading it can be slow at times

Vorteile

Features and integration with Zoom, Google Meet, Zapier and booking calendars

Nachteile

The jump in price to get the features I needed was double the starting place.

Vorteile

Trafft is one of my favourite and useful tools because:

1. Easy to install and use.
2. Reliable and professional quality.
3. Full of great features - better than any others I have used.
4. Great layout, versatile and works seamless with clients
5. It is always updated and improved.
6. Support help and communication is fast, friendly and excellent.
7. Not just a flash in the pan. It has been a around for a long time.
(I also used it's Wordpress equivalent for many years).

Nachteile

I haven't found any yet. Perhaps some extra versatility in the layout would be nice - but not essential.

Vorteile

The integration of the whatssap and the sms option is a games changer.

Nachteile

You have the custom domain activated but you employee need to.login from trafft and not from your own white label.dashboard.

Vorteile

Facilita la gestión de reservas para las empresas

Nachteile

algo complejo de configurar si no estas familiarizado con este software

Vorteile

It's quick to setup HIGHLY customisable and the development is quick and ongoing

Nachteile

iCal integration would be great rather than just Google

Vorteile

Their whole set up is great. There's a well organized dashboard that is easy to navigate. The email set up is great with pre-written emails that are customizable and you can add in your own custom emails. Setting up the services was also easy and they show up clearly and well organized on the booking app itself. It is very easy on the client end to sign up for appointments.

Nachteile

They don't have iCal integration yet so I needed a work-around via google calendar. So it is doable until they have that. They also don't yet have a way to pick an override date for events. Being a single employee business, I don't need the employee management items.

Vorteile

Trafft isn't any onling booking system with ridiculously low limits. They are generous with limits even on the free plan and affordably-priced tiers, and the number of integrations despite their age in the market is very impressive. The webhook feature recently implemented is a game changer because it opens up a lot of possibilities. We don't have to rely on Zapier for simple API calls anymore and can use Make (previous known as Integromat) instead and save on software costs.

Nachteile

I'm nitpicking but certain features are still not fully developed. For example, every employee/staff/service provider can only be tagged to a single location. In theory, this makes sense since one staff can only be in a single location at any one time. However, in cases where a business offers online appointments/events, for eg. teleconsults, Trafft should allow assigning more than one location.

In Betracht gezogene Alternativen

Calendly, Acuity Scheduling und SimplyBook.me

Warum Trafft gewählt wurde

Cost and limits

Zuvor genutzte Software

Calendly und SimplyBook.me

Gründe für den Wechsel zu Trafft

Cost and use case

Vorteile

Ease of use. Stellar customer support. Integrates with your calendar. Automatic reminders. It's got everything you might need in a booking software

Nachteile

There were some glitches with calendar sync and email notifications, but these were solved within a few days by the support team. The Zapier integration is rather limited still, because it doesn't let you send information from custom fields/questions if you have a short questionnaire after the booking calendar

Vorteile

Firsthand, there were pailful of questions as I was new to the app. Later on, everything was a piece of cake. Most especially that support was there to lend a helping hand. I in fact had to cancel my web developing because of this! I got what I'm looking for! PS: I like the Pending status settings!

Nachteile

not that I don't like... maybe some more features like the Philippine Payment Gateway, and some that I already suggested (like the image upload as response and part of custom field). Also, the text notification, I just suggest it's a bit cheaper :)

Vorteile

Before using Trafft, I tried other "similar" tools such as: Calendly, TidyCal, Zoom.ai, and others... If you compare the features side-by-side... Like me, you'll likely realize that Trafft stands head-and-shoulders above these other tools. There is little comparison really. From adding coupons, to group bookings, to crafting a complex series of notification steps --- Trafft is a flexible booking engine that is designed to act as a funnel.. I really can't say enough about their library of add-on features, their responsive client support, their beginner-friendly U/I... Wow. Wow... Wow... Both my wife are huge fans!! Keep up the good work Trafft!!

Nachteile

Nothing was hard. There is a bit of a learning curve, but the same is true for any new software you use for the first time. An on-boarding video series would have maybe proved helpful...

