Targetprocess

Vorteile

Integration relativ einfach, intuitive Anwendung ohne groß nachlesen zu müssen.

Nachteile

Die Bearbeitung durch mehrere Kollegen gestaltet sich schwieriger als vermutet.

Vorteile

Excellent pricing structure, easy to set up, and implementation/training professional services are first rate. The software is powerful and can handle various different approaches to Agile/Agile Scrum, and comes with pre-built solutions for frameworks like SAFe. Our organization was up and running in little time.

Nachteile

Some of the more powerful features, such as creation of rules could be more straightforwardly implemented. Some features have a "coding" feel to them that could improve in usability, user-friendliness. The software is sensitive to hierarchical structure of Agile entities, and you have to get this right. The ability to move/transform entities into different levels of the hierarchy could be improved, and sometimes can disconnect entities from the hierarchy, forcing the user to reconnect them manually.

In Betracht gezogene Alternativen

Jira, monday.com, Rally und Smartsheet

Warum Targetprocess gewählt wurde

Taiga was too limited and didn't support enough of the elements of our Agile Practice and had no true DevOps features. While we liked its simplicity, it did lack many advanced features we thought were important.

Zuvor genutzte Software

Taiga

Gründe für den Wechsel zu Targetprocess

Customizability, Ease of Use, Quality of the Professional Services Organization, Price, Power of Features

Vorteile

As our organization continues to grow and have more complex needs, Targetprocess can easily handle whatever our needs are and helps us to grow using standardized methods no matter the project. Also, we have many creative people in the tool and it's user friendly for the non-technical types too.

Nachteile

It's great power can also be a weakness, as getting it setup and configured requires planning offline, team alignment and understanding before moving the workflow to a digital tool like Targetprocess. Having someone who understands Agile and programming is best to get this setup for you as its so customizable it can be intimidating.

In Betracht gezogene Alternativen

Jira

Warum Targetprocess gewählt wurde

We migrated from Waterfall to Agile PM Methodology.

Zuvor genutzte Software

Basecamp

Gründe für den Wechsel zu Targetprocess

Jira was too technical for our non-technical users, such as account managers, creative, copywriters, and media people.

Vorteile

- Flexibility of the tool, customization options
- Ability to create any kind of process workflow
- Out of the box Kanban metrics
- Representation of data on views and boards in any kind of form, for different stakeholders
- Visual cards and thier options
- Ability to automate process steps with web hooks and metrics

Nachteile

- Timeline is not useful
- Interdependencies management is poor
- Reporting engine, options are limited
- Customisation of entity view is not possible
- Access management options is limited
- Lack of capacity/resource management functionality
- Lack of Portfolio management (cost management, portfolio roadmaps, strategic dashboard, what if analysis)

Vorteile

* Responsive UI
* Adding many stories at once is easy so doesn't interrupt your flow
* Incredible customer support responsiveness
* Dashboards are 10x better than anything in JIRA
* Reports are built in and very well designed, things you have to buy from 3rd parties in JIRA (if you even can)

Nachteile

* Roadmapping is harder than it looks, some planning features missing means i can't throw away my gantts just yet but it's getting close
* Search results have way too much white space, can be hard to find exactly what you're looking for - JIRA was better at this
* Difficult to learn the filtering side of things for anything more than basic needs (but their customer support team are amazingly supportive on this, even writing a script for me immediately to address my individual need). Oh, this is meant to be the con section isn't it. ;-)
* Workflows aren't quite as customisable as JIRA, such as setting triggers and custom screens

In Betracht gezogene Alternativen

Kantata, Portfolio Manager und Zoho Desk

Warum Targetprocess gewählt wurde

* wanted faster and cleaner UI and larger hierarchy support

Zuvor genutzte Software

Jira

Gründe für den Wechsel zu Targetprocess

Price, featureset, ease of use

Vorteile

Tons of good features
Very flexible and powerful

Nachteile

Expensive for companies in Brazil

As we are a consulting company, there wasn't a good (and cheap) way to add clients to the projects with the ability to add comments to cards without purchasing a license.
In some cases there were more than 10 people involved in the project that would have very small interactions. It would not make sense to purchase licenses for everyone.

