Outplay

Vorteile

Solid sales enablement platform for organizing touch points and outreach. Extensive list of features, more than most would even use. Great salesforce integration, unique time-saving sync method. Dialer and call recording system is solid and great for managing teams. Great job taking feature requests/ feedback and implementing those ideas.

Nachteile

The reports/ data section does provide mostly all the insights one needs but lacking in some areas to really refine the sequences, messaging and approach.

In Betracht gezogene Alternativen

Warum Outplay gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Outplay

Vorteile

Solves the problem of sales cadence and automation.
Great value with constant updates

Nachteile

A bit complicated when implementing triggers. Learning curve can be steep for administrator.

Vorteile

An inexpensive cadence solution for outreach.

Nachteile

Had some issues with pulling certain information per prospect.

Vorteile

They have the best customer service. We've tried other sales engagement tools but with Outplay, most if not all our needs were met.

Nachteile

Occasional delay in displaying responses.

In Betracht gezogene Alternativen

Warum Outplay gewählt wurde

Gründe für den Wechsel zu Outplay

Vorteile

My favorite part about outplay has to be in how it presents tasks that are due within their sequences. It allows you to send out tons of pre-made and customized templates very quickly and easily. Best part of all? Everything gets recorded to Pipedrive using Outplay's native integration. This allows for a high level view of what's going on in all my deals, while keeping contact data siloed between sales reps.

Nachteile

The learning curve when setting up the software was a bit tricky. The triggers and sequences are kept in a strange place and are not easily tested. Additionally, I had some trouble with parts of the pipedrive integration. All of this was not more than a minor inconvenience.

Vorteile

Outplay has been an absolute game-changer for our business! Over the past two years, they've gone above and beyond to accommodate our specific needs, from user seats to mailboxes. What truly sets them apart is their genuine commitment to partnership - [sensitive content hidden] and the entire team have been incredibly responsive to our suggestions, continuously enhancing both the interface and user experience. Their friendly, can-do attitude makes every interaction a pleasure. The tool itself has become indispensable, streamlining our email marketing efforts and delivering fantastic results. Outplay isn't just a service provider; they're an extension of our team, invested in our success. To [sensitive content hidden]
, and everyone at Outplay: thank you for your unwavering support and for being such incredible partners. You've earned our heartfelt gratitude and this glowing 5-star review!

Nachteile

Nothing bad to declare, our experience has been incredible the past 2 years. Would recommend 100%.

Vorteile

Outplay helps us to maintain our outreach cadence through email, LinkedIn, text and calls. Sequences are really easy to build. Love how it integrates with Crelate for a consolidated view of our interactions.

Nachteile

While there are still enhancements they can make, it is a powerful tool for our firm.

Vorteile

This tool is extremely valuable. But what I like best are the super helpful "how to articles" and the super fast customer support that helps me resolve all issues wicked fast. Another perk is that Outplay let's me pay month-to-month, which is great for my start up where my license numbers are fluctuating regularly. This way I don't pay for un-used licenses.

Nachteile

The analytics aren't great, but then again you can leverage your CRM analytics to circumvent the issue.

Vorteile

I like that Outplay's product and engineering team are constantly improving the product.

Nachteile

The activity and sales reporting features still need more work and optionality for proper analysis.

Vorteile

Advanced triggers, cadences, customization, etc.

Nachteile

The documentation is sometimes confusing.

Vorteile

Very valuable, has changed my sales process and increased touch points. Looking forward to scaling this up further. Great support

Nachteile

Some complex language when setting up but customer support is there to help

Vorteile

It has a Zoho integration and the team was very helpful

Nachteile

When mapping the fields the data type is very limited.

Vorteile

The Outbound calling & Email Campaigns makes it easier to set up a sales process

Nachteile

Does not have Task pop-ups & Time Zones details are unavailable so to differentiate and dial based on time zone which is a big bummer

Vorteile

Getting started was a little tricky but getting started, I realised it's really easy to use.

Nachteile

Their support team is incredible. Always responsive and willing to help out and that is absolutely great. I hope they are able to keep it up.

Vorteile

Email sequences, automations, tracking features

Nachteile

It's quite expensive for small non profits

Vorteile

La capacita e di prospettiva che ha nel far crescere il tuo settore e le tue vendite

Nachteile

Prezzo un pò troppo alto per chi non si fida molto del prodotto

Vorteile

Outplay is a fully featured Sales enablement and marketing platform and after searching for something for so long, I'm very happy that I found it. Currently we're using it to organize new sales leads and areach out to them with custom sequences. Additionally, their built-in dialer and local presence features make phone call outreach simple. If you're looking to a cheaper alternative to something like HubSpot, I can't recommend Outplay enough. Also their customer service is worldclass.

Nachteile

I really don't have many complaints with Outplay. It's been a great experience using this platform.

Vorteile

Believe me, I have tried a LOT of outreach platforms over the years.

The one I was using stopped servicing clients in Australia. And everything else fell short. That is until I found Outplay, which gave me everything I needed at a significantly lower price tag.

