PushPress

Vorteile

The software is simple to use, and the support is phenomenal. If there is an issue the developers are quick to respond and will dig in until they find the issue.

Nachteile

I like that it's basic.... but I also don't like that it's basic. Would like a little more robustness in reporting and member management. I understand the developers want to focus on what they feel are the most important areas rather than adding a bunch of bells and whistles, but I think what I would want to be able to generate from the software and what the developers feel is most important doesn't always line up.

Vorteile

I love the ease at which my PARISI can set up everything needed for customers. We can send out waivers, transaction requests as well as follow up in a timely fashion to anything our clients needs.

Nachteile

I would say nothing had even crossed my mind agony what is wrong with the software. I feel their is no weakness!

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Vorteile

The initial “proposed” ease of use was the selling point for us.

Nachteile

Unpredictability and inconsistent customer support.

Vorteile

It's so easy to use and any info I need is very easy to access.

Nachteile

Wish I could select the day I wanted to see for the "my day" section on the dashboard

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Vorteile

Ease of use for my members and my staff. Best Customer Support!

Nachteile

Nothing, everything exceeds my expectations

Vorteile

I like how easy it is to use. I love the daily update emails I get about transactions, birthdays, expired memberships etc. It were also so easy to switch from our old program to this new one.

Nachteile

There are still a few bugs to be figured out, but the customer support is so efficient and helpful that everything has been taken care of quickly.

Vorteile

Very intuitive. Handles all the functions that I need it to for our small fitness studio. Interface is clean, easy to navigate. The response time for any help or support is very quick too.

Nachteile

Nothing so far, still consider myself a newish user:)

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Vorteile

They are true professionals and actually care about the users. Pushpress is super easy to use, and has all of the essentials, but the customer service is second to none.

Nachteile

If it had workout tracking I would give it 10/10, other than that, its top notch.

Vorteile

Easy to use, lots of integrations and all the website stuff is awesome.

Nachteile

Reservation cut off times only have limited options.

Vorteile

This is easy to use absolutely love it.!!

Nachteile

Some of the phone features are a little difficult but it is also understandable

Vorteile

The new PushPress smartphone app is very easy for our members to use. They can sign up for classes, see who is in each class, and even add a profile picture so it's easy for people to put a 'face to the name.' We also love the fact that we can send out 'landing page' forms to any prospective members to sign up as a lead, for an intro, or for a membership. We can also add a discount and they can visibly see the discount is being applied which is great!

Nachteile

What I liked least about the software has already been taken care of in the latest app updates: 1) Our members wanted to see who was in what class and that has been resolved with the new software update; 2) We wanted a waitlist because a lot of our weekend classes fill up and there's no way to see if anyone else is interested in the class, but again that is currently being tested in the app before the release; 3) We really hope they implement timing out of classes soon. For instance if no one is signed up for the 6:30pm class by 5:30pm, the class will automatically be cancelled so the coach and athletes will know.

Vorteile

Pushpress organizes all my clients memberships, classes, events, sales of product, emails....I can link contact forms and registration pages to my Gym's website for easy payment processing. The Pushpress team works continually to update software. They accept recommendations on features and improvements, and work to make the Pushpress software work for you! They respond very quickly to questions, and provide videos of their answers, instead of simply directing you to "visit the customer forum to find an answer".

Nachteile

During one software update all my members' emergency contact info got imported to one of the other fields, and the only fix was manually going into each and correcting. But no info was LOST.

Vorteile

The dashboard and system are extremely user friendly and honestly have a clean look.

Nachteile

There are a couple of functions that take more steps than I would like or a couple of features that I feel are missing... However, these guys are on the ball with taking recommendations and rolling out upgrades to best suit the needs of their clients.

Vorteile

User friendly, able to complete set up for clients keeps track of members contracts nice store set up for additional revenue while tracking your products. Customer service is top notch within five to ten minutes you get a response from the push press team

Nachteile

Understanding some of the financial reports. Sometimes it takes homework and diving into the financial reports to get the information needed monthly or annually.

Vorteile

We have used two other big name management systems at our CrossFit gym. When we had the opportunity to try Push Press we took a chance because we did nit love our system at the time. Rep and his team have exceeded our expectations. The system they developed has thought of everything. Dan even met with me and my husband when we happened to be in the area of his gym and just talked about what we need and what could make the system better. The team is quick to respond with any question and that is super important to us. They are always finding ways to make our lives better and better.

Nachteile

I know that cons are valuable to help you improve, but I can honestly say I cannot think of one.

Vorteile

The simplicity. Once the system has been set up, there is very little maintenance that needs to be done with the software. Getting members into the system with a membership is fast and simple. This allows me to spend the time getting to the member, instead of doing admin for the member. It just works.

