SuiteCRM

Vorteile

It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way.
Has a a lot of features and some new one are released frequently enough.
As an Open Source project is easy to integrate with other platform.
Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company.

Nachteile

Community support is not always very quick, but is part of the game.
Some integrations (Google calendar) are still not completely working well.

In Betracht gezogene Alternativen

Insightly und Salesforce Sales Cloud

Warum SuiteCRM gewählt wurde

SugarCRM started to offer licences based packages and reduce the Community Edition support

Zuvor genutzte Software

SugarCRM

Gründe für den Wechsel zu SuiteCRM

open source solution and no licences

Vorteile

SuiteCRM is low cost and provides some features that are helpful. This CRM has features like campaigns and the flexibility to modify or add other features.

Nachteile

It is very limited out of the box on what can be done. The Automation engine is very limited and can be hard to use. We have found that it is hard to use at times.

In Betracht gezogene Alternativen

HubSpot CRM

Zuvor genutzte Software

SugarCRM

Gründe für den Wechsel zu SuiteCRM

Cost was the biggest factor and the features that were provided.

Vorteile

It is free and you can modify it to meet your specific needs.

Nachteile

Sometimes the documentation for troubleshooting is not sufficient.

Vorteile

The principal advantage is that you can log everything of your sales process: contact name, opportunity, customer, etc. But this is normal for a CRM. Everything is on a db mysql or mariadb that you can dump without problems.

Nachteile

There are several problems. Many module are buggy, for example the mail module, when you send an e-mail to a customer, he receives the mail apparently from himself; even if it is a two year old problem, it is not solved. So there are many issues opened on github, even extremely important (if you cannot send an e-mail with a CRM is a big problem...) not solved for months or years. The simple imap retrieval from a dovecot server doesn't work. The support is based on volunteers, but many questions don't find an answer. The installation is a bit a mess, because compatibility matrix is not respected everytime, so you have to find the proper mysql/mariadb and php version that works for your operating system (ubuntu in my case). The interface is very old style, which means you waste lot of time for doing things with an UI that doesn't help.

Vorteile

Being open source not only means it is free to install on your own infrastructure, but it provides a lot of freedom to customize as needed for any business. Even without access to the code, modules can be created from the user interface, and it has complete features for reporting, marketing, support, abd workflow automation, which is still hard to find in many modern alternatives.

Nachteile

The interface is being updated, but still feels dated compared to other tools. It is very functional tho. Developing custom solutions provides the same challenges as the code depends on some old coding methods, but this is also in constant improvement.

In Betracht gezogene Alternativen

Zoho CRM, SugarCRM und Zendesk Suite

Gründe für den Wechsel zu SuiteCRM

As a software developer I was attracted to all the customization that open source software allows, the community is helpful and the software is feature-complete as it is. I’ve also been able to customize it for specific industries such as Real Estate, which proves the value of this package, even with its challenges.

Vorteile

SuiteCRM allows us to add custom fields and change practically every screen and view, as well as data exports. This is critical as we refine our processes and change direction, we are able to reflect those changes in the CRM that we are using. Because of its Open Source foundation, we can change things pretty deeply, if we choose to.

Nachteile

There are sometimes slowdowns that make for a bit of "click and wait" syndrome. These have usually resolved themselves; in some cases we've had to have our sysadmin dig in and adjust some things to speed it back up.

Vorteile

Without going feature by feature I think it's fair to say SuiteCRM is a drop-in replacement for popular open source and SaaS CRM (customer relationship management) applications. I use the open source community version on an in-house server for internal operations. I've also set it up for a young non-profit organization to manage constituent, board and funder relationships. The software is popular enough that it is included in the group of softwares that can be automatically installed on a hosting account. I'm happy that the developers update it on a regular schedule as well as pay close attention to bugs that crop up.

Nachteile

SuiteCRM is not as polished or aesthetically pleasing as some of the others in this space. Feature for feature it's a good alternative but many of the features either lack intuitiveness or depth or ease of use. They feel rushed and would do better with maturation.

In Betracht gezogene Alternativen

Vtiger CRM und Zoho CRM

Warum SuiteCRM gewählt wurde

Very similar to vTiger but open source version is updated more frequently.

