Signpost

Vorteile

Hiring Signpost is like hiring another employee just to keep in touch with our past customers to ensure each one is still satisfied with our service. What a priceless tool for small business. I can't recommend Signpost enough if you value online reviews! If a client is not completely satisfied, we can circle back and contact them to ensure they know we value their concerns and will strive to improve our service in any way possible. If a client is absolutely pleased with our service, Signpost puts them directly in front of Google and similar platforms with a single click to share their satisfaction with others considering our business. I have to say, Signpost has become a priceless employee at our company and one of our greatest investments! We continually recommend them to our clients who also own small businesses.

Nachteile

Signpost reaches out often just to make sure any ideas we have or would like to have implemented are addressed. Not a bad thing to say about this company.

Vorteile

We love the fact that It captures the voice, the appreciation of our customers for our service and helps them share it easily on the major review sites. It also helps us identify customers who we did not meet there expectations so we can make that right for them.

Nachteile

I wish it would identify that a customer who has been solicited for a review 6-12 times is not going to fill out a review, but eventually they get so upset they give us negative feedback and then we have to go in and manually remove them from the mailing list.

Vorteile

Customer service was good. We worked with [sensitive content hidden]. She was kind and helpful. We only worked with them for a month because we just weren't utilizing the services that much.

Nachteile

The dispatchers didn't seem to have much personality. They were kind but flat. Signpost was a bit pricey. They did give us a good deal to try them out for the first month. We were quoted a price, but they charged us an additional $25. When I reached out to [sensitive content hidden] and the gentleman ([sensitive content hidden]) who signed us up, my emails went unanswered. We were going to sign back up when the time was right, but now we're not.

Vorteile

Great for local service providers, with robust agency support.

Nachteile

Not a lot to dislike! I like the platform quite a bit.

Vorteile

I like that if I cannot answer a call, they are able to answer and get the information I need to be able to call them back.

Nachteile

I do not like how much we have to pay for the service

Vorteile

Being able to contact customers through text is great. Keeping track of how much or how little customers engage is awesome.

Nachteile

There are some kinks in the New Messaging Hub. We have talked to our reps before and it still happens. We will send one customer a message and that message will appear on another customers conversation.

Vorteile

Nothing it was a waist of money. I should have stayed with Broadly

Nachteile

I was made me prepay for a year in advance, I sucked it up even through the pandemic. I canceled with them three weeks before the end of my contracted time. Did there stupid cancelation appointment hoop they require and then was still charged an additional full month. When I called in and inquired they coldly told me that I didn’t give a full 30 day notice and would have to pay for a full additional month. I explained to them that my company is suffering and we are months away from going out of business pleading with them to do the right thing and reverse the charge. The guy on the phone simply said, “it’s our policy, there is nothing that can be done”

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Signpost

Vorteile

Probably great for some companies or transactional small businesses.
Highly automated

Nachteile

Pressured sales and poor customer service
Completely inflexible interface
Inability to customize virtually ANYTHING on their automated emails (which is where the value of the system is)
Horrible issue resolution

Vorteile

I did like that the system recorded who was calling and would ask people to give us reviews on Google or Yelp.

Nachteile

That the system wanted to ask everyone to accept texting. I didn't care for the email system, it wasn't very user friendly especially creating groups.

Vorteile

Mia is a great tool for providing automated recommendations for marketing campaigns for your business. It leverages artificial intelligence to determine who your target market(s) should be and makes your marketing campaigns so much more focused and easy to produce. It's also built to be easy to use, even (and in particular) for small business owners who have very limited bandwidth to learn and use it.

Nachteile

I haven't really run into any significant problems so far, so I don't have a lot to offer in terms of Cons for this product. It's well built, easy to use and doing what it said it would.

Vorteile

Signpost has a US based call center with native English speakers

Nachteile

Call center employees do not follow directions

In Betracht gezogene Alternativen

Warum Signpost gewählt wurde

Gründe für den Wechsel zu Signpost

Vorteile

- It's capability to merge contact info from Gmail so you don't have to manually enter clients.
- It does work! We have received over 150 positive Google reviews in about 9 months.
- It gives you weekly/monthly updates on have many clients were added or how many reviews you receive.
- The customer support reps have been very gracious and helpful.

Nachteile

- While merging contacts from Gmail saves you time, ANYONE you email is eligible for a review. This means if someone only has a basic question, but doesn't get a quote or purchase services can receive a request for a review (unless you have the foresight to manually remove them). Or a partnering vendor or sales person you responded to can be included as well. This has happened to us, and most non-past clients find it odd. It's especially awkward in our case when it's someone who went with a different cater.
- Also, there isn't a way for the algorithm to know WHEN the services were. We have had clients book with us and get asked for a review weeks before the actual services. Sometimes they'll still create a Google review that is vague but positive; however, we'd rather wait until we exceed their expectations during their event so they'll write a genuinely enthusiastic and detailed Google review.
- You can't really customize the email verbiage to make it sounds like it's actually from you. Compared to our usual company verbiage, the email headlines and overall messages don't sound like their coming from us. The only customization you have are some basic color accents and inputting your logo.

