Interact

Vorteile

I really like it because it was very easy for me to navigate the platform and access all the information I needed.

Nachteile

Sometimes I wish I could more easily connect with other platforms that I use to manage my projects or keep them organized.

Vorteile

I mostly like third party intergrations with interact.

Nachteile

Their UI is little bit difficult to understand to use.

Vorteile

While a lot of freestanding, third party recognition software exists, the system that comes free with the Interact intranet platform gets the job done without organizations having to have yet another system/vendor in place. The recognition feature is what drove traffic to our intranet and it was used by 98% of the organization. A huge success.

Nachteile

I would have kept my contract with Interact had they been able to offer better customer service. Because they are based in the UK, the times during which their team was available to have a conversation with my tech team didn't align with my US-based tech department's availability. I struggled to get in touch with a real person and the back-and-fourth of the ticket system was too tedious for some of the situations we faced. The system is far better and easier than SharePoint, but in my opinion, not as user friendly as Simpplr.

In Betracht gezogene Alternativen

Warum Interact gewählt wurde

Gründe für den Wechsel zu Interact

Vorteile

Interact was a great product when we started using it; however, with their newest UI release, it is even more amazing. You can even translate pages for team members who speak other languages than English! The new UI feels so fresh and clean, and extremely interactive.

Nachteile

The one gripe I have is that when you use the "carousel" to display images, the bottom text block can cut off some of the image. It also doesn't allow you to adjust profile pictures well. Some people upload a vertical picture, and when it shows in the profile bubble, it squeezes it all in. It should be similar to Facebook or LinkedIn, where it shows you the circle that will appear.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Interact

Vorteile

The collaborative capabilities of the software have enabled our network (that is dispersed in almost 200 independent local offices across the UK) to communicate easily with one another, sharing their knowledge, ideas and resources with one another. We use a variety of Interact features to enable open communication across the platform, for example comments/feedback are welcomed on pages, discussion forums that everyone can use, users can add their own news items/blogs and there are groups for specific offices, projects etc.

Nachteile

We have had a few issues with emailing from the software however the broadcast emails work really well and when used with the persona feature they enable us to send targeted emails to specific sectors of our network (for example, all trustees, all senior managers etc.).

Vorteile

Thoughtful, intuitive, well supported, features keep rolling out

Nachteile

Current mobile solution needs improvement, but that’s coming soon

Vorteile

Great design features and layout options - attractive and easy to use.
Excellent aftersales support, training and customer care.
Product updates are regular and relevant.
Analytics tools are useful and easy to digest.

Nachteile

It takes a bit of getting used to at first but once users / authors are trained, for the most part the software is intuitive and easy to use.

Vorteile

It is really easy to install, build and maintain by non technical staff. Great user experience, very easy for content owners to create good quality content. Great social features, such as blogs, comments and forums. Regular updates and a comprehensive online support community.

Nachteile

Some basic building blocks need updating, most importantly the forms and workflows functionality. Whilst you can build useful workflows for business processes, the suer expeirnece is currently poor.

Vorteile

Easy to use, both as a straightforward page editor and for controlling the flow of content in larger organisations, including role-based authorisation and limiting of content to specific user groups or departments. I also liked the forms module, which enables the collection of data across multiple sites or locations.

Nachteile

As an experienced programmer I found the forms module easy to use and customise for specific customer requirements, but most users may find themselves limited to the range of functions available out of the box.

Vorteile

The added beauty of the Interact Software is that we have the power to add, change or take away elements as and when we see fit. It's so easy to use and it looks great.

Nachteile

The email notification functionality (the Digest) could do with some more work, to make it more engaging and useful for users, but the development team are working on it and we hope to see more in the coming updates.

Vorteile

Interact is a great choice to run an intranet that is user-focused without the need for IT staff or developers. The content management platform is easy to learn and posting content is simple. Plus, the site looks like a real website, not a sharepoint or IT site. We love the megamenu and search capabilities.

Nachteile

Like any pre-built product, you can't do everything you want -- but the tradeoffs have been worth it. We've experienced some challenges in the eight years of being with the product (random bugs, etc.) but they are typically updated fairly quickly.

Vorteile

There are many great out-of-the-box landing page widget options and a decent wysiwyg page editor that allows for customization. You can generally accomplish what you want to do – but there might be some random workarounds you need to do to get there. They have a great support team that can help you accomplish your goals if you can't figure it out on your own. Once you're familiar with the product you can do a lot, and with ease - but there is a steep learning curve to get to that point. It looks like Manchester provides some easier and cleaner options, which is also good. (We're currently migrating from Dallas to Manchester.)