Zuvor genutzte Software

Vtiger CRM

Gründe für den Wechsel zu SuiteCRM

Open source. Can install on own server. Has SaaS option in addition to self-serve. Free community edition.

Vorteile

I like SuitCRM's simple design and easy to use user interface. I like this very much because operating SuitCRM is very easy. SuitCRM is fast, reliable and secure CRM and this is something I like the most about this amazing CRM.

Nachteile

There is one thing that I want to highlight that I dislike about it which is sometimes when I wish to fetch large size reports from this CRM, it gets stuck sometimes but overall I am very happy with its performance.

In Betracht gezogene Alternativen

Zoho CRM

Gründe für den Wechsel zu SuiteCRM

We choose SuiteCRM over Zoho CRM because of its cost, yes Zoho CRM is very expensive and I am getting all the amazing CRM features in SuitCRM with less cost.

Vorteile

SuiteCRM has all of the features that most SalesForce users actually use, and a good deal more to boot. Unlike Salesforce, SuiteCRM is free if you install it yourself and run it on your own server. There's no limit to the number of users you can have.

Where SuiteCRM shines brightest is in its ability to manage Targets, Leads, Contacts, Accounts, and Opportunities. Customization is easy. You can add your own custom fields to existing Modules - Leads and Contacts are examples of "Modules". You can even create completely new custom Modules.

You can create, run, and track campaigns, including automated email campaigns with SuiteCRM. Although setting up your first campaign can be a bit of a challenge, it works quite well.

Reporting is another strong suit. You can configure your dashboard to get a quick high-level overview of your sales history and projections, and see what parts of your business are the most profitable.

Besides the traditional CRM functionality, SuiteCRM is loaded with other features usually found in ERPs, like Quotes, Contracts, Projects, and much more.

Nachteile

SuiteCRM includes a Quote, Contract and Invoice feature. Depending on your business, it might be all you need. For my service business, writing custom software to automate businesses, it's cumbersome enough that I don't use it.

In Betracht gezogene Alternativen

Salesforce Sales Cloud und SugarCRM

Zuvor genutzte Software

Salesforce Sales Cloud

Vorteile

1. open source
2. so no per user per month fees
3. customisable. Either using the Module Builder or via bespoke customisation
4. easy to integrate with other systems using tools like Zapier or by doing bespoke work
5. that I can take my time rolling it out across my business as there are no massive 'software investments' to make

Nachteile

Nothing. We love using it and use it EVERY SINGLE DAY. It is one of only three 'line of business' applications in my business.

Vorteile

It's Free
Able To Host It On Your Own Server Instead of In The Cloud
It's Simple To Use
Ability To Create Your Own Modules
Lots Of Other Modules Are Available For Free or Paid In The Community
These Modules Allow You To Do Just About Anything With This CRM

Nachteile

Their Support Is Not Very Good - I Have Posted In Their Forums Seeking Support And Never Heard Back
They Don't Provide Phone Support For The Free Version
There Are A Lot Of Bugs In The Code
Sometimes Updates Fix One Bug and Break Another
You Have To Know Code To Fix All These Bugs
If You Don't Know What You're Doing You Can Mess Up The Code and Cripple The System

Vorteile

I liked that contacts could be stored, imported and exported with relative ease.I liked that the free open source version is easily available.

Nachteile

The open source CRM doesn't come with customer support which I sorely needed.Strange issues and bugs kept popping up.Did not suit my needs for email marketing and e-commerce CRM.

Vorteile

Out of the box it is a great program that replicates virtually all of the needed tasks of others CRMs that have monthly user subscriptions. It is also very easy to find programmers to add additional functionality, even if you personally do not know programming. I have been able to add an almost complete company workflow into the software as well as have it connected to other large datasets related to my business. And I own all of the customizations, code and data while not being overly locked into another company's proprietary system.

Nachteile

The email module is its weak spot and the UI could be improved - although it has come a long way over the past few years.

