Breezeway

Vorteile

I love how innovative Breezeway is. They are continually adding new features, asking for end user feedback and make sure the system is top notch!

Nachteile

It's hard to find something to complain about, but if I had to choose something, it would be integrations are not true/full two-way communications. There are aspects of it that can write back to our PMS, but I wouldn't consider it complete. But again, not a huge deal.

Vorteile

It is nice to be able to pull up all of my tasks for different properties all at the same time and filter easily. Being able to communicate in the comments for each one has been a total game-changer for my workflow.

Nachteile

The automated reply system/Breezeway Assist is clunky and does not assign the correct teams to the correct tasks always. This may be more of an internal issue that needs clarification, but automatic assigning isn't always beneficial.

Vorteile

Documentation and custom filters, ease of use

Nachteile

Unable to do elements or some actions in mass quantities. Text message usage works but is more often than not buggy and causes missed messages without custom filter

Vorteile

Its easy to use, easy to follow all the prompts,easy to follow, If I have any questions it has a place where I can contact breezeway, and my questions will be answered

Nachteile

I don't have any dislikes about breezeway

Vorteile

easy communication between team members and everything is in one place. App is very user friendly.

Nachteile

Issues created are not auto dated and added right to the dashboard the day they are found from cleaner or field member. Do not like the fact you have to get out of the app and go to web browser to add issue date and assign to someone if you are a member with higher access during an inspection.

Vorteile

Breezeway integrates seamlessly with our PMS and operations and helps us stay organized with property level tasks as our portfolio continues to grow.

Nachteile

I do wish there was the ability to add or edit task types beyond cleaning, maintenance, and inspection but we make this framework work well enough.

Vorteile

The organizational aspect and the offline capabilities are by far the greatest things about breezeway

Nachteile

inability to edit property details on the app, default task tags, small things that could be easy changes

Vorteile

Ability to assign tasks in real time, notification to the person the tasks are assigned to in real time.

Nachteile

Not neccessarily a con but perhaps the ability for us to bulk load.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Breezeway

Vorteile

Breezeway has been vital to our daily operations!

Nachteile

I would love to be able to have task times be individualized on tasks with 2 or more assignees.

Vorteile

The organizational components are amazing for our team!

Nachteile

There is nothing I would say I don't like.

Vorteile

The design
The idea of the company
nothing else comes to mind

Nachteile

Costumer support
No Bulk function
Not good for big companies

Vorteile

The platform is visually appealing and easy to understand, it is easy to use on a mobile device. It saves historical data for easy tracking. Texting guests is easy.

Nachteile

When a bulk text is sent out, it simultaneously floods our inbox, and with over 300 properties, it is hard to filter back up.

Vorteile

I like the new version of it. I like that that it’s more than a scheduling platform but you can also track inventory and so guest communication at once.

Nachteile

I wish that if a check-out date change all tasks that were schedule on that day would go automatically to the new dates. As of right now I have to manually move them over such as maintenance tasks etc.

Vorteile

I love the fact that we can communicate with our employees through breezeway.

Nachteile

It would be great if we had it in real time to track where the employees are.

Vorteile

Easy to use interface, ability to call guest from the app, one tap directions to property.

Nachteile

I wish we could show more property info from Barefoot in the Breezeway app. Example: owner contact info, wifi passwords, etc

Vorteile

The ease with which to use the product. There are several different ways to find what you're looking for and this is helpful if you only know a small amount of information.

Nachteile

Not about Breezeway but probably the way information is entered into the program which is actually a human problem. It would be helpful to locate things quicker if there was an established data entry pattern.

Vorteile

It has the Potential. Breezeway has been a great tool

Nachteile

The PC dashboards are not user-friendly. Everything seems hidden.

Vorteile

Everything needed to do property operations for short term rentals

Nachteile

Breezeway is great and has room for improvement here and there, which they are responsive to and generally address every time, within a reasonable time frame.

Vorteile

How easy it is to use. It is easy for me and my team to use and to communicate with guest

Nachteile

the map function could be easier - helping to auto /suggest assignees based on their location

Vorteile

Easy access for all properties I need, and the amount of others to access is amazing

Nachteile

Love it, and will definitely highly recommended .

Vorteile

Makes scheduleing task super easy...easy to learn and essy to use.

Nachteile

Does have some glitches sometimes in areas that dont have good service

Vorteile

Breezeway makes it easy to assign tasks to other people to be worked.