Nachteile

Search functionality is the biggest complaint we receive from our users. You can do things to improve search, like add best bets and keywords, but our teammates expect a Google search and that is not achievable in our experience.

Vorteile

To simply have access to a CMS in our business was a massive plus as it means that content can be kept up to date by our content liaison officers community who I manage. Being able to customise homepages, content for certain audiences and having forums for certain groups has been great for overall engagement at all levels. We also have the option of integrating with our other business systems but we haven't followed this up yet. This is something we may explore in the future if business needs require it.

Nachteile

No, all of the current features we have are easy to use, fit for purpose and very intuiative. It is very easy to train new members of staff who join the business on our to edit and manage their own content. This give me the ability to focus on the overall development of the intranet which has been great with Interacts technical and product support.

Vorteile

The interface looks professional and all our apps are easily accessed

Nachteile

The content development in the backend is complicated, illogical and difficult to use
The calendar view is difficult to read and is visually unappealing
Information can't be pulled through automatically from other apps (Workday profile info)
Favourites don't show up in mobile
Push notifications are only seen in the app so what is the point?
Users in other areas see content that is restricted to them

Vorteile

There are 3 key things that make Interact a great intranet software:

1 - I work in an non-IT background and software is very easy to use. With a logical set up, you can play about with features to make them work for you. The software is very intuitive and adaptable. With the logical set up it is easy to set up security, teams, departments and structure of the intranet.

2 - The community is an amazing resource to help not only with guides but what others are doing well. This sharing of best practice helps to continue develop to the intranet. The community also allows the users to have a voice as a collective - and Interact listens to what the community want to see developed next.

3 - The support received is great. Again, as a non-IT user, I have on occasion asked a stupid question but the support team are great at getting back to me quickly and in terms that I understand. We have very few actual issues with the software, but when we do the fixes come quickly and with no negative impact to us.

Nachteile

I would like to see some more development about customisation of widgets (change in colours etc).

Vorteile

I love the fact it's totally intuitive, you can do what you want because it is so flexible, you are not stuck to a particular look, feel or layout - only limit is your imagination! It's also quick with various methods such as banners and pop up's for quick send info. The support from day one to every day is great, no question or problem too daft to be addressed! The Uni is great to talk to other customers and get ideas.

Nachteile

A hard question, as my answers are slim! Maybe linking pages together, but this is more to do with my lack of knowledge rather than the product itself.

Vorteile

Once you get to know the software, it's fairly easy to work in and manage. We were recently assigned a new customer success manager and that made a huge difference in our engagement and success.

Nachteile

The solution could benefit from tighter integrations with other solutions like Office 365, Zoom and Teams.

Vorteile

The targeting of communications to those that need it is impressive. No more scatter gun approach. The constant updating of the product is impressive with new features and improvements regularly introduced.

Nachteile

Some issues with profile syncing at our end, but these are now being ironed out.

Vorteile

I really love the look and absolute ease of using this platform. The Forums have added another layer of communication for our teams, as we are using them as deployment feeds to provide up-to-date information on our business processes and changes. The mandatory reads are also working well to ensure our teams are reading important communications.

Nachteile

Adding photos to a Forum could be easier. if added as an attachment, other users need to download it. It would be more user-friendly, if there was a notification letting people know to just drag and drop so their photo can be viewed in their post.

Vorteile

Had never created a website. It was very easy to learn and grow in my skill with the amount of support and training available.

Nachteile

Had to think hard about this. Spoiled with the amount of analytics available, which makes us more hungry for additional customizable analytics.

Vorteile

Moving from a static html inhouse-built intranet to the Interact product has been a major step forward for our organisation. We are only just beginning to scratch the surface of the collaborative nature of the product. The ability to manage our content is a massive improvement for us compared to the past and we are able to ensure content is up to date and staff can rely on. From a content editor point of view, it is a really easy system to use and the feedback from my editors has been overwhelmingly positive - even from users with no web background.

Nachteile

There have been a few bugs in the system in our first year of operation, but most of them have been resolved quickly. The migration of content was a bit painful - help with that would have been useful, but that was not part of the offering when the project was initiated.

Vorteile

The team at Interact is responsive, communicative, and innovative - they are constantly looking for ways to provide support and often challenge us to approach our communication challenges in new ways. Interact has continued to be one of our most valued vendors because of their dedication to service. I cannot recommend Interact enough for your intranet needs.

