Device42

Vorteile

It's easy to set-up and get up-and-running in days with a close-to-perfect coverage

Nachteile

It can be overwhelming for some folks, but the customer success team is great in covering that.

Vorteile

Easy installation, configuration, and ongoing management.

Nachteile

modular licensing for various components

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Gründe für den Wechsel zu Device42

Vorteile

They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department.

Nachteile

The overall interface was not what we hoped for. It was difficult for us to find something and all the relationships that were important to us in an efficient manner. Too many click through steps. We were looking for a more complete CI picture.

Vorteile

One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements. Device42 also offers a one-stop-shop for all things DCIM, a robust IPAM, Password management, and additional add-ons such as power monitoring that has ultimately helped improve our workflow and organizational capabilities. Their auto-discovery tools are quite in-depth at pulling information from our devices.

Nachteile

With all software, there will be bugs and issues to workout, but Device42's willingness to tackle and improve upon their platform constantly is what keeps us coming back. Auto-discovery can be difficult to implement depending on the complexity of the environment but the addition of remote collectors has definitely helped.

Vorteile

Having information about our remote rack space documented and easily accessible has been a boon, especially when we need to request 3rd party remote hand to make simple changes for us. I think last month we needed a small change, and I was able to pull out Device42 and follow a set of cables through 2 patch panels in order to provide precise instructions on cable changes I wanted completed by the technician providing the remote hands.

Nachteile

We are currently primarily using Device42 to track remote sites on how things are situated in racks and how everything is interconnected at the site. One thing I feel they could improve for the future is the extraction of physical connectivity information from their software. I would love to be able to see a full holistic view of the physical interconnections throughout one room, or a building.

At the moment its easy to bring up interconnections on a single device, or a single rack, but nothing on a grander scale. I've spoken with support and they said they'll mention this to development to see if this is on the road map.

Vorteile

For us, Device42 is really one of the best data center infrastructure management platform out there in terms of flexibility. It’s extensive RESTful API offers wonderful possibilities and has allowed us to integrate into our internal systems as well as a number of other areas in our organization including VMware vRealize Automation
It’s a highly accessible inventory and asset management application that offers a lot of functionality with minimal hassle and a reasonable cost. And the best part is it just keeps getting better with every iteration.

Nachteile

At the moment, bringing up connections on a single device or rack can be done easily without a hitch, but we’d like to see more of it in a much larger scale. Their customer support has been really good though in addressing all other issues and they promised to get back to us if this gets included in development.

Vorteile

I have used several of the DCIM offerings out there nowAn excellent tool for those users tired of being stuck within the confines of a closed off product. The flexibility Device42 offers their customers is hands down the best in the market. With the offering of an API, we have been able to integrate Device42 into numerous areas of our company, and internal systems. If your tired of closed systems that require tons of support, or those that can nickle and dime to with add-on features...then Device42 is for you. See something missing, simply present it to them, as their DEV team works directly with the customers to help them get what they need.

Vorteile

The flexibility of the product overall. It's ability to integrate with so many other products through it's open API was a key reason for purchase. I love the ability to make mass changes to devices by exporting the data out to a spreadsheet format and re-importing versus having to touch each device individually.

Nachteile

There are a few limitations to the current version of the product but support has been wonderful to deal with and they truly listen to their customers requests for future functionality. We are still learning the product so I can't speak on all functions as of yet. Building single scan jobs to encompass, SNMP v2/3 as well as SSH would be great versus having to build 3 different scans for the same subnet space. I'd like to see IPAM show all IP addresses for a particular subnet showing both used and unused IP's. Currently it will just show you used so you need to scan through and look for a break in the sequence versus looking for an IP with a green bubble showing it's available. These are small Cons and definitely not a show stopper for us. Just nice to haves.

Vorteile

We use Device42 to implement our customer environments. It gives us a great overview of the customers IT estate and enables us to track inventory and server layout connections. Their Support is really responsive and helpful and when an issue or feature request is put in support works with development and the customer until the issue is fully resolved and tested

Nachteile

This product has some limitation in current version, what could give use some manual job. However support is working with us to solve all our issues.

Vorteile

One of the most comprehensive software packages I have used to track IP's, inventory, network and server information. Great search capabilities.

Nachteile

It took a little bit of a learning curve to figure out the best way to enter my data. Once I got that down it was OK.

Vorteile

Automation and Integration is what I consider is the most important. We have created multiple integration with other tools that allow us to have IT information in one single place.