Vorteile

Undoubtedly, SuiteCRM is a vigorous software that can help the business to flourish in the future. The SuiteCRM has some bundles of advantages such as adding Custom fields and of course, it is open-source so we can change something in depth. Frankly speaking, this software is powerful for creating email campaigns and monitoring the campaign. Sounds great! The two of the core features of the SuiteCRM platform is fetching the business reports and building up the Dashboard for the business information. Your search comes to end if you are looking for these functions in CRM software. Just for it!

Nachteile

Well, sometimes we found the Email module not working properly and if they improve the UI more then it will be a good decision. We also want to entail the Lack of documentation and Support as the con of the SuiteCRM system. This is our personal experience. Also, too much Customization is an issue. Overall, the software is remarkable for sure.

Vorteile

This software comes with a lot of features out of the box and there are more you can add on. The Open Source community uses similar platforms that makes troubleshooting with Google much easier.

Nachteile

It is verry verry customizable. Make sure to take snapshots and notes, the way it interacts with itself on the back-end is extremely specific.

Vorteile

No-nonsens, geen franje. De standaardrapporten zijn zeer bruikbaar.

Nachteile

De traagheid is bij momenten een spelbreker, vooral rapporten genereren duurt lang

Vorteile

It does have many different modules and features to choose from. You have the ability to create your own and your own relationship tables. I like the amount of data it can collect and how you can potentially use the CRM

Nachteile

Out of the Box, it’s great if you just want to setup. I ran into errors installing it on two different server spaces (1 host gator & 1 GoDaddy). I needed developer to fix it. I am not a fan of how it looks. In comparison to other CRMs it’s not that appealing and customizing it is not a user friendly job... you will need a developer. Another aspect is that the client facing interface isn’t built in.... for it to be CRM thy should be pretty standard but no where can I see how to have a client sign in... only users. So to me you would have to make each client a user for them to have a view. Also the ability to hide the module and tweak the menu isn’t fun. I wanted the one bar standard menu and just to have it listed like a nav bar without the drop down... it automatically make you have to have drop downs even with only 1 option.

Vorteile

When self-hosting was a requirement for storing my customer details, SuiteCRM was a primary candidate. It was fairly easy to install and begin using. You can choose which modules to implement, everything from inventory and reports to Outlook plugins and project management. I just needed the basics, customers, contacts, appointments, notes. With the API I was able to integrate it with my time tracking app and save work done into the CRM customer notes.

Nachteile

I started with version 7, where the UI had just had a major revision. It was more responsive but much less efficient in terms of screen real estate. Because I had the source, I was able to tighten up specific styles so I could view more information per screen.

SuiteCRM is a huge application. There are a myriad of options, however they are well organized and I didn't find it difficult to locate what I needed.

Vorteile

It has free version that is highly customizable to meet requirements for any industry. Even free, it has updates and security fixes on a regular basis

Nachteile

Lack of support and documentation for a free version. API needs to be renewed with a modern one.
There is no official app for a mobile phones.

Vorteile

It's ease of usage and its customisability

Nachteile

There are some restrictions to it's customisability which limits design options

Vorteile

1. Customizable modules for all departments.
2. Free to use.
3. Live community for help.
4. CRM experts are available in India for any custom coding at $15/hour which is awesome.

Nachteile

1. Bad UI
2. Logical expressions cant be applied.

Vorteile

Feature packed, with a high degree of parity with commercial CRM systems, but with an open source development structure and LTS update cycle.

Nachteile

While I admire the commitment to open-source development, the zeal of the marketing emails and project leader sometimes feels a little extreme. I appreciate the passion, it's just a bit much sometimes. This doesn't seem to have a negative impact on the software, though.

Vorteile

I absolutely love that this CRM is fully opensource and if you are confident enough free to use. You can have a CRM as powerful as SalesForce for the opportunity cost of self installation. That being said, there is a network of people who can help you install and manage it. Plus there is an affordable paid version which in my opinion outshines that of SalesForce or Infusionsoft!

Nachteile

It is a little difficult to get this up and running if you are trying to install it on your own. Additionally, the idea of opensource software doesn't appeal to everybody and should be taken with a grain of salt since you can have others install for you.

