GreenRope

Vorteile

GreenRope has allowed us to automate processes in our company for receiving new clients and potential buyers, which in turn has enabled us to increase sales without requiring additional staff.

Nachteile

Their prices and software offer you different plans based on a specific number of contacts. If you exceed the contracted capacity, they charge you for the plan corresponding to your current number of clients, which can be complex if you are a small business

Vorteile

Comprehensive capabilities to manage our entire customer journey from lead generation to marketing automation, website traffic analytics, opportunity management, customer project management, invoicing, and customer service (surveys, help tickets, etc.) I can now manage my entire operation and team from one dashboard.

Nachteile

While this is ultimately a wonderful problem to have, the sheer volume of features makes it a bit daunting to get started. However, in just a few weeks, we've automated multiple manual functions making the investment of time well worth it!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu GreenRope

Vorteile

I do not have many likes about the software. It is built more for computer people than for sales people. I can't imagine most sales people actually like this software at all. ....EVEN the survey is not user friendly. Had to add more to a box when I did not have any pros to add! See for a computer person, not a sales person.

Nachteile

- HATE the email functions that it will not save my signature in a regular format
- HATE how you create add company information to a client and it does not automatically update the company if you do not add company
- HATE how you have to click OK after you update each piece of the company
- HATE when you are making cold calls and you can't get an actual contact at a company you can't just add the company and add an CRM activity to the company as a whole and say something like called and could not get contact - will try again to find contact at a different location
- HATE that it either does not link with my google calendar or I do not know how to link it with my google calendar
- HATE that the mail does not show in my sent mail in my gmail account so I can see what was sent and when without being in the app.
HATE HATE HATE that spell check is not on as a default in the email settings
- HATE that when you use autofill for one category it changes all the categories

Vorteile

- Affordable
- Contains everything we need in one software, whether email, database management, automation, sales management, etc.
- Great support and resources
- Database organization possibilities
- Easy visual interface for sales team

Nachteile

There are a few functionality efficiencies that they are still adding to the system. Example: cloning a contact record. But they are very responsive to suggestions and have developed many new features in the short time we have been a customer.

Vorteile

I keep finding more stuff that it can do. We invested in it for the CRM part. And then found that it provides a store, a learning platform for our online courses, excellent email marketing, calendar booking schedule. These are all things we're not having to pay someone else for, so instead of expecting a return on investment in the coming months - we've already got it from day 1.

Nachteile

It's a big powerful thing, and therefore it can be a BIT complicated - but there's plenty of support available, so it's really not an issue.

In Betracht gezogene Alternativen

Warum GreenRope gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu GreenRope

Vorteile

I really like the multi-use functionality of the system. You can pick what you do and don't want to use. Additionally there is such a deep level of detail that you can use to cultivate sales.

Nachteile

Not a fan of landing pages and the admin section.

In Betracht gezogene Alternativen

Warum GreenRope gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu GreenRope

Vorteile

I truly like the multi-use usefulness of the framework. You can pick what you would and don't like to utilize. Also there is such a profound degree of detail that you can use to develop deals.

Nachteile

While this is at last a magnificent issue to have, the sheer volume of highlights makes it somewhat overwhelming to begin. Be that as it may, in only a couple weeks, we've computerized numerous manual capacities making the venture of time definitely justified!

Vorteile

GreenRope has a user-friendly interface and combined with their mobile app is an excellent tool for our needs. The Support Team are fantastic, on the rare occasion we've had any issues they've been incredibly quick to respond and super-helpful.

Nachteile

The pricing structure increases with your contact records.

Vorteile

There are so many ways this software platform can help your business. It is a learning process on how to best get the most out of it. I love the broad set of features and the way so many things can be automated.
Specifically, the CRM component of this software platform is so robust and functional. We are able to use the CRM (which is the backbone of the platform) to do the normal CRM activity tracking AND so much more. The CRM uses a group set up process to keep your contacts organized. This structure enables a number of automated functions to be triggered by group as well as giving different levels of visibility to the group or contact. This functionality enables the building of community among group members or oversight and management of activities by group members.

