CxEngage

Vorteile

Lifesize does a great job integrating video from just about every platform imaginable, including Windows, Android, iOS and MacOS, dedicated hardware, and browser-based access. Lifesize also provides a better video conferencing experience than some of its competitors by having a people-first approach by better utilizing and maximizing available screen real estate, regardless of what kind of device you are calling in from. The video quality from Lifesize systems is generally higher-quality and more stable than offerings such as Skype, assuming you have a decent connection.

Nachteile

The Windows client taxes even well-power laptops, especially when the user is presenting content, leading to poor performance of the app from time to time.

It would also be nice to see the chat functionality gain some maturity in terms of feature set, such as support for rich text, images, etc. If the chat functionality was stronger, we wouldn't need to use Slack in addition to Lifesize.

Similarly, we have recently started using the streaming functionality in Lifesize for hosting webinars with customers. While it is a nice value-add and is super affordable for what you get, it again lacks some functionality and polish compared to more mature options.

Vorteile

Lifesize is easy to use for standard and simple meetings.

Nachteile

Lifesize is less secure than some competitors

Vorteile

When it works, it works very well for the basic need of video calling. Person to person calling is very easy and as long as the internet connection is strong, there is little buffering. Picture and audio is clear. Interface on both desktop and mobile are fairly straight forward but you're left with a sense that you could be using the applications much more effectively. If set up for Room Systems, calling into a conference room is straightforward and works pretty well with the Lifesize physical hardware.

Nachteile

Managing "Meetings" (meeting rooms) can be a through the interface. If not actively managed, Meetings can quickly pile up and you're left with a list of dozens or hundreds of inactive rooms that will not be deleted. This creates clutter and forces the need to actively manage it. Meetings are also identified by both the name as well as an ID. Problem is you can't search by the ID to find the room, although that is often what is referenced by users trying to call in or if they were invited via email.

The hardware, while mostly good, suffers from a slow interface and an extremely long reboot time. If a problem is occurring and a reboot of the device is needed, count on spending 3-5 minutes waiting for it to initialize.

Vorteile

These are very simple to use, anyone can just sit in front of a codec and make a video call with just a couple of touch on the touch screen and there you go on an active call with any peer

Nachteile

they are quite expensive hardware, but they worth it, as they are very robust. we have already purchased 7 codecs from models icon 400 and 600 units witch by the way they have the option to have 2 screens at the time.

Vorteile

Easy to use. Available on multiple platforms and mobile devices. Easy to setup meeting rooms. Can invite remote users, alll they need is a browser and a camera if they want to send video

Nachteile

No recording included by default. The system doesn't come with the ability to record your video conferencing. This feature is extra. I would like to see this included in the basic package

Vorteile

Audio and video quality is great, there are no delays or drop offs. Ability to access it from the browser/web app is a bonus.

Nachteile

It's a bit painful to get it to work sometimes. Even using the browser version, I've had heaps of issues with logging in, it won't accept my login or password, I'd have to reset it many times and it still wouldn't work. This has happened at least 10 times in the past few months. I have had to reschedule meetings because I wasn't able to get it resolved in time through the support team.

Vorteile

Love the one-button "Join a Meeting" functionality of the Lifesize base unit, screen-sharing is fast and simple, scheduling meetings is done in a snap.

Nachteile

Customers frequently complain about the screen-share video quality as well as the size of the initial Lifesize download.

Vorteile

Easy to use interface

Great Mac and mobile clients

Good integration with various hardware A/V options, great for conference room setups.

Nachteile

It can be a bit resource intensive at times, but otherwise no problems.

Vorteile

Easy to use and easy to setup. It has flexibility use almost every platform which has some benefits over other products.

Nachteile

It is expensive and video quality sometimes become really awful. Trial is limited so it could have some trial days and after that if all satisfied contract will be extended.

Vorteile

easy to use, quality is good for video chat, there is a mobile app also so the software is portable.