In Betracht gezogene Alternativen

Jira, Trello und GitLab

Warum Targetprocess gewählt wurde

We started working with larger projects that required a better control of the roadmap and we also wanted to have better metrics about our teams and deliveries.

Zuvor genutzte Software

Trello

Gründe für den Wechsel zu Targetprocess

After watching some videos it seemed we liked a lot the flexibility to create our custom processes. Being able to have cards automatically moving across teams depending on their status was very nice.

Vorteile

At first glance, you can do anything you want with Target Process. It is geared to set up workflows and views the way you want them to perfectly fit your business structure. The more time our team spent in Target Process, the more we realized how it is extremely customizable. Of all of the Project Management tools I have viewed (which is a lot) I have never seen one that would allow you to created as many variations of a project view and related reports as Target Process.

Nachteile

With all of the customization possible, it is very daunting to get it set up and running. The only reason we did not stick with it long-term is because we had a hard deadline to change project management software, and could not onboard everyone fast enough. Other than that, the only things "missing" are things like bulk edit or moving tasks to a different project. Very minor things.

Vorteile

We have found it very clean and simple in the day by day usage, it has powerful reporting functions that helps to keep track of your progression and global performance between multiple projects

Nachteile

We are missing some functionalities, like the skills matrix tool in order to have a clear view of allocated peoples vs. skills required on a project basis.

Some aspect of the UI can be improved and much polished to be more clean, but we know that its a matter of time.

Vorteile

That it helps run the business better and faster and they update the software better then the other software programs

Nachteile

I think it makes the other software programs look bad because they are not as good as the targetprocess

Vorteile

The system is very easy to use and is quite intuitive. Many of our users can easily adopt its methodologies and workflows.

Nachteile

Connecting to third party tools such as SalesForce and Azure Dev Ops is extremely difficult. There are only 1 or 2 tools and both are terrible.

Vorteile

It is a light and simple application for daily use, as it contains a powerful automation process and the elimination of additional components

Nachteile

If you compare it with some other applications, it will miss several features such as commenting tools and change notifications

Vorteile

Besides the flexibility and robustness of the features and functionalities found in the product, Targetprocess has a great support group found when using their "Live Chat". Their Live Chat personnel who respond to our inquiries and issues are extremely responsive and knowledgeable. And the same can be said for their Targetprocess Support team. Many times when we have discovered an issue or had a technical question, their Support team have provide abridged videos and write-ups that demonstrate the how-to's for resolving or leveraging the functionality of the tool.

Nachteile

What is Targetprocess' strengths is also its' weakness -- its' extensive flexibility / functionality . . . which is overcome over time by using the tool. Sometimes, you are not certain which approach to use when creating a board / view / list, or wanting to use a report, or creating a dashboard, or exporting the content out as a CSV file for Excel manipulation. But as we have worked with the tool, our various departments have developed SME's (aka Subject Matter Experts) to work with their end-users of the product. This has helped significantly for us, and we have monthly TP user community session to discuss-and-share how various groups are using the tool, and providing each other with tips-n-tricks.

Nachteile

The current version of the helpdesk is weak compared to the rest of the solution - and would be a very valuable addition for both our operation and our clients who we deliver projects and BAU activity for.

Vorteile

Targetprocess is an easy to use solution for project management. We used it for development task management and really liked it. It pretty straight forward and easy to customize

Nachteile

Using the API was a bit tricky when we needed to dynamically update stuff. The documentation and support wasn't at the highest level.

Vorteile

For me personally the best thing about TargetProcess is the people behind it. The support is second to none, they respond promptly via email, but usually I use the live chat which is just perfect. Using live chat we have often used the screen sharing facilities and the support person has taken control of our server virtual machine, which I'm more than happy for them to do, I trust them 100%. We've never had a show stopping issue from their system by the way, its very robust and smooth to run, even on a vm.

I also really like the user interface, it looks professional and is easy to use. As a developer myself, I understand how hard it is create something like that, so I am really impressed.

They also have great commenting / following system in place which allows people to be notified of updates on stories that are specific to them.

It's generally a great, stable platform which runs very efficiently on minimal hardware.

Nachteile

Generally the only thing I have disliked is the learning curve switching from the TP2 interface to TP3. If you are a new user of course, you wont have this issue as you will just be using TP3 interface. The TP3 interface is very good, very flexible and looks awesome, it's just very different from the TP2 interface that I was used to.