Multi-channel sequences - my process intertwines LinkedIn, email, calling and miscellaneous tasks (e.g. direct mail, video, etc.). Most platforms ONLY focus on email. Or if they do have other task types, they are too restrictive around how they can be used. Outplay is extremely flexible in this respect.

It amazes how few platforms have functionality to make bulk updates/edits/exports. Outplay makes this simple. Bulk updates are easy, tags make managing everything simple, and the import/export functionality means you can update CSVs rather than trying to do complex manipulation in the platform.

Outplay never feels overly restrictive. I'm able to setup all the personalisation, custom fields, integration, domain setup, etc. that I need to run a powerful, sustainable and successful campaign without silly hacks or workarounds that I would otherwise need to get in place on other platforms.

Nachteile

When I think about how much time and money I've spent researching a platform that is actually a good fit for me, honestly, I'd be splitting hairs to find things I dislike about the platform.

In Betracht gezogene Alternativen

Warum Outplay gewählt wurde

Zuvor genutzte Software

Vorteile

It has the same functionality as the other marketing automation tools - Email, LinkedIn, Text, Voicemail drops... and works as advertised - which is a beautiful thing. The support by [SENSITIVE CONTENT HIDDEN] and his team @ Outplay is exceptional. Most of the issues I've had are self-inflicted, and when there is something else, the attention from the staff is timely and heads and tails above other companies I've work with. They do not pass you from one support tech to another.

Nachteile

The voicemail drop works and there is room for improvement.

Vorteile

It's very similar to Outreach. It is great for prospecting. It is not overly easy to master but our account manager [SENSITIVE CONTENT] has always been available to answer my questions and help me learn the software. Great for cold-calling. Great for keeping on track of prospecting sequences.

Nachteile

You cannot search or bulk edit by ANY field like salesforce or Outreach for example, you cannot ask Outplay "show me all contacts who are in Central time zone". Or "show me all the contacts who have X area codes. You also are limited on views. You cannot modify the views of what you want to see. I have been told this is on the roadmap. It would be nice if there was a service for cold-calling that changed your area code to the same area code as the person you are calling.

Vorteile

I like that we are able to set up a sequence using not only emails, but also include inMails, General Tasks, Phone Calls, Texts - it's all there.

Nachteile

While their platform is accessible via a web browser on a mobile, they don't have a mobile app.

Vorteile

1. Ease of use that helps in easy training of SDRs
2. Ease of implementation
3. Scalability
4. Amazing customer support

Nachteile

1. Data download and API can be better - Will help with better campaign analytics outside Outplay as reporting within Outplay is pretty basic.

Vorteile

Outplay is a fantastic sales automation tool. It has allowed us to promptly follow up on tasks with the additional automation aspect, making it much easier and faster. This platform has so many great features that we can tailor to whatever is needed, like building our sequences, triggers and it is allowing us to monitor most essential signals like clicks, opens, website visits, which is great for reporting.

[SENSITIVE CONTENT], Outplay's [SENSITIVE CONTENT], is a great support and makes it a priority to resolve all of our questions promptly. I can happily recommend him and Outplay to any company looking for a reputable sales engagement platform.

Nachteile

I'd like to see some more interactive features in email templates, like inserting polls. Also would be good to be able to track when a prospect has been added to the sequence, with an exact day and month.

Vorteile

Information it supplies. Tracking of data.

Nachteile

Needs to improve the sequence process. The creation of customizable sequences is time consuming.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Outplay

Vorteile

Outplay's flexibility is a definite strength of this SaaS, but number one is definitely customer service.

Nachteile

I have not now noted the things I would describe as those I dislike about Outplay.

Vorteile

Outplay helped me and my team set up the entire cadence in one place and also keep an accurate note of all my activities and the number of tasks I am supposed to do every da, Making my outreach quite effective.

Nachteile

They have a pretty simple user interface but sometimes I find it quite confusing so there is definitely a scope for improvement also on the email tracking feature, make sure it's 100% accurate.

Vorteile

Automated lead engagement is fantastic, a little time consuming to set up but once its set up its superb.

Nachteile

The platform is not configured where you can use specific fields easily to create lists of leads easily you have to export sort and import.

Vorteile

The Onboarding and Account Management is really hands-on without charging extra for their time or effort. It is really reassuring to know if there is an issue you will not be lumped with a big bill at the end, to have it resolved. Also out-of-the-box integration with Salesforce was easy to set-up, intuitive to use.

Nachteile

This might apply to all software of this nature, but with the email trackings, it will pop-up as an 'open' email in the activity tracker if you were to open the email message yourself.

Vorteile

So easy to use and get set up. All backed up by amazing Customer Support.....they actually care compared to certain other players in the market.

Nachteile

Really mini complaint is the fact you can't set a default text size and font, so it matches the style you have on your outbound gmail messages and replies. Have to switch it each time.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Outplay

Vorteile

- Simple UI. Pretty straightforward to use. - They have all the features that you would require in a cold outbound software. Great reporting

Nachteile

- They are still building a lot of new features that would make this a complete software.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Outplay

Vorteile

Ease of use (UI/ UX)
Customer support
Features and integrations

Nachteile

Nothing really- no cons, does the job well.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Outplay

Vorteile

Customer Support and are always here to solve our problems.