I also love the dedicated apps. They take a load of my staff and there is less need to have a staff member managing a front desk. These apps make it easy for members to self manage scheduling, checking in to classes, and purchase.

The overall look and feel of the system is elegant. It isn't cluttered like other management solutions (MBO, Wodify, etc). We've had nothing but compliments from our members since the switch!

Nachteile

I would like to see more controls on how to communicate with members and clients. I would like to be able to customize the messages on automated emails.

Vorteile

We have been with Push Press for our gym management software since it was in beta. It does absolutely everything I need it to do and makes running the gym much easier. Every year the software has added new features. The company is very responsive to the needs of the gyms that use it and the customer service is amazing. Highly recommend

Nachteile

Nothing that I can think of right now

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Vorteile

The ease with which PushPress transferred our data from our previous platform was phenomenal. We were concerned with downtime and loss of data which could potentially cause issues for our members. We had zero issues and our members love the ease of use. Our communication has increased across the board and the reports consistently give us the data we need to see how our business is functioning. Can't say enough about PushPress, we love it.

Nachteile

Only con is that we didn't switch to it sooner. Had we done so we would be a year ahead of where we are now but we are closing that gap everyday!

Vorteile

Free version is free. It does a good job of handling session reservations and attendance tracking. Customer support is very good

Nachteile

The paid version is expensive and they take a fee from any billing done through the system. You have to use the paid system to integrate with Zapier

Vorteile

Simplicity, customer support (if ever needed). If anything needs changed or updated, Team crew get it done.

Nachteile

No cons on my end. It's hard to find cons when the team is all about their customers experience and satisfaction.

Vorteile

I really feel like its super easy to use, not confusing at all, i have been using it since day one. There is not other product with the ease of push press.

Nachteile

nothing honestly, everything is super easy, and if there isn't a feature we tell you guys and within weeks/months its a new feature.

Vorteile

So easy unlike other popular softwares. I moved over from MindBody cause it was more straight forward and easy to use right off the back. We're not a crossfit box but run similar to one and all the "extras" with Mindbody just got too confusing and I'm familiar with software!

Nachteile

Honestly, I can't think of one legitimate one. It has a store access for the members that they can purchase themselves (which is totally awesome) and integration with Mailchimp for any plan so I can drip emails to leads.

Vorteile

I love the team behind PushPress and the ease of use the product they put out! PushPress is dedicated to making a top tier product that is both easy to use and easy to customize with their integrations.

Nachteile

As they are a growing company, there can be some features that you have to wait on or you may need to do a workaround to accomplish your goal, but it at least can be done and it can be done without the complexity of other softwares.

Vorteile

I love the ease of use and being able to change clients memberships. Easy to maneuver and the customer service is 2nd to none!!

Nachteile

The check in app could run more smoothly!

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Vorteile

So easy to use and when you get stuck the customer service is awesome!

Nachteile

Since I have to pick something I’d say that having to go between the software system Push Press and BTWB for our logging software. I wish they were synced up.

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Vorteile

It is simple to use and easy to train others on how to use, their support is great - fast and knowledgeable. Adding in the extra apps like GROW have been critical to scaling our business up with less reliance on coaches to do admin work.

Nachteile

Coming from another software there were a few small issues with the same name but different function.

Vorteile

First, their customer service is AMAZING! You can tell they're also gym owners and understand our problems. Second, it's just so easy to use and their reporting is really, really, good.

Nachteile

Their member app and the "test user" spam. We stopped using their app forum with our members because the test user they say we need to have in their just spams everything. Further, the test user has signed up for and taken the last spot in a waitlisted class blocking someone from else from training. Very odd!

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Vorteile

We don't use all the features, but what we use works great and connects seamlessly to each module.

Nachteile

When we started using it we were hoping to connect it to our access system, but knew that was unlikely. As a 24-7 facility unattended access is needed and they seem to focus more on access when staffed. That's on us but would love to see some form of standard integration for more door access systems.

Vorteile

Ease of Use & Implementation - quick and easy timeline for implementation. Great training and tutorial videos, plus great customer support.

Dashboard - quick view of the most important information as a gym owner and coaches on a daily basis. Class schedule, At-Risk Member, Leads Report, and check-ins / class reservations.

Lead Process & Follow-Up - Allows for quick follow-ups, assigning leads, and tracking their progress to membership. Ability to leave notes and change status help with managing the process between team members.

Reporting - Financials, At-Risk Members, Membership Allocations, and more provide source of valuable information when assessing health of business and making business decisions.

Integrations - a wide variety of key integrations for websites, workout trackers, social media, communication/email platforms and google analytics.

Customer Service - great training videos and resources, plus content to help gym owners grow themselves, their clients, and their business.