Nachteile

- One thing I think should be improved is the customization of discovery. It would be very useful if we can modify what is being discovered by autodiscovery and agents, not only device technical information but bussiness related information.- Other thing is the difference between the different ways of reporting, for example, we don't get the same results from Devices table export, Classic and Advanced reports, and DOQL queries. Sometimes is confusing for several users to know what is the best way for reports.

Vorteile

The provision of support is truly exceptional and proves invaluable in addressing inquiries of varying magnitudes.
This particular tool proves to be highly beneficial when seeking to comprehend the intricate interdependencies between applications and servers. It effectively offers a comprehensive overview of server communication, thereby providing valuable insights into the overall system architecture.
Offers assistance in resolving installation and operating system identification challenges. One can effectively utilize a significant amount of information without necessitating the initial deployment of agents.

Nachteile

The present iteration of this program exhibits certain limitations. On occasion, it necessitates the utilization of manual procedures, which can prove to be arduous and time-consuming.

Vorteile

The product met all of our requirements for a CMDB. The Device 42 team provided great support during our proof of concept testing and implementation. The implementation was not as complex compared to other enterprise CMDB tools. Ongoing support from our D42 team is great. We also have met with their product team to provide feedback for future features and enhancements.

Nachteile

We are looking forward to Device42 to continue to enhance the dashboards and advanced reporting tool.

Vorteile

When I first started using Device42 I was impressed with how helpful the sales team was in the deployment process. Once deployed I noticed how many tools were included in the base software. In the first few weeks after deployment in our data centers we needed to quickly run an inventory of all of our SSL certificates. Using Device42 we were able to run in an automated scan that gave us a report that we used to update all of our SSL certificates. The more you use the software the more things that can be useful for you company. I can also say that their support is top notch and always willing to help and work with you until your problem is fixed.

Nachteile

There is not much to complain about when it comes to this software. If I have to nitpick I would say that it would be the update process. I would prefer for the updates could be directly installed. Other than that its a great product to use.

Vorteile

Setting up the server and the scans, and it handles itself. Being able to track users, the machines they use and software they have installed has been very helpful.

Nachteile

At times it doesn’t know how to categorize some laptops. The software really struggles to know how to label a Surface Pro.

Vorteile

Great tool with many features, you can start with one area and populate it and then move on to next area until all is linked together. We started with the IPAM area to get away from our Excel spreadsheets. I realy like the feature that lets me populate something and then export that data into Excel. In Excel I can quickly add more rows of same type of information and then import it back into Device42. We have also started to leverage the welldocumented and powerfull API. The ability to add custom fields helps you to make sure you can add business specific information.

Nachteile

The autodiscovery features are really powerfull and sometimes picks up unneaded information. An improvment here would be to bbe able to exclude som information and connections.

Vorteile

The feature set for Device42 is fantastic, we were pricing out only ITAM systems when we came across the product line, and for less money than any of the other ITAM systems we looked at, Device42 came with an ITAM, IPAM, a software licensing tool, and a support team that actually answers questions and provides access to live agents rather than some anonymous support team.

Their support people are great, even for casually emailed questions to their support address, I get actual responses (not just a canned "We got your email" response) in typically a couple hours.

They have helped me a TON with setting up the software, which is amazingly helpful in tempering the only "con" we have found with Device42 so far (more on that below).

Nachteile

We have been using Device42 for a few months now, an the only "complaint" I would say that I have found is that the setup was very involved, and required substantial support from the Device42 support team. That said...they were available literally every step of the way, and helped me get through anything I got stuck on over remote session.

Vorteile

D42 support is very quick and to the point.
Anyone who doesn't have discovery experience, can work on this tool easily.
This tool helps a lot if you are going through server migration planning phase.
This tool helps a lot if you want to figure out the application or server dependencies.
It gives a very good picture of server communication, capture all the inbound/outbound communications.

Nachteile

Few reports can only be downloaded from DOQL script, there should be a direct download option for all the reports.
No option available to test the targets server to ensure that scanning will be successful considering all the prerequisite.
sub-appliance( WDS) dependency for windows server scanning.
No CLI option

Vorteile

Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve. In fact on more than one occasion we did a WebEx style meeting and they stayed on the WebEx much longer than I expected, all to make sure I was completely satisfied and the issue was fully resolved.

Nachteile

The auto discovery does not automatically discover every device we use, However, when we come across something that is not being autodiscovered, Device42 programmers are more than willing to take a look and make the software as fully functioning as possible

Vorteile

Too much to type. Too much to type. Too much to type.