Nachteile

The learning curve is overwhelming and the set up process does not really mitigate this. No offense to the GR Support team (they are fantastic), but when you start on-boarding - you do not know, what you do not know. So, getting started can be overwhelming. My suggestion to GR is to take the approach that they use for building automation and work with each business to develop a product functionality road-map to move the training from the most important functionality to the less important functions. The help videos and customer support are very good supplements to the on-boarding process.

Vorteile

Keeps our company on the same page and is very good for keeping detailed info about our contacts. Like the app but I feel like I ran into some confusion with it and couldn't find all the info I needed for the particular group of contacts I was working with.

Nachteile

I see quite a few areas of improvement. I like that we can use our email to send emails out to contacts but I don't like that it doesn't get captured in our Gmail account sent folder. Would like to be able to copy and paste someone's full address including zipcode from the list view Contact section without having to click to go into their account. I still am not able to edit Vendor Companies info although the Super User supposedly gave me permission to do so. It seems like there are quite a few quirks to work out still.

Vorteile

The layout was easy to follow. Sometimes too much clicking to get to where you want to but not as bad as some other CRMs I've used before. Clean and simple to use.

Nachteile

Some features where somehow hidden. Meaning, it was not so simple to get to them to be able to use their information.

Vorteile

It is very flexible. This CRM has the ability to create custom "Groups". These can be customized for your business or, even work for organizing a little league team.
The ability to customize most of the contacts' information is also very nice. We can create different, trackable itmes within the client contact information that are relevant to our business.
The ability to email clients through the CRM and see if the email has been read is nice.

Nachteile

Workflows, while there, are clunky. Automatic workflows were one of the most important selling points for us however, we have abandoned using them.
Many of the emails sent out of the system for marketing purposes are not seen. They end up in spam folders.

Vorteile

High-end and loaded with all the features needed by most marketers

Nachteile

Not as easy to use as low-end software

Vorteile

I don't need to use more than one platform or software and make them communicate reliably, Greenrope does it all.

Nachteile

No one software can be everything to every person or business. To keep it easy to use and difficult to break you have to make slight limitations.

Vorteile

GreenRope's support is almost always available to help with our questions. It hasn't always been very intuitive, but their support has made our transition into a new software so much easier. For a small business, the price is very reasonable. And, the features cover exactly what we need.

Nachteile

There are a few features that aren't straightforward at first; however, the customer support and training videos are extremely good at explaining the more complicated processes.

Vorteile

Email marketing, event management, membership management, analytics and workflows all in one place! There aren't many CRM's that also handle email marketing and tie in registration for events. I love that I can do everything all in one place and pull up individual profiles to track their email reads, memberships purchased and events attended. The customer support is also exceptional. It never takes more than a few hours for them to get back to you, and you can always use the online chat for even faster responses.

Nachteile

There's a few small bugs related to events, and API can be tricky, but if you have the patience, you can make anything work.

Vorteile

What I like most about Greenrope is the ability to track and connect with our potential students/clients easily. We run many programs and will have multiple informational sessions all at different times and locations – trying to keep track of all of that very important information (communications, RSVP's, which media was used for which communication, who has opened our email/who hasn't, reminder email scheduling, who needs a warm return call, etc.) would be impossible without Greenrope. Also, being able to login and see what my staff is working on and where they are with a particular event or project is super helpful!

Nachteile

The only thing I can think of that I wish Greenrope would do - is sometimes open the desired page/data faster, but honestly that might just be a (our) system issue and not necessarily a Greenrope issue.

Vorteile

The ability to help customers restart drip campaigns; the ability to easily clean up the database; the flexibility of the API; customer service doesn't have to be explained a problem three times - they come back with the helpful response the first time; the ability to easily set up a new list with forms and autoresponders is the best; the ability to check the stats on sent emails and signup history; and the ability to help people stuck in the sign-up procedure. We deal with a lot of 55 - 75 year old people and the ability to go in and help them with their newsletter subscriptions as if I was them is superb. Other software I've used act like the end user is 23 and grew up on computers, which only adds to the customer service burden.