Nachteile

Sign-up Form Customizations - would love to see customizable forms for fitness challenges and other event sign ups that link into lead management process. Capability is avaiable but would love to see additional development.

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Vorteile

We run an athletic performance facility. A big portion of our athletes are below the age of 18. Pushpress allows the athlete/parent to sign the athlete up easily on line from landing pages. We are able to attach digital documents to the plans so waivers are signed by parent and stored digitally. Parents can pay online prior to attending class. We spend our time coaching instead of doing administrative task during our training times. Once an athlete is established and on a plan, the system does the rest..From recording check ins, to sending emails when punch cards are out.

It keeps track of our payments and indicates who is late. It will flag athletes that have not paid, by not allowing them to check in.

I would be remiss if I did not mention the customer service. They are very attentive to problems and open to dialogue about features that users would like added in future updates.

Nachteile

Emails...some time the system sends emails to clients when I wish I had a clearer way of indicating if I want an email to go or not. Sometimes our clients get bombarded with emails and the email I actually need them to read and act upon is lost in the mix.

Also the inability to change pricing on the fly for a plan without creating a discount. End up comping plan and charging to invoice...just not nice and clear when looking after the fact. Requires me to make notes in system so I know why they were comped etc.

They have improved using the system for youth athletes, but our problem is kids do not pay the bill. I wish the athletes could check in, but would Athlete would be flagged and we would be flagged in the system if they have not paid...but still records Check-in as owing.

The portal is nice but really needs ability for athlete to check how many punches they have remaining to be valuable.

Vorteile

The App is user friendly and easy to use

Nachteile

The website integration failed to link my website to google, which had a massive impact on our gym launch. Payments are unreliable and have often failed, meaning unable to process payments. Waivers were not added or duplicated causing member frustration or members to not have waivers at point of joining and classes disappeared, making bookings initially unreliable.

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Vorteile

I’ve used a lot of software programs in the past but Push Press goes above and beyond for reporting option and customer service

Nachteile

No real cons at all, there are a lot of options available and support team always helps. Plenty of options that cha solve multiple issues just takes a while to learn

Vorteile

The best thing about the PushPress software is the ease of use. We were able to jump right in and get everything set up so quickly. We have learned how to implement new pieces easily as well as integrate the software into our website, kiosks, and TV. Our warriors have loved the ease of check in and purchasing via the Store.

Nachteile

The thing I like the least would be that I can't do everything from my phone - an admin app for the phone would be awesome as I don't always have my computer around at the gym and our kiosks are in use.

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Vorteile

Customer support is awesome, and usually really quick to respond when a question arises.

Nachteile

Sometimes it just feels...clunky. Reports are typically kind of confusing and it's hard to get to the report you actually need. Member lists/counts don't usually feel accurate and it's hard to customize what customers you are actually trying to track. Setting up an in house lead, or new member is a slow clunky process, transitioning them from a lead to a member, is somewhat clunky. The process to change a members plan by canceling the existing plan is not the greatest since it shows as a canceled plan. 12x per month type memberships are set up bad for the first month since it allows that new member to check in 12 times within the first month, even if they sign up the last week of the month. Integration, product setup, & use of Store app is also clunky.

Vorteile

The ease of use and the great customer service. I originally switched from mindbody and will never go with another system. Anytime i have an issue i receive. A response Whittington hours, not days as with mind body.

Nachteile

Wish is synced with constant contact. I do not use mail chimp and that would be awesome if i could get the contacts to sync with constant contact.

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Vorteile

The value of the software is second to none, I think. The people who created it are gym owners who understand how gyms, especially CrossFit-style gyms operate. Their customer support has always been great, too. Quick to respond or offer an answer. I also like that there's a Facebook community so you can see how others who are using the software may have already solved a certain problem you're facing -- like two people who share an email address.

Nachteile

It's kind of cumbersome to setup new clients, especially drop-ins, with "special requests." I coach one class and will frequently get people who say they were given a buy 2, get 1 free deal, or are offered 50% off a punch card, etc. Special exceptions are difficult. I wish I could just open one screen and put in the persons name, how many classes they get, and how much I want to charge them, if anything at all.

Vorteile

Customer Support is phenomenal and they're constantly improving the product and adjusting to current trends / issues

Nachteile

The thing I like least about PushPress is that I didn't switch to them sooner

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Vorteile

Customer Service is the bomb! So responsive and helpful.

Nachteile

I wish there was a management app. I'm out in a park and don't have a "check in" front desk. The Check-in app is restrictive because I can't see who I've already checked in. I usually end up using the browser, but then the checkins are all the way at the bottom of the page and require a lot of scrolling. They tend to refresh frequently OR not pull up the option to select a class time so often that I don't usually end up checking people in at class time. Even then, I often have a circle loading for a long time, sometimes prohibiting me to even enter attendance for a day or so. IF I had tons of classes, I could rationalize this delay, but I don't ... I only have two classes, two days a week. The rest of the days, I only have one class a week.

