Klaviyo – Bewertungsseite 6

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John
John Mehr Details anzeigen
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Monatlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 20.2.2023

An all-in-one marketing platform that is designed to help businesses of all sizes grow

Klaviyo is a powerful and versatile marketing platform that offers a range of features and functionalities for e-commerce businesses. While its ease of use and segmentation and automation capabilities are major strengths.

Vorteile

its ease of use. Klaviyo's user interface is intuitive and user-friendly, which means that you can quickly and easily create and launch your marketing campaigns without needing to be a technical expert.Another major benefit of Klaviyo is its powerful segmentation and automation capabilities. With Klaviyo, you can segment your audience based on a wide range of criteria, including purchase history, email engagement, and website behavior. You can also use the platform to automate your marketing campaigns, which can help you to save time and increase the effectiveness of your campaigns.

Nachteile

One potential downside of this platform is its pricing structure. While there is a free version of Klaviyo available, the more advanced features and functionalities require a paid subscription. This may not be feasible for smaller businesses that are operating on a tight budget.Another potential issue with Klaviyo is its limited integration options. While Klaviyo does integrate with a number of popular e-commerce platforms, it may not be compatible with all the tools and platforms that your business uses.

Kevin S.
Kevin S. Mehr Details anzeigen
  • Branche: Möbel
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 9.1.2019

Strong e-commerce action when immediate deployment is needed

As a digital marketer, Klaviyo's e-commerce ability is an invaluable time save. Establishing the nuts and bolts of the system is painless and consistent. Creating and maintaining on brand, elevated content is a challenge with the current template system.

Vorteile

Klaviyo seems to have been built for Shopify stores, so integration is incredibly fast with extensive features. Abandoned cart emails, welcome flows, newsletters, this is all auto-generated from templates nearly instantaneously. Functionality, reporting and delivery are all A+. Drag and drop is easy to use although not the most attractive email builder I've seen.

Nachteile

"Custom" templates are block creations which are very unappealing, but provided templates are very assertive in their look, meaning it might not translate well across brands. The email copy is subject to limitations from the template, and not the other way around.

There is no landing page builder, which is a shame.

Nishtha
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 24.3.2021

Super effective! Great service

I work in an e-commerce company and we deal with 100+ shopify stores on a daily basis. I manage a team of 5 who work on designing emails for these stores and klaviyo is the only platform we use to send our emails. A Very happy and satisfied customer. Super easy to integrate with other apps too!

Vorteile

It's very user friendly and can be well understood by new users. Very helpful support team! Quick learning videos that really help with self learning.

Nachteile

I wish they had more options to create a more targeted segment to send emails. Although there is a lot one can play around with but some more can help target customers as per their behavior.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Essen & Trinken
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 24.6.2020

Very nice solution but horrible pricing model.

Overall happy with the solution and works well, as long as the pricing model makes sense for your profile.

Vorteile

Very nice segmentation engine. Good API docs and functionality. Easy to get to grips with and understand.

Nachteile

The pricing model sucks. You need to manually deactivate list members rather than being based on email volumes. This is just a really disingenuous way to price as you get charged for that user every month even if you dont email a list member. To be fair this process is well documented but the managing it is manual (likely on purpose)!

Cruz
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.12.2022

A MUST for any business

Klaviyo has literally been a major shift within the brands we work with and because of this, it's become a major player within our agency. I love Klaviyo

Vorteile

If you own any e-commerce business this is an absolute MUST. This software can have a tiny learning curve to learn all its features, but because of this, it's become the leading and best email marketing software for any business.

Nachteile

There are absolutely no complaints about Klaviyo. Normally I have one thing to nitpick at, but I want to say this might be the perfect software. From customer service to deliverability, this software is perfect.

Stuart
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.8.2019

Valuable and powerful email automation and marketing

Vorteile

Fairly easy to use, lots of features and the ability to sync custom audiences to Facebook. The platform is always improving with extra features such as CLV data and creating back in stock emails recently as an example.

Nachteile

Creating automated campaigns (known as flows) is a bit clunky, especially when editing a campaign there's chances to delete things and mess the entire campaign up and you really need to plan ahead what you are doing because of this. You can duplicate the campaign though before making such edits.