Vorteile

How powerful it is. I'd say it's not the most visually appealing and user friendly software out there, but the amount of things you can do is just incredible. It's also incredibly customizable.

Nachteile

It's not necessarily the best for custom support. I know there is a feature that lets you get requests from clients and follow up on those requests, but it's really lacking any depth in my opinion. This is really a great software for software developpers, but I wouldn't say it's ideal for the support team.

Vorteile

What I like most about Targetprocess is its ability to be customized. I can use this software to facilitate any kind of workflow. Using it to standardize construction and sales pipelines works just as nicely as managing an agile software workflow.

Nachteile

As customizeable as this software is, I still want more. I want to be able to rename not just some terminology but ALL of it. I want to remove any and all indications that this tool is meant for software development. I want more capability for the custom fields that are calculated. I want to generate reports that are more graphical and visual. I want the ability to download local backups that can be easily restored.

Vorteile

The versatility of making it work for cross functional groups. Also, the agile methodology mixed with the traditional project management views works well.

Nachteile

There are bugs in the view making. I try to say only show these projects for certain views and it never seems to stay. I would like a more robust project management view. Have unlimited or more ability for object nesting. Also the ability to do better simpler custom field calculations. And determine how you want dependencies to work.

Vorteile

From time to time in various companies, I see people desperately try to achieve their goals with a mix of some software and custom home-made utilities/tools. It's the time when just one thought comes to my mind: how easily it could be achieved with the help of Targetprocess...

Nachteile

The most important problem for me is performance. But this is a consequence of design choice: either you have a dumb and primitive solution, or you have performance problems.

Vorteile

Works great for developers, once you figure out its quirks.

Nachteile

1. Doesn't seem to be design for projects - for example, its difficult to get from a project to a listing of the stories that are assigned to that project.
2. Not particularly intuitive to use.
3. Does not provide any serious functionality to track issues, risks. This functionality appears to be an after-thought.

Vorteile

Fast, high customization and easy to create custom boards.

Nachteile

- query language is often difficult
- arrow on scrolling the board
- burn down

Vorteile

It is the most flexible task manager that I've ever seen. It may be used to set up easy and light kanban in one team and rigid and highly documented waterfall in another with TargetProcess.

Nachteile

It is somewhat distracting when some colleagues have easy workflows and don't need all the great functionality and details.

Vorteile

- Easy to use.
- Can map all the tasks and features.
- Can track the day today work with time spend and the remain.

Nachteile

- This tool is more expensive.
- Some time downtimes occurs without prior inform.
- Is any task deleted by mistakenly cannot be recover.

Vorteile

Very flexible, customizable, looks nice. They actively introduce new features based on customer feedback. Really easy to track changes history of an entity, create and see relations between items, plan iterations, etc.

Nachteile

It was a bit hard to switch from TP2 to TP3. TP2 had all views predefined so you have everything from the box but can't create your custom views. In the modern TP you can create any (!) view you want but it takes time to learn how to do it. Thanks for TP support - it works really well.

Vorteile

The best thing is that I can develop my own processes in the tool. I can translate the needs and requirements of my clients exactly. Thus, I can build a IT supporting project management adapted to the company. Sometimes I do not get ahead when programming my user-specific requirements. But the customer support is really fantastic. There is a contact person of TargetProcess has contacted me. This person has processed my problems always directly. Either he can solve the problem directly or he has informed the competent developers about it and the challenge was eliminated in the shortest possible time.

Nachteile

I find it a pity that the tool is not yet available in German. I personally have no problem with it, but many executive employees who do not speak English are working with this tool. This has already cost some nerves among employees. But it is positive that the employees also learn a bit of English.

Vorteile

It covers the overall test management process including the bug management support as well and also the time tracking.

Nachteile

It cost more and hard to acquire for a small company and the tool is bit complex and hard to learn the process for the new users.

Vorteile

O Targetprocess oferece uma abordagem visual para o gerenciamento de projetos, permitindo que as equipes visualizem e organizem suas tarefas, fluxos de trabalho e dependências de forma clara e intuitiva. Isso facilita o entendimento do progresso do projeto e a identificação de possíveis gargalos ou problemas.

