Simplesat

Vorteile

Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!

Nachteile

I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.

Vorteile

The software just does what it's supposed to do. I particularly liked the GIF's in the email for the users to click on, put some motion in there. It is fast, looks nice, very affordable. Great product.

Nachteile

It doesn't natively integrate with BrightGauge yet (you can ask for BrightGauge to work on that which we have) but we didn't have time to build out all the gauges to be able to use it.

Vorteile

I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great.

Nachteile

The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters.

Vorteile

It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round.

Nachteile

Every once in a while I will get an "anonymous" survey.

Vorteile

Makes the process for getting customer feedback nearly frictionless for the customer. It increased the amount of feedback we get 50x from the survey forms we were using before.

Nachteile

No cons to speak of, it's been phenomenal.

Vorteile

It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.

Nachteile

The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too

Vorteile

Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.

Nachteile

There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.

Vorteile

The functionality to add custom questions and they don't charge you for the number of surveys. Also the Customer support, they reply instantly and offer great support

Nachteile

Reporting can be improved, but, it's in Beta, so I'm sure they are working on that.

Vorteile

Easy to use
Many integrations
Branded Survey Landing Pages
Options for survey images (thumbs up, smiley face, etc)
Our customers use it often and we get tremendous feedback
Good reviews can be published straight to your website as testimonials

Nachteile

Currently they do not have a Hubspot integration

Vorteile

Easy to implement and integrated easily with ZenDesk.
A simple system that can't be interpreted the wrong way by a reviewer

Nachteile

A reviewer has to be followed-up with an email to get the feedback, rather than doing it through ZenDesk, but that is not a major problem.
The emails I opted out of were annoying for me, but might be better for someone working within it every day.

Vorteile

Ease of initial setup - The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free. I didn't hit any snags during set up, but when I contacted their support they were there quickly to assure me I was on the right path.

Support - they proactively reached out to me after signup to make sure everything was in order and schedule a time to demo. The demo was quick, didn't waste my time, and didn't spend the whole time trying to sell me the product. They catered it to me, which is exactly what I wanted.

Integrations - As mentioned above, integrating with Zendesk and our website was simple, but it goes much deeper than that. They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve.

Nachteile

I don't like that you can't modify the satisfaction options (Happy, Neutral, Unhappy). If it were up to me I would remove Neutral from our rating system.

Can't assign more than one user as a billing contact.

Vorteile

What I like most about your software is the flexibility in our ability to make changes to how it is customer facing. We've had problems with what we thought were simple straight forward ways for our client to give us a quick review of our service and luckily your software allows us to change things that make sense for all.

Nachteile

I wish that when you hover over the different icons for our ratings somehow the user could see in bigger letters or more vibrate animation what they are getting to click on.

Vorteile

Great tracking of surveys and overall scores.

Nachteile

Wish it had more third-party integration like to Brightgauge would be nice.

Vorteile

It was easy to use and integrate into my PSA

Nachteile

Still needs to have some more user control features

Vorteile

Cost and Support Provided.

By paying only USD 79 per month, you get unlimited surveys and unlimited user profiles. Very cost-efficient. [SENSITIVE CONTENT HIDDEN] and his team is very responsive, always attend to the questions/errors that we raised.

Nachteile

Sometimes there's small little bugs/error on lauching new features

In Betracht gezogene Alternativen

Vorteile

The ease of use of Simplesat is probably the best thing about it.

Nachteile

There's not much I could say that's bad with Simplesat - it just works!

Vorteile

We love how simple this is to integrate into our website. We also love the simplistic design.

Nachteile

Maybe add a few more customisation options for the ticker widget?

Vorteile

This product is great for understanding the customer and their needs.

Nachteile

Our techs work on tickets together at times so there is no ticket owner. When we get a review it will only show it’s for 1 tech rather than both.

Vorteile

Ease of use it great. Publishing to the website as well.

Nachteile

No integrations to tools like BrightGauge.

Vorteile

The tool has just the right amount of customization offered and it's ease of use for our customers.

Nachteile

I don't have any "cons" to share about this software.

Vorteile

I love simplesat . I can check is our client are satisfied with my work and I can improve everything what I do at my work

Nachteile

nothing , its really perfect to know, if your work is good or you have to do things better

Vorteile

Easy to use both in setup and in getting customer feedback. It’s very simple and quick so we’ve gotten alot more results with this product than our previous one. It’s also more budget friendly and integrates easily with our other software.

Nachteile

The message isn’t as customizable as I was hoping but, in the end it is still worth it.

Vorteile

Love the integration into Freshdesk and the tie ins that exist to relate the ticket details.

Nachteile

Wish I could present a dashboard to display in the office of the feedback and comments into our GeckoBoard system.

Vorteile

It was very fast and easy to get set up. The support was great and people always responded to questions helpfully

Nachteile

In order to really customize some of the functionality you have to dig into their html snippet. This is fine, but the company discourages this as it can cause unforeseen consequences if you goof something up. Sometimes tracking the source of the responses were not always working (could be related to the above).

Vorteile

Easy to use
Good dashboards
Good price/money value

Nachteile

A bit too simple sometimes... more functionality would be appreciated for the future.

