Birdeye

Vorteile

The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI.

Nachteile

For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned.

Vorteile

As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice.

Nachteile

The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock.

In Betracht gezogene Alternativen

Swell und ReviewTrackers

Gründe für den Wechsel zu Birdeye

Price is the best when factoring everything in, and product offerings all in one place blow them out of the water.

Vorteile

Reputation management was okay. Clients liked AI features, but all systems offer that now. Share to social was also a nice feature.

Nachteile

Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot.

Vorteile

The ease of being able to send messages to our customers, and stay in contact with them. Especially with reviews.

Nachteile

During most monthly meetings, they tried to upsell us on products that we didn't really need.

Vorteile

We had a lot of help in transferring our clients from the old company. The products offered have been easy to learn how to use, and the reporting tools have been helpful. The listing management has been great too.

Nachteile

We would have liked to see a few more options in reports.

Vorteile

Everything is in one place and there is a suite of products that can make everything all-encompassing.

Nachteile

Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP.

Vorteile

So many additional features without having to hire another partner.

Nachteile

So far after a year we have had great success.

Vorteile

Results and accuracy as well as flexibility

Nachteile

cost it is expensive and sometimes hard to learn and connect everything

Vorteile

Ease of use, it is a very simple and handy tool to use for Review Management!

Nachteile

The setup can be cumbersome but other than that no real complaints.

Vorteile

The product selection and the dashboard

Nachteile

some of the ways to enter the data were not user friendly and i had to reach out to tech support for them to make the changes i needed

Vorteile

We used Birdeye to manage patient experience reviews. It was easy to use.

Nachteile

We didn't experience anything negative while using it.

Vorteile

That I can text links to inquiring clients

Nachteile

That it logs me out everyday and I have to re sign in

Vorteile

AI Functionality
- Summarizing reviews
- Review responding

Ease of use
- Bulk uploading contacts for review generation
- review monitoring
- Local listings
- Super effective reporting that does not take too much time to generate for effective presentiations

Nachteile

Cost. This product comes at premium price.

Vorteile

Birdeye brings all the capabilities together in one place. I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments. It is great that Birdeye enhances our continuous monitoring and control over all our accounts. I love the ease of formulating multiple types of responses to suit all the expected comments. The reports are very useful and cover a lot of details efficiently.

Nachteile

Everything is easy with Birdeye after successfully integrating with all the social media platforms we use.

Vorteile

I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through.

Nachteile

I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault).

Vorteile

Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places.

Nachteile

Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business.

Vorteile

Birdeye worked well enough for review management. I think that everything they do can be done in zapier or high level for about 1/10th the cost.

Nachteile

The contract states that it is 12 months. Ok fine. HOWEVER- it auto renews and they won't let you cancel until the next 12 months. It's worse than a big box gym membership. And guess what?? It's a total scam because once everything is set up in birdeye (which I did btw- not them), it's set and forget. Meaning- they are doing nothing to contribute to the value of their initial offering. Which is fine- but don't keep me hostage to some insane contract.

Vorteile

Easy to use for businesses as well as clients.
We have received a significant increase in reviews
The chat feature has changed our business for the better.

Nachteile

The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both

Vorteile

The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing.

Nachteile

more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.

Vorteile

It gave a good overview off all online standing in one place.

Nachteile

Didn't always show that I had replied to all posts.

Vorteile

It is very helpful for payment processing
It offers great reputation management
comes with a live chat feature

Nachteile

Well, Birdeye has lived to its promises and no issues.

Vorteile

How easy it was to see residents responses.

Nachteile

No cons. I currently love everything about the product.

Vorteile

Everything can easily be managed, monitored, and updated in the platform.

Nachteile

It does seem to disconnect from social platforms more than I'd like. That is most likely on the social platform side though.

Vorteile

Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information.

Nachteile

The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for.

Vorteile

Adding another review as my resident's state they love the BirdEye platform.

Nachteile

None at the moment. Birdeye is great. I'll let you'll know if there's any changes/edits I think may be useful.

Vorteile

The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process.

Nachteile

Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions.

Vorteile

I love that we can see what our customers are liking, and that we can see what we can improve on as well.

Nachteile

It sometimes logs me out, but it is easy to log back in!

Vorteile

Easy texting and get notifications very quickly!

Nachteile

Logs me out every time I leave work for the day!

Vorteile

Me encanta que puedo personalizar las reseñas para cada uno de los clientes.

Nachteile

No tengo quejas me gusta este aplicativo.

Vorteile

This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.

Nachteile

Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.

Vorteile

Su servicio al usuario es rapido y eficaz.

Nachteile

Tube problemas con facturacion e integraciones que se solucionaron de forma rapida.

Vorteile

Easy to use, and fast. Really helps with organization.

Nachteile

Was a little confusing at first but we figured it out quickly.

Vorteile

Generated reports is very helpful when figuring out our customer input.

