Broadly

Vorteile

The ease it provides the customer to leave us a good review - and the way it "redirects" an occasional negative experience so that we can address it.

Nachteile

The delivery of the website "chat bot" messages, the website "Contact Us" form or email via the website, and "text messages" that come from I dont know where - all coming in via the Broadly app.

Vorteile

So easy that new team members don't need significant training to jump right on board and begin using and providing value.

Nachteile

The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill).

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Broadly

Vorteile

I appreciate how the interface allows you to interact to your customers need immediately.

Nachteile

That my employers don’t know how to use all the features. Consider courses for management.

Vorteile

I love that it gives the opportunity to ask the customer how was their experience and based on their answers if it is favorable it will request a Google review. It has been a huge difference maker for our Google scores

Nachteile

….I don’t have any dislikes ……,,,,I don’t use all the features but will look into more

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Broadly

Vorteile

I like this site very much because it is easy to use and thanks to it, dealing with business operations has become easy

Nachteile

Great site with no errors and no problem

Vorteile

What I like most about Broadly is how easy it was to set up, how easy it is to use, and how easy it is for customers to use. We have been using Broadly since 2019 and it has helped our clients tremendously. We are able to respond quicker and meet the client where they are. It has helped raise our google reviews and ultimately help new clients find us online.

Nachteile

I have not delved into the mass texting/campaigns yet. I would love to be able to send one text message to a bunch of leads letting them know about a sale. I think the review request from Broadly should be more frequent that first week of service.

Vorteile

We love the reviews section of Broadly! Knowing what our customer's are saying on a daily and weekly basis has really helped us grow and learn.

Nachteile

I don't love the online chat experience with Broadly. Our garage door industry is very specific so it is hard to answer everyone's questions online ASAP ourselves and if we have Broadly do it we are concerned they don't have enough knowledge. This is not a negative for Broadly, just a negative with online chat in general.

Vorteile

Broadly helps customers contact us with ease. We are able to send quotes, set reservations up, and answer any questions even when we are not in the building. They send out automated review requests for every platform you put into Broadly. Highly recommend for small businesses!

Nachteile

I don't have anything negative to say about Broadly.

Vorteile

I really like the SMS/text & email features on BROADLY. It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message; it is quick, and easy. I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program.

Nachteile

I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. I do see there is an option to send customers invoices.

Vorteile

Broadly allows customers to leave non pressured reviews and complaints. Staff is able to thank or resolve any feedback left by the customers or clientele. Staff also utilizes Broadly as a resource for "no pressure" sales.

Nachteile

Truthfully there is nothing that I dislike about Broadly. The software has been a great asset to our business!

Vorteile

We love that all of our communications between Facebook and Instagram are centralized.

Nachteile

The marketing campaigns are lacking and just because you respond on the broadly does not clear the notifications on the other platforms.

Vorteile

We have been using Broadly and we love the way we get our office reviews. It is simple, clear and is well set up. Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight into how we are doing. I also love the fact that we can get reviews on several platforms.

Nachteile

What we like least is the fact that it is only for reviews. It is not a reminder system for the patients that they have upcoming appointments. It also would be nice if it would integrate to Eaglesoft and let the patient schedule their appointments on our open spaces.

Vorteile

Broadly makes it easier for our company to gain new leads and keep a constant contact with them.

Nachteile

I wish Broadly had a way to filter out spam.

Vorteile

Broadly is a fantastic software! It is user-friendly for all of my staff and doesn’t take more than 10 minutes to understand how use. My favorite feature is the sms chat feature. This helps us communicate and capture leads.

Nachteile

I don’t have anything bad to say about Broadly,

Vorteile

The ease of communicating with our customers. The way broadly is on our computers and phones keeps our small team linked with h each other and our customers. Helps make the simple things seamless

Nachteile

Technical issues and bugs. Inconsistency especially on the mobile app. Always requires updates and doesn’t always work properly. Very finicky and frustrating

Vorteile

Effortless to send a customer a way to give their honest opinion of a service in real time.

