Exercise.com

Vorteile

Does everything we require for our gym in one place

Nachteile

Quite a learning curve as there are so much features

Vorteile

Has EVERYTHING we need in one place! This is one powerful piece of software backed by some great people.

Nachteile

Sometimes has TOO much and I'm fishing about for how to solve something. Good thing [sensitive content hidden] is available. She knows the system inside and out and quickly gets me on the right track.

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Vorteile

Easy navigation, scheduling calendar was easy.

Nachteile

didn't meet our expectation from programing aspect and our business model.

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Vorteile

I enjoy the all-in-one aspect of the platform. It's a CRM, including scheduling, billing, and communication; plus a platform to deliver your training programs and plans to clients. You can set up the platform to be your very own app in the app store. Clients only need to use one single app rather than multiple apps for scheduling, billing, and training.

Nachteile

The training plan part still needs some work to be able to easily create, navigate, and manage training programs, especially for in-person client sessions. For personal training gyms, especially those that train multiple clients, it's a necessity to create, edit, update, and manage training plans easily and efficiently on a daily basis.

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Vorteile

That it is an all in one hub. I have saved money in being able to cancel all other website tools I was using and I dont have to bounce between anything while working now.

Nachteile

I am not tech savvy so learning the system to start was a little hard but having [sensitive content hidden] to walk me through it each week helped immensely and he was so patient with my lack of understanding! The customer support made up for! Some things are hard to see at first but a few weeks in you start to understand!

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Vorteile

Doug was very helpful, informative, and insightful in guiding us through program development and strategies to improve our approach to hybrid training.

Nachteile

No cons about exercise.com. The platform has allowed us to grow and expand our community of athletes.

Vorteile

How robust and comprehensive the platform is definitely the biggest strength. There's tons of tools and options that were able to customize relatively quickly. I have not seen this on another platform.

Nachteile

The only con is that there is not a mobile app friendly backend.

Vorteile

Working with a developer in house on a weekly / biweekly basis for ongoing support.

Nachteile

If I had to be picky it would be about the time it takes to launch the app - but that is part of the process. I don't mind because it makes the product more valuable.

Vorteile

Exercise.com Has made business operations 100x more efficient. They are always quick with responses and troubleshoots regarding maintenance and making sure we are up to date with every update.

Nachteile

Occasionally we have issues with our customers easily operating and understanding the app, but it is likely due to individual tech knowledge more so than the app itself.

Vorteile

Solid fitness platform with helpful features and excellent personal assistance

Nachteile

The downside of any very versatile platform: It takes a while to navigate the many features. But they do tackle this well through excellent support

Vorteile

[sensitive content hidden]- always available to help and answer questions

Nachteile

I wish we were up to date on new features being released - a monthly newsletter maybe?

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Vorteile

Ease of use and customer support! Super quick response to asked questions.

Nachteile

Have not found any negatives yet! But, we’re always looking for ways to make it and us better.

Vorteile

Ease of use, support from the team there.

Nachteile

I wish there was more nutrition options for coaches that offer that

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Vorteile

So far my experience with exercise.com has been superb. I had an app built and it turned out sweet. My contact with my exercise.com team has been professional. Responses to my many questions have been timely and my POC [sensitive content hidden] has been super patient with my lack of IT knowledge.

Nachteile

There was a hick-up on the IT side of the house in the early phases when my app was being built. That situation was quickly resolved and we got back on track.

Vorteile

They have it all! An actual All-in-one platform

Nachteile

With the serious individualization power of this software comes serious planning and organizing.

Vorteile

It was easy to get started and clients love it

Nachteile

There have not been any cons that we have found so far.

Vorteile

it's seamless integration of workout creation, client management, and progress tracking in one place. The custom-branded app feature adds a professional touch, allowing businesses to stand out. It’s efficient, user-friendly, and ideal for scaling fitness businesses.

Nachteile

The one drawback of Exercise.com is that its extensive features can have a bit of a learning curve for new users. Additionally, some advanced customization options may require more technical knowledge. While the platform is comprehensive, it can be overwhelming for those just starting out.

Vorteile

This is really just a huge shout out and THANK YOU to [sensitive content hidden] for her fabulous customer support! She is A-mazing and consistently handles off the wall requests from us with quick responses and a patient ear for our problems. I always feel like we're going to find some kind of solution, new trick or easier way to accomplish a task when we in get in touch with her.

As far as exercise.com itself, what I like the most is that the platform is being improved as time goes on.

Nachteile

That the financial reporting was limited. It was also confusing for athletes to purchase training sessions and schedule them. This may be more a reflection of how we set up our on training options on the back end, but the customer's app experience was not particularly visually appealing and often times was difficult to use due to options menus or buttons populating to outside of the usable screen on phones.

