Birdeye – Bewertungsseite 2

Vorteile

The feature are great and compatible for everyone

Nachteile

The features options are less. Could be better if have more options.

Vorteile

Effective and well run tool to drive online reviews.

Nachteile

Had a billing issue that has since been resolved.

Vorteile

Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information.

Nachteile

The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for.

Vorteile

Birdeye shines when it comes to customer engagement. The chatbot and review generation tools have dramatically enhanced our interaction with customers. Plus, the dashboard offers a clean and organized view of all customer messages, a real plus. There are several pluses we've experienced so far.

Nachteile

The user interface is not exactly user-friendly, especially at the beginning. It can feel a bit like walking through a new city with no map or guide. However, with a bit of time and patience, you'll learn your way around. In addition, the customer support is Grade A so they helped us.

Vorteile

The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process.

Nachteile

Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions.

Vorteile

Birdye is very easy and convenient, makes getting reviews more effective

Nachteile

there is not much to dislike. sometimes it does not load properly but i enjoy the app

Vorteile

None. There is nothing positive about this organisation.It appears to be an elaborate scam!

Nachteile

Impossible to cancel. Avoid at all costs.

Vorteile

Birdeye is an end to end solve for a large suite of products. It is also very easy to use.

Nachteile

Unfortunately we are having a number of issues around businesses that are not brick and mortar businesses. It would be great to see the capacities for remote businesses expanded.

Vorteile

Adding another review as my resident's state they love the BirdEye platform.

Nachteile

None at the moment. Birdeye is great. I'll let you'll know if there's any changes/edits I think may be useful.

Nachteile

Awful after sales service and rude operators who don't know what they are doing

Vorteile

They have an amazing customer support. Helpful email help

Nachteile

Sometimes the dashboard doesn’t read true.

Vorteile

I love the live chats as they are in real time. It is a great way to get quick answers to clients. Also being able to attach a photo to the chat is great.

Nachteile

The live chat doesn't always reload/ upload new chats. If on it for too long you need to log out, log back in and then they will be displayed.

Vorteile

This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.

Nachteile

Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.

Vorteile

I love that we can see what our customers are liking, and that we can see what we can improve on as well.

Nachteile

It sometimes logs me out, but it is easy to log back in!

Vorteile

I love the customizable social feature. We have multiple clinics that all have different logos and colors. This helps make it very easy to post to all clinics at once. We also love the Reporting software. Its very easy to use and gives us all the basics that we need. Or if we would like to go in depth we can.

Nachteile

Survey integration has been our least favored item. It seems like we will need to change the way the front desk checks customers in, in order to use this correctly and this could get very messy. I loved how easy it is to use and customize but when it comes down to the front desk remembering to change the way they work on a day to day it will be difficult to incorporate and implement.

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Vorteile

Easy texting and get notifications very quickly!

Nachteile

Logs me out every time I leave work for the day!

Vorteile

What I appreciate most about Birdeye is its robustness as a communication platform. The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer interactions. This ability to combine engagement and tracking into a unified interface results in a remarkable increase in efficiency, allowing us to respond quicker and more precisely to our clientele's needs.

Nachteile

On the slight downside, Birdeye’s comprehensive nature may initially come off as overwhelming. Its multiple features demand a certain learning curve, which may be time-consuming for newcomers. Further, occasional lags in the chatbot responses can sometimes compromise real-time customer engagement. A bit of refining to the software's speed and user interface could enhance the overall user experience, making Birdeye an even more formidable force in the online customer engagement realm.

Vorteile

We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic.

Nachteile

The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site.

Vorteile

Allows us to convert conversations to clients easily. Great for getting reviews

Nachteile

Sometimes it does not transfers clients phone numbers and emails from our CRM system

Vorteile

Su servicio al usuario es rapido y eficaz.

Nachteile

Tube problemas con facturacion e integraciones que se solucionaron de forma rapida.

Vorteile

Nothing, poor choice on my part. This company portrayed itself to be something it isn't, an honest company. Not a reputable outfit. Plenty other better options out there for which people can choose.

Nachteile

Their services and support for those services are unbelievably poor

Vorteile

I began using Birdseye solely for the purpose of surveying my customers after installations. Now im diving in to all the other amazing things it has to offer! Mostly though, I am impressed that the price is as good as it is.

Nachteile

The website is a little overwhelming, but rest assured its worth it!

Vorteile

User friendly and great service. Real time and useful information that helps our company to be better. Great support from Birdeye team.

Nachteile

I don't have anything that I like the least.

Vorteile

-A good way to mange your reviews.
-Good ways to contac your customers and find what bothers them,
-Imrpove your customer experience by finding out what they think about you.

Nachteile

Just that you hace to share the credentials instead of granting and removing it with an admin account.

Vorteile

Me encanta que puedo personalizar las reseñas para cada uno de los clientes.

Nachteile

No tengo quejas me gusta este aplicativo.