Nachteile

Navigation can be tricky to figure where everything is at.

Vorteile

Product was easy to use. The ease of navigating the website and app was friendly.

Nachteile

Initially overwhelming, but customer service was helpful.

Vorteile

Since we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!!

Nachteile

I I would like the address book to have more fields so we could search lists according to what we are looking to text….

In Betracht gezogene Alternativen

Square Point of Sale

Gründe für den Wechsel zu Birdeye

How easy it is to use

Vorteile

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

Nachteile

We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients.

Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts.

In Betracht gezogene Alternativen

Grade.us

Warum Birdeye gewählt wurde

Birdeye's integration with our client's patient management systems was a game changer.

Zuvor genutzte Software

Yext und Grade.us

Gründe für den Wechsel zu Birdeye

Birdeye's integration with our client's patient management systems was a game changer.

Vorteile

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system.

Nachteile

I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating.

Vorteile

It provides a single page to see various messaging platforms (Facebook, Instagram, SMS, etc.). So, we can see all in one page, instead of having to go to different platforms.The Reviews page is nice. You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review your business in the platform of their choosing. You can also see the amount of reviews you achieved in certain periods (months, quarters, years), and provides you the ability to establish a goal of number of reviews (ex. 25 reviews in a month).

Nachteile

The messaging page becomes a cluttering mess if you have multiple users working the messages. You can assign chats to a certain user, but in the main page (where you see all messages) you still get the mess of every chat even if it's already assigned. So, it becomes messy, enough to uninspire you to work with the platform.The mass text messages feature creates a total chaos in the messages window when you start receiving replies. The platform does not provide features to organize your messages.All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy.Regarding Birdeye's customer service and support, it's like speaking to a brick wall. They don't value you as a client. When you want to remove a feature because you know you will not use it, they ignore you. When you want to cancel your account, they don't care and force you to be another full year with them.

Vorteile

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Nachteile

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

In Betracht gezogene Alternativen

Sprout Social

Gründe für den Wechsel zu Birdeye

We could whitelabel BirdEye and they had very attractive packages if you were purchasing many licenses for clients. They also have great integrations like with SIKKA that allows us to automate the collection of reviews for our dental clients.

Vorteile

Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.

Nachteile

Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product.

Vorteile

Birdeye has enabled our management team to collect, monitor, and manage client reviews to better connect with our clients and monitor and improve our interactions with clients.

Nachteile

Initial setup takes time to understand and use the power of Birdeye and can be daunting to staff, but once well acquainted to the software, Birdeye becomes an indispensable tool for our personnel.

Vorteile

Our company needed to increase our online presence and Birdeye has been an excellent online reputation management system. Our employees are able to use it with one click of a button and we have seen a great increase in our star rating. It is a great way to get feedback from our clients and monitor our service.

Nachteile

There are some times that the contacts don't seem to update well. Would like more options for Salesforce integration to have template choices from that end.

Vorteile

Birdeye is very helpful to our business in receiving reviews and helping us manage those reviews. It was easy to set up and integrate into our current systems. Would recommend.

Nachteile

Really no cons that I can think of. We really enjoy using this software.

Vorteile

The tracking of Google SEO and keeping our office information streamlined on the web.

Nachteile

There is not much about BirdEye that we do not love.

Vorteile

The product works as advertised, even though there are competitors that are far cheaper.

Nachteile

They nag you constantly about upselling different features. They call frequently to offer "support", but it is really just sales. They notify you about EVERYTHING except when it is time for billing renewal, which they do automatically with no notification, no way to cancel, etc. Really irritating service and deceptive billing.

Vorteile

I like the review request campaigns. I like creating different templates and customizing settings. I like that I can view contact journeys and see how my clients interacted with the review request.

Nachteile

Looking forward to more reporting features. These should be fully customizable, schedulable and savable.

In Betracht gezogene Alternativen

Broadly

Vorteile

It allows us to connect with our patients , receive google reviews to further build our practice

Nachteile

Having difficulty getting our recently added second location integrated as we are awaiting the needed code from google - birdeye support is very helpful with all zoom calls and very patient with me as I always tell them I am not tech savy :)

Vorteile

I like how quickly you can increase reviews for a client. I think integrating with a practice's pms is vital and makes things easier. I also enjoy being able to manually mark a patient from getting a review request

Nachteile

I don't like how the review request automatically directs them to leave a review. I wish it started with a screen asking if they had a good or bad experience. If it was good it can then direct them to leave a review but if it is bad then it would prompt a screen to send a message to the office on what caused the bad experience.

Vorteile

I like the ability to speak back and forth with customers without having to call on the phone and play phone tag.

Nachteile

I don't really have a con or anything I don't like about the product.

Vorteile

Easy to use, dashboard shows everything you need to read and respond quickly to every review.

Nachteile

I can’t think of anything I dislike about Birdeye, it is very easy to use and a real time-saver.