Vorteile

The platform update was great and the customer service experience I have had with [sensitive content hidden] has been great over the years. This is a big reason why I choose to stay with Platform.

Nachteile

I would like to some development on the platform to run a In-home (Mobile) fitness business. A lot of the framework is there just needs some tuning.

Vorteile

The ease of use along with the customization to your brand etc

Nachteile

Overall the features of exercise.com are the best that I’ve seen in the industry

Vorteile

Customer Service with [sensitive content hidden] has been exceptional made the process easy to get started and has been helpful with any questions I have had.

Nachteile

Had some trouble communicating with the technical onboarding team and going through the process of getting the apps approved by google and apple.

Vorteile

Great customer service and support from the team. Weekly calls to get you up to speed are extremely helpful. The team members are very quick to respond to emails.

Nachteile

No real Cons, like with any new system, it takes time to learn it and get used to it. The app process takes a while to get started and move forward. Lot's of back and forth.

Vorteile

Very helpful and professional! Easy to work with and always get back to you in a timely manner!

Nachteile

The cost would be my biggest complaint! While the services are great, I wish there was a little bit more of a costly option while building the app!

Vorteile

Our company is working with Sage and she has been the most responsive rep we’ve ever dealt with! Awesome experience with their tech, onboarding, and sales team!

Nachteile

I don’t really have anything negative to say.

Vorteile

I love how easy the platform is to use for a technical guy like myself. I love the flexibility that it has and the ability to make basically whatever I want and need for my business.

Nachteile

It can tend to feel a little robotic and rigid at times which can turn some of my clients off.

Vorteile

Custom app, modifiable, ease of use, customer support

Nachteile

App exits out of you phone if you switch to different app during workout. Analytics are hard to capture with integrating ads. Inputing 1RM with clients doesn’t transfer to client measurements. Building workouts is cumbersome as you can’t edit sets and reps for each week and exercise at the same time. Least favorite is that video hosting now cost money and framework changed. Using YouTube was a lot easier.

Vorteile

It's ease of use and the migration team was amazing. They helped me migrate, with hiring IT people.
The system itself is hugely flexible and packed with canned report, which can be modified to your needs.

They even created a new feature for the platform based on my needs.

Nachteile

We negotiated a good price for my two small gyms, but my next tier is a leap.
Ask lots of questions during the sales process

Vorteile

1. Outstanding customer support (Shoutout [sensitive content hidden]!)
2. Customizable features and powerful tools
3. Branded mobile apps and client portal

Nachteile

1. It works well as a "fitness" programming tool, but there's some weakness as a "sports performance" programming tool.
1a: Video analysis tools for sports skill remote coaching would be useful.
2. Nutrition coaching has to be manual. Automating that would be easier.

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Vorteile

The platform is very customizable with many options to set up your services and offers that best fits your needs, and their customer service is incredibly helpful during the onboarding process!

Nachteile

Having so many set up options can be overwhelming to figure out the best way to operate, and the manager / dependent set up isn't great but we make it work!

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Vorteile

Their Customer support is very friendly and patient when I inquire about specific questions on how to best use the options in their software for any use case I may dream up. Their Software does an incredible job working as a Brick and mortar gym management tool without limiting options for personalized Online coaching or stand-alone online training program/plan offers.

Nachteile

The learning curve is a little steep, and you really have to play around with it a lot to realize where all the customization options are, how they work nested inside other features, and how to use them. That's one thing that takes some getting use to. I would love more tutorials and more updated support docs to explain some of the workflows.

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Vorteile

Being able to keep track of clients both those that come in to workout in our studio and those that are online.
I like having [sensitive content hidden] helping us with all the questions we have about the software.
I also like having the app for our clients to access their accounts and the ability to schedule classes and appointments

Nachteile

The many features can get confusing when trying to build out our online training programs. The group feature is very confusing with assigning certain programs to certain members.

Vorteile

We love how we can put workouts together and people can access them from all over.
The customer service and onboarding process was great too. Easy to set up.

Nachteile

The way it does billing is a bit wonky. It’s so hard to change charge dates and is confusing. The only way I have been able to figure it out is to start a new contract and cancel the old one which isn’t a good way to do it.

Vorteile

The on boarding process was great, and customer service has been wonderful. We love the white label app, and the overall look and feel of the software is good.

Nachteile

The reports are great, but very hard to set all the correct data points to get the information needed. I do think the scheduling process could be a little smoother, and the communication side of the software is still a bit antiquated.

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Vorteile

It's easy to learn, even though I am still learning parts of it. I love how easy it was to set up the health history and waiver forms. Also, I can check in with my clients through the assessments.

Nachteile

I don't like that I have to cancel out a client's session to reschedule. It would be nice to have a reschedule option.

