Splashtop

Vorteile

SOS App + Streamer können gleichzeitig laufen

Nachteile

Preisgestaltung
Optik
Verwaltung
Streamer ist immer an ein Abo gebunden und können die Streamer Geräte somit nicht mit verschiedenen Abos gemeinsam benutzt werden, sondern nur via SOS App was das ganze witzlos macht

In Betracht gezogene Alternativen

ManageEngine ServiceDesk Plus, NinjaOne und AnyDesk

Warum Splashtop gewählt wurde

TeamViewer hat wieder einmal die Kosten erhöht

Gründe für den Wechsel zu Splashtop

50% Kostenersparniss

Vorteile

Splashtop provides a reliable and secure remote desktop solution, especially appreciated for its fast connection and user-friendliness. The installation is easy, and it works seamlessly across different platforms, including MacOS. It’s ideal for IT support with multiple clients, as we can quickly access different devices. Additionally, the pricing is very competitive compared to other solutions.

Nachteile

It would also be helpful if there were more integrations with other IT management tools to further streamline workflows.
Biggest disadvantage: Api access is only available for the enterprise plan

In Betracht gezogene Alternativen

AnyDesk

Warum Splashtop gewählt wurde

We switched from TeamViewer to Splashtop because the pricing is much more competitive. Additionally, a significant change in TeamViewer’s group management made the handling cumbersome, severely impacting our efficiency.

Gründe für den Wechsel zu Splashtop

We decided not to go with AnyDesk because, while it’s a solid option, it lacked some of the advanced features we needed for managing multiple clients efficiently. Additionally, Splashtop offered better pricing and more robust unattended access, which suited our requirements better.

Vorteile

Easy to use, very affordable remote access/monitoring and also very easy to setup. I've utilised a few different remote access softwares over the years and this one is in my experience the easiest to setup. If you were not as techy, it'd still be easy to setup.

Nachteile

The interface is also kind of basic but it's not a huge deal, but it feels a bit outdated compared to some competitors. Also, I wish there was better support for multiple users on a single session without needing a more expensive plan.

Vorteile

The ability to wake up, restart, and update the agent remotely from the admin panel.

Nachteile

Clunky to install, maintain, Interface needs an update. Different product line makes it unnecessarily confusing. SOS , Business, etc.

Vorteile

During my trip, I needed to access important files on my office laptop. With Splashtop, I could log in easily from my personal laptop. The experience was smooth, and I could navigate through my system with ease, and retrieve the necessary files. It's super simple to use and helpful.

Nachteile

It's a bit complicated for non-tech users to navigate through it.

Vorteile

Easy to deploy, access and use.
Splashtop really is a must-have remote agent for MSP's regardless of size.

Nachteile

The only issue I have with Splashtop is that I wish I could deploy it for personal use.
It's an amazing product and my go-t0 remote access agent.

Vorteile

We get Splashtop integrated with NinjaOne and have used the product for a number of years. It's fast and feature rich and allows both unattended and also attended remote support.

Nachteile

Sometimes it can be slow in launching but once its up and running the product works without issues.

Vorteile

Os acessos remotos são simples e se reconectam rapido após uma queda de internet por exemplo.
Tem um acesso fluido e boas opções para bloqueio de audio

Nachteile

Poucas funções para controles de administrador e transferencia de arquivo via acesso remoto.

Vorteile

I like the interface, I find it very easy to navigate and I very much enjoy the auto-login functionality as it saves me a lot of time entering passwords. I find the whole product to be user friendly and stable.

Nachteile

The only thing I don't like about Splashtop is the chat functionality. The chat windows is only on the remote side and it makes chatting with the end user difficult.

Vorteile

Splashtop is very responsive and never glitchy or choppy. Splashtop has cool advanced features for computer connectivity on the remote end.

Nachteile

Nothing comes to mind. I have never had any issues with the software.

Vorteile

The features, functions, user accounts, and controls.

Nachteile

Cost, and limitations of some features or having to buy add ons.

Vorteile

Ease of install and use. Intuitive for clients

Nachteile

Can be diffucult to use if there is not a robust stable internet connection

Vorteile

Great features and tools. Can manage a lot through RMM.

Nachteile

Issues with RMM not functioning properly.

Vorteile

The best thing is it's feature of simple remote accessibility to the softwares with fair security and reliability

Nachteile

It's user interface can be better according to the modern time and certain functions can be added

Vorteile

Ease of use, cross platform compatibility, OS and IOS, full featured app. and all at the price point that's better than most remote support softwares on the market today.

Nachteile

None so far I very happy with the features and stability of this software.

