Swept

Vorteile

I like the robust features of this software coupled with great ease of use.

Nachteile

occasional delay in real-time features that create a false notification alert

Vorteile

The scheduling feature and GPS geofence.

Nachteile

Getting staff connected in rural areas drives my crazy. I have tried training videos on our website, numerous hours training over the phone and I sent a supervisor out to physically visit each person to help get them connected. Still very difficult in rural areas.

Vorteile

The only thing I liked was the module to communicate with the clients.

Nachteile

The app always crashed and wasn't user-friendly.

Vorteile

This app allows us to perform inspections at client sites, inform cleaners of expectations we and the clients have and to let the clients know if there are issues or maintenance requests needed,

Nachteile

The new app has it's issues where typing notes causes the inspection results to drop behind the keyboard as you are typing which Swept Support, once informed worked to start finding a fix immediately. Customer support has been very receptive to feedback. Also it sometimes takes a while to load a page.

Vorteile

Multilevel management tool that has ease of use and provides the information needed to operate on a more efficient level.

Nachteile

Some new tools that are implemented and learning to instruct and update employees can be something that employees will use and some that they won't.

Vorteile

Inspections. That’s it. I like nothing else at all about this app as nothing wants to work consistently.

Nachteile

Where do I start?? Clocking in and out doesn’t work consistently, supply orders doesn’t work consistently, app closes on you in the middle of using it, there’s no automatic clock out feature if staff forget to clock out. The list goes on….

Vorteile

allows me to speak with cleaners and clients directly. Allows me the ability to audit w/ pictures...

Nachteile

the new updates now limit my ability to see specific client and supervisor feedback. I am also limited to the length of my notes . Swept does not aggregate Issue Management data details or allow me to pre-schedule push notifications which could be used as a reminder to improve service delivery( example: Remember on Friday we clean the refrigerators...)

Vorteile

The ability to manage supplies as multiple locations is a great feature. Communication with the field works pretty good as well. When we come in to the office in the morning we can see any issues the crews report during their shift.

Nachteile

This software is difficult to manage field crews and the scheduling is terrible

Vorteile

It's added another set of eyes to the different sites we service. The communication within our group has improved dramatically.

Nachteile

There's nothing I dislike, but adding features consistently will increase how effective it is for us.

Vorteile

It is connecting RT members to one another. It also makes the communication with the client even easier.

Nachteile

Nothing

Vorteile

Swept is very easy to use. Our employees love it.

Nachteile

Swept is always improving and adding more features. We have asked for more “bells and whistles” and feel they have listened to us and continue to add more features

Vorteile

It allows to manage scheduling, handling of payroll and productivity of my staff in one application.

Nachteile

My company has multiple accounts in the software, but I only have access to one accounts. In looking at several reports, I see information for the other accounts that I have no access to.

Vorteile

This software has greatly improved our communication as a team, helped us with supply orders. There are a few key clients that communicate using that app and it has really helped us be more responsive. Swept has helped us greatly in the selling process to differentiate ourselves from our competition. The app is the best part of the whole experience, it is simple and easy to use and it just works.

Nachteile

Reporting could use some work but I'm told there should be a release later this year.
What Swept does it does pretty well, its simplicity makes it easy to use but with that simplicity comes lack of customizability and options.

Vorteile

being notified when people sign in and out of buildings, or when they dont show up, location tracking, supplies.

Nachteile

inability to communicate directly and privately with individuals. No reminders for staff when they need to sign out. Employees constantly forgetting to sign out.

Vorteile

ythe most think that i like from swept is that you can have everything in your hand like customer information, communication with workers everything

Nachteile

I can knows when the crews are in the building and i can run the reports any time

Vorteile

Easy to use, deploy and customize. It is effective and fast. It is a very cheap option as well.

Nachteile

I wish there where an easier way to export the inspections that are created in the app to a CSV format for our in house database

Vorteile

It speaks to the cleaning industry language.

Nachteile

Too many steps to get to check daily labour.

Vorteile

Gives useful reports for Management.

Nachteile

Still a long way away from polished.

Vorteile

How it brings many required elements of my job together into one easy to use app.

Nachteile

It is still in rely stages so there have been bugs and it hasn't reached its full potential yet.