Antonio
Antonio Mehr Details anzeigen
  • Branche: Internet
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 5.11.2021

Klaviyo Pros and Cons

Vorteile

The ease with which Klaviyo makes it to create efficient marketing campaigns is the most noticeable benefit. It's easy to pick up and develop the ideal campaign for your business thanks to the straightforward design and customization. Many apps, such as Shopify, Facebook, and Salesforce, interface effectively with Klaviyo.

Nachteile

Many customers have expressed dissatisfaction with the pricing system, either because of the expensive price point or because it is complicated because it is focused on maintaining your contacts list. Building out automation processes may be tough for new users to pick up and learn because of the vast number of alternatives accessible.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
1
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 28.1.2021

better option for shopify

Vorteile

it has the best native integration with shopify and lots of flows (automations) that you can use to increase sales

Nachteile

it's expensive and not the most intuitive to use compared to other email platforms

JadeLeigh
  • Branche: Kosmetik
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.1.2023

Expensive but great integration

Vorteile

I used this as my email platform on Shopify. I loved the software and the feature

Nachteile

The subscription was very expensive for month to month

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 30.3.2023

Klaviyo's marketing automation review

Vorteile

I found Klaviyo to be very helpful tool for my email and social media campaigns. What I like most about it is how easy it is to create a personalized messages based on t he behavior and interests of the prospects. The automation feature is also great because I can setup targeted campaigns to run automatically which saves me a lot of time and effort.

Nachteile

It only offer limited customization options for email templates for compared to other marketing tools. If you don't mind the price, Klaviyo is good for your marketing efforts.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.4.2019

Klaviyo focuses on what you actually need to be successful

Overall, Klaviyo is very easy to use and set up. We use it for automating our email drips and it has been very reliable and intuitive to use. I highly recommend this if you want to automate your email cadences.

Vorteile

I really like how it's a month to month contract and the cheap pricing. Klavijo focuses on automation and segmenting your database. It's very easy to set up an email cadence that will be delivered to the right audience at the right time.

Nachteile

The email builder is kind of hard to use at first. I wish you could customize the structures of the emails a little easier.

Mahantesh
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 24.5.2022

The best ESP for e-commerce brands

Good

Vorteile

- High email personalization for both flows and campaigns
- Provide high level information of the subscribers (more like a CRM)
- Advanced segmentation
- Perfect email service provider for ecommerce brands

Nachteile

- Expensive compared to other ESPs
- The live support is slow. Will have to wait till for a long time as you

Caitlin
Caitlin Mehr Details anzeigen
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.8.2019

This is THE best ESP for e-commerce and beyond

I can't say enough good things about Klaviyo

Vorteile

If you're looking for a powerful, intuitive, and revenue-driving email service provider, go with Klaviyo. It has tons of features, but is easy to learn, even for a beginner. And, their support team is awesome. From creating flows to segmenting your list, Klaviyo can do it all.

Nachteile

No complaints! Some features are a bit confusing, but that's to be expected with that level of power.

jay
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.12.2021

Our Experience as Newbies

Very positive experience overall.

Vorteile

I like the simplicity of the software. I've used competition software for years for different business and marketing campaigns. It became so complicated that I wasn't sure the time I was spending was actually worth the investment.

Nachteile

One thing I noticed missing, which other competition offers, is the ability to resend a campaign to non-openers within a time period, thereby guaranteeing higher open rates.

David
  • Branche: Großhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.1.2022

A must have for digital marketers

Vorteile

Klaviyo is ridiculously simple to use and makes our marketing efforts seamless. Their WYSIWG email editor is easy to use, and the integration into Shopify, our eCommerce platform is painless and simple.

Nachteile

Their webforms and flow triggers would use work. This is their weakest feature-set in my opinion.

Gian Angelo
Gian Angelo Mehr Details anzeigen
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 18.5.2019

A Great Tool for Emails and Landing Pages

I've been using Klaviyo with many different projects and I can say that it's a good software to use however, you do get the limitations that could have made you extra sales. It doesn't respond well to more complicated designs and customization is a bit limited from what I could tell.