Vorteile

Ease of use and automations have made it easy for billing and communicating messages.

Nachteile

There has been confusion for some parents on the registration process but most of that comes from user error. If there was a way to have registration lead to a breakdown / tutorial on how to use the app, that would help parents a lot.

Vorteile

I like the fitness tracking and the ease of use. My account rep Jeremiah Ahart has been phenomenal with question and fast response times. He has made this process very smooth and removed all doubt that this is a powerful upgrade that we are making as a facility to add more value to the market place while delivering solutions that our members will rave about.

Nachteile

At the current time I don't have any cons. Only thing I could say is that it doesn't directly integrate with Wix but with the sub links used it should make everything seamless.

Vorteile

All of my clients think the app is great for accessing their workouts. Abby was great helping me understand how to use the platform.

Nachteile

Sometimes my videos didn’t upload. It took me a while to learn how to use the platform and figure what best suits my business but that comes with learning.

Vorteile

I like being able to work with Abbie in building my app out and having that support. I also like the customization option and the ease of use to build programs, set up payments, scheduling, etc.

Nachteile

I would like to see more customization features considering the annual cost is not inexpensive. I'd also like to see the communication options for 1:1 clients to improve such as being able to send voice messaging and create and upload video recordings (right in messages or the discussion room) to clients and/or inside the discussion rooms for programs we are running as well. I'd also like to be able to integrate more than myfitness pal into the app - i use mymacros+ for my clients and to be able to connect that over would be supreme for myself but overall my clients experiences as well.

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Vorteile

I like that it is all encompassing for communication, payments, workouts, and client database. It's been a solid platform

Nachteile

The PLANS tab could use upgrading to be on par with other apps. Creating workouts is in-efficient currently.

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Vorteile

The simplicity of it. Easy for users to navigate. Easy to create plans.

Nachteile

I do not like that when creating plans the days do not line up with the plan schedules in the app that users see. I create plans to start on Monday but when I publish them the week in the app runs Sunday to Saturday..this is very confusing to users because they think the first day is a rest day.

Vorteile

The service reps are friendly and professional, know their stuff, and are pretty quick to respond. [sensitive content hidden] is our rep and does a wonderful job taking care of our needs and guiding us through the software.

Nachteile

Overall it's a great product. There are a couple of software issues like bill dates that don't show correctly on our end when we pause members.

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Vorteile

The ability to do EVERYTHING on 1 platform..... and my trainer [sensitive content hidden]:)

Nachteile

I can't come up with anything significant.

Vorteile

Met a majority of our business needs with client management, booking, staff management, attendance record, billing, etc.

Nachteile

Not conducive for simple transactions such as storefront guest checkout, product inventory. Web portal felt disconnected and scattered in terms of work flow. Reporting were limited and not as functional. Automation features were limited and problematic. Interface not as clean as wellness living, which made it difficult to train new staff members. Customer support was good but sometimes difficult to get a call with a representative to provide quick solutions.

Vorteile

Functionality, great customer service, total customization

Nachteile

I’m not tech-savvy at all so it’s not intuitive to me despite it being very user friendly. Luckily it’s easier than others I’ve used and they walk you through every step.

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Vorteile

I love how they teach you how to use the platform before it is fully in your own hands. Education is super important for business owners, and I believe each owner should know how to operate their back end systems.

Nachteile

Originally when I wanted to develop an app for my company I wanted to have a technical analysis feature for my coaching program which exercise.com did not offer. However it offered everything else I was looking for, and the price matched what I was looking for. I understand I would have paid a lot more to get the technical analysis aspect incorporated, but could potentially be a feature to include in the future.

Vorteile

Love the customer service, how willing everybody is to help, how friendly, and how easy it is to use the platform. Abbie was AMAZING and always readily available to answer any questions I may have.

Nachteile

I would like the video quality to be a bit better and maybe the capability of tracking macros within the app. Everything else is awesome!

Vorteile

The customer service, Abbie has been with me every step of the way to answer any and all questions always in a timely fashion !

Nachteile

Not loving all of the new updates. Also i wish you could scan people in and i've had a lot of trouble linking my card reader to the Exercise.com. I've never been able to get it to work.

Vorteile

[sensitive content hidden] and the team have been supportive, timely, and incredible to work with throughout the process of building my custom fitness app. This was a big step for me to take and switch my business over, but they have been there every step of the way to help me with troubleshooting and staying on track.

Nachteile

Honestly, I haven't had anything that I haven't liked about my experience. It has been great.

Vorteile

Customer service, automations, ease of creating programs

Nachteile

There are so many features I think would be helpful but don't know about or don't know how to use. App glitches sometimes.

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Vorteile

It’s versatility and professional look.

Nachteile

Specific data points to use for athletes such as sprint speeds are lacking.