Nachteile

I don't care for the messaging application

Vorteile

Th ability to make myself tasks as reminders!

Nachteile

The extra things on the side, we do not use them so I don't have much of a need for them. Would like to explore these more

Vorteile

It easy to keep up with what I have to do daily.

Nachteile

Not a thing so far i haven’t had any bad experiences with breezeway

Vorteile

I loved how clean and easy the app is to use.

Nachteile

I think with time this app will get better.

Vorteile

This is a magificent platform to assign tasks to cleaners, inspectors, maintainence vendors and office staff. Its user friendly and the biggest impact is the ability to upload hundreds of photos when having people out in the field. In our case, out on the island.

Nachteile

You cannot upload video snippets. For example, if i walk into a home and the ceiling fan is buzzing or humming, a video is better to send to a repairman. They can hear and see what is happening before they ever get in their vehicle to make the drive. Saves time tremendously. Plus, it helps to identify an emergent situation vs something minor that can be addressed during business hours the next day.

Aside from Breezeway itself, we also utilize the chat/text feature with all.our vendors and guests. Similar to the tasks needing video snippets, i feel the texring line should be able to receive a vido snippet. If a guest is in the home at 11 pm and the slider door is leaking, tbey should be able to send us a small video with the location of the slider, and how much water intrusion is actively in progress. Still photos do nothing but capture 1 single second. In 10 minutes it could be into thousands of dollars in lost revenue to the homeowner and a bad experience for a guest.

In addition, the texting platform currently allows 1 single photo at a time. Event in a task you can upload a maximum of 10 from your gallery. Vendors and guests should be able to upload 2 to 4 photos in one click. Again, the time it takes to find, select, send, find select send, find select send, over and over again. For advanced as our technology is today, uploading only one photo at a time on the texting app is an antiquated process.

Vorteile

Easy Navigation, simple training fpr team memebers, quick service from Breezeway team with issue fixes or learning opportunities, fantastic record keeping.

Nachteile

Here are a few things I would love to see:
- Accessibility to deactivated property tasks and profiles
-the ability to set individual task templates for individual/multiple instead of all properties
- Accessibility to add an issue to a task from the initial pop-up task rather than needing to open the whole page
- Accessibility to add an assignee to an issue initially so the task is added right away

Vorteile

Easy scheduling and automation of assignments. The portal for vendors/user is very useful. The company uses suggestions to better their product and listens. We love our contact at Breezeway, [sensitive content hidden]. She is the best :D

Nachteile

There are still some things that could be better.
1. Automating responses to closed out work orders would be VERY helpful. example: once the mattress is cleaned by the upholstery company, the close out triggers a hskg work order to remake the bed.
2. Ability for vendors to change their due date (maybe make this a reviewable option for manager/supervisor in the company)
3. Ability to add requirements to a work order without having to add it as a template would be nice as well.
4. Automations for completion of particular work orders (way to mark to email completion report on certain work orders that we need to follow up with owners/techs on).
5. No way to search work tags in daily check in dashboard.
6. You can't sort by assigned (much easier to follow up this way).
7. Would be nice on check in's to see any properties with an urgent work order assigned (it has to be assigned to the check in day to show up on the dashboard).

Vorteile

I like a lot of things about breezeway including task tracking for my department and the ability to see how much time my team spends on tasks

Nachteile

I wish auto scheduling could push tasks to calendar breaks even if they are over due - maybe based off of a task tag or sub department

Vorteile

I use Breezeway every day! I like how easy it is to view calendars for multiple properties at once, and assign priorities to task to get a clearer view of my day. The support staff is so friendly and prompt - if I ever have any issues, the team addresses it so quickly and are so nice while doing so.

Nachteile

I hate that I can't access the full Breezeway platform on the mobile app. It's easy to make and view my own tasks, but pretty difficult to pull up the calendar for one property without being taken to my Safari app. I would love to be able to view property details & calendars without having to open another app.

Vorteile

It is super easy to use
Breezeway has the best customer care services
Ability to always communicate with our team
It has enabled us organize our tasks so well
I can always quickyly view and inspect cleaners

Nachteile

Nothing really everything has really been great

Vorteile

• Ease of Use
• Clever Functionality
• Smart Ergonomics
• Solid Tech Support

Nachteile

**LINE BREAKS PROHIBITED IN MESSAGING MODULE**
Breezeway doesn't allow line breaks in their Messaging module. This is a big deal when you're attempting to architect critical weather information so certain content doesn't get lost in a sea of text.