Nachteile

We deal a lot with membership sites and wish GreenRope had a membership plugin to WordPress. It may have a work-around, I may just have to get with customer service to figure it out.

Vorteile

I like the ease of moving a contact from one group to another (or having them in multiple groups). The ability to customize which information you'd like to collect from a contact is a huge plus.

Nachteile

I wish it was easier to format emails with graphics. There should be an ability to drag and overlap items, and it would also be MUCH easier if there was a separate window to format how the email appears on a phone. A longer process, definitely. BUT when I'm sending out mass emails, I'd prefer to take the extra time in order to make sure the message comes across clearly on all platforms and accessibility.

Vorteile

GreenRope's features are extremely well-integrated with an intuitive, easy-to-use interface without the unnecessary complexity and long learning curve of other solutions. Furthermore, tech support has been top notch (e.g., responses often within minutes, personal attention).

Nachteile

I suppose that the only drawback is that there are so many features that I feel like I am missing out since I have not had a chance to explore or experiment with several of them.

Vorteile

Good product. Lots of features. They are always making it better. Support is really great.

Nachteile

Older design could be a little clunky but new version is just out and seems to have fixed these issues!

Vorteile

Tracking the email campaigns and viewing the stats.

Nachteile

Nothing specific that is a show-stopper, but I wish it had an easy way to create full VCF contact files of each contact on a Mac. That way one can keep backup copies of all contacts. The export feature does not retain all the data in the NOTES field properly.

Vorteile

Price, customer service, and features.

Nachteile

Have ran into multiple functionality issues within the first month.

Vorteile

Ease of adding/removing contacts within groups really makes it quick and painless to move a lead to client. Being able to send a text to a client with a project update notes saves alot of time.

Nachteile

I wish I could use the SMS feature on more than one contact number with one click within the record. Currently there is room for one mobile number only.

Vorteile

It is very good with email control and email campaigns

Nachteile

A little unintuitive in terms of the operation. Still is a little difficult to extract detailed member management information for sales people. More geared to marketing as a CRM.

Vorteile

cuenta con un sistema robusto para gestionar y segmentar contactos, con el fin de personalizar campañas, ofreciendo un servicio mas enfocado a las necesidades del cliente.

Nachteile

Su soiprte en los planes basicos es limitado ya que en el soporte cuentan con con caracteristicas que son limitadas esto con el fin de que el cliente optenga una suscripcion de mayor valor.

Vorteile

The software is great for my needs in my role with company I work for. As the Marketing Strategist, it is vital to understand our audience. I personally love that I can do A/B testing with Greenrope and track what is doing well. We have multiple groups, so my colleagues and I can work with our donors on a more intimate level. Everything you need is all in one place. The reason for this review is mainly because of their customer service. Recently I ran into an error. Their Director of Client Services was absolutely amazing! He made sure that everything was fixed and made sure through screen sharing; that I was equipped with the right tools and knowledge moving forward. He was so helpful in explaining everything and I was able to utilize the platform much better. I learned things I didn't previously know and makes my job that much easier. Their other workers I came into contact were great too. They all would respond in a timely matter and make sure issues were resolved. They also offer web seminars to learn more about marketing and their platform. They really do care about the companies they work with and helping them excel.

Nachteile

The only con I would say is that there are a TON of features within Greenrope. I feel like there is a lot of things I didn't even know existed until recently. I had never used a CRM website prior to my current job, so navigating the site can be a bit difficult at times; mainly with the more detailed features. The basic features are easy to work with, but Greenrope offers so much more than basic features. I feel like because it can be difficult to navigate people might be missing out on the greatness of the platform.

Vorteile

The foundation of the Greenrope CRM that then ties into all other features is easy to implement and manage. From there, you can tie in as many functions as you need: email marketing, marketing automation, etc. All of the additional characteristics make the experience more valuable as a user.

Nachteile

There definitely is a learning curve. This is not much of a criticism, as it is a statement that is evident when applying such a system into your business operations. Give it time, it will pay dividends.

Vorteile

The software is very easy to use and can be taught easily to new/other users. It allows us to easily manage/contact clients who are interested in our programs. It also fulfills other necessary work function: creating automated drip campaigns, creating daily reminders for phone calls, creating meeting/events.