However, Klaviyo isn't targeted to those kinds of people. Klaviyo is targeted to people who create email funnels without the difficulty of coding to make your email look great.

It has some great functionality however, if you're looking for a tool that can maximize the aesthetics and feel of your emails, look elsewhere.

Vorteile

It's drag and drop UI makes it very user friendly for those who just need to create a quick email funnel or a landing page for promoting their product. It's straight to the point, loads fairly quick, and gets the job done.

Nachteile

The drag and drop UI gets a bit clunky if you're looking to create more complex email and landing page designs.

Shawn
Shawn Mehr Details anzeigen
  • Branche: Einzelhandel
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.2.2019

Send marketing email with ease!

I use it frequently to send marketing emails and newsletter updates to my customers. I created a newsletter signup pop up with this app to expand the mailing list and it is linked to the mailing list.

Vorteile

It’s extremely easy to use and has a lot of pre made templates that you can use to get you started. It is extremely easy to add your customer mailing list, link it easily with your website or setup a signup box on your website.

Nachteile

There really was nothing I didn’t like. It helped me and my business greatly and is extremely easy to use.

Samantha
  • Branche: Computer-Software
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.5.2020

Could not recommend Klaviyo enough

Overall a 10/10 for Klaviyo. I recommend it to everyone I know who is on the hunt for a similar product and will continue to do so. It’s made a huge positive impact for me.

Vorteile

This is by far the best email marketing software I’ve ever used. It’s easy to set up and use, very self-explanatory, has every function you could want and is a great value for money compared to competitors.

Nachteile

Absolutely nothing. I’ve had only great experiences with Klaviyo, both the actual software and their customer support who are top notch.

Dave
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.1.2022

Top notch email marketing platform

Vorteile

Klaviyo is fully integrated with Shopify and it makes setup a breeze. The ability to slice and dice data for deep analysis and segmentation is super powerful. Benchmarks allow me to track relative performance.

Nachteile

If email templates could be easier to use and more elaborate, this would be even better.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 5.10.2019

Amazing Email Automation Options!

I love the flow tab on the platform. It makes it so easy for me to see how everything is set up, easy for a team member to QA, and it's easy enough to read that I can take screenshots of it and send the flows to clients to review.

Vorteile

I work at an agency which means that we use whatever email software system our client has. Klaviyo is my favorite system by far for one simple reason: the email automation chain aka flows. You can set up any kind of automation path with ease and I can take screenshots and send them to my clients and they can see things like "oh, we'll wait 2 days before sending the third follow up email." LOVE IT.

Nachteile

The only thing I struggle with is when I'm trying to build out an email template within the platform. The coding that needs to be done can take my dev team some time but it's nothing major.

Lindsay
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 1.5.2022

Klaviyo Does It All!

With Klaviyo we were able to market and remarket to potential and current customers and as a result increased sales by over 100%.

Vorteile

Compatibility was the more vital feature with this program. We needed something that would remarket to potential customers that were directed to our site via paid ads as well as deploy campaign specific emails. This program is seamless with those integrations.

Nachteile

It took a bit to get the hang of the software, but once we knew what we were doing the opportunities to remarket and campaign were endless. Klaviyo has many tutorials and active forums that will answer almost any question.

William
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.11.2022

Klaviyo is the best marketing platform!

Awesome! Helped me grow my business.

Vorteile

Klaviyo is a great base to automate customer contact over email, SMS, in-app notifications, and on the internet.

Nachteile

Klaviyo's only downfall is when it came to email deliverability. Emails would bounce when sent from Klaviyo which caused some issues. This is not a major issue though.

Angelise
  • Branche: Konsumgüter
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 11.5.2021

Great Service!

Our team has used Klaviyo for over a year now and it's great! It has allowed us to increase our email conversion rate and overall revenue!

Vorteile

It is very easy to create unique customer lists and segments with Klaviyo, this makes appropriately targeting customers a breeze!

Nachteile

The analytics dashboards can be a little hard to read at times. Klaviyo offers lots of different insights to view and sorting them takes a bit of learning.

Braylee
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 29.4.2022

Great product to keep things organized!