Vorteile

You cant get noticed unless you have avaliabilty of soliciting customers. People get busy and so do shop owners. So campaigns are a great way to keep in contact with my clients and scedualed campaings help to keep them professional looking . I like the part where the Mia system makes sure you are not over sending messages and campaings.

Making sure our customers have a chance to review our services is a nice feature. The capabilities to rectify any negative feedback before it goes public is a great save. There are mean people out there and this helps us weed them out.

Nachteile

you fixed one con: being able to edit inside of a customers file.

Vorteile

Signpost and the team have done a great job for our business. The staff is super helpful and the product continues to evolve to be even more beneficial. We signed with them a little over a year ago and went from reviews in the single digits to nearly 70. Highly recommended!

Nachteile

There is nothing negative I can think of.

Vorteile

Their Google Adwords support and reputation management features are both outstanding. The simplicity of the Google Adwords reporting they created has been VERY helpful for me as a small business owner to better understand what's working and what's not.

Nachteile

While the price-point may seem a bit high, as a solo practitioner I can tell you the apples to apples of the $'s spent vs. not spending it with is with Signpost absolutely is well worth it. I'm incredibly grateful for the increase in sales I've received thanks to Signpost so I can now expand and grow my business.

Vorteile

The reviews. I would not even have 25% of the reviews I have now if it was not for this software. My amazing service plus the review software is what keeps my customers returning and getting me new ones. Everyone looks at reviews and with a business at 4.7 stars and over 1,600 reviews it is an easy decision!

Nachteile

It could be more customizable. I would like to send out monthly emails like I do with Mail Chimp. If I could send email newsletters then I would not need to pay for another service.

Vorteile

Effectively a SCAM. I wouldn't recommend it if it were the only option available.

Nachteile

Horrific contract terms. Don't trust them or the service. The service doesn't actually drive reviews to yelp, only to their internal review site - not public and doesn't help. They'll lock you in and keep billing even when they're not providing any services. Effectively a SCAM.

Vorteile

I love that customer service is attentive, it’s helped me connect with former customers, manage current customers, and acquire new customers. It has helped me organize myself in ways a one man operation can only dream.

Nachteile

There are hours for service. Sometimes I work at odd hours and because it is live human help, there are hours I have to abide by. They don’t work the odd hours that I do.

Vorteile

I was able to send offers to my clients. Other than that it was worthless.

Nachteile

It's not doing enough for my money. I was told that I would have help with social media also and that just hasn't happened. Reviews are fine but after a while it becomes redundant.

Vorteile

It was pretty easy to use and that is just about it.... I do like that it takes the email address out of your email and adds it into Mia

Nachteile

This is not for a Small New business! It has done nothing but drain my bank account and they will not let me out of the contract even though it is not a good fit for me at this time.

Vorteile

I like the automatically reached out to those people both that we had sold and had not bought from us. I also like the negative reviews came to us first.

Nachteile

The back end is a little bit clunky and there isn't very much design that can be done when creating offers or anything.

Vorteile

I like the feedback it provides and how they set up my online profile to reach the biggest audience.

Nachteile

I don't like that it sends out discount coupons without my consent or approval first.

Vorteile

This product finally helped me fine tune my process for asking for reviews.

Nachteile

The only issue that I have had is kind of complicated-- but basically I am not able to integrate my QB data due to the way that we use a deposit then several weeks later the payment is final. I am confident that Signpost is going to figure out a way to work around this.

Vorteile

Signpost has made gathering feedback from clients a breeze. No other tactic I've used in the past has proven anywhere as close to as effective.

Nachteile

Cost, but it is worth the price. You also have to make sure you go through the contact list on a regular basis to keep everything up to date and to delete spam contacts that come through.

Vorteile

Easy to use and great review generator.

Nachteile

The integrations can be a hassle. The automations will cause premature review requests to be sent to prospects before they become customers. This is very annoying and we lost a client and a huge opportunity. We did end up saving the relationship but premature requests make companies look like they are desperate for review which is distasteful.

Vorteile

I get plenty of reviews and this program help me. It also help keep my customer list in order.