Nachteile

The software can be slow at times which prevent us from doing our jobs, but this tends to only last for a couple hours. This is my only complaint. GR has performed very well for us given the amount of contacts that we have uploaded.

Vorteile

GreenRope for marketing automation is an extremely robust solution at a very reasonable price point. I'll be making comparisons to HubSpot as I have used their solution as well. Here is what I like best:

- Track multiple websites at no additional cost, add as many users as you want at no additional cost
- No contracts, month-to-month, and very affordable for its capabilities (unlike HubSpot)
- Define user fields on contact and company level, very easy to setup and manipulate
- The 'Groups' framework of the solution allows you to align sales and marketing effort quite seamlessly
- Custom objects allow you to really take customizing your CRM user interface to the next level (i.e. creating intake forms or scripts for discovery calls)
- Tons of great features for managing other internal processes, projects, accounting, etc

Nachteile

- The user interface can be daunting and confusing at first, not as intuitive as HubSpot
- You cannot have multiple tabs of GreenRope open, unlike HubSpot.
- Automation is setup in 3 areas serving very different purposes, whereas in HubSpot you can perform all workflows, drip campaigns, and customer journeys in one area
- You have to request more storage space for the media library (starts with only 100MB!)

Vorteile

Easy access to email templates and media library. Easy to upload new content. Easy to delete and move content within system. Easy to send test sends on emails. Support staff is friendly and they try to be helpful. Finally updated tool so you can search for items more easily, yay. They are regularly working to improve the product.

Nachteile

It's buggy and there are weird nuances to get used to within environments. Have to clear cache FREQUENTLY or issues occur. GR team does updates and doesn't notify their clients and sometimes this causes issues during important deadlines. Waiting for email test sends to hit inbox can be painful. No nesting folders for content available, so our list of emails and assets is LONG and not well organized. Can't upload a photo into the contact area- which is big issue for us in sending personalized emails on behalf of our HUGE sales staff with unique and varied information. The GR team hasn't been able to solve this for us and their workarounds don't really apply to our org.

Vorteile

I love how comprehensive it is and how well it has been thought through.

Nachteile

I think it's lagging compared to what is coming out now. They need to look at the feature set as compared to something like High Level and ensure they are on-par.

Vorteile

-Tracking and Scoring / Ranking Ability
-Customization of Home Widgets
-You can run multiple businesses out of it
-Security and Customization

Nachteile

-You can not send emails with attachments.
-When you are in the Activity feed it does not show the phone number of the contact..just the contact name and email address...you have to go in to the contact information to retrieve it.

Vorteile

Easy to use on a daily basis. functions appropriately. Good tracking features. Easy to add contacts to the general list. I get useful responses and it's easy for contacts to unsubscribe if necessary.

Nachteile

extra features beyond the emailing list don't seem to function. Dislike having to check in with customer service every so often to prove i'm a real person. Wish managing the contact list into subgroups was easier and more intuitive.

Vorteile

the software works well on a desktop, lets you set up very nice tags to help search, and lets you research contact

Nachteile

The search funtionallity would often not work. when looking for contacts, many dont show up. the mobile app couldn't really search by Tags, and wasn't very intuitive on making appointments. there was no "search near me" function. if a user unsubscribed from email, i could no longer find the contact without major digging

Vorteile

Greenrope allows me to run my complete business from stem to stern without having to purchase any other unnecessary software applications.

I can run all of my events and memberships with the click of a button and ease of use.

Nachteile

The biggest frustration I have with Greenrope is not being feed my workaholic addiction. I am now able to work smarter and have more free time to work on my business because many of the business hours I wasted have now been automated and made my business life more simple.

Greenrope completely automated my business and made it possible for me to spend more time with my family and friends. Although

Vorteile

GreenRope just works the way you do...sure there is customization to be done, but the excellent support and online tutorials make it so easy. Forget sales enablement and email platform add-ons to supplement your CRM, it is all built in with GreenRope.
Not only is it the best CRM I have worked with it is definitely the most cost effective. Pricing is based on the number of contacts in your database, not the number of user seats. I feel that GreenRope is totally aligned with my business, as I grow my customer base and increase my sales revenue, then my cost to manage that larger contact base increases accordingly.

