Userback

Vorteile

We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.

Nachteile

Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.

Vorteile

Easy to fill in a bug , a feedback or a new feature.
Good integration with Azure Dev Ops.
Also, we consider it correct price / quality.

Nachteile

Having posibility to have more lines (Enter) for Desscription field, when adding a bug, would be a nice improvement
Interface imprivement could be made, for managing issues

Vorteile

The screen annotation and screen recording features.

Nachteile

Github integration works one way. We need it to go back and forth.

Vorteile

- Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go.
- Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project.
- Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.

Nachteile

The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet.

No issues with actually providing feedback though, that has been a positive experience for clients.

Vorteile

Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words.

Nachteile

In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback.

Vorteile

Our primary use case is to receive feedback directly over images and PDFs and works great for that.

And what I like is that I can upload a JPG, to a specific "project" and send a link to a client where they can annotate and comment directly their ideas and upload files if required to complement their notes, that has saved us some back and forth through email.

Nachteile

The annotation tools are a bit limited for our use case, need a "freehand" style tool to increase the accuracy of the feedback we receive.

Would be great to have the ability to set our custom domain.
At the moment they offer the option to send email notifications from our own email but they do not have a way to implement DMARC so if using "quarentine" or "reject" you cannot use your email for notification, and need to use the generic userback email.

Vorteile

Userback has been a game-changer in our company. We have been using it to collect user feedback and make sure we are on the right track. Our clients love it, and the ease of providing feedback.

Nachteile

Have been using for more than 50 projects, love it.

Vorteile

Streamline my customer's feedbacks in a simple interface and in a unique tool.

Nachteile

Until now, nothing is missing, at least for my needs.

Vorteile

They are constantly looking at new features and innovative ways to add value to existing users; the software grows as you use it.

Nachteile

Most of the things I didn't like have been overcome with updates, but the general onboarding of clients was a little clunky, though is much more straightforward now, even for client's who aren't so technically adept.

Vorteile

Less errors, stress and time wasted. - eases up the process of getting things 100% right - 100% of the time

Does printed proof as well as apps and websites - so clients are flipping form app to app.

Integrates with many PM tools - we use clickUp and it works well with this.

Nachteile

Not sure Video took along time to arrive.

Vorteile

Honestly, there are many pros for Userback, I could write a lot here. The software is a huge help to our business
- Clear concise feedback. Saves so much time to know EXACTLY what a client wants and make any adjustments straight away.
- Simple to integrate and match our branding
- Clients are impressed when shown how they can provide feedback
- It's a quick and simple process to provide feedback. Users spot something amiss, click a feedback button and you get feedback that's almost perfect and unambiguous. Rarely do you need to ask for further clarification.
- The Userback team are very active in developing new features and enhancements

We needed a system that we could integrate into our products to make getting feedback quick and easy for our clients and us. Userback really nailed that and have only gotten better.

The software has really evolved beyond expectations. It now handles feedback for client designs. Allows video feedback and recently started providing things like the console logs and events from the browser. It's filling the needs for which it was intended, but they keep adding new features that really benefit our business.

Nachteile

Some of the pain points I originally had were;
- User notifications when replying to feedback were opt-in and usually not set. Meaning I would need to follow up via email to get them to check my comments.
- Each project I had to create the feedback widget from scratch (with the same settings)
- While it was easy to use, the interface was a little clunky and needed some initial training for clients to make things clear.

Userback have addressed all of these issues now
- The reply mechanism is more of a ticket system to resolve issues
- You can clone the feedback widget from similar projects
- The user interface is much more refined and clear. Really simple to provide feedback.

My biggest issue now is finding the time to evaluate some of the new features Userback have developed and decide if we will integrate those into our workflow.