Vorteile

Ease of user, friendly user interface, multiple languages

Nachteile

Photos and messages sometimes slow to load. App has to be restarted sometimes in order to work.

Vorteile

I like that it has the cleaners building information and contact numbers in case we need to get in touch with them, and its easy to update their information.

Nachteile

In order for the program to work everyone has to have an email address and some of the cleaning staff doesn't have an email address and isn't interested in getting one.

Vorteile

The capabilities to print reports and download crew onsite and offsite information.

Nachteile

Not very easy to use on a daily basis.

Vorteile

I like that I can view all of my sites and details from one log in

Nachteile

I am not really sure if there is anything I dislike

Vorteile

This is one of the best products out there for managing commercial janitorial business because it allows each property to have all the details explained to our staff, with instructions, alarm codes, etc.

Nachteile

This software doesn't handle invoicing. As great as it is to manage customer service and quality control, we need the same system to integrate with invoicing. Therefore not sure if we will continue use.

Vorteile

Love the translation to other languages for my cleaners. I like the clock ins, location info, export payroll report

Nachteile

Theres a lot of bugs recently that myself and the team have experienced. Like the cleaners not being able to sign in or out. Myself and a colleague are admins but sometimes I'm not able to view a couple locations that he's ables to view or the other way round.

I wish you could add pics to locations for who has what keys. Or access info into the building for new cleaners.

Vorteile

Super easy for staff to clock in/out. Great features to be able to message staff assigned to locations. Time sheets available to staff are very helpful. Security info attached to locations is an ideal tool. The ability to change the language is nice for messaging.

Nachteile

Messaging features should be expanded to be able to message individual staff or groups instead of having to use a location. Shifts should be able to be designed without having a start time and end. Notifications of staff not clocking in by a certain time at the end of each day should be a function. More reports options would be ideal. Would be nice to be able to alter job locations in the cleanings reports.

Vorteile

The fact I can see where they are and how long they worked.

Nachteile

The messaging has really taken a step back with this last update. Our employees text when they arrive on site and when they leave, which makes it easy for a manger to look at their phone and know whether or not someone is at their location. Now you have to log onto the app and check the app for who is working where. It's several steps that our people shouldn't have to do when they are in the middle of a job.

It doesn't seem like a tough fix to time stamp EVERY message that is sent... I helps when people can't log in or out for some reason. Backup processes...

Vorteile

Our company loves the inspection features, location specific communication, and the mood reports to help our cleaners communicate with supervisors. These are just a few of the features we like.

Nachteile

Unfortunately we have a sad face about a specific mileage report not available (yet, I'm hopeful). When I approve hours have to write down the mileage individually from Time Travel feature. Gets a bit timely.
And no place to include HR notes tagged to employees.

Vorteile

Been able to upload photos and the resolution has gotten better.

Nachteile

Sometimes when uploading pictures to the work orders they don’t upload and take long to upload. Can’t upload more than 25 pictures per report if more images are added report doesn’t sent out.

Vorteile

It is very easy to use and it is organized.

Nachteile

It is little slow sometimes and it takes time to load.

Vorteile

The time tracking is accurate and with geofence enabled we know our employees are on site when they're supposed to be. The scheduling is really organized and let's a fairly big company like ours know who is at which building. It's much easier to manage labor.

Nachteile

I think payroll management requires a little baby sitting for our people. Some forget to sign out or sign out too late (no OT approved). I wish the app could notify them to sign out based on their schedule so they do it and no adjustments are required. Sometimes the GPS creates problems but it's more rare.

Vorteile

message board and variance report and GPS

Nachteile

urgent button in messages now gone
integration with api's and external systems not available (eg xero accounting, salesforce)
That you cant have a contractor in two companies without two email addresses
inpections report is not so great. doesnt show well and not applicable should not rate in the score.

Vorteile

Sign-in/out features are good, as information regarding security, instructions and supplies.

Nachteile

The message board needs to be improved.

Vorteile

I love how easy it is for my staff to learn the software. From the part-time cleaner in the field to the manager. The learning curve is just a couple days. It keeps track of hours, mood of my cleaners, budget of cleaning hours, and the crazy schedule. I can't imagine running my company without the software.

