QuestionPro – Bewertungsseite 6

Vorteile

SO many options, and the examples to explain what they are and how they work are VERY helpful. Customer service is prompt, courteous, and competent.

Nachteile

When our organization first started using the software, we had access to guaranteed respondent anonymity, but that feature was later moved to a higher tier. We wish we still had access to that feature, but that's a very minor complaint about a stellar product.

Vorteile

The skip logic is amazing and the non-profit pricing (free under certain conditions) is great.

Nachteile

Very little. It's a robust software. If there are issues support is rather quick.

Vorteile

Easy to use and helps us achieve program outcomes

Nachteile

Free version is limited. Would be great to have a mid tier license

Vorteile

The is a lot of different question options that are very useful, the question library is very useful to integrate different surveys, love love love that you can see answers of surveys that haven't been completed (you wish that everyone answered your surveys, but alas that is not always the case) and that the analytics show the rate completion.

Nachteile

In order to do data analysis, the way that CSV downloads is not ideal (you have to modify the CSV quite a bit in order to integrate it to data analysis tools like STATA).

Vorteile

Upstream utilizes QuestionPro to gather and compile survey data from community programs, which allows us to make data driven decisions. It’s easy to setup the surveys and distribute the online collection link to grab the data.

Nachteile

The default report dashboard often includes data that isn’t useful or appropriate for our needs, however, we do have the ability to customize it if we needed to.

Vorteile

Intuitive software that is easy to use. Immediate results.

Nachteile

Cloning a previous survey wasn't straightforward

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Zuvor genutzte Software

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Vorteile

The not for profit pricing is most helpful. Love the ease of building a survey and getting professional survey results graphed for me.

Nachteile

When I first used QuestionPro, I forgot it was an Internet product and as such I needed to ask for user name and or user email in order to figure out which of my members completed which survey as I was not able to readily identify member by IP address. Likewise, some email servers of highly secure organizations were forwarding my QuestionPro survey emails to my members' spam folders.

Vorteile

Easy to use . There are many question options, including smiley faces, which some of the other survey companies offer only for premium packages. It's easy to set up multiple collectors and to download raw data.

Nachteile

None, worked well for us and we appreciate the non profit access.

Vorteile

The platform is very easy to use and the report are very complex and in different format useful for me.

Nachteile

I could obtain different statistics that are very useful in my work

Vorteile

the branching logic and the many different features.

Nachteile

Settings don't seem to be in the most logical spot.

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Vorteile

It is easy to use and very adaptable. I have taught many people in the organisation how to use it

Nachteile

The software provides all that we need. so nothing to add

Vorteile

QuestionPro is a great survey tool that offers a lot to the users. What I love about it is that it offers several question types to choose from. This is something that most of the other tools don’t offer.
Besides, the surveys are mobile optimized which makes it easier for mobile users to participate without any issues.
Yes, it is free. However, you’d need to switch to a paid plan if you wish to get access to more features. The paid plan is very affordable.

Nachteile

Though it is updated very often but there are still several features that are missing such as customization options and non-text surveys.

Vorteile

This product has easy-to-use survey design features and includes some great templates for inspiration. The ability to pre-fill some questions is incredibly helpful. Additionally, our respondents don't seem to have trouble navigating the surveys.

Nachteile

Some potentially helpful features are locked behind higher-tiered price levels, but that hasn't stopped us from accomplishing everything we could want from survey software!

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Vorteile

We use QuestionPro to ask about our community's experience with our association. It has more intuitive and sleaker options in ways to ask questions and gather needed information from our customers. We find it very straight-forward to use and can develop a survey in minutes.

Vorteile

The software is very user-friendly. There are people at our company that use QuestionPro without any previous knowledge or experience using another survey tool and they set up surveys without any trouble. QuestionPro also allows you to set up some more advanced functions (conjoint analysis, regression analysis, etc.) easily.

The customer service team has consistently been very responsive and thorough. I've worked with various companies in the past five years and I am very impressed with the level of QuestionPro's customer service.

Nachteile

Adding pictures to my survey wasn't as intuitive as it could be. It took me a few times to get used to it. I chose to figure it out on my own, but I very easily could have asked for help and the customer service team would have quickly taught me how to use it.

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Warum QuestionPro gewählt wurde

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Vorteile

Ease of use. Easy to build surveys and to share data and analyze it - even for min-techiesl

Nachteile

After 2+ years still unable to login to my QP app on my iPad or iPhone. The user field only takes a few characters. Would be a great option. Please fix!

Vorteile

The system does everything we need it to do and the support is outstanding.

Nachteile

Some functions and menu-driven routines are a bit cumbersome at first, but easily learned.