Vorteile

Ce logiciel a une fonctionalité parfaite, facile a utilisé . Tres bon pour les enquête .

Nachteile

Aucun probleme retrouve a mon niveau . Un peu cher pour les petite entreprise.

Vorteile

I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

Nachteile

Nothing at the present time that is least helpful when utilizing Birdeye.

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Vorteile

Birdeye is very easy to use for reviews. Everything is laid out nicely and never have issues.

Nachteile

I wish that when someone reviewed on Birdeye that it would automatically review on the other platforms.

Vorteile

Easy to use, and fast. Really helps with organization.

Nachteile

Was a little confusing at first but we figured it out quickly.

Vorteile

I enjoy how user friendly Birdeye is, everything I need for reviews for our company is all in one place.

Nachteile

I don't like how I don't know every capability in Birdeye, but that's not at fault of Birdeye they have lots of help and seminars.

Vorteile

We love how easy it is to request reviews from our customers. We can automate the requests and customize them.

Nachteile

The interface was a little daunting at first, but the customer service team helped us get up to speed quickly.

Vorteile

I like the user interface the most. Everything is laid out perfectly.

Nachteile

When sending surveys to customers via text and email, we have trouble with non-Canadian numbers. Also, if an email is invalid, the text sometimes doesn't send. If the phone number is invalid, the email sometimes doesn't send.

Vorteile

Generated reports is very helpful when figuring out our customer input.

Nachteile

Navigation can be tricky to figure where everything is at.

Vorteile

Since we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!!

Nachteile

I I would like the address book to have more fields so we could search lists according to what we are looking to text….

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Vorteile

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.

Nachteile

The actual interface can sometimes be a bit difficult to navigate.

Vorteile

Dashboard is user-friendly and replying to reviews directly or with templates is a breeze.

Nachteile

I wish it was compatible with our site software so review requests did not have to be uploaded by hand.

Vorteile

we can maintain great google reviews more easily

Nachteile

i cant really think of anything that we dont like

Vorteile

I like the fact that is easy to use and manage

Nachteile

Can be difficult to integrate with other systems

Vorteile

One of the best things about Birdeye is the customer service. Our agency rep [sensitive content hidden] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms.

Nachteile

There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly.

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Vorteile

The website chatbot has been a great addition to our website and helped our customer and employee communication. The intuitive answers are a huge benefit.

Nachteile

Nothing is too major but the dashboard can be a little difficult to navigate initially. The customer service team was a great help though.

Vorteile

reviews and messages are always on track with this software

Nachteile

there is nothing that i don't like at the moment

Vorteile

Product was easy to use. The ease of navigating the website and app was friendly.

Nachteile

Initially overwhelming, but customer service was helpful.

Vorteile

Birdeye is a great way for us to send out review once a project is complete.

Nachteile

When we first got Birdeye it took me a bit to adjust and navigate.

Vorteile

It provides a single page to see various messaging platforms (Facebook, Instagram, SMS, etc.). So, we can see all in one page, instead of having to go to different platforms.The Reviews page is nice. You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review your business in the platform of their choosing. You can also see the amount of reviews you achieved in certain periods (months, quarters, years), and provides you the ability to establish a goal of number of reviews (ex. 25 reviews in a month).

Nachteile

The messaging page becomes a cluttering mess if you have multiple users working the messages. You can assign chats to a certain user, but in the main page (where you see all messages) you still get the mess of every chat even if it's already assigned. So, it becomes messy, enough to uninspire you to work with the platform.The mass text messages feature creates a total chaos in the messages window when you start receiving replies. The platform does not provide features to organize your messages.All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy.Regarding Birdeye's customer service and support, it's like speaking to a brick wall. They don't value you as a client. When you want to remove a feature because you know you will not use it, they ignore you. When you want to cancel your account, they don't care and force you to be another full year with them.

Vorteile

I like being able to quickly send a review request to my subcontractors after they finish their work on a project. I know it helps our company and it let's me know how things went in their eyes.

Nachteile

I really don't have any complaints. It'd be great if it integrated with our project management software but hopefully soon.

Vorteile

The review request automations are great for us. As we complete jobs, we send out review requests to our customers and vendors. Great to hear what went well...and what needs some attention.

Nachteile

There really aren't too many things that I don't like. The software didn't easily integrate with our project management software but customer support helped us overcome that!

Vorteile

easy to use , easy to integrate other platforms great tool to chat and have all the real time feedback from customers

Nachteile

we are not able to communicate ont he negative reviews with customer and offer solutions

Vorteile

It was simple to request our subs and vendors to submit a review once a project was complete.

Nachteile

It was a little complex at first, but the onboarding team helped to smoother that process out.

Vorteile

I like that we are able to capture our customer's feedback and perception of us so we can continue to be better for them.

Nachteile

I am still continuing to learn functionality and everything the platform is capable of.

Vorteile

The only software company that didnt hand me off to another account executive once they onboarded me.

Nachteile

As much as I love the UI. They could open it up a bit more for customizations

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