Nachteile

more controls for IT to make adjustments. Cost is another issue the cost of this setup was very expensive.

Vorteile

There are a few functions that I really like about Lifesize. I like that you can download an app, or use a link to a webpage. Having the different options is good for users that we connect with so they can choose how to participate. If you're using it frequently the app is very useful and I find it much easier to use rather than the online platform. Creating a meeting, and a meeting link is very easy. I am able to quickly create it and send it out to those I want to participate. We are able to designate specific meeting "room numbers" for groups that consistently need a video conferencing option, for example board of directors. That meeting link and room number never changes, so that is helpful for consistency. I do like that you can share your presentation along with the live video of you. This has been great for us to offer education.

Nachteile

I have found the customer service to be less than helpful. It seems like too big of a corporation, or maybe outsourced help. Every time I contact them for help, it has never been resolved and their usual answer is "we need the person with the problem to contact us." We deal with people participating that are very busy and cannot take the time to call in to trouble shoot. I wish they could just give me the info to try to fix it on my own. We also seem to have had a few problems with participants not being able to hear the presentation, they are muted out for not apparent reason.

Vorteile

Allows me to connect with my team of software development which is overseas fairly easy. Very user friendly and gives you different options to use from.

Nachteile

Could have better support for linux devices. There is no native app for linux based systems. Not very useful when sharing the screen on the web app.

Vorteile

The ability to meet face-to-face, with decent call quality most times, and from anywhere. The mobile aspect is extremely helpful.

Nachteile

There can be times where call quality suffers. I'm not sure if it is because of the cloud-aspect of the services, but it can be problematic (as can any product that is web-based!).

Vorteile

The architecture of the software has a nice design, and it is very user-friendly which smoothens the workflow even more.

Nachteile

Lifesize users cannot join in a Skype for Business meeting, unfortunately. But a Skype for Business user can join a Lifesize meeting.

Vorteile

the touch screen microphone, its easy to navigate for end users feedback has told me that its been nice and easy to use which is good

Nachteile

Skype integration, we get a lot of Skype customers wanting to call, and if we had that functionality built in that would be great.

Vorteile

ease of use. the software is easy to use for the end user. the software for the administrator is acceptable.

Nachteile

cloud software is WAY to expensive. cloud software is thousands of dollars a year. competition is few $/m.

Vorteile

Excellent features for the price, works on multiple platforms including smartphones, compatible with Skype for Business.

Nachteile

There's not much we don't like about the software. The web portal could use some updating, and adding uses could be a bit more streamlined.

Vorteile

My experience is that this system is very easy to use. It provides a beautiful picture and clear sound for conferences.

Nachteile

Not much that is a con on this system. The price is a bit on the premium side. But you get what you pay for.

Vorteile

The cloud app and its ease of access to use with external clients who don't have lifesize. It links well into invite/calendar/email.

Nachteile

Some staff find it difficult to use/understand the first time they want to create a meeting. Often after the camera/mic is setup for the first time, they have to log out and log back into the software before it works properly.

Vorteile

The phone conferencing hub UI is very straightforward and easy to use. I also like how intelligent it is in knowing which scheduled meeting is happening and opening the call with one button.

Nachteile

Shared screen video quality is very sub-par. We have had clients struggle to see our screens due to the pixelated video. The same quality issues were experienced on the same network as well. Very unfortunate since the rest of the software/hardware has a high quality level.

Vorteile

We use it to connect with our dedicated Video conferencing lines and systems. The sound and video quality is good.

Nachteile

The audio link is lost in long meetings. We need to disconnect and reconnect. There is no warning or pop up message shown and you have to wonder if you are disconnected.

Vorteile

I really liked how our team was able to program a call and we were all able to get there without complications.

Nachteile

I couldn't find cons I could relate. Maybe I can say that you can find most of its features on other apps that don't require to be paid, but to get this level of service I can't say that actually can be a complaint.

Vorteile

I like the video feature, screen share - overall generally good video conference software.

