Feedbucket

Vorteile

The simplicity with which we can now carry out the testing phase of new websites. We save time and at the same time have in the direction of the customer a professional software that enhances our services.

Nachteile

Since the software is new, not all possible features or integrations are available yet, but since the customer service is very dedicated, that will surely come. Therefore, we have no negative opinions. Only the fact that the branding of the box is only possible in the most expensive tariff, we do not like so well.

Vorteile

My primary goal is to make it easy for my clients to submit feedback on the websites I build for them. By making it easy for them, I'm rewarded with happy clients that actually enjoy providing feedback. The UI is also very easy for me to use and I love the various integrations, e.g. Slack and Asana, which improves my workflow so I can get more work done in less time.

Nachteile

Seriously, I cannot think of any deal-breaking problems with FeedBucket. It has been an amazing tool and my only regret is that I didn't find it sooner.

In Betracht gezogene Alternativen

Warum Feedbucket gewählt wurde

Gründe für den Wechsel zu Feedbucket

Vorteile

The price compared to it's competitors, the first party Clickup connector, the fact that it can be triggered only on query strings, has attachments, screenshots and video recording.

Nachteile

Mobile experience could be better, wish there was a minimize feature to hide the UI.

Vorteile

Love the ease of creating tasks for teams to work.Amazing integrationsExcellent Customer Support

Nachteile

Network logs are missing which can be very important to debug.

Vorteile

Feedbucket allows for our customers to seamlessly give us feedback for their websites. This is such a high quality and polished tool. It helps us elevate the value of our product for the end user.

Nachteile

Initially, we had some features from Marker.io that weren't present in FeedBucket (namely a specific feature regarding Asana Integrations). I spoke with [sensitive content hidden]
regarding the justification for inclusion and he identified a timeframe for the addition of these features and the team have absolutely surpassed our expectations! Thanks so much!

Vorteile

As a company it is incredibly easy to implement on multiple sites and integrate into 3rd party software. You can have a site on Feedbuck and integrated in a matter of minutes.

From a user point of view it is simple and intuitive to use and not convoluted.

Nachteile

A few very minor things based around comment styling (use of colours etc) but I know this is being looked at for future development.

In Betracht gezogene Alternativen

Warum Feedbucket gewählt wurde

Gründe für den Wechsel zu Feedbucket

Vorteile

Feedbucket is super easy to set up and integrate with existing systems for issue tracking and client feedback (I mostly use Notion). It's easy for clients to use on their own without creating an account, even the technologically challenged folks. It gave me everything I needed for designing & developing custom WordPress sites for clients with multiple stakeholders and collaborators. In one single comment you can make a detailed marked up of a screenshot, write comments, attach files, see browser/device information, and lots more.

Nachteile

The only time I ran into an issue Feedbucket support really came through in attentive troubleshooting. They were able to identify the problem (on my end not theirs) and helped me solve it before my client noticed.

Vorteile

Our primary goal is to collect personal user feedback when they observe any anomaly in our dashboard, and Feedbucket features are right at the point. The Feedbucket interface for collecting feedback using screenshots and leaving a note on top of that is incredibly remarkable.

Setup and onboarding were incredibly easy, and we went LIVE with Feedbucket in minutes.

Nachteile

Nothing as such. We loved the overall product.

In Betracht gezogene Alternativen

Vorteile

We've been managing our client feedback like a caveman for the last few years. After some compelling recommendations by other Feedbucket users, I decided to try to modernize this step in our process. [sensitive content hidden] has been a pleasure to work with and the platform is super polished.

Nachteile

None so far! Support has been very responsive and answered our questions straight away during integration.

Vorteile

Loved how easy it was to use, and the multiple ways you could use it

Nachteile

Not much! Was just quite expensive for a small business to use

Vorteile

It has a user-friendly interface for our customers to provide feedback or comments on their new websites in the final stages of development. Each comment logs a screenshot and their note.

Nachteile

In our dashboard where we could see the full list of comments for a project, there was no easy way to refer to an individual comment offline. I contacted support via chat, and 1 day later, they had added the comment ID to each comment, thus solving my only con.

Vorteile

Il y a beaucoup d'outils de feedback sur le marché mais Feedbucket coche toutes les cases !
Ce que j'apprécie le plus : la possibilité depuis le widget de feedback de voir les autres bugs remontés par les utilisateurs et les commentaires sur les tickets.
Ca change vraiment la donne et je ne l'ai vu que sur des outils beaucoup plus chers !