Nachteile

Para usuários que não estão familiarizados com ferramentas de gerenciamento de projetos complexas, o Targetprocess pode ter uma curva de aprendizado inicial íngreme. Dominar todos os recursos e funcionalidades pode exigir algum tempo e treinamento.Alguns usuários podem achar a interface do Targetprocess um pouco ocupada e cheia de informações. A presença de muitos detalhes e opções pode tornar a navegação e a utilização inicial um pouco confusas para alguns.

Vorteile

It’s easy to use and offers tracking , planning and project management capabilities

Nachteile

It has compatibility issues with some browsers rest its good

Vorteile

Sua visibilidade que transformar em agilidade das informações deixando o gestor confortável para a tomada de decisão perante a equipe!

Nachteile

O custo beneficio para projetos que não possui um investimento financeiro tão alto!

Vorteile

The boards are just so intuitive - using a board to estimate user stories, for example, by dragging stories of similar complexity to the same story-point column. Being able to quickly throw together a board to view stories or tasks, on a grid with whatever-you-want as the two axes makes it really easy to understand how your work is partitioned.

Nachteile

The licensing model makes it hard to share info with non-users. You can generate (and export) lots of reports, but I'd really like to see a read-only licence that lets occasional visitors look around.

Vorteile

TP supports all agile methodologies.
TP supports very big flexibility over it configuration and setup.
It is complex, very very complex, but still has intuitive UI.
I like TP's DSL used in search and filters.
TP is very very rarely under maintenance but even there it is usable.
As admin on TP I have big flexibility with user management.
Licensing is flexible and it is easy to add or remove some team members.
I like TP's blog.
Also I life option "follow" on items in TP.

Nachteile

Price, I have to say for company like our (from Bosnia) this price range is very unpopular.
Some dashboards, graphs, reports are very hard to understand and setup.
We could have use of some integrations that other products support (Bitbucket, some solutions for software documentation, Gdrive, Slack,...).
Sometimes descriptions on items are flickering (like they are being updated with some delay).
Pasting image to description is awesome thing, but sometimes can be slow and can irritate.

Vorteile

+ Easy to use
+ Incredible customization available
+ Rich, feature-packed filtering query language

Nachteile

What I dislike the most is that the experience isn't consistent - some data types can be created, renamed and tweaked extensively, while some others are set in stone and baked into the system. I would rather have that it was very scaled down, and that you could create your own data types for cards, instead of having a few baked-in types (Epic, Feature, UserStory, Request, Bug etc). And the cards are tied to metadata such as Release, Project, User, Role, Effort etc - these cannot be modified and you cannot use them as you will.

- Cannot rename card types or create more, delete unused types etc
- You have to choose between points or hours as Effort metric - but they don't work the same! Some features are not available when you choose points instead of hours. I'd rather it was only a label choosing "p" instead of "h".
- Multiple stuff like the above - some stuff is build-in and cant be changed and it can be very confusing.
- API is a mess. Everything can be modified in every request, instead of having separate requests for midifying different objects. For instance: you add a comment to a bug, you have to include the user (as an object, not just an id) that authored the comment. However, if you accidentally input the wrong name for the user (but the correct ID), it will actually *change the name* of that user. WTF?
- Query language is very useful, but has some subtle bugs and inconsistencies.

Vorteile

amazing support, responsive and almost immediate problem solving.
Live Chat sessions with their support are always fruitful, most of the times, 3 minutes into the session, the questions Is answered.

TP team provide support for technical issues, and help you get things done with TP (in cases where you are not able to figure things out on your own)

The product is very easy to use, no training needed. Team members can just get things done without TP getting in the way.

The new features and development cycle is great, and they kept the software fast, reliable with no noticeable bugs.

I am using TP since 2007, and I have carried it over with me to two companies, suggested it to my colleagues, and I continuously use it.

They have the most friendly and responsive, and knowledgeable team.

Nachteile

I cannot keep up with the new features. (maybe this is a positive).

it doesn't work well with IE 11. I am working on Microsoft Edge now, and I doesn't work as good as expected. They have great performance on Chrome and Firefox.

need more support for Microsoft products.