This is something we use daily- adding in leads and having different customer segments. I love that we can have different flows set up, as well as mass upload emails into lists and segments.

Vorteile

I love being able to have organized lists and segments as well as different campaign flows to generate leads.

Nachteile

I wish it integrated with more programs.

Ana
  • Branche: Design
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 30.7.2022

Amazing Platform for Ecommerce Email Marketing

Great platform with great features and data.

Vorteile

The data and insights in Klaviyo are invaluable. The interface is easy to use and overall it's a great platform.

Nachteile

There aren't many cons to Klaviyo. It does have bugs sometimes and after the latest release of the new editor, there's an issue with previously saved blocks not working in the new editor.

Matthew
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 7.1.2022

Professional Teir

Vorteile

Ease of features once learned. Other apps have so many bugs

Nachteile

Costs and upgrade costs. It gets expensive if you take 1-2 weeks off. No rollovers

Aude
Aude Mehr Details anzeigen
  • Branche: Konsumgüter
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 31.12.2020

Perfect software for email marketing

Vorteile

Easy to create campaigns and flows. Lots of integration with shopify or other software that startups commonly use. Customer service is very responsive and helpful.

Nachteile

SMS campaigns are way too expensive so difficult to consider this software long term.

Federico
Federico Mehr Details anzeigen
  • Branche: Kosmetik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
3

5
Bewertet am 12.9.2018

The best email service out there for ecommerce

Not so easy to start using it but it's worth it.

Vorteile

The level of segmentation and automation that you can get with this is the best out there. Segmentation is the key in marketing and in emails in crucial. You can segment even by products purchases, quantities or frequency. Simply awesome!

Nachteile

The price. It cost almost twice or more than Mailchimp for example, but if segmentation is important to you, it is worth it.

Morgan
Morgan
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.11.2019

Powerful Email Automation Software with Outstanding Customer Care

Easy email automation and really stellar support. They made email automation a breeze for us.

Vorteile

Klaviyo is highly intuitive without sacrificing the powerful nature of its features. It offers everything we want and not much that we don't or won't in the future. I can't say enough about the on boarding team and process and the account rep we have access to. It's just been a great experience all around.

Nachteile

The software is definitely pricey at its highest tier, but if you can make it work in the budget, go for it. Especially if you're a Shopify user.

Cara
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 6.12.2016

It's as if I had the budget to hire a person to manage my email marketing strategy + implementa...

Before Klaviyo: The newsletters got written eventually but clumsily, and not as often as I'd like. Follow-ups, re-engagement campaigns, customer win backs, cart and browse abandonment were either 1) not a thing or 2) a dry affair automated without the addition of rules to secure the right audience. Klaviyo changed everything, we are now rocking and rolling on a new level. We have been able to attribute our newsletter to several big sales, and customer win-back campaigns are working based on the sales data as well. I had no visibility to who was responding favorably and to what content because I could not get the budget for a large MAP. This platform is affordable for relatively small marketing budgets, yet very powerful, so far.

It's as if I had the budget to hire a person to manage my entire non-transactional email marketing strategy and implementation. I do wish they could take over transactional emails from BigCommerce - who butchers the process, but the sales rep said they cannot do that right now.

Vorteile

I'd say so far I like the rules setup the best, segmenting my flows and campaigns to make sure I'm only hitting up people who 1) are interested in what I have to say right now, 2) Are the right audience for my current message/in-store sale announcement, etc and/or 3) Have not heard a similar message anytime recently. My other favorite is the easy integrations with other apps I'm using to manage my eCommerce and Digital marketing systems.

Nachteile

No overall CTR metric available (only per-campaign), nor a metric for open-rate stats across all campaigns/flows. Needing more training to intuit the analytics panel and some features but they do not have phone training available, I've been using it for about two months now, and I have a few blind spots that I cannot intuit from the interface, which is now a problem for me. They answered what they could via email.

Amanda
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 22.7.2021

Easy to Use

Vorteile

I really like how easy to use Klaviyo is. Scheduling the emails and setting up automated flows is very simple and user friendly.