Vorteile

- Ease of deployment and integration
- It's very easy use and learn, most importantly for customers
- Exceptional customer service and knowledge base
- Great value for money

Nachteile

There is nothing negative that we find worh mentioning.

Vorteile

I love the ease of it. Setting everything up was super easy. It has better thumbs unlike Hively. I think it really grabs people's attention. We constantly have people reviewing us.

Nachteile

There's just a few little bugs to work out.

Vorteile

The software was very easy to setup and use. It also made it much easier for our clients to give us feedback compared to our old survey. We have seen significant increase in client feedback.

Nachteile

I honestly do not have anything bad to say.

Vorteile

For the end-user, I like the simplicity.

Nachteile

There is nothing about this software that I can say is lacking.

Vorteile

Simplicity. Support is great although the support is coming form our Web marketing company who integrated to our website.

It is well worth the investment.

Nachteile

Unable to change Color to match our corporate Identity. I hear its in the works though.

Vorteile

Very easy to set up and get running
Support was amazing to work with when I ran into issues
Cost is very affordable

Nachteile

Nothing major, but I know features that are being worked on like Bright Gauge Integration and ability to edit reviews

Vorteile

The ease of use is one of the great features. I would have to say it is one of the easiest tools I use during the day. It makes it super quick to see my clients reaction to service that is provided.

Nachteile

At this point there is not to much for me to pick at for a con. The one thing I would say is the lack of customization for the dashboard for base users is a bummer. It would be nice as a simple user to have the ability to change my view to hide stuff I don't want too see.

Vorteile

IT IS EASY TO USE, EASY TO GATHER THE INFORMATION YOU ARE LOOKING FOR AND FIND WAYS TO IMPROVE YOUR CUSTOMER SERVICE.

Nachteile

I LOVE EVERYTHING I DON'T HAVE A SINGLE CON TO THE SERVICE

Vorteile

Having a simple to use feedback system from our clients

Nachteile

There are a few glitches that need to be worked through

Vorteile

Simple works as expected
Connects with our ticket system ConnectWise Manage

Nachteile

Costs money but it is worth it and you get what you pay for in this world

Vorteile

I liked how easy it is to set up and use. The clients do not mind having to hit one single button for feeding back

Nachteile

I have not yet found any negatives to report.

Vorteile

The simplicity of the platform makes it easy for our team to manage it. And our clients don’t have to be educated to being utilize it. It’s self explanatory. Good stuff.

Nachteile

No cons but I do have a recommendation.

It would be great to integrate the software with Google Reviews and Facebook Reviews if someone leaves a comment.

Vorteile

Improved our survey response rate. Very easy for our customers to use!

Nachteile

Can’t think of any, We love this software.

Vorteile

It's integration with Zendesk and Dropbox make it easy to turn on, integrate, and start immediately receiving benefits. No development effort was needed to start improving CSAT.

Nachteile

No integration with the industry leader Integromat, instead uses the lesser integrated Zapier. There is no option to integrate with standard databases like MySQL.

Vorteile

Easy to use and integrate into our services which helps with getting a higher click through percentage

Nachteile

Nothing yet! We have been enjoying this service.

Vorteile

Very quick to setup, easy to use and see what is going on in our scores

Nachteile

Would like a few more organization, sorting and view options. Also would like the ability to remove a review from rating scores without deleting.

Vorteile

I use SimpleSat since last October and am very happy with it. Very easy to use, the support answers to your questions all the time, very friendly.
I have more interactions with my clients about satisfaction since I use it.

Nachteile

Don't know. Every time I contact them, I have an answer. And when I submit ideas, they give me a feedback...

Vorteile

Easy to use, great feedback collector, able to make multiple surveys.

Nachteile

It was a little bit difficult to get it set up taking into account the wide array of tickets we get (don't want to collect feedback on all), but that was a more a problem at our end.

Vorteile

I liked that I was able to sign up and start using within minutes. I had some more complex integrations I wanted to do and the support made that happen- no sweat!

Nachteile

The only thing I didn't like was the ability to search feedback in a custom timeframe

Vorteile

Easily accessible with emails to our clients.

Nachteile

I truly like the little thumbs, it grabs the attention of our clients.

Vorteile

Easy, intuitive, simply way to gauge customer satisfaction. Easy setup and nice look and feel/design.

Nachteile

There aren't many cons I can think of so far. I think having some more customization options around appearance would be nice.

Vorteile

I like that it is user-friendly even for people who are not technologically advanced.

Nachteile

It doesn't allow customers to update the response if they accidentally select the wrong item.

Vorteile

Nice simple setup of single click surveys that I could not find elsewhere.

Nachteile

Limitation of not being able to extend survey question.

Vorteile

Easily implemented in Outlook signatures, making it easy to get feedback from customers in our service based business.

Nachteile

Would like more options for feedback, but what we're using now is not bad.

Vorteile

1. Simple to setup and get going
2. Pricing was very competitive and simple in the MSP CSAT market
3. Simplesat knows what it is and only does that. (IE they are customer satisfaction and only that)
4. It works

Nachteile

1. Nothing really
2. occasionally it doesn't recognize the right tech so that's a bit wacky but