Nachteile

I wish there were ways to save your login preferences and drop down select what rooms you want to join so you don't need to hard type each time.

Vorteile

User interface is not complicated. You can find what you need quickly. Connection is very easy than other programs.

Nachteile

I didn't experience any cons about this tool. Maybe camera options can be extented like zoom in/zoom out functions.

Vorteile

Easy of use by all kind of users, just need a browser. Really intuitive .

Nachteile

Price for optional or additional features. Not compatible with all browsers

Vorteile

Thanks to Lifesize, team communication, handling VoIP and online meetings has been smooth.

Nachteile

With Lifesize, it has been amazing and web conferencing is easy. No issues.

Vorteile

What I like most about the software is its ease of use. From the IT professional down to the more IT challenged users this software is easy to navigate, and anyone can use it.

Nachteile

In the past the biggest issue we have had with the software is its lack of functionality when there is a software version mismatch from host to participants. We experience both lack of audio or video until software is updated. This may have been resolved with the self updating cloud app though.

Vorteile

Lifesize has very good endpoint equipment for your conference rooms, and has client software for all computers and mobile devices. They are simple to use, even for our tech challenged executives. We have found their Lifesize Cloud service to be a stable and reliable bridge platform. It also integrates well with Skype for Business.

Nachteile

For those who don't want to install the full Lifesize client software, they only have web app support via Google Chrome. This can be a limiting factor when inviting others to your meetings. I hope Lifesize will expand their web app support to other browsers.

Vorteile

Lifesize is our current video-conferencing system. Employees are able to use it on a daily basis (if needed) and not only have access when in a conference room, but are able to have the app., and therefore able to either host or call into meetings from their phone. It's a very easy system to use, and sharing your screen (presenting) during a meeting is easy.

Nachteile

There isn't anything we don't like about this system. It has been a lifesaver during Covid, and all of our employees are able to use it with ease.

Vorteile

Cloud based setup and administration. Reliable hi quality video with ability to connect via phone, tablet, pc, browser.

Nachteile

Cloud features are reliable but limited. Dial in features some times get delays. Presentation screen arrangement could be better.

Vorteile

high quality video connection and very easy to use.

Nachteile

the software support is very hard and we need to solve by ourselves.

Vorteile

It is very easy to use. You can tell someone is leading the development team that values "cutting friction points". Where one software has three pop ups to do the same task, Lifesize seems to complete it in one or two. They create this easy to use interface while keeping security in mind in the background. My users love the software.

Nachteile

It would be nice if it had some of the screen controlling features that other meeting software has.

Vorteile

It is easy for operation. Audio and video clarity is also good. It supports for multiple screen display.

Nachteile

Initial set up is very complicated. If it is needed to change the system location or if the settings are changed due to internal problems, it is very difficult to set up again as a user. The support is always needed for this kind of problem. Once the set up is made, as a user it is very easy to use.
It needs a public IP for connecting the remote user. Hence, it is not suitable for individuals but for an institutions it is the best.

Vorteile

Il y a une facilité d'utilisation et d'accès. L'envoi des liens visio pour les parties est très simple.
Je recommande ce logiciel pour les rendez-vous ou réunion à distance.

Nachteile

Ce qui est dommage parfois est la qualité de l'image, la vidéo peut parfois être "gauffrée" mais je ne sais pas si c'est dû à la connexion internet ou bien le logiciel

Vorteile

Easy to use, superior quality.
Giving priority to voice quality when the connection is weak is a Lifesize strength.

Nachteile

Nothing to say!
It is perfectly in line with what we were looking for.
In my opinion, the mobile interface should be improved.

Vorteile

Lifesize has the ability to add other licensed users to a meeting with ease. you can go to the directory click on a name and "ring" them up. Once they answer they can be easily added to an existing meeting.

Nachteile

Software can tend to be "glitchy". Logging on to a meeting can be a challenge at times with no clear explanation. The screen "shakes" and moves at times and background noise can be picked up on the audio.