Nachteile

I wish they would offer more templates. It would be great to have more design options too. They should combine a design element program, like Canva, into the interface.

Karen
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.12.2021

Finally using Klaviyo

So far I am thrilled with Klaviyo and my decision to use it. TH price is higher than what I was paying, but you get what you pay for.

Vorteile

I love the customer data that is available with Klaviyo. I used two other ESP before finally landing on Klaviyo. The training, templates, ease of use combined with the ease of segmenting customers based on their actions and demographics makes Klaviyo invaluable for a small business owner (any business owner for that matter).

Nachteile

Only con I have noticed thus far is when using email templates, the formatting and layout is difficult to modify (or maybe it is just me).

Kathy
  • Branche: Konsumgüter
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.11.2019

Easy to use

Overall, Klaviyo is what every business owner needs for their business. Every business owner I know have switched over to this platform because it's that great.

Vorteile

With Klaviyo it's very easy to use this software. I have tried other platforms in the past and was a little discouraged because I could not figure them out and it was too many steps, but when I found Klaviyo, it all changed. Everything just came together and I think a lot of it had to do with things being automatically set up, you just have to make your edits. For example, the flows, all you have to do is edit the information with yours and a few tweaks as to how you want it delivered and that's it.

Nachteile

There is nothing not to like about Klaviyo and if there is, I have yet to find it. I am a novice at email marketing and this clicked for me as soon as I logged into the platform.

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Klaviyo

Mailchimp was very difficult for me to understand and Klaviyo was super easy.
Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Konsumgüter
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
2
Kundenbetreuung
5

4
Bewertet am 1.11.2017

Nice features, difficult to use.

Vorteile

Their level of triggered email sophistication is truly impressive. We made the switch from mailchimp entirely due to this feature.

Nachteile

Formatting was kind of a hassle. In a space where almost every provider has crisp, clean, easy to use design template features, it's a little frustrating to waste time struggling through a new more difficult design process.

Markeisha
  • Branche: Kosmetik
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 18.4.2023

Kalviyo is defiantly for the big guys in the industry

Vorteile

I love the in depth analytics it provided via the dashboard and through reports

Nachteile

The real-time data was a little sluggish from Shopify to Kalaviyo and some times it would tracked the data point (i.e sales from email or abandoned cart data).

Catrina
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.10.2022

Great tool for e-commerce and personalization

The Klaviyo platform is continuously improving and the only platform I've seen with SMS and email integrated automation.

Vorteile

Klaviyo is really easy to use, and the customization options are great. Creating custom emails based on user preferences and buying history has been invaluable.

Nachteile

Setup wasn't quite click and go, but their team helped us get through it without many issues.

Kanneeswari
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.1.2023

Totally changed our sales presence!

Vorteile

I'm fulfilled in light of the fact that the income created with email showcasing through klaviyo is great and I certainly suggest it for each web-based business store.

Nachteile

A little bit of the Email tools are not easy to use and not a lot of HTML tools are available to design. In recent days they improved a lot.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Druck
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

3
Bewertet am 3.10.2019

Good tool to streamline communication with customers, track segments

There have been some hiccups, but Klaviyo's support is very responsive and listen to your complaints and creates fixes.

Vorteile

Easy to create new flows for events, like sending out an email if a user creates an order. You can nicely track if emails are opened or bounced. A lot of advanced features, like selecting segments of users quickly.

Nachteile

There is a delay when emails are sent out. This is a dealbreaker for things like password resets when you need an email instantly, not after a 3-5 minute delay.

There is no option to reset 2FA without writing an email to support.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 8.3.2022

Great program but needs updated templates

Vorteile

Great segmentation, and easy to build emails. Integrates with almost every software which is a huge plus

Nachteile

Really needs to have the email template builder updated. Flo desk has the most amazing template that I would love to use however doesn't offer what Klaviyio does

ALban
  • Branche: Animation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.2.2023

Very useful in email marketing

Excellent, It was through klaviyo that I was able to send a marketing email for the first time. I'm very satisfied and I enjoy it.

Vorteile

What I like the most on klaviyo is the Shopify services,the email Marketing management is optiomal . It is easy to use.