Vorteile

Apart from the obvious 'open-source' advantage of SuiteCRM it happens to be a great and fully functional CRM for any type of use.

Nachteile

I think the overall UX can be a bit more flexible, but I will continue to review the docs regarding UX. I have not ran into any issues as yet to report on.

Vorteile

What I liked about this software is that it is FREE and is already a FULL FEATURED CRM. I haven't found another Open source CRM software that can beat its functionalities, specially that you can build applications easily through its built-in process and forms engine. Sugar is the commercially supported version which is more stable but with the SAME features.

Nachteile

What I liked least about Open source software is the support which would be little to none at all. There is not much expertise with the software in our region, thus I most often go to commercial vendors for our company.

Vorteile

The ability to use SuiteCRM and customize it to your needs is FANTASTIC. We needed a catering management tool, everything on the market was out of our price range, or did not provide what we wanted. With a few modifications and adding of fields, SuiteCRM was ready to go. It even have the ability to print PDF's and email them as well.

Nachteile

The lack of mail merging or publishing to a word document is about the only thing that is lacking in this system. There is an add on - but it is a little pricey.

Vorteile

This is the great CRM which is built on the sugar CRM Community Edition and is continuing the licence of open source for using under GPL licence which makes it easy and expandable for any small organisation to enhance its features as per their requirements without investing on the licence cost just they had to invest in the development part without licence purchase.

This is the CRM which is a standard model of a CRM that can be used with every organisation which has various modules of sales, marketing ,support, administration,etc.

This is totally compatible with the business model of supply chain .

I like very much about this software is the ease of use without any cost and that makes it very effective tool to be used in business it can also be enhanced as per the business model.

Nachteile

I dislike its integration feature and module creation because it releases very fast upgrades which is not possible for a development unit to upgrade its extra modules developed by inhouse frequently.

Vorteile

Suite CRM has a been an okay software. I like that it has a "change log" so you can see who has made any little change to an account. This comes in handy when management has to dig deep into an issue with notation and wrong account information that was placed on the account.

Nachteile

This software has always been pretty slow. It can take anywhere from 30 seconds to a minute to pull up account information. Crashes about every other month and requires our IT department to fix it.

Vorteile

I like that the open source version has tons of functionalities from contact managment, to project managment, including billing. It has a fresh new good looking interface.

Nachteile

I installed the open source edition with a lot of enthusiasm. Latter I saw that connection with Gmail was not good in free version, and most of the basic features where or to complex to use, or not completelly developed on the free package. So I had to move, and leave what I think is the best open source project for CRM,

Vorteile

Having used SugarCRM for a couple of years before, SuiteCRM is almost exactly the same. All of our client information transferred over to the new system easily. You can keep notes, cases, tasks, schedule calls, contact information, revenue, etc. all in one easy system.

Nachteile

There were a lot of bugs in the system when we switched over, particularly with reporting. Much of this was evidently due to information fields not quite being an exact match, as well as a completely different flow of logic in building reports than the way it had been in SugarCRM. We spent many man hours testing, screenshotting, and attempting to correct system bugs.

Vorteile

- Yes. It is absolutely free of cost. You can use it for your company
- Quick installation. User manual and installation document available
- Manage CRM, Sales quotation, sales order, invoice
- easy template design for invoice
- Run email campaign

Nachteile

- Developed in PHP and MySQL
- Deployment in severe make easy but since it is open source software anyone can access the code.

Vorteile

SuiteCRM is THE opensource CRM to choose from different options out there. I've been using it for a while now and like the capabilities that this CRM offers. I also like that there is a huge community that helps with feedback and sharing their experience

Nachteile

Sometimes you may feel that you need additional features and even though you'll find some add-ons from vendors you will need to pay for them or they are not what you need and/or you will need to find a developer to help you

Vorteile

-Allows you to create your own modules based on your needs
-Comes with freely available modules
-You can either customize using a modular builder or go for bespoke customization
-The best part is it does not ask for any expensive software add-ons unlike others
-Out of the box, functionalities makes troubleshooting a lot easier

Nachteile

- Too much of customization and hence make sure to take notes accordingly as every customized module interacts differently with the backend.
- All you need is a little tweak by the developers and you are good to go for using SuiteCRM as per your needs. A must use for start-ups who are looking for substantial growth in business.