Nachteile

I think the only complaint I would have is that as we added more accounts and had those account for longer periods of time, the APP version of the software seems to work slower. I'm working with Swept to see if there is a solution to this.

Vorteile

The swept Geo positioning feature is wonderful! The ability to track supplies is very useful as well! Ultimately the messaging software is really helpful!

Nachteile

The inconsistency in GPS geo positioning is causing issues for some of my staff to be unable to check in. Though this has been reported to SWEPT, it sounds like its an issue with different types of phones having inconsistency with the app and the third party software.

Vorteile

It is Very easy to use and the type of things it should do are great

Nachteile

Geofencing doesn’t always work
Customer service is terrible
Very costly for what I get

Vorteile

This system lets me easily check time sheets and approve payroll. It has streamlined our communication around who is doing what, and helps everyone get the updates they need. I even have the peace of mind that if someone doesn't show up, I'll be alerted after a certain time following a scheduled shift! This has never been an issue, but you know we can worry about anything.

Nachteile

It took me a minute to figure out the best way to put in recurring schedules and how to change only what I need without changing everything, but I got it figured out now. At times, team members struggle to clock in, but I can update it easily on my end when I get the time. The translation to spanish is only for messages. I thought it would be for instructions and alarm/security info too. Just a bit of a workaround for me to do spanish and english.

Vorteile

Ease of use for the end user. Very basic app.

Nachteile

Don't follow up with customers. Focus is not on adding features for customers but adding features to generate more revenue for the company.

Vorteile

It is very user friendly, our employees like using it, and it is great for communicating with customers.

Nachteile

I would like to have more storage options under the employees such as being able to store their photo or emergency contact information.

Vorteile

The best feature for me is the inspection reports. Being able to send reports to customers and staff member at the same time is a time saver. I wasn't expecting for my clients to use the messaging feature, but they actually love the fast responses.

Nachteile

Everything works as it supposed to, but sometimes app will crash. I think that has to do more with not keeping my phone updated.

Vorteile

Simple to use, layout and functionality. Message board is an excellent feature.

Nachteile

Unable to select more than one employee when entering a group of people. I had to add one by one to an account t for a meeting attended.
Also, there is no back-button, e.g., when entered some filters then you click back and goes back to general setting, where you have to enter all desired filters again. This feature'd be useful to have.

Vorteile

I loved the fact that we are able to specify cleaning schedules and the staff get's notified in real time or at set schedule. It also helps track and monitor cleaners, with a chat feature that enables them send message in real time so we can quickly get updates. An all round amazing application.

Nachteile

While it has a very beautiful User Interface, there where a few lags noted while using the mobile version of the app. Other than that it works perfectly

Vorteile

Ability to manage several aspects of our business.

Nachteile

I don't have anything bad to say about the software.

Vorteile

time tracking

Nachteile

admin .. and setting cleaning inspections,,, addition employees and not user friendly

Vorteile

The message boards have broken down a lot of walls in the field. Shifting blame between shifts is no longer an issue and accountability has risen. It seems like such a simple thing with text messaging and social meadow being so prevalent, but creating something specific for our cleaners' needs has been an invaluable piece of equipment in the field.

Nachteile

Payroll is still difficult. Trying to determine if someone is close to overtime or having to manually approve every shift is difficult.

Vorteile

GPS clock Ins, info stored centrally about each customer account

Nachteile

Supply ordering confusing on some phones.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Swept

Vorteile

I like that I can see when the cleaners have been to the office, for how long, and if problems arise they can take pictures or message me right away. I no longer have to have a pen and paper to check in on when things were done. When something is not working or damaged they take a picture of it and it makes it solving problems quick and easy.

Nachteile

Sometimes when I check the app check in through my email, it does freeze my computer and make me have to restart everything. It could be my desktop but it keeps stating the image is trying to download. My IT manager was not able to solve it but it did stop for the last month or so so maybe the software was updated. Love the app overall

Vorteile

I like the ability to track my employees did not realize it it may or may not work correctly

Nachteile

This app cost me quite a few contracts because it worked when it wanted to and for the most part was unusable by me and my staff.

Vorteile

- Ability to track time and employees with geofencing
- Schedule automation
- Inventory tracking

Nachteile

- Does not include a Work Order generation/tracking function
- Inspection reports are limited in use

In Betracht gezogene Alternativen