Nachteile

No Negative Filters, but they have alternatives that are the tags.

Vorteile

We love outplay for our outbound marketing -- seamless sync with Salesforce and prospecting tools.

Nachteile

Seamless sync with Salesforce and prospecting tools -- and Zapier.

Vorteile

Makes automating outreach easy through their different media (email, text, phone, etc. A great program that gets better and better as they constantly add and improve the functionality.

Nachteile

No real negatives. I would recommend that anyone using the program take the time and have the focus to learn the features and understand the program. Like any other feature-laden product, it may appear a little intimidating, depending on your experience. Once you get into it, it is not complicated at all. Support is very responsive and patient

Vorteile

User experience is very good and they release new features time to time which is great.

Nachteile

sometimes the actual open rates get misunderstands whether the prospect had opend the email or we as a user have opend the email from sent itemes.both get counted i feel.

Vorteile

We have been using tools like Outreach, Reply.io, and a few other tools for sales outreach. We then purchased OutplayHQ. We couldn’t have been happier. Their support team is so awesome that it’s superior to some of the enterprise software products we purchased for more than $30K to $50K per year. They’re super helpful, and will even go out of their call of duty to make sure you’re super successful.

They have also been continuously improving their product. In the last 2 years since I started using their product, they have added dozens of new features, and several integrations. For instance, we use Hubspot for marketing automation. It integrates seamlessly with Hubspot, and keep things sync’ed well.

Overall, I would give them a A+, and I wish I could rate them higher. Keep up the good work, Outplay team.

Nachteile

Nothing really. If I must pick one, I wish they allowed more email addresses for each user's account.

Vorteile

It is really easy to use and it has everything you may need for outreach

Nachteile

I live in Mexico and you cannot get a Mexican phone number yet. Integrating with piesync and zapier would be awesome too.

Vorteile

This is THE most modern and user friendly sales engagement platform available. It super easy to use, with excellent analytics and setting options

Nachteile

Sometimes delivery is delayed due to sending limits, however sending limits have not been reached

Vorteile

I enjoyed how easy it was to use when it came to building sequences. The analytics were also very helpful too. The Outplay team were also a highlight, they were easy to work with and incredibly knowledgeable.

Nachteile

It was a bit tricky at first to figure out how it connected with Pipedrive, however Outplay's service team was fantastic to work with.

Vorteile

The simple and easy process to set up sales campaigns and monitor their performance. Helpful for team management.

Nachteile

There is no cons as of now. It is a very good tool.

Vorteile

The thing I like most about the software is their customer support and ease of use for most features. Their support team is really good at answering questions.

Nachteile

As with all software related services there is a fair learning curve associated with it.

Vorteile

Outplay is super easy to use and very well integrated with different CRMs. Using Outplay helps me and my team save a bunch of time and it's very effective. Also the Outplay support team is wonderful - they help out with everything, getting on a call is no issue at all and that's pretty rare these days.

Nachteile

The reporting functionalities could be a little better but it certainly does its job and gives good insights into the most important things. I can only imagine more functionality will be added over time.

Vorteile

That I can track any e-mails, easy for new employees that are using this software, great costumer services

Nachteile

So far nothing, but if anything comes up, I will talk with costumer services.

Vorteile

Easy to set up, easy to create templates

Nachteile

I wish there were options for personalizing emails within a sequence

Vorteile

It provides sufficient analytics that allow you track your sales performance.

The tasks dashboard allows you to understand how prospects are engaging with your emails in real-time.

Nachteile

I'm still a new user but here are some of the things I dislike about Outplay

Lack of integration with Sales Nav - having to import prospects into Outplay with an Excel sheet is extremely frustrating.

Software is clunky (sometimes) - I've had to wait for longer than usual for screens to load.

Vorteile

Outplay is seriously malleable and has a ton of convenient features we never got with other sales engagement platforms. Never thought I'd want to switch to another platform but once we got rolling with Outplay it was a breeze. Killer CS team and always quick to answer questions.

Nachteile

Like any platform, transitioning is a pain in the butt but the team at Outplay made it as smooth as possible.

Vorteile

The cadences are extremely helpful and have saved the team countless hours of manual work.

Nachteile

Lacking some features that would be helpful as the team grows

In Betracht gezogene Alternativen

Vorteile

Over the top customer support, ease of use features

Nachteile

AI email writing has to be there, the pages can be optimized to give users the ability to choose what they want to see. Eg. Currently I cant see at what time/date a call was made in the list page

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Outplay

Vorteile

After developing the initial sequences and steps, it is like a machine. It saves me so much time automating daily tasks that I was doing manually previously.

Nachteile

There are still minor capabilities it does not offer yet, however, the customer service team does a great job at tracking ideas and comments from users and applies it to their additions.

Vorteile

Outplay is an exceptional sales engagement platform, it fits all my criteria and they have accommodated to my teams slightly unorthodox approach. The platform is user friendly and the customer support team is attentive and solution oriented. Since implementation of Outplay we have had an influx of meetings as an organization.

Nachteile

Integration isnt accesible within crm only out.