Nachteile

Module patch panel design have to be re-build.
You have to create/fix (if you think you have it) a bundle "Storage Room" - "Storage Cabinet".

Vorteile

simple to use, simple to manage. It is not a huge application that takes days and days to manage administrate.

Nachteile

not possible to use and external database.

Vorteile

Great support team for help with installation and issues with certain OS discoveries. A lot of information is available without the requirement to deploy agents first. Good on-line documentation that covers off the main uses of the software. Updates every fortnight containing product enhancements and bug fixes.

Nachteile

Reporting engine is a little slow when wanting to export the output in csv or excel formats, this is being improved with the recent enhancements for direct database access to enable the creation of bespoke dashboards.

Vorteile

Device42 has a very comprehensive set of features. All aspects of your inventory can be tracked, most things are first-class citizens, and can be related to one another. I like the fact that it’s an appliance. Their support is excellent — you can tell that they put customers first.

Nachteile

I have a few feature requests that I’d like to see some movement on. One of the most important ones, for us, is API tokens (instead of username/password).

Vorteile

Ease of set up; detail of information gathered through the base product; base features received for the price; agent-less discovery; new remote collector support; support for multiple scan methods - WinRM, SNMP, SSH; multiple hypervisor support - VMWare, KVM, Openstack, AWS, Azure; built-in rack elevations; level of customization available; Web interface; REST API

Nachteile

Documentation is a bit behind the versions and could use some updates; Depending on the environment auto-discovery can be a bit of a challenge;

Vorteile

Product is easy to learn and put to use
We work on a shoestring budget, so cost was a big factor in our decision to use this product
Support has been excellent from day one. We have submitted recommendations for the product and actually seen them written into the code.
New features being added all the time
API's allow us to integrate with VMware vRealize Automation

Nachteile

I can't really say that I have a Cons list. We have had some small issues here and there with scans and just things that we would like to see added. But support and development came through and helped us work out those issues! So, this is really a PRO

Vorteile

The data which is collected and presented, in an intuitive and accurate manner, by Device42 provides key functions for all the IT hats I wear, including Asset Management, Data Center Operations, and Information Security.

Nachteile

Feature-rich environment can be daunting, but that is also why I decided on D42.

Vorteile

It allows you to keep trace of all the device, hardware, using SNMP. We could save all the circuit and vendor information all as well as racks information.

Nachteile

IP address could get a bit messy. Device information could get a bit overwhelming. So setting it up and get it up and going does require quite a bit of work. Circuit LAG doesn't really work.

Vorteile

We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help

Nachteile

Some usability concepts are not so common as compared to other IPAM products (e.g. Bluecat), which needs more time to get familiar with the concept (e.g. subnet move, split, merge).
But support is always open for guidance and feature requests

Vorteile

- Automated discovery
- Customization
- Responsive support team

Nachteile

The GUI was a bit cumbersome when manually editing switch ports, but there are some great import/export tools to work around that.

Vorteile

Extremely quick responses and resolutions from support team. Auto-discovery features have proven to be very useful for us to quickly gather lots of information regarding our environment. Very granular reporting features keep our users happy.

Nachteile

Although I understand why it's this way, it is annoying not having the ability to drop to a command prompt on the main system or the remote collectors. However, I believe they may attempt to engineer a solution for this soon.

Vorteile

Easy to use, if you need a feature just request it and they usually get right to it, and customer support very responsive!

Nachteile

Had to build new VM for upgrade! This took some time, and a little help from CS, i had to go to a certain version, then upgrade to the new, a little confusing!

Vorteile

The feature set is decently well thought out and it does what it says on the tin. We rolled it out to cover 1200 devices (60 or so models) inside if two months, which is a very good clip - most stuff worked out of the box and we managed to work around annoying (but minor) issues to get workflow integration going.

Nachteile

The UI is the weakest point, both in terms of usage and documentation - a good portion of it is undocumented or under documented.

The password vault offering may be useful in some scenarios but is insecure by design, would not store anything actually sensitive in it.

If you use bonding/port channels, expect that most of the network visualisation breaks down.

Vorteile

Easy to search for devices and assets to see what is what and where.

Nachteile

I wish it was easier to build custom reporting, but at least the D42 support team is there to assist when I need it!

Vorteile

We currently utilize D42 software as an asset management tool to create a single pane of glass across all our data centers. Although we are not utilizing the software to the fullest is it very instrumental to how we operate. Support is always available and very responsive.

Nachteile

At this point i have no qualms with the software and look forward to the upgrades as the d42 have alot in the pipe line.