In Betracht gezogene Alternativen

Calendly

Warum Trafft gewählt wurde

Lacked the features I was looking for

Vorteile

It is easy to use and has great features like automated emails, multiple services and easy set-up payment.

Nachteile

I wanted to use two different Trafft platforms for two different services. Both were hooked up to my main google calendar. Unfortunately, Trafft does not work with two users hooked up to one calendar, nor was I able to connect my zoom to more than one Trafft account. This was a huge disappointment.
Another issue I had was that when I disconnected my google calendar and then reconnected it, ALL my existing bookings were lost (in google) and would not re-populate when I reconnected it. This means that I had to manually add all the existing bookings in my google calendar in order to not experience double bookings in the future.
Customer service is OK, but not really fast or going the extra mile.

Vorteile

- Easy scheduling
- Single view team-calendar
- Ability to add multiple employees
- Setup multiple locations
- Create new services mapped to each location
- Integration with Stripe
- Setting availability/leaves on the calendar
- Booking Website

Nachteile

- Ability to customise a few elements, like, footer on the booking website
- Booking website needs a host page

In Betracht gezogene Alternativen

Calendly

Gründe für den Wechsel zu Trafft

- Unique features, like, a single view calendar and locations - Ability to create dedicated, nice-looking pages for each service - Map different services to different locations/employees

Vorteile

It integrates with your website and allows you to start taking bookings online, manage appointments and invoices, and get a clear view of where your business is going. Paypal and Stripe integration is super useful, you can accept payments on booking page.

Nachteile

In appointment stage, it's kind of forces users to create an account. The other alternative products provide to schedule an appointment easily more than Trafft.

In Betracht gezogene Alternativen

Calendly und Setmore

Vorteile

Seamlessly integrates with calender, zoom and other solutions with extensiable features through APIs and webbooks.

Excellent support from the team which has been very agile.

Nachteile

None at this point. Most of the features are relevant and useful and they continue to update these.

Vorteile

I love trafft! It's an amazing appointment booking system that makes my life so much easier. I can easily book appointments with my clients, and I know that trafft will handle the rest. The system is very user-friendly, and I love the fact that it integrates with my calendar. Overall, I highly recommend trafft!

Nachteile

Can be a bit hard to navigate but overall it isn't a big deal

Vorteile

Trafft is the first online booking software (I could afford) that does recurring bookings and multiple locations exactly the way I want. My clients can choose a start date/time, and the rest of their appointments are set up at the same time for the length of their package!

Nachteile

Nothing really! I'm a little impatient for some of the new features, but that's my problem, not theirs!

In Betracht gezogene Alternativen

Calendly, Acuity Scheduling und SuperSaaS

Gründe für den Wechsel zu Trafft

Trafft was the most affordable for the features I needed by far, which was so helpful for a small business like mine.

Vorteile

Trafft is super for bringing order to his appointments. Especially the intuitive user interface and the individual settings are great. Furthermore, I personally like the design and the fast service.

Nachteile

Unfortunately, there is no mobile app, but the website is of course optimized for smartphones. An app would still be great because of notifications for appointments.

Vorteile

The simplicity! No more endless back and forth emails to schedule meetings and events. With Trafft, you can do it all in one place, on your own terms. Book appointments, manage staff schedules, take payments with customers all within the platform and it's very flexible. We love it.

Nachteile

Some features are not yet implemented, such as German translation. The phone number should be defined as mandatory in the booking form. But I'm sure it will come soon.

Vorteile

The simple and intuitive user interface and the management of multiple users is what puts Trafft ahead of the competition. It's really easy to use and very customizable. And then on top of that, the price, simply unbeatable! Also there is the important Google Calendar connection and synchronization with Trafft.

Nachteile

It lacks a mobile app for iOS but the website is super adapted to mobile devices. It would be a nice to have

Vorteile

Allows us to collect payments online so the clinic staff doesn't need to bother about payments when they come for appointments. It's very helpful for high volume services such as swab tests.