Nachteile

The reports are not updated review after review...negative stays on even after another service with a positive review is conducted.

Vorteile

Broadly is incredible! Upon the very first day of implementing the system, we received at least a dozen 5-star reviews at both locations. We could never quite crack how to ask for reviews, and this has made the world of a difference for our team. Highly, highly recommend!

Nachteile

This may already exist and I could be missing it - but somewhere to look at reviews for Yelp and Facebook, too. At this time I only see Google reviews when I click on the Review tab. Nonetheless, an incredible product!

Vorteile

I like that the messages go directly to my email.

Nachteile

I don't love that I don't get follow up messages on my email, sometimes I forget to respond. Could possibly get a reminder email after a few hours.

Vorteile

We enjoy being able to quickly respond to customer questions as well as see their reviews, good and bad.

Nachteile

Some issues with attaching pictures to messages while using the app.

Vorteile

Broadly allows us to not only request reviews but to do it intelligently. We are able to upload emails lists with problem customers omitted so we are getting the best chances for positive reviews. We are also notified when we have negative reviews so we can respond quickly and try to save the experience. This has turned many would-be sour thoughts into very positive ones. Another feature that unexpectedly came in handy was the ability to text our customers through this platform.

Nachteile

Our team often wishes that Broadly had templates for messaging customers, especially for texts. It would also be nice if we could choose which review platform we would like to be prioritized (I.e. Yelp vs BBB vs FB vs Google).

Vorteile

I love the payment request and most importantly I LOVE the reviews we are getting

Nachteile

None that I can think of. So far it has been good

Vorteile

Easy to use and helps us obtain reviews.

Nachteile

The price could be more reasonable and the app could be faster.

Vorteile

people often only use google for reviews, as we strive for excellence our total reviews are almost at a full 5 stars. people tell me often that they are impressed with our rating

Nachteile

all features are basically ok, no issues to speak of

Vorteile

I like that I am able to message through different messaging services, like SMS and email.

Nachteile

Occasionally have an issues with logging into the App on desktop.

Vorteile

Broadly does a great job helping us get more five star ratings.

Nachteile

Difficult to reach phone support. They never answer their support line.

Vorteile

Très intéressant dans l'ensemble avec ses multiples fonctionnalités et facile à utiliser avec pour générer plus de vente. J'adore et je le recommande

Nachteile

C'est très efficace et très simple mais mon soucis est que c'est dans tout les pays

Vorteile

En plus de ces meilleures qualités Broadly permet de gérer facilement les opérations commerciales. Le service client est confortable.

Nachteile

Honnêtement, je ne peux qu’apprécier ce logiciel mais la prise de main m’a été difficile au début.

Vorteile

I’ve used Broadly for about 3 years and find that it has been a great way to distinguish myself from other home inspectors. Broadly helped me set it up so that positive reviews are posted to my website automatically. When a potential client is shopping, the reviews have often been the deciding factor. I have also found it extremely helpful that Broadly will write a brief reponse to a review, thanking the reviewer. It is important to let a client know that you’ve read their review and appreciate it. While I should certainly do that myself, it helps that its done for me if I can’t get to it quickly enough.

Nachteile

As with everything, there was a learning curve faced with gaining familiarity with the dashboard. Over time, I've learned to use it and have no issue.

Vorteile

The onboarding and customer service experience is on point. The product itself has allowed for honest communication with out customers so we can look at both where we excel and need to improve!

Nachteile

I don't see any cons. With what we use the program for, we are extremely happy.

Vorteile

It is wonderful to be able to communicate with customers via text! At times sending a photo is a lot easier and clearer to understand than explaining things over the phone.

Nachteile

I wish the 'review requests' didn't automatically send when adding a new contact to our system. If we forget to uncheck the box they get a review request before we have even done anything for the customer!

Vorteile

Broadly helps my business grow daily. Number 1 priority is to keep customer service at the highest level. Our customers become our friends. We strive to accommodate our friends give them an experience like no other in the automotive repair industry. Broadly brings our business to customers looking for our services.