Nachteile

L'écran listant les bugs pourrait peut-être gagner en fonctionnalités (modifications en lot par ex)

Vorteile

Easy to use and reliable. Good support if needed

Nachteile

Lack of customization options. No easy way to change placement to bottom for example. You have to use custom code for this.

Vorteile

Feedbucket is super user friendly for us and our clients. The integration between Asana means that we almost never have to open feedbucket itself but can manage feedback all from within Asana

Nachteile

Feedback tools could have the ability to use different colors and line thicknesses.
Comments left on feedback should be allowed to include attachments
Asana to Feedbucket should be able to bring over Asana comment images and assets
It would be very nice if there was a customer facing Feedbucket portal

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Feedbucket

Vorteile

We are very happy with Feedbucket. It has really helped us gather informative and high quality feedback from our clients.

Nachteile

Can’t really think of a cons with the tool, it simply works well and is easy to use.

Vorteile

The ease of integration. Multiple integrations with project management tools. The ease of giving feedback

Nachteile

Not having the possibility to add more text comments in one screenshot. User/visitor can draw multiple lines or arrows but can comment on only one place in the screenshot

Vorteile

Very easy to set up and to use for both my and my clients.

Nachteile

It needs a few more integrations yet but I know from support that they are getting there, so all good.

Vorteile

It makes it extremely easy for our clients and QA team to provide feedback that includes all the necessary details, including screenshots, videos, along with device and console information.

Nachteile

The roadmap addresses our concerns, so it's only a matter of time that improvement to tagging will be available, which is our only request.

Vorteile

Super nice small tool that does its job fantastically. Extremely easy to set up, everything just works. No extensions necessary

Nachteile

Price a bit steep but definitely worth it.

Vorteile

Feedbucket is very easy to set up. What I find most impressive with it is how quickly it sends tasks over to Asana and how reliable it is in that functionality.

Nachteile

The only thing I could see as an improvement is some ability to embed a project task list in my own client portal on my agency website so my clients could see the open tasks in their client portal.

Vorteile

The simplicity of setting it up and configuring for each client site.The ease of use for the clients to submit feedback.

Nachteile

The only con I did have has just been released as a feature - way to go!

Vorteile

This makes communication about feedback on a website or web-app super easy. Directly implemented on the website as a widget with a lot of useful feedback options (foto, video, highlighting).

Nachteile

You need to add and later remove a script to your website. In comparison to other tools that display websites inside another application, this takes more time.

Vorteile

Screen recording, and a very fair pricing! When you discover an issue just take a screenshot with the Feedbucket widget, add a note or a drawing to explain, and then your feedback is directly sent to Jira.

Nachteile

I understand that this is not something that can be fixed entirely by Feedbucket, but not being able to submit video recordings on mobile phones is a bit annoying.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Feedbucket

Vorteile

Feedbucket is easy to implement, helps us in our daily work with clients and has 5-star customer service. Best thing is that I don't need to log in to their platform to manage feedback, instead I can use my current project management tool! It's perfect!

Nachteile

There is nothing negative to say - they even added a new feature just for us - and that was even before we switched to the pro version.

Vorteile

It's really easy to get started with, easy to introduce to the client (thanks to the short tour when first visiting the site with Feedbucket installes). Our client finds it easy to add their comments and feedback, and it's also easy for us to get an overview of their feedback.The tool makes it easy for us to fix changes and comments from the client, I love that I can mark the tasks as done, directly on the project website.

Nachteile

It may not be the best tool for all our clients, since some of them are not super used to "modern and efficient web tools" :) Clients with a "analog mindset" I would not introduce to this workflow, but for many of our clients it's a great way for them to share their feedback with us.

Vorteile

Easy to install, did all what we wanted for the UX test/approval to the custmer

Nachteile

Small stuff like no way to close the tutorial for end user. As admin I can turn it of, but I don't know if all on the customer part has seen it. And the one using it many times couldn't skip the 4 steps. So it's a small thing. 1 click or 4...

Vorteile

Easy to use and the design is very clean!

Nachteile

Every feedback makes an item in the Backend. In case of many Sites and issues, I might loos the over view. the Screenshot are not sorted by URL for eg.

Vorteile

Very easy to use, customerfriendly.Good way for us in implementations of projects. Good to have the possibility to add tasks in automatically.

Nachteile

Nothing yet..