Vorteile

Splashtop we have used for many years and it has a really easy deployment along with being updated frequently, all the standard features plus a few extras are included out the box.

Nachteile

The change of licence model now makes Splashtop really expensive if you need to scale up number of devices in your account, it used to be much less expensive and some of the new features are good but come with an increase in cost.

Vorteile

Feature rich and fairly priced. Rare in the current climate.

Nachteile

Can be a bit clunky, especially when it comes to file transfer/live chat

Vorteile

I can have multiple staff use a single login. The price is in a range that as I add staff I can afford the additional license. I have a rescue link my my web site. The product is stable and consistent. I can remote support IoS and PC devices.

Nachteile

There is nothing I need that this product does not do.

Vorteile

Splashtop is easy to use and deploy. Users "get it." Customers "get it." There's also no additional software to download as you must in other products.

Nachteile

The chat feature isn't great. User's aren't provided sufficient prompts on how to use it. My legacy version of Splashtop doesn't have multi-monitor to multi-monitor viewing. Moving to a version that does is a huge price jump

Vorteile

Splashtop's ability to quickly launch without hidden installers makes this tool a great asset for remote support. The ability to manage and trigger sessions with a standalone application vs being forced to run within a web portal makes it great to run independently of web sessions.

Nachteile

Linux support is still not at the capacity of some competitors. Would love to get CLI ability for Linux hosts.Would like to be able to join/transfer/takeover a session from another support technician even if not under the same account without having to restart a new session.

In Betracht gezogene Alternativen

ConnectWise ScreenConnect

Warum Splashtop gewählt wurde

Cost vs features used was a large portion of the switch. I like not having to pay for the kitchen sink when I don't use 80% of the other features that are bundled into other products and have to pay for things I don't need.

Gründe für den Wechsel zu Splashtop

Cost and ability to not be tied to a web portal for all session management.

Vorteile

Simple to use and deploy, primarily use SOS client for majority of clients on an ad-hoc basis. some streamer installs on critical user systems.Like the audit trail of sessions, good for billing time to jobs.Like the ability to create a customise/signed SOS+ client App. look very professional.

Nachteile

I have the SOS+ 10 subscription would be nice to see other pricing tiers, say SOS+ 15, 20, 25 etcCan sometimes say poor internet connection when both have excellent internet service.Would like to see a client/customer facing web lading page that could be customise to my business and integrated into my web site

Vorteile

Easy to use product, can get to a computer easily and quickly for remote control.

Nachteile

Connections can be a little sluggish, and interface is a little challenging if you delve deep. General connection and remote control is OK, otherwise

Vorteile

Once setup and installed it works well. Custom Deployments are great to have, as is the supposed voice call options - but never been able to get that to work

Nachteile

Combining the SOS and Streamer apps from Client perspective would be a huge help - AnyDesk have nailed this.

Vorteile

I like that I can run it both from my Windows PC and my MacOS notebook.

Nachteile

MacOS is difficult to setup and I know it's Apple's Issue.

Vorteile

Packed with very useful features while being secure

Nachteile

None, No issues at all. Thank you Splashtop team

Vorteile

The software is straight fw....client download the software, generate the code and the tech can use the code to log into the computer remotely.
It is stable, fast and work great.
can see connected sessions or that were connected from the admin console.
depending on your license you can have more than 1 tech connected to same session and u can have unattended access as well depending on the license.

Nachteile

with mac we have to enable settings in system to allow splashtop to take control but this is mainly Mac os system issue.
The client has to generate the code every time from his end.....if it can work the other way it will be easier....I mean we generate the code for him or he can just install software then it appear on our end.
If there is an icon on the desktop that the client can click on to appear on the admin console it will be great.
it doesn't capture windows user password for reboot.

Vorteile

I use this to help users with on demand support, as well as monitor servers and computers with unattended access. It’s fast, secure, easy to use and very responsive.

Nachteile

I don’t really have anything I don’t like about this software. I think it’s a great tool. I do wish I could access more than one computer from more than one device without 2 licenses. Since sometimes I’m supporting multiple clients at once.

In Betracht gezogene Alternativen

RemotePC

Warum Splashtop gewählt wurde

Security, features, multi monitor support.

Zuvor genutzte Software

Zoho Assist

Gründe für den Wechsel zu Splashtop

The security features and multi monitor support.

Vorteile

Very east to install and lunch.
Fast connection with no delay.
Full control on device.
Chat box with customer.
Join session with code.
Access mobile devices as well.