Nachteile

When implementing any new system there is always a learning curve. But the GreenRope implementation support is first class and has you up and running in no time.

Vorteile

You can do almost anything from keeping track of contacts, to workflows, and marketing automation...and much less expensive.

Nachteile

The interface is not as slick as more expensive products. A clear help page and very responsive chat and phone help desk help overcome a less intuitive interface.

Vorteile

GR is a full solution all in one--a smaller company can grow into it and a big company can integrate their entire CRM and sales process with it

Nachteile

There is very little I don't like about GR. I am not a very tech-savvy person so I find it a little hard to navigate at times--and that is probably me, not the software.

Vorteile

Test send usually come in quickly.
You can now search in the email builder tool - which is very helpful.

Nachteile

The tool seems buggy, it seems like they make deploy updates while we are working and folders/files are moved or gone. I've had issues with saving. Either the email doesn't save, or the subject line doesn't change. I'm not confident when I close the window that my email will be there when I needed it.

Vorteile

A ton, the organization of elements, I also like how user friendly it is to jump from section to section.

Nachteile

Nothing, I am new to GR so alot of my problems are more about me being new to it, than anything wrong with the software....

Vorteile

The easy searching capabilities and the email tracking services. I love having one place that I can easily search a customer's information or put a reminder to follow up with them.

Nachteile

I wish the software made it easier to export the information. Many times when I go to export information, it seems to miss pieces of information that are in the system.

Vorteile

GreenRope is a "more steak than sizzle" product. Once you understand the system, it becomes a powerful tool that can be used throughout every layer of an organization. Attaining a GreenRope certification empowers you with the skills needed to build a robust system for your industry.

The most important step in creating an effective CRM is to first understand your customers, industry, and organization. GreenRope gives you the ability to apply that understanding into your CRM to maximize your growth.

Nachteile

Initially, the learning curve is steep as expected with the adoption of any new software

Vorteile

The Customer Support and Ease of Use is exquisite. The software's functionality is accessible to any experience level.

Nachteile

There are quite a few functions we would like the software to have, such as the ability to be more company centric instead of contact based, that it doesn't have at present.

Vorteile

I love that it offers so much power in customer service management and marketing tools. It is a one stop shop and does not require me to go to multiple vendors. Plus their customer service listens and adapts to the needs and suggestions of others. So powerful and beats the competition hands down.

Nachteile

The website templates a bit dated and clunky but that can be taken care of with custom coding and options. The power of all the other tools truly makes this easy to overlook.

Vorteile

The adaptability to help us with e-commerce and a calendar scheduler. We had looked around for other CRM's to use but the main reason we kept this one was because it also had these futures and CRM all I one place.

Nachteile

Couldn't appropriately and clearly tag people and group people in a user friendly way. It was always very confusing to create groups and identify who was who.

Vorteile

There are a lot of features and the price is lower than most companies offering the same things. Also, their support team was very responsive when we were trying to use their services.

Nachteile

There are many things GR can do, but unfortunately most of the solutions I used (website builder especially) are relatively weak or clunky compared to other solutions (like Wordpress). My team used the CRM more, but I used it basically for project management/time tracking and the website builder. Neither was a good as Wordpress and Basecamp or other timer tracking solutions.

Vorteile

Reminders, and the opportunity to take control of my tasks and see how the others are doing their owns . I thinks thats awsome

Nachteile

The inflexibility to create emails with cool design or have the oportunity to personalized alot of stuff

Vorteile

The ability to create automation and workflows

Nachteile

Sometimes it feels a little clunky, but I'm new to it so I'm still learning

Vorteile

Easy to use for the most part. There are a lot of features and tools - so it takes a while for everything to come together and understand how to use the system. But once you do everything begins to click and make sense. I would much rather learn one systems than 3 or 4.

Nachteile

Depending on what browser I am using things sometimes get hung up or I am I unable to edit properly. I wish the email templates were more modern and ready to use.