Vorteile

Dans le cadre de webinair, j’ai apprécié le fait que seul l’administrateur ait accès à toutes les fonctionnalités = un vrai administrateur

Nachteile

Le temps pour se connecter me semble assez important

Vorteile

Lifesize allows me easy video conferencing, with smooth connection. I have unhinged, and uninterrupted connection with other users, with whom I am able to share my screen, helping me in getting my work done remotely.

Nachteile

I would like to see a feature where multiple users can share screen at the same time.

Vorteile

It's easy to set up meeting IDs so that users can connect via a URL, landline or the LF mobile app. It's also easy to add basic pass codes to meetings (for increased security).

Nachteile

Every once in a while I get an error stating that I can not connect when using the land line option. Also, I feel like they could do a better job of managing each connection, because sometime the quality goes very low.

Vorteile

This is a good platform for video conferencing. I like it because it doesn't crash, the fluidity of the audio and video is good.

Nachteile

As a user participating in the broadcasts, I believe that we could have more resources on the screen, for example, to fix the administrator's video.

Vorteile

With the cloud, the ease of use is great. We have been able to access area's in our state with not the best internet, but the cloud has allow the classrooms to stay connected, and not interupt the learning.

Nachteile

The maintenance contracts needed to keep the equipment updated, and have access to the technical support, are expensive. The equipment doesn't break down but "just in case" and to get the updates we are at your mercy.

Vorteile

This software is great I use it on a daily basis to meet with clients. Its functionality is super easy to use!

Nachteile

Not a lot of bad things to say about this software. Sometimes it is time consuming to go through the directory. But over all a great product.

Vorteile

Aucun , rien de meilleur, absolument rien

Nachteile

Pourquoi ce passage imposé par Chrome ?
Arrêt brutal au bout de deux heures (constaté encore hier 15 avril 2021 à 16h10
constaté aussi en soirée par la responsable MDPH

Vorteile

The life-size equipment itself is relatively easy to use. We are able to speak with officers based out of other stations virtually instead of requiring an in-person meeting.

Nachteile

Sometimes it can be difficult to set up zoom or Microsoft teams meets with the life-size equipment. Same goes for Google meets.

Vorteile

We have used lifesize to successfully implement training across the US. It has been a useful way to expand our offerings and connect regions.

Nachteile

Occasionally connection issues and quality diminishes with high volume of users in a meeting.

Vorteile

Create meeting rooms with the top of the notch hardware from Lifesize! Amazing quality of High Definition cameras and phones, working together flawlessly.
Easy to use, easy to setup, works great with my PBX / SIP protocol.
It's not a must to install the client on your PC, it has a web client inside your browser :-)
Manage your global organization from the cloud!

Nachteile

There are hiccups sometimes but it is usually due to internet issues. Should be operated with cable and not wireless.

Vorteile

Salle de conférence Simple d'utilisation

Nachteile

Revendeur se foute des clients. Support inexistant.
Cout élevé.

Vorteile

Software is great, the recent upgrade is fantastic, easy to use and will encourage my staff and guests to use it more.

Nachteile

The recent changes to the pricing structure will turn existing clients away from Lifesize and may discourage new clients as price increases are significant.

Vorteile

I'm pleasantly surprised that it's very simple to make a video call. I have been using it for meetings with my remote team remembers for at least a year and I love it.

Nachteile

Initially I had some issues with the audio but the issue was resolved in a timely manner. Excellent customer support!

Vorteile

LS Software clients are easy to use, especially in comparision to the hardware endpoints. The LifeSize cloud client software makes it easy to join existing conferences or even call other users. The quality is so much better than WebRTC solutions like Google Hangouts or CISCO WebEx especially when it comes to screensharing.

Nachteile

It's not compatible to Google Hangouts, without 3rd party solutions. It would be great to have an option as a normal user, to see the link of the LifeSize cloud conferences to send a link to new spontaneous participants, so that they can join easily with the link.