Vorteile

There are many of the standard CRM components such as leads, accounts, follow-ups, dashboard/to-do list, quoting, etc. The dashboard is well conceived. Assigning leads is visible on the dashboard.

Nachteile

Navigation is spotty as sometimes the menu items disappear when you are drilling into a specific feature.
Fields randomly blank out such as on the invoicing. If you tab through the fields you cannot enter a total as it always deletes the values.
Data entry is cumbersome especially on the accounts screens.
Invoicing is awkward as it doesn't auto-calculate tax based on a percent but you have to type it. It is also not very clear on where the elements to populate the invoice are coming from.
Setting up accounts and leads does not flow well between screens.

Vorteile

Was able to import data from old sugarcrm and load into suitecrm. Looks just like sugar and data was able to move over

Nachteile

If you have a version of sugar past what they require, you need to ask for paid support to move data from sugar to suite.

Vorteile

I want integrate Techesperto official SuiteCRM Twilio SMS Service plugin with my SuiteCRM Open Source, As a CRM expert. It is very easy to integrate Twilio bulk sms plugin to my SuiteCRM Platform. During use of Suite, I notice some major pros.
Customer self-service
Sales portal
Flexible workflow
Easy to use
Easy to Integrate

Finance management

Nachteile

I’m working with SuiteCRM since 3 month. So, I did not found any special type of cons with SuiteCRM Customization, Integration & Migration. Sometime have Implementation code error.

Vorteile

Open Source
Premium Features
Easy to use

Nachteile

Need your own server
You will need expert help to get it running

Vorteile

SuiteCRM is based on SugarCRM. It has a lot of features (leads, opportunities, target lists, email templates, campaigns, web-to-lead form creation, etc). The new UI looks great.

Nachteile

Very little to not like given that it's free. I switched to another software since we wanted sales to be integrated with our ERP software and with SuiteCRM it was a standalone product. I wish it wasn't PHP-based, but that's just a matter of personal preference.

Vorteile

it's free, not too much investment needed
features are good enough for a small business
give users a basic flow on how a CRM should be implemented in a company

Nachteile

our team only uses 5% of the CRM feature, because we don't have a development team to customize this product, suggest if you want to customize the product, find someone with PHP experience and make it customized to your business.

Vorteile

It's all open source which allows you to customize pretty much anything you want if you have some software development experience. However, simple adjustments like creating additional fields and workflows can be done through the Admin interface and is pretty straight forward.

Nachteile

It breaks easily. Moving servers or performing updates often requires trouble shooting. If you are not up for that you should use their hosted service.

Vorteile

The product has all its modules available and ready at the point of install which means you have access to every feature and functionality straight away. As it is an enterprise product it has powerful capabilities and because it is open source it is all free to use no matter how many users you have. The system covers off everything I would need to track for my customers or prospects, its great having everything in all in the one place which helps drives my sales and marketing.

Nachteile

The admin panel allows you to customise the look and feel of the system, however to fully customise the software for your own needs you need to have some technical know-how in order to complete the some of the tasks.

Vorteile

It has many features and they are provided for free.
it can be hosted on your server or it can be served from your computer.
It is similar to leading CRMs.

Nachteile

You need to do alot of customizations to make it work for your business.
I am afraid of the time i will need migration to another system because i cannot find a foolproof method yet to do it.

Vorteile

Its one of the best Customer Realtionship Management software available in the market for free. Added features in the support version. Start-up can go for free and upgrade to the paid version.

Nachteile

Since I used the free version, I did not experience any flaw in this software.

Vorteile

Has a lot of features and modules, possibility to extend modules from the admin panel, very easy to install.

Nachteile

Bad UI/UX, cannot be customized without touching the core codes, bad code structure, just use it as is, adds on are very expensive.

Vorteile

Their website provides an online demo for users so it is easy to use. It is cheaper than salesforce crm.

Nachteile

This is less popular compared to other CRMs in the market so less people use this. They need to invest in marketing to promote their services.