Nachteile

Not much to not like about the services they provide our business.

Vorteile

Easy to use and you can immediately request a review from a customer if they tell you they've had a great experience. I like that all team members can view communications that other team members had with customers, so there is visibility across the board.

Nachteile

The app on the phone sometimes will not open up, and that's very frustrating.

Vorteile

The review generation has been my favorite part. We get a lot more reviews.

Nachteile

Honestly it’s been really good for us. It might be nice to have a rep call and check in once in awhile to give feedback and also to go over updates or new products.

Vorteile

Allowing clients to contact us outside of business hours, sending photos, and asking for reviews are features we use 24/7/365.

Nachteile

I wish the auto reply message could be customized with our info.

Vorteile

I love that it I am able to interact with customers in real time at any time through out the day.

Nachteile

No, I think broadly does a very good job.

Vorteile

Most positive use is the ease of entering in customer information and the non wait time to immediately turnaround and send messages to the same customer.

Nachteile

I have not used Broadley enough to determine the overall cons. I did not set the app up initially I am just a user.

Vorteile

Payment is easy, Finding customers information is the best from phone number to quotes and address(Easy to use)

Nachteile

the only thing it updates almost every day as well my guys use their phones and when that updates it's way different then the computer

Vorteile

Broadly has honestly been a game changer for our business. We have so many positive reviews that people can easily read because of Broadly. The way it seamlessly integrated with our software with critical, and also the fact that we can use it to message with our customers is just an added bonus that at first I didn't even realize would be so useful.

Nachteile

I really can't think of any. I guess if I had to say, the fact that I can't "pause" it in our winter months when we aren't operating, but really that's not a concern.

Vorteile

All the useful information I get out of it.

Nachteile

I with there were more ways to pick and choose what customers get the survey.

Vorteile

The customer service , helpfulness, productivity

Nachteile

Nothing every thing runs smoothly nothing to complain about

Vorteile

I like having the ability to text customers if they need assistance and for marketing

Nachteile

no mass text option is available

Vorteile

I personally really enjoy the SMS feature, so that the guests are easily available to respond without needing to go back , on the internet browser.

Nachteile

I think the response time could be a little better, Also fixing the bugs that occur when sending the automatic messages, some of them are sent waay later then they should be or not at all in some instances.

Vorteile

We find that it makes it easier to reach out to customers to answer questions & schedule appointments. Also, it has increased our Google reviews. It also makes it easier to collect payments from our customers.

Nachteile

I don't like the fact that we cannot prevent negative reviews anymore. Also, it would be nice if we could do partial credits to customers that pay on Broadly.

Vorteile

Easy to use, great tool to manage online reviews.

Nachteile

I liked the previous Broadly functionality where after a customer was asked to leave a review it would come to Broadly first so that there was the ability to diffuse a customer complaint prior to posting.

Vorteile

I like the live chat! It’s so easy to use.

Nachteile

Organization of messages/features. Could be more streamline,

Vorteile

The support team is great. Is very easy to use and affordable.

Nachteile

The only thing that I could say it was at the beginning it was hard to get connected so we can get started but after we got our Rep we are in contact every time we need her.

Vorteile

I can manage and field every potential customer's inquiry on the numerous paths of communication available in one, organized and collective space

Nachteile

Does not interface with Angi's List (Home Advisor)

Vorteile

I like the hands off automated results of Broadly

Nachteile

The automated follow ups are annoying to clients and cannot be turned off without manually doing so for every client. There should be a feature that allows any positive reviewer to be left alone after that. No one wants to be bugged for a yelp review and a facebook review after already leaving one on google.

Vorteile

We've used Broadly for several years and find it invaluable.

Nachteile

I really can't think of anything different I would want......

Vorteile

I love that it filters out positive and negative reviews from our consumers allowing us to hopefully make a turn around with any negative feedback we may get prior to being posted on a social platform.

Nachteile

Currently there are no features disliked