Nachteile

Chat history disappear after restart.
It doesnt reconnect automatically after restart.
Admin console can be upgraded to include more reports

Vorteile

how easy it is to remote on and manage a device. the only limit is internet connection which is standard for all things so everything on this works well

Nachteile

can only have one person remoted on a device via splashtop at once.

In Betracht gezogene Alternativen

RealVNC Connect

Warum Splashtop gewählt wurde

changed jobs and my old compnay used an in house remote tool that was unstable and unreliable

Gründe für den Wechsel zu Splashtop

splashtop is more stable and relaible and a lot easier to use

Vorteile

I can drag and drop files from my desktop to the client's; It is easy for the client to install and use, the client's agent is quite small; Video update time is subjectively short; I frequently do not remember there is a short lag between what happens on the client's computer and when I see the change on my screen. I can see the client's mouse pointer on my screen. This makes it so much easier for the client to explain to me what is happening on their computer. (It is an option, you have to select it.) I can arrange an unattended connection to the client's computer. Some of my clients prefer this.

Nachteile

My version has a limited number of unattended connections. I don't need an unlimited supply but I do need more than 10.

Vorteile

Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.

Nachteile

The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.

In Betracht gezogene Alternativen

Dameware und Zendesk Suite

Warum Splashtop gewählt wurde

LogMeIn while providing a heavyweight piece of software were exorbitantly expensive. Massive price hikes every year. Why did I put up with them for so long? Fear of having a major headache in transitioning all clients to a different product.

Zuvor genutzte Software

LogMeIn Rescue

Gründe für den Wechsel zu Splashtop

I enquired with many companies, those are just a few that come to mind. The easiest and most useful help was from Splahtop. They gave me a full trial, extended that trial and then helped in the move from LogMeIn to the Splashtop product. All the way through I had regular email communications checking all was going well. Very satisfied customer.

Vorteile

Easy setup
Quick and stable remote connections
Security features
Easy to learn and administer
Low bandwidth requirements
Anti-malware integration

Nachteile

Rollout via Active Directory is a bit tricky, but doable
Only the main admin user is able to create delegated admin accounts

Vorteile

Very easy to use and deploy. Has all the features I could possibly need and then some. I've had other competing subscription products that just kept increasing in cost. Splashtop I think is perfectly priced and excellent quality. Having the ability to view and remote assist a mobile phone user included is a real value add for my clients.

Nachteile

Ive never really had any major issues while using the product. I wish the on demand SOS download through Splashtop's site could be custom branded instead of having to host and deploy a branded SOS on my own. Other than that can't think of anything else to gripe on. Keep up the excellent work guys!

Vorteile

We love the ease of use for this product. We can easily find our user computers as it allows us to separate them into searchable groups. Additionally, we set this up to be deployed via Group Policy, which made the installation process for our end users seamless. Also, we love that when the remote session is over, it automatically locks the user's computer for added security (in the chance they have stepped away from their desk while we are working on it). It truly does facilitate remote access. I highly recommend it!

Nachteile

The only con is that the installation process was a bit more involved for our Mac users. It did not allow us to have a silent deployment for these devices, which caused our technicians to have to take time to install it locally. Although the product is great, this slowed us down significantly while trying to deploy this across 500 Mac Users.

Vorteile

I like the ability to customize and configure a deployment pack and either use a usb or link to deploy. I have not been disconnected or froze at all and there is no delay when using mouse/keyboard. I also like the resolution when connecting and ability to switch the remote monitors as needed.

Nachteile

The only (minor) thing I don't like is that when using a new computer to remote from is that an email is sent to add the device to the allowed list. It would be simpler to have a way to verify by simply sending a code to my phone asking for permission.

In Betracht gezogene Alternativen

Zoho Desk und GoTo Meeting

Warum Splashtop gewählt wurde

Random disconnects, mouse/keyboard delays and freezing.

Gründe für den Wechsel zu Splashtop

I really liked Splashtop during the trial and pricing.

Vorteile

It works way better than other screen sharing apps I have used. It just works. I also like the cost - compared to teamviewer, it is more reasonably priced and I don't have to fight bugs all the time. It works when you switch to wifi - long time teamviewer bug!

Nachteile

The only problem I have had (and it was short lived) was that it is easy to close the remote client accidentally. Once you realize it needs to stay running (and don't close the tray icon) - you don't have any problems. I caught this very early on.

In Betracht gezogene Alternativen

Remote Desktop Manager

Warum Splashtop gewählt wurde

TeamViewer wouldn't work on devices connected to wifi - it was bizarre. Never used to work like that, but the software just kept getting buggier and buggier. Also, the disconnects were horrendous. Now that i am using the same connections / computers without issue - I know it was the software.