Vorteile

We use the surveys for scored documents that require logic and it serves our needs well.

Nachteile

Being a non-profit, the cost is high for the services we need, but are happy with the product.

Vorteile

- Always improving using the latest methods and technologies
- The most features for the price
- Great customer service who actually listens to your needs
- Rarely if ever experience system disruptions
- Flexible report production
- Excellent analytics

Nachteile

Sometimes difficult to get assistance over the weekends

Vorteile

It's ease of use and flexibility. Their customer service is wonderful.

Nachteile

A bit difficult to find the different saved surveys

Vorteile

One of the main features that I like about QuestionPro is the ability to present the survey in multiple languages.

Nachteile

The number of question types can be hard to choose from.

Vorteile

We have been exploring additional options for data analysis in order to gauge the performance and satisfaction of current and potential Award participants and volunteers. We would have been introduced to QuestionPro earlier this year as an option for doing such. So far it is a great improvement on our previous platforms. The additional question customizations are well appreciated

Nachteile

None so far. There are some options in the advanced category (NPS, text analysis, data analytics) that we would love to experiement with but, in due time.

Vorteile

It is easy to use, very flexible, cutstomizable and the non-profit license is best value!

Nachteile

I had to get used to the import functionality for user data, it took a while to handle it easily. Once I got into it, it worked fine!

Vorteile

The QuestionPro software has all of the features our organization needs for survey development and administration. The interface for developing surveys is easy to use and provides multiple options. The surveys look professional and allow for customization. The customer service is excellent. We are able to use the chat feature to get immediate help with issues, which is a significant benefit.

Nachteile

Any issues we have encountered we have been able to get answers to or get resolved through support from QuestionPro.

Vorteile

QuestionPro is easy to use and includes a decent amount of customization for it's surveys, which is important for our organization as we use surveys for different purposes across departments. Customer service is also responsive and helpful.

Nachteile

One feature that I don't think is available is tracking who completes the survey while still keeping it anonymous.

Vorteile

I found it easy to use and very customizable. We had previously used SurveyMonkey, and this is much better!

Nachteile

I can't think of one! It's been easy to learn how to use, and it has all the features I need, and the customer service is great!

Vorteile

We are always sending out internal and external surveys and although we need a lot of information, we don't want our contacts to spend a lot of time responding to questions so using things like branching logic or skip logic (which are very easy to manage) means that we get higher response rates and tons of data. It's also very easy to organize our surveys into different research tracks and share results.

Nachteile

I wish I could easily compare past survey responses to new survey responses.

Vorteile

Library of question types, easily re-ordering of questions

Nachteile

Would like to be able to open more than one window at a time.

Vorteile

Our surveys are given to individuals with intellectual and developmental disabilities, so we needed very simple surveys. We love that QuestionPro offers surveys with smiley face responses. It's quick and easy for our members to use, and easy to gather the data! We are thankful for the free non-profit pricing too!

Nachteile

We do not have any negative things to say about the software.

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Vorteile

Constantly improving product and outstanding and proactive customer support.
Very good range of question type pro formas and capacity to modify the looks to suit individual clients and customers.

Nachteile

Changes/updates are sometimes made without customers being fully informed. the daily emails about using the platform are just a little too frequent! But it is done on the basis of trying to keep you informed of improvements and alternatives.

Vorteile

Question Pro is a robust questionnaire software tool for business/enterprise level users.
- Good question type options
- Logic directing users to different questions/survey sections based upon previous responses
- Customised questions based upon previous answers/responses
- Option to get a quote to recruit
- Support is fast and responsive

Nachteile

Recruiting not built into the platform
Inability to create a pool of potential recipients within the product, and deduce/ensure people aren't being over surveyed within your customer database
Fairly pricey

Vorteile

The software was very easy to use. I was able to design and implement our survey in a timely manner. The staff gave me their input into what information they wanted to find out, and it was up and running in a couple of days.

Nachteile

There were a few things that I would have liked to break down differently but I had difficulty getting the software to do that for me.

Vorteile

Can create very detailed and customized forms. Signature box feature is great for when we need documents signed electronically.

Nachteile

Wish our nonprofit license came with more than one seat.

Vorteile

The support team is excellent and responds to my questions usually within 1-2 hours day or night.
They regularly add features and functions to the platform - some are included with my annual fee others are available for additional purchase.
Basic set up is easy to use. You can be up and running in as long as it takes you to create a survey

Nachteile

I would like more flexibility in creating reports within the software without having to download data into excel

Vorteile

One of the rare survey software to offer the possibility of integrating external panels. Free for NGOs. Wide variety of question types.