Vorteile

Their visual flexible boards allow our team to easily see views of our development progress in whatever way we need. This is one of the few products that gets prioritized backlog views right. TargetProcess has become a critical piece of our software development lifecycle.

Nachteile

It would be nice to see entry-level pricing for small companies. For Start-ups, every little bit helps!

In Betracht gezogene Alternativen

GitHub und Jira

Warum Targetprocess gewählt wurde

Needed software that could provide the agile views needed to properly prioritize our workflow and quickly manage work assignments. TargetProcess is so much more efficient than other online options we've evaluated.

Gründe für den Wechsel zu Targetprocess

Easy of use and better online reporting.

Vorteile

TargetProcess is a cloud-based project management tool that is being continuously improved with new features. It can be configured to use a number of different workflows and has very customizable ways to view your project's work so different roles can find the views that work best for them.

Nachteile

The biggest complaint that I've heard voiced about TargetProcess is that it's cutomizability can make it easy to lose entities. For example, if you're working on an Agile project and have an epic, feature, story, task breakdown with releases and sprints, you can set up a view that shows all items related to a feature and in a release but when you add a new item the new item will only inherit some of the properties of that view and in some circumstances will disappear immediately.

TargetProcess have added a list of recent changes though which makes finding that entity easy but it is a pain as you have to set up views to find lost entities to keep the project tidy.

Vorteile

It's by far one of the best tools in terms of project reporting. There is a large number of configurations to show project stats in different dimensions such as tasks per user, items arranged by iteration, inter dependencies among tasks, just to name a few of the ones I use.

Nachteile

Coming fro a project using Jira, it was a bit to understand at the beginning and creating reports it's not a trivial task at all like in other tools. This gets compensated by the variety of reports available.

Vorteile

The best things in TargetProcess are visibility and customization. TargetProcess provides many examples of tickets views for planning, being up to date with daily tasks or for retrospective purposes. There are different levels to look at tickets: you can easily prioritize all the tickets on a backlog and you can plan each ticket separately. We needed customization, because our workflow is always a work in progress. TargetProcess enables customization of both: views and tickets.

Besides that, the UI is very intuitive. Tickets can be written with Markdown.

Nachteile

At first I missed retrospection views, but then reports were introduced and now you can e.g. make a chart of how many tickets were closed each month.

The only thing that bothers me now is the time needed to first open the TargetProcess in a new tab in a web browser. Apart from that, I see nothing to dislike.

Vorteile

Flexibility (abstraction of data from presentation).

Nachteile

Nothing major.

Vorteile

We have 4 cross-functional teams working with 4 separate processes. That has been a cinch to handle with Targetprocess. Everything from complex reporting and data insights to very custom workflows and notifications have been possible with their tools. You can even add your own mashups to extend the functionality.

Nachteile

We used Asana previously and task creation was almost as fast as typing a list of to-dos. Targetprocess is a bit slower than that for creating multiple tasks/stories, since they reside as cards instead of just list items.

With so much customizability/flexibility, it can take some time to understand what the software can *really* do.

Vorteile

Meets any basic need for project management and planing
Handles customer relationship
Provides customisation to some extend
Excellent support channels
The solution is constantly under improvement
Cost affective

Nachteile

Takes time to understand the concept of the views and entities but when you have been opened you are flying

Vorteile

Excellent concept: how you can work with the different entities like user stories, bugs, requests etc is awesome!

Very easy to create all kind of overviews, that you need from different purposes, while those are based on the same data in the background.

Adjustable workflows, with custom fields, mashups cover the needs easily, if you are creative enough, you find multiple solutions for the same challenge.

Rarely needed support from the TP team (this is a pro in itself), when needed, chat support worked very well, and sometimes when I thought, well my question might be stretching the limits of the software, I got great answer.

Nachteile

You need to invest some time in the beginning to understand the entities and concepts, from that point on, it is rather easy - but, from the other way around making some tries by yourself can be done easily, especially if you create a playground project for yourself - this has to be done once, to learn.

Vorteile

The extreme degree of customization that is supported by this product is excellent. I have created dozens of process queues and pipelines for customized business processes that have nothing to do with software engineering. The ability to replace the software-development terminology with other more pertinent monikers is excellent.