Vorteile

My review ratings seem really biased, but I’ve only had really good experiences with Push Press and their customer service. They are proactively solving problems before I even knew that they were problems that need to be solved. The software is convenient the athletes that I coach haven’t had any problems using it, and I couldn’t really be much more satisfied.

Nachteile

The only thing that I wish they did better was texting clients back-and-forth. It is not a vital piece of our business

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Vorteile

I love the features available with the application, the ability to not only manage members but also their invoicing, payments, ability to self serve as well as the add on features such as check in app, sales app and the class screens app.

Nachteile

Unfortunately I have found a number of bugs or quirks within the app. Most of the time the team has been great to work on them and resolve only a couple outstanding items but I wouldn't completely blame Pushpress, part of it is integration with Google calendar.

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Vorteile

I've been using PushPress for over two years now and have been consistently surprised by PushPress. The company is constantly evolving, adding new products, services and integrations that empower me to spend less time on running a business and more on what I'm in business for. Exceptional customer service is just the icing on the cake.

Nachteile

Interface is slightly "rigid," but it does everything it needs to do, so it's not really a problem as much as it is an opportunity.

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Vorteile

It does everything I need it to do, is super clear and easy to use, and the pricing is unbeatable for the value delivered.

Nachteile

There's no time clock feature and payroll is in beta. We have a small staff and use a spreadsheet to track time, so it's not a big deal. It is 100% worth it to use PushPress and keep track of time with other methods.

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Vorteile

Simple, elegant, & easy to use.
Designed for the gym owner in mind.
Quickly access everything in the software.
Always working, zero downtime.
Integrations with every type of platform that you need in your business.
Great for CrossFit Gyms/Affiliates.
Amazing customer support that's super quick response time.

We use this in my gym, CrossFit COMO since 2015!

Nachteile

This isn't really a huge issue and majority of people wouldn't use this, but a customizable dashboard would be a nice feature!

Vorteile

First, I use Push Press Free and as a fairly new business, it was a lifesaver. I was at point where most gym software was too expensive but I needed the platform to keep track of payments, members, payment plans etc. The Push Press free model of revenue sharing was exactly what I needed and they even told me how much I should make a month before it fiscally made sense to switch to their paid version.
There is also SO much this platform does. It links to my Google calendar and shows me exactly what I have going on that day. It generates URL's for my different plans that I can embed right into my website. I am for sure not using it to it's full potential but I feel like I can responsibly scale my business with their help.

Nachteile

The only thing is that it wasn't created for personal trainers as much as for full scale gyms with classes and programs. With that being said, the team has been very helpful in giving me ways and ideas to make it usable for my circumstance.

Vorteile

reserving classes, seeing attendance history.

Nachteile

I am a gym attendee (not a gym owner). I have been working with Pushpress support for several months to simply delete some accounts on some gyms done drop-ins with. They simply can't remove my identity from these gyms, nor were they able to generate receipts or sync my calendar as a result. When a customer requests to have their identity removed, this should be taken care of promptly. Any company does this, but Pushpress does not.

Vorteile

PushPress snd it’s team will absolutely go above and beyond to provide a robust platform that has simplicity and elegance simultaneously. All you need, nothing you don’t.

Nachteile

We have found nothing that we do not like about this platform

Vorteile

I like the ease of using it.
Anytime I have an issue the crew is always quick to help and fix it.
I appreciate the cost. I have a small affiliate and the cost is affordable​.

Nachteile

I wish there was an app versus having to use the website.
I would like to see ACH it has been promised for years with no follow-through.
Cleaner landing page links
During my busiest times I feel that my check-in process and the laptop​ is slow and it take a lot​ of time for it to load or it doesn't load and then I'm having people sign in on a piece of paper. This creates more work for me.

Vorteile

Very customizable, easy to learn, reports are easy to read

Nachteile

Wish it had programming software like Sugarwod built in.

Vorteile

I really enjoy the ease of use and responsiveness, whether I’m in front of my computer, or on the go. The customer service is phenomenal, and they’re constantly working to improve their product.

Nachteile

I think the amount of emails that go out to members can be a little overwhelming. Important information is easily lost to those who don’t manage their inbox well

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Vorteile

User interface is on point. Easy to like and comment on things that build community. Easy to customize for your gym. Backend usage is easy. LOVE IT.

Nachteile

Sometime, it can be slow to load. I'd also like to see the ability to make your results from a WOD private to other users - even at your gym. I realize it's a feature that almost seems counter-intuitive, but we've had a handful of times that would have been useful.

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