Nachteile

Having to subscribe to the most expensive license to be able to set up cross quotas (on several variables) and to be able to deactivate the collection of the IP address.

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Vorteile

Easy to structure and send NPS campaigns

Nachteile

E-mails are badly formatted, validation is required for surveys with many users and it was not easy, and they have an article talking about using their SDK, but they do not have an SDK available.

Vorteile

We find that QuestionPro meets all our needs required of a survey platform. The features offered by QuestionPro such as skip logic and branching were especially useful for our surveys. The dashboard analytics was also a feature that was informative and convenient. Additionally, we found the customer service very accommodating and fast in troubleshooting.

Nachteile

As we are on the non-profit license, some features are unavailable or limited

Vorteile

Clean, clear interface with tons of survey options like branching, skip-logic, custom reports....and more. The customer service, even before signing up was unreal. Emails and phone calls within 30 mins of sending something.

Nachteile

Nothing...really! If i had something i disliked, I would share it.

Vorteile

The ease in understanding and using the software. It helps the team make customizable questionnaire and derive data from it

Nachteile

We are really satisfied with the software to the limit at which we are using it. Hopefully we never have to write a review in this section

Vorteile

Customer support is very good as they are easily reachable and provide prompt response for any technical queries. Questionpro is good for low and medium complex surveys and also if programmers are good in jquery we can customize the requirement.

Nachteile

There is no prior communication for recent up-gradations and few functionalities like re-directions not worked properly after they up-grades. Special attention need by Questionpro technical team in this aspect. Still there are more room to improve the tool for basic requirements.

Vorteile

We have been using QuestionPro for a number of years now, and it has proven to be a great tool to keep us in touch with our audience, benchmark our performance over time and provide the metrics we need for our various stakeholders. It's user-friendly and makes analysis easy.

Nachteile

We do not have any negatives in using QuestionPro.

Vorteile

We needed software that would enable easy-to-use surveys across a wide range of audiences, from children to old people, and including people with disabilities. It has allowed us to achieve that with positive feedback.

Nachteile

Not come across anything that we don't like yet.

Vorteile

the functionality - easy to use, unlimited questions, variety of question types

Nachteile

-Couldn't integrate with Pollfish via the basic account type and had to contact support to help set it up.
- For survey distribution, they charge you more for every pre-screen question and purposefully go over your budget to try to squeeze more money out of you. Their pricing isn't consistent and I feel like I'm being scammed. They keep increasing the prices. I don't feel valued as a customer or like I'm receiving a good deal. I don't trust them.

Vorteile

Overall most of the features they have it. Which means for most survey you should have not much of an issue setting it up using the features. Since their features are more comprehensive it is value for money.

Nachteile

App cannot use all question type and if you have more advance routing needs, the app might not be able to support.
The reporting function can be improved too.

Vorteile

Easily understandable programing of the questionnaire. You do not need to be an expert in computer sciences to do this.
All data are available under analytics, you can follow even personal responses without downloading the database. Data is shown more comprehensible then in other similar tools we tried out.
QuestionPro has a program for NGOs, through which they offer free upgraded to NGOs. As a small NGO with less resources for these kinds of tools this possibility is really-really great.
The support is also awesome. Until now they responded promptly each and every time

Nachteile

A problem is that you cannot create more then one weblink for your survey where answers can be connected. This way you cannot differentiate which answer from which medium the answers came from.

Vorteile

Questpro is easy to use and offers a variety of options for setup and connections. We have used it for internal surveys for employees, as well as consumer or stakeholder surveys and the features are great.

Nachteile

No real cons to question-pro. it is worth it.

Vorteile

QuestionsPro is easy to use, even for non-professionals. Data can easily be analysed and the outputs and graphs are very helpful for our purposes.

Nachteile

No cons detected - everything works very well!

Vorteile

For someone new to creating surveys, it was relatively easy using Questionpro. We are a nonprofit and having our members give feedback using Questionpro is very helpful both by giving us information on how our programs are working and also by being able to show potential funders that our services are making a difference. We utilized the custom field option which was helpful for us to track feedback by ID, without requiring survey takers to give identifying information.

Nachteile

Questionpro offers so much functionality that it sometimes takes new users a little extra time in learning to navigate menu items, but once trained it is easy to use.

Vorteile

Very satisfied, Survey reports and Analytics are really helped us

Nachteile

Graphical reports will be more effective

Vorteile

We were able to customize and format the survey to our organization's needs with ease. Customer service is always available and helpful. We like the simplicity of the software.

Nachteile

Would like additional users (at least 2) without paying for upgrade