Gründe für den Wechsel zu Splashtop

It was a better fit for my small business.

Vorteile

As a sole proprietor PC Repair business owner, budget, security and diagnostic and remote desktop features are my highest priorities and Splashtop fits most of the bill.

Nachteile

I would rather be given a new password by my client and have to input it before I can remote-in on their PC each time. I have already had them be concerned about this. I told the client, people shoud always have a password or PIN login for Windows instead of an auto-login option for their own security. Other than that, I love Splashtop Business's features and performance.

Vorteile

Splashtop makes it really feel as though you are standing in front of the device, actively using it, regardless of the operating system. I was able to use terminal and command prompt/admin commands with no issues. Customizing the SOS app for our end users was a breeze and actually fun! I couldn't reccommend Splashtop enough for remote support.

Nachteile

It costs money and it doesn't come preinstalled on hardware when I purchase it from manufacturers! Haha.

Vorteile

I have been a long time client of Splashtop close to the beginning before anyone knew of it. I like the ease of use, it just works like the other products. It lets me connect to new and one time customers easily cutting down on travel .

Nachteile

I have the streamer product and was a little reserved about adding SOS because of cost as I'm a one person shop. If were to have a branded connection would be cool or a link on my website with a branded page. Otherwise I have not had a problem with people finding the correct website and login in. it's been fairly easy for them.

Vorteile

The ease of use for clients is great! When the customer is already frustrated with a technical issue, the last thing they want is to struggle with complicated remote support software. Quick and easy download / install allows us to connect to the customer within 1-2 minutes.

Nachteile

We haven't come across anything we do not like about this software. We run multiple trials, tests, and purchased the product to deploy for customer support and it always delivers.

Vorteile

Price and easy to use for the end users.

Nachteile

sometimes controlling the other computer when installing apps.

Vorteile

Support is US based and the software was easy to deploy

Nachteile

A little funky learning the control of users and assigning permissions but overall great as just one sign in for control and billing portal

In Betracht gezogene Alternativen

GoTo Meeting

Warum Splashtop gewählt wurde

Price and support issues

Gründe für den Wechsel zu Splashtop

Price for unlimited endpoints

Vorteile

What I like most about the software it s the cost! The cost is amazing compared to what we had with Central. We have close to 500 Machines using the RMM and Splashtop direct.

Nachteile

When using with Integrated RMM you cant drag and drop files or print. Would like the remote printer to just re-direct the printers instead of having to ad the XPS Viewer.

Vorteile

Significantly less expensive than Logmein and some of the other remote access tools. Has all of the same features as some of the more expensive solutions.

Nachteile

Multi screen support is not available in the Business Access Solo.

Vorteile

Ease of Installation, Ease of Use, Value

Nachteile

No Toolbox feature like ScreenConnect has
Lacks

Vorteile

Easy to use, better screen render than teamviewer, easy to install and great admin controls. Also allowed me to distribute and manage remote administrators.

Nachteile

does not work on Linux well. Sometimes it does not work and no reason for connection issues. but quick reboot of streamer and the problem is sorted.

Vorteile

This is the most cost effective replacement we have found to logmein. Once Logmein raised prices after being purchased by Cisco we looked for alternatives. Splashtop allows us to install on 500+ computers, and can have multiple support agents logged in simultaneously when collaborating to solve a problem. We can even

Nachteile

Software is easy/intuitive to use, the client is great. The web interface is a bit dated, could use a face lift, but we rarely use it. The client interface works well.

Vorteile

Light on resources. Can customize deployment packages for the customer to download themselves via a link.

Nachteile

I haven't seen the feature of being able to boot into Safe Mode and control the desktop yet.

Vorteile

I tried a few different remote access applications and for the price Splashtop is by far the best. The ease of setup and connecting to the remote systems is great. The file transfer is a great feature as well.

Nachteile

Only downside is if you connect from one machine to a remote pc and leave it connected you can’t connect to a 2nd machine. I tried to disconnect but it never seems to work.

In Betracht gezogene Alternativen

ConnectWise ScreenConnect

Warum Splashtop gewählt wurde

After getting a new Mac I cloned the new Mac from the old one using the Mac OS and no matter what I did it retained the app settings from the old Mac so I couldn’t use both. I contacted support and they were no help.

Zuvor genutzte Software

RealVNC Connect

Gründe für den Wechsel zu Splashtop

Overall price for features

Vorteile

The ability to create specific installation files with specific configurations for specific clients. Also the ability to create users that can only access certain groups of computers. Set up was super easy and support is accessible and knowledgable.

Nachteile

The printing functionality is a bit cumbersome. But it works.