Sales pipeline? Check.
Quote tracker? Check.
Business process tracker? Check.
Service tracker? Check.
Construction project pipeline? Check.
Ordering pipeling? Check.

The web-hosted version of Target Process is outstanding for a small company that wants sophisticated collaboration software without a dedicated IT staff.

Nachteile

Ability to generate local back-ups is not intuitive.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Warum Targetprocess gewählt wurde

needed more features.

Vorteile

I like how flexible TP is, and how it allows the whole team to keep track of projects, tasks, events in the making as well as course scheduling, purchase requests and orders, follow-up's - basically anything and everything we need to keep tabs on in order to ensure smooth workflow in the company as a whole. When I started working with it, I used to think about it as the less hip version of Trello, although admittedly this does justice neither to TP, nor to Trello.

Nachteile

Since it is so flexible, TP takes quite some time to get used to and to find one's way around in. I am sure it is easy to get way overwhelmed by it, too, but luckily my onboarding layed specific emphasis on all the supportive software we use to make workflow as effortless as can.

Vorteile

+ Its focus on visualization.
+ The integrated testing module.
+ The feature voting system where you can wish fro completely new features or upvote others ideas. (I've had one feature released that I upvoted.)

Nachteile

- It can look a little complicated/frightening at first with so many views setup by default.
- The pricing model. It is almost linear with the number of users, although half of the users at most just use it move a couple of cards on a board per week.

Vorteile

This product seemed to fit our use case the best, where we have 1 team responsible for multiple products that all have independent release cycles. It handles that with release planning well. Also liked the Idea portal, though it was a bit tricky to setup. Having a better way to get users into the system and more granularity on the roles for the ideas portal would have made it much easier.

Nachteile

There are times where I just cannot get the data i need for a report. I work with support and they get me close, but then nothing. For example, there is no easy way for TP to forecast your sprint velocity based on the average velocity of the last X sprints. I've hacked it with some custom fields, but it still requires manual entry at each sprint launch. There are other issues, such as giving a velocity over time graph when your sprint durations may change (like a holiday week or something).

Vorteile

Targetprocess is the main ingredient for the success of your project. You can easily track your project's real-time status.
I like Targetprocess due to following reasons :

1. Easily assign work to your team member and check the real-time status of the same.

2. Using Targetprocess you can create and assign Epic, UserStory, Request, Bug and many more.

3. You can get the overall project's status using Targetprocess Kanban board.

4. Receive notifications based on your subscriptions.

5. You can choose your package based on your needs such as Private Cloud or On-Premise.

Nachteile

I experienced very minimal cons for Targetprocess such as

1. Targetprocess requires a learning curve to get started.

2. User interface sometimes lags while loading cards.

3. Confusing design, It can be improved.

4. Only 1000 entities are available for free tier.

Vorteile

The flexibility to customize our process within TargetProcess is amazing, with custom fields and the broad variety of views, everything we need to keep track of what is happening at the company is provided.

Nachteile

Even if you can easily start to use, you can also very easily start to use it wrongly. It takes some time and effort so that you can really understand and, therefore, take the most of it. Additionally, search mechanism could be improved (combined search with tags, more custom fields, etc.)

Vorteile

Highly customizable - you can set up everything as you want it.
There's almost nothing you can't do.

Nachteile

It takes a while to get to learn all the capabilities of TP. I'm the company's expert and each new person who needs to learn it still takes time to learn it.

In Betracht gezogene Alternativen

Jira, Wrike und Asana

Gründe für den Wechsel zu Targetprocess

Price, customizability, UI, capability

Vorteile

If helps us track everything; we are a software studio which does per-hour-billing work-for-hire and internal development, the software allows us to schedule and plan projects and resources, track project progress, and track billing

Nachteile

For ex-Jira and Scrumworks users, the UI is very clunky. This is particuarly true with respect to the search functionality and bulk change operations. TargetProcess is as capable as Jira but a lot of the features such as bulk change operations and "user story transfer/split on sprint completion" are obscured because they're only available in specific views. The worst sin is the search filters - it's very powerful and it's fully documented, but good luck trying to find the documentation for it!

Vorteile

Highly customization + Amazing support staff

Nachteile

I dont have anything bad to say about the app, I just love it!