Nachteile

I don't have Any real problem with klaviyo but there price seems low expecially considering the services it offers.

Leonardo
Leonardo Mehr Details anzeigen
  • Branche: Rechtsberatung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 17.8.2022

Not only for e-commerce

Vorteile

Love the ease of use and switching to Klaviyo was a breeze.

Nachteile

I would love more control with tags, lists and such - I believe I need more freedom in tagging our customers into different micro segments.

Lauren
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 7.12.2019

Really terrible initial experience

Klaviyo has only given me problems.

Vorteile

The email templates are great and easy to customise.

Nachteile

I swapped over to Klaviyo from Mail Chimp after hearing good things about them. What a mistake. I spent hours creating an important email campaign, uploaded my email list, pressed send, and then boom, my account is disabled because of a 'random compliance check'. No warning of this, and no idea if my campaign was even sent. The dashboard says 'Nice Job, you sent your first campaign' but there is no data available 24 hours later, and still no response from Klaviyo. They said it would be reviewed within 24 hours, but still crickets. I can't send it via Mail Chimp because I have no idea if it was actually sent (although I suspect not). They had no problem taking my money though and invoicing me during that time.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
3

3
Bewertet am 5.10.2019

Ok email automation

I ended up switching from this software because of the issues previously.

Vorteile

I liked how easy the onboarding process was and definitely like the price. The platform is also easy to use.

Nachteile

My biggest issue is how rudimentary the software is. API functions are weak and and the server bandwidth isn’t very much.

In Betracht gezogene Alternativen

Keap

Gründe für den Wechsel zu Klaviyo

I liked the price.
tomer
tomer Mehr Details anzeigen
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.12.2018

the best email marketing tool

great service, great people to work with

Vorteile

We are using to connect our website subscribers into a series of emails that will lead them to purchase, we also us them for one time personalized campaigns to send emails and to drive more sales to our store

Nachteile

their emails always going to inbox which is very rare in the industry

Bojan
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 5.10.2021

Email & SMS Marketing Automated The Right Way

Vorteile

Ease of automation
Numerous features
Great customer support

Nachteile

Took me a while to really master this software and start getting the most out of it.

Cole
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 12.2.2021

The best e-mail marketing provider for Shopify stores

We've been using Klaviyo for several years and are very happy with it. I wouldn't consider starting a new e-commerce store with any other ESP.

Vorteile

Klaviyo provides a huge amount of data, laid out in an intuitive way with filters and segmenting that just make sense. It's powerful enough to be more than just an e-mail marketing tool, we also basically use it as our CRM.

Nachteile

The templating system could be improved. Sometimes it feels slightly clunky, especially if I want to create a templated flow (like Browse Abandonment for example) with our company's branding.

In Betracht gezogene Alternativen

Mailchimp
Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Internet
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 31.10.2018

Best Email marketing Tool

Vorteile

I like the email follow up sequence in the backend with Thank you email that sends automatically to customers also I like the pop-up that appears when a customer wants to close my website.

Nachteile

I don't have negative to say about this Amazing tool I just love this amazing piece of software

Mo
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.9.2022

The best option out there for every business.

Vorteile

Offers a very clean and easy-to-use interface. More functions than Mailchimp.

Nachteile

SMS marketing is only available in selected countries and is pricey compared to emails.

Fabio
Fabio Mehr Details anzeigen
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 3.6.2018

One of the best email tools for your ecommerce business

Increased revenue
Its like having another employee working for you

Vorteile

The new flow builder is a game changer for klaviyo. its so much easier to setup, modify and get stats on the flows.

Nachteile

I think the templates could be better, mailchimp is still the leader in nice templates that are visually more appealing.

Its a bit pricey.

Ryan
Ryan Mehr Details anzeigen
  • Branche: Einzelhandel
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 15.10.2019

The #1 ESP for Serious E-commerce Store Owners

Vorteile

The automated and personalized transaction emails that are sent to customers after purchasing, viewing a product or performing another shop action are killer.

Nachteile

What's not to love about Klaviyo?! It has everything you need to send emails to customers at the right time.

In Betracht gezogene Alternativen

Omnisend
485 Bewertungen