Nachteile

I would like to see more automation options available when posting pages, archiving old content, and renewing content. But, as with any ideas I've had for Interact, the team is constantly looking for ways to improve the software so I'm confident this will come with time.

Vorteile

The software is very intuitive, which makes it easier for our intranet content to be managed by lots of different people. Interact are also always listening to feedback and improving the system.

Nachteile

Some things don't work as you would like them to, like creating tables, but there are easy work arounds.

Vorteile

This product is very easy to use and maintain. There are a lot of changes you can make your self without having to request and wait for impact. We were able to add quick links to applications required for our staff which makes this a one stop hub for all employees. It provides communication from all areas and all countries seamlessly. Product updates are highlighted and are always looking for ways to improve which includes listening to your suggestions.

Nachteile

More testing before product updates are implemented would be beneficial as sometimes small glitches can occur.

Vorteile

Easy to use and a great way of connecting the teams at various sites and providing a main hub for documents and information as well as a great way to interact with staff and teams. Having our own intranet helped us offer different ways to work together, acknowledge those who stand out or have done something above and beyond and keep the teams up to date with all important information.

Nachteile

No way of bulk download of documents, this would have been really handy during audits as time consuming to download each one at a time.

Vorteile

It's easy to use, easy to train others on editing

Nachteile

The calendar function is challenging. It would be great if this had recurring calendar event options. Overall need this to be easier to use.

Vorteile

Very easy to use even you are a non-it person. easy process for new members who joined your organization.

Nachteile

UI/UX can be more interective and user friendly. Tricky Workflow functionality.

Vorteile

Recently I've begun using the broadcast features of Interact for issuing push communications to our employees. It's been particularly helpful during the rapidly evolving situation around the coronavirus pandemic, ensuring our people are rapidly reachable and informed.

Nachteile

We're in the process of rolling out the app version of our intranet in 2020. It's a feature which we hope will continue to ensure we connect effectively with our people and help serve our customers.

Vorteile

Interact's software is packed full of great features. It's easy to use and the search is by far better than any I know!

Nachteile

Sometimes new developments from their Community can take a while, but that's it!

Vorteile

Interact's software is easy for non-developers to use, and provides enough scope for developers to build within.

Nachteile

Being able to edit documents on the platform would be fantastic.

Vorteile

A wide range of features and highly customisable.

Nachteile

Can be a little fiddly at times and can take some adjustment for new users.

Vorteile

Easy to use and intuitive from both the end user and management side. The support team has always been quick to respond and always provides follow up through resolution.

Nachteile

While the platform allows for customization within given parameters, there are still some areas that I'd like to be able to have more control over. Forms are a great feature to have, but we've found them cumbersome to create and maintain.

Vorteile

It is a very easy tool to use and the search functionality is the best!

Nachteile

There is no option to set a page to not expire, so that can be a pain.

Vorteile

A highly configurable product which is being developed continually to provide more functionality

Nachteile

The WYSIWYG function is my least favourite tool within the system as it can be fiddly to copy and paste documents and then format them.

Vorteile

The functionality it provides users and ease of use for administrators to maintain.

Nachteile

It would be useful to have accordion content blocks, although this may be part of the Dallas upgrade,

Vorteile

It has been built with the end user in mind. Lots of fantastic functionality and good team making constant improvements

Nachteile

It's functionality is difficult to administer and labour intensive. It is also not very intuitive. This has made it difficult for us as an SME. We do not have an "Intranet Department".

Vorteile

Very simple to use, with loads of different features and more being added all the time.

Nachteile

Forms are difficult to use and not as user friendly as the rest of the site. The holiday planner add on didn't work for part time employees which was frustrating.

Vorteile

I like the possibility to handle it without reading construction guidelines where you never find what you are looking for. In the community you will get help and useful guidance for nearly every challenge. I loved the jump start program which enabled me to get live with the intranet in a very short period of time. In the Interact team there is always someone who is happy to help you.

Nachteile

We are a German non profit company which needs everything in German. I could translate a lot of myself but it would be easier to get the software in German.

Vorteile

The ease of use and the way its completely mouldable to your organisation.

Nachteile

App functionality could be better, however this is being developed and improved all the time

Vorteile

What I love most about Interact is that its simple to use. The UI is great and has tons a awesome features.

Nachteile

I think so far my only complaint would be forms is a little wonky at times. While Interact is simple and straightforward to use, I find forms to be a tad more complex to move around.