Vorteile

Simple, clean and it has API functions that allow us to access the information on any platform.

Nachteile

It does not have mobile app access and the site is not optimized for any portable devices.

Vorteile

It is extremely thorough. It addresses all and more of the needs that I have come up with. It is also very well connected. All devices can be connected from the device down to the switch and router etc.

Nachteile

It does not have the flashiest interface I've ever seen, but it makes up for that in content.

Vorteile

The customer service is really top-notch. The software itself is easy to install and use, and it's very powerful. Compared to other inventory and asset management applications I've used, Device42 offers a lot more functionality and a lot less hassle. The engineers release an update every week or two, and these updates often contain substantial improvements. The product just keeps getting better and better with every iteration!

Nachteile

As powerful as it is, Device42 is still missing a few features that would be nice to have. Not all hardware is supported for automated discoveries. However, I'm confident that the D42 engineers are working on it!

Vorteile

The software allowed me to easily import our Excel data into the software. This saved me a lot of time and allowed me more time to focus on my other daily duties.

Nachteile

What I dislike about the software is that there are so many steps to complete a task. For example, if we have a device to install, cable and place in production. There are different windows or separate Excel (if it's a bulk) spreadsheet to complete the task.
Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs. It showed over 600 VLANs, we have less than 50 VLANs. It basically counted for every switch port that had a VLAN label.

Vorteile

This product is awesome, and is available to be viewed from anywhere internal information/db can be updated. Absolutely love this product. And it's fast to access. Support team is top-notch!

Nachteile

There are no cons on this product other than going to version 15 requires another virtual machine. But that's minor.

Vorteile

Within weeks of deploying and ingesting data we are making smarter IT decisions.

Nachteile

Just a small learning curve but better than most.

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Vorteile

Very responsive support. Collects a lot of information from the devices themselves. Easy to make bulk additions or changes with import/exports to Excel.

Nachteile

This product has some limitation in current version, what could give use some manual job. However support is working with us to solve all our issues.

Vorteile

The functionality of the software and the various options for discovery

Nachteile

Assessment option is not available to migrate the workload on cloud

Vorteile

The ease of use of the tool. It has a great API where you can program against. We used rack view a lot during the migration of our datacenter.

Nachteile

The IPAM part could use some rework, make it more easy to look at. As far as I know this is already on the roadmap.

Vorteile

IT was fast to deploy and run discoveries. Very Fast to be up and running

Nachteile

Scans can be an issue based on the size of the org. Might take some time to dial in.

Vorteile

Simple, easy to install and scan your network. Helpdesk is excellent when you have issues. Once mastered it is a very powerful auditing tool.

Nachteile

Fiddly to set up correctly, a little convoluted, the reports are complicated to set up correctly

Vorteile

Very comprehensive software. Easy to run custom reporting that suits our environment. Able to attach documentation to assets. It does it's job exceptionally well. The support for any questions or issues we encounter is exceptionally good. I submitted a simple ticket via email and it was resolved within 10mins. Any ticket I've submitted for assistance was updated very quickly, and if the issue was more substantial, their techs would follow up consistently.

Nachteile

Backup options are a bit limited to use what is pre-configured. Would be great to be able to use a backup system like Datto, but we were able to work with the pre-configured solution.

Vorteile

After trialing many different asset solutions, Device42 was by far superior. It came with a lot unique functionality we were looking for such as SAML, Jira Integration, workflows etc. What really made my life easier though was their thorough documentation on everything and their very timely and knowledgeable support. Their support was fantastic throughout the implementation process and always addressed issues expediently. I deal with many organizations support for various solutions we have and D42 definitely stands out for quality. I would definitely recommend their solution based on the above.

Nachteile

This isn't really a con but currently they only have an On-prem option. Overall though hosting it hasn't been much work involved.

Vorteile

Very easy to setup, excellent discovery options, good integration with other products and good support. They will find the root cause to issues, even if it takes time.

Vorteile

Easy to install, Simple User interface, Ability to load devices though network scan or use of API scripting.

Nachteile

Where documentation is good, having some recommendation, white papers or best practices around loading data and setting up some of the more completed feature is needed.

Vorteile

Lots of functionalities are well packed together in a single tool. Buildings, rooms, racks, devices are nicely linked together and can give a visualization of all the components (Room overview, rack layout, ...)
We're using the datacenter inventory module and the centralized password database. It takes a while to get all information in the tool, but once it's in there, it can easily be retrieved or changed if ncessary.

Nachteile

RBAC could be improved
The update process could be simplified with automatic downloads and scheduled installations