**DOESN'T PULL OVER OTA INFO**
Breezeway doesn't pull in whether a guest is an Airbnb or Vrbo booking. This is a data point worth adding to your integration set. when users click on guest info.

These are just my two biggest issues.

Vorteile

I enjoy the many ways of viewing task for the day, or the week, being able to close out certain people's tasks if they forgot while in the field. It is so helpful being able to see the check in and checks outs in the drop-down calendar when selecting a date for completion on a task. Aswell as being able to see a map view of where the members of the team are and easily seeing homes with task issues.

Nachteile

The lack of being able to place tasks in a certain order in a team members day to help with the route planning and time management for scheduling.

Vorteile

It's pretty well thought out & everything works as advertised.

Nachteile

App for my vendors is finicky - weird refreshes that sometimes don't actually refresh, Breezeway messaging also finicky both as an app on my phone & and in the browser. So far I've probably asked 5 questions that have gotten the standard "we'll put that in as a suggestion" which is super frustrating - specifically the inability to add additional elements.

Vorteile

Breezeway is very user-friendly. Easy to navigate and to follow the history on a property.

Nachteile

Sometimes the loading time can take a bit.

Vorteile

Convenient for entire company to access. Easy to use on phone or computer.

Nachteile

Lagging when loading tasks, changes to platform that effect usage.

Vorteile

It's super easy to use. The help/support services have been incredible.

Nachteile

I wish that the schedule would somehow sync to my google calendar. Sometimes I see that first.

Vorteile

Efficiency, easy flow sharing updates with other co-workings.

Nachteile

There are no complaints. In every area it is a simplified format to process.

Vorteile

What I like most about Breezeway is the organization it provides us for our maintenance and housekeeping.

Nachteile

What I least like about Breezeway is to be able to delete a comment on tasks.

Vorteile

It has streamlined so much of our work...I'm not sure how we use to keep the schedules straight for our cleaning staff!

Nachteile

When I make a task for a future date, it jumps to the current date.

Vorteile

It's very helpful to communicate with other departments and complete tasks.

Nachteile

When you submit Export to Partner it takes hours for it to send

Vorteile

Innovating intentionally and with useful product improvements.

Nachteile

I want an expanded Guide so we can add and edit unique events, local highlights, etc., rather than being limited to adding URLs.

Vorteile

Keeps our team organized, allows us to easily bill for what we do and gives an easy snapshot of the day.

Nachteile

It can be clunky to add new tasks, especially for our property team when on the road.

Vorteile

Being able to see time inspectors and housekeepers are taking in each task

Nachteile

Not everything flows from Barefoot, so we have to switch back and forth from Barefoot to Breezeway

Vorteile

I like that Breezeway is very easy to use and sort tasks. Assigning items and setting up automations is also very easy.

Nachteile

The app could use some improvements, specifically for searching for tasks from days ago and also moving tasks assigned to myself.

Vorteile

It is very user friendly, easy to learn and plenty of training videos and articles! The chat feature is very helpful as well.

Nachteile

The Upsell feature is a great idea but we have not had a guest purchase something through there since October. It was working great and then it just stopped getting the sales it had been getting when we initially set it up. I can't figure out what the problem is. Love the concept but need to figure out why guests aren't purchasing.

Vorteile

For the most part, the after hours team answering calls and leaving messages for office team for next day. Ability to put tasks in, assign and mark finished when complete

Nachteile

Slow responses to answering after hour calls. Sometimes urgent requests are mishandled. When putting in a task it would be nice if the name of the person entering in with a time stamp is included

Vorteile

The interface is clean and intuitive, and it makes tracking much easier for tasks to ensure items are not overlooked.

Nachteile

It would be nice if Breezeway could have one button to generate a monthly report that shows the total cost to owners. Without additional software, it is cumbersome to use Breezeway for accounting tasks related to labor and service expenses

Vorteile

Very handy way for our organization to organize and schedule tasks

Nachteile

The new version doesn't show addresses on the main screen anymore

Vorteile

I love the detailed reporting it offers which keeps me aware of performance and helps me to take decisions. It automate the routine tasks and saves a lot time. Breezeway works great on mobile too which helps me to work even if I am not the my desktop.

Nachteile

I find it offer limited options of integrations with other third party software. Sometimes I noticed there is slight delay in syncing updates.