Nachteile

Expensive. It doesn’t have all the features I really want as a mover. When my year is up, I’m out for a better CRM

Vorteile

Signpost is working systematically behind the scenes to gain you 5 Star Reviews. I have used it for my business and gained countless 5 Star google reviews for my business

Nachteile

Sometimes the help desk is not super easy to get in touch with...but they always are there to assist if needed.

Vorteile

I love that the system automatically integrates a new email into the contacts this way I capture all new customers. Also the ease of sending email for feedback

Nachteile

We have subscribed for the services to be able to use pro support. I believe for the cost most of the pros are order takers and are not very creative where creating campaigns are concerned. All of the pros are helpful and pleasant but not worth it to me for the cost .

Vorteile

It does the job for me... I no longer need to remember to send out review invites, it does it on its own.

Nachteile

It would be ideal if it could automatically pull contacts from all third party sites that are common for businesses in my industry and eliminate manual entry at its 100%.

Vorteile

I can’t think anything because this software didn’t work

Nachteile

It would send out spam under my name to everyone who send me a email .

Vorteile

I like that they get some of the bad reviews filtered out.

Nachteile

I sometimes sends emails prematurely to customers.

Vorteile

This software has been very effective in both driving reviews and allowing me to address customer issues before requesting reviews.

Nachteile

I really have no cons for this software. It performed the way they claimed and allowed me to address negative impressions

Vorteile

I started with a data base of 200 emails which has grown to over 1000 in the past two years. Signpost does the work and we are getting results. What more can I say?

Nachteile

At times it is difficult to get in touch with my contact person for changes or revisions.

Vorteile

Signpost did exactly what we were told it would do. Easy to use and excellent customer support. Wish we had started using it years ago.

Nachteile

I cannot think of any cons at all. Fantastic results.

Vorteile

I like that I can schedule several messages at one time that can sent in the future. I also like that all of my contacts are in one place and that is done automatically for me.

Nachteile

I wish that there was a filtering process when emails are directed to my contact list. Those emails that are nuisance emails or do not have a name or company have to deleted by me.

Vorteile

The price was competitive and less than other services

Nachteile

The quality of the receptionist and billing practices.

Vorteile

Makes Customer Contact/ Review Easy Managment

Nachteile

Not Having Instagram connection-option-
Also I wish there was a way to Funnel an d Target new customers beside the ones used us already.

Vorteile

Mia is great at sending automatic emails and follow ups at a rate that people like and will open. The call integration is a great feature as well.

Nachteile

The software has very few downsides. The only ones I can think of would be the ease of use that could be improved on the marketing emails and the cost is a bit on the higher end.

Vorteile

Easy to use. Good response when consumer takes advantage of an offer.

Nachteile

Not as robust as some competitors—I’d like to see an instant response to an initial inquiry.

Vorteile

The staff and their support, the are very responsive and offer good suggestions for how to communicate with clients and develop loyalty.

Nachteile

Creative Format options, limited, but improving

Vorteile

We have been using Signpost for three years. We can't say enough good things about this system! It offers a neutral platform upon which clients and prospects can share their experiences with us - who we are, what we do, and how we help them. We are always telling fellow business owners about Signpost - unless, of course, they are competitors!

Nachteile

I sometimes can't keep up with the improvements

Vorteile

Sign Post has been nothing but spectacular! The process that they have works! We were very hesitant in the beginning about coming on board but after a very thorough phone call they answered all of our questions, concerns, and really made us feel at ease. Thank you so much to Sign Post for giving us this amazing opportunity!

Nachteile

There is no issues that we have had with Sign Post.

Vorteile

Looked sample to review and see small amount of data

Nachteile

No much to do. Repetitive emails from my business without customers to respond to the automated system

Vorteile

Hands-off CRM functions allow me to focus on other aspects of my business.

Nachteile

I’m worried about sending too many emails and annoying customers.

Vorteile

The reviews and new customers keep coming in and I don't have to do anything.

Nachteile

I have to manually download all new customer emails, then manually upload them into my MailChimp.

Vorteile

Informative and easy to use . Always on time with the sending of material.

Nachteile

Nothing. It was well put together and easy to use.

Vorteile

The up to date info I receive on reviews and new contact info.

Nachteile

It is great for our business and I have no complaints!

Vorteile

Automated review system was good and saved me from having to follow up with customers

Nachteile

The cost was high for me being a part time business

Vorteile

Started using signpost and have gotten many many online reviews for my business. I like that it is systematic. Signpost simply works for you in a marketing effort when you are doing other things.

Nachteile

Hard to say...cause it flat out works. If one con...i would say that you have to keep uploading new lists and directing those lists with specific marketing efforts depending on who is on list.

Vorteile

It’s a great way to increase your reviews on google or different social media platforms. It is super easy to setup and anyone can use it.

Nachteile

Nothing as such but the campaign creation could be improved