Nachteile

No open API or webhook yet, so only possible to integrate with Zapier (costly). Would be good to have webhook so we can use Integromat/Make (more budget friendly) instead.

In Betracht gezogene Alternativen

Calendly und Acuity Scheduling

Gründe für den Wechsel zu Trafft

Trafft is specific for managing online appointment bookings that translate to in-person/in-clinic appointments. Also, the cost was a big consideration.

Vorteile

Trafft is easy to use and configure. It's all pretty intuitive and it works well for team calendaring too.

Nachteile

It is relatively new so it took some time for features to be rolled out, but it's got pretty much everything you need. We are still happily using it.

Vorteile

I love the interface, the look of my appointment page, and the ease of use for myself and clients who are booking!

Nachteile

Nothing! I have finally successfully replaced acuity after years and years of not finding a scheduling system that could beat it. It also integrates with my CRM SuiteDash so it makes adding appointments as new clients automated.

Vorteile

The software is rock solid, even if there are few bugs here and there, the team is very responsive and fix them very fast.
Customer support is amazing and they really do reply to each and every question.

Nachteile

No balance info for the customer so he can't pay in advance or top-up his account.

Vorteile

I like how easy it is to use this software, it isn't missing anything and has all the features to make things happen. texting, emailing, customizable pages. It's got it all

Nachteile

I wish there was more of a way to integrate colors in forms.

Vorteile

I love this program, super clean, easy to use, great support, great features, and a nice booking page.

Nachteile

I do not like that I cant set the availability by service. I also notice some glitches overall. They are;t anything that have affect usability yet.

In Betracht gezogene Alternativen

Calendly und Acuity Scheduling

Gründe für den Wechsel zu Trafft

Pricing and ability to book and pay.

Vorteile

I like its dashboard. It is easy to use and understate.

Nachteile

There is almost no incomprehensible place. Documentation and explanations could be more.

Vorteile

The customization. The appearance. The price. The ease of use.

Nachteile

That I did not find a sooner. If I had of known about the software, I never would have purchased anything else.

Vorteile

Since I am working a lot of clients I needed a solution for a good booking system. I was in a market for quite some time to find what fits my needs and I didn't go wrong with Trafft. Dashboard looks great, it was easy to implement and every time I asked for support it was quick and easy.

Nachteile

There is great zoom integration, but I started using other webinar solution which is not integratet

Vorteile

Really nice customer support & a great product overall!
What more could you ask for? :)

Nachteile

Can't think of any right now. Perhaps a bit more customizable features for better branding

Vorteile

Design and ease of use. It works exactly how I imagine a booking scheduled should work

Nachteile

The payment setup. I don’t like that sensitive information for stripe and PayPal processing is required. Oauth needs to be integrated. This will improve trafft services tremendously.

In Betracht gezogene Alternativen

Calendly

Warum Trafft gewählt wurde

Complicated and Limited features

Gründe für den Wechsel zu Trafft

Flexibility.

Vorteile

As a small nonprofit, we can't afford to waste time scheduling. This app let us focus on more important things.

Nachteile

This software met all my needs, so I don't think anything really.

Vorteile

Sparing so much time! Easy access for people interested in classes. Stellar support.

Nachteile

Events would be really helpful, and maybe some more payment ideas.

Vorteile

It supports traditional Chinese and is easy to use, which is great

Nachteile

There is no multi-agent mode yet.
Continue to refuel R & D

Vorteile

i use it to organize and archive meeting requests

Nachteile

Location feature is not useful and valid for me

Vorteile

It's a very good application, don't let the hands of the software developers be touched by a stone.

Nachteile

I don't like the design in this app and their pricing is high for middle eastern countries.

Vorteile

The price point, I just paid once, no monthly payments

Nachteile

There's no package offers available, they keep promising but it's been a while and nothing so far

Vorteile

I like that it solve my issue, I am starting a vaccine education program with would need to put volunteers on the platform for people to book, this platform allows them to self-identify their availability and generate a zoom link, it saved me a lot of time.

Nachteile

While there aree translation, the booking page's language would could not be more than one that allows people to choose, which is not ideal as people some might not understand some particular language.