Vorteile

Userback has been one of the best applications for us, and one of the best purchases in the past two years. We have Userback integrated within our Wordpress websites and Basecamp project management application. The ability to have VISUAL feedback generated from any page has been a major convenience and improvement in our workflow. All stakeholders are able to provide feedback directly from any of our school websites without leaving the website/page, opening email, or using separate screen sharing applications. As an administrator, I receive notifications when feedback has been submitted/updated. I am also able to see everything within the Userback dashboard (each of our websites has its own project so I can quickly see the specific site AND PAGE of the submitted feedback). The latter two components have saved an incredible amount of time in follow up communications and managing tasks related to our websites. I have also been impressed with Userback's evolution of features in its two years of use within our district.

Nachteile

Userback is mostly intuitive. I created a one page guide with screen shots to "walk" end users through the basics. If there was something an onscreen that could do this, that would be helpful. For the tradeoff in all the other areas Userback has saved me, I can handle a simple tutorial.

Vorteile

The software is customisable. We use "status" for issue and bug tracking, moving tickets into sprints, beta and live, and the backlog.

Nachteile

When searching for a ticket using it's ID, I find it a little annoying that I have to open the status that the ticket is in to access it. If an ID matches, I would prefer to be delivered it immediately.

Vorteile

Very customer friendly. Easily allows the user to access, write issue and provide screenshots and/or videos.

Nachteile

The customer does not have access to a portal to track open tickets. It is cumbersome to access the export of the list of feedback. Integration will Jira sends easily but does not update back to the original feedback. Metrics for time to resolve needed.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Userback

Vorteile

You can distinguish the content, image, video or section on a webpage that needs to be changed. You can easily change those sections. You can also add comments to tasks.

Nachteile

Honestly there is not a lot missing in this software but sometimes when you are working with multiple screens and the window is not maximised the screenshot or selection could be missed in the final task. But that issue can easily be fixed by maximising the window

Vorteile

Userback let's users easily give us feedback in-app, which is super useful. This has resulted in some interestig insights that I don't think is easily replicable without Userback. The ability to draw and take screenshots with the feedback is what makes it so helpful for users to express their ideas and give good feedback.

Nachteile

Nothing I can think of. It was easy to setup and deploy.

Vorteile

It is so easy to upload and link our development sites and then send a link to our customers for review, or even internally for our QA to check our work. It is one of the best software packages for saving time and allowing us to get accurate customer feedback.

Nachteile

There is not really much that I do not like about the software, with the single suggestion that the alert emails NEED to have a preview image so that you know what you are looking at, this is helpful for businesses that are getting multiple designs for review each day. Otherwise, you are clicking through and opening each one to see what it is. Everything else is awesome :)

Vorteile

Ease of use. Even our clients can handle userback.

Nachteile

At the moment, I don't see any defects in the product. It is constantly evolving. Contact with the creator is very good. Nothing to complain about.

Vorteile

I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/

With Userback, here is the workflow.

1) You install the snippet,
2) Send the link to the customer,
3) The customer takes notes on the screen,
4) You review the notes,
5) Userback will automatically upload to your project management tool, like Basecamp.

It's super simple to use, and even customers that are clueless about technology will thank you.

Make the switch, at eikonikos, we love it!

Nachteile

I can't point anything negative, maybe, I would request the team to add more integrations.

Vorteile

A slick way to cut back on unnecessary emails and collect feedback for web design jobs.

Nachteile

No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

Vorteile

I really like the versatility of Userback. Many websites are built with WordPress, and Userback integrates well with that. However, I can also get feedback on non-Wordpress websites as well.

I also like how easy it is to really customize the feedback form so I can get detailed feedback, which is invaluable when designing websites.

Nachteile

I really don't have any complaints about Userback. It's really evolved since I was first introduced to it.

Vorteile

I like the options to mark up screenshots in feedback. I like the board view for workflow.

Nachteile

Not able to link to specific projects, only to specific tasks. Sharing a filtered view would also be helpful.

Vorteile

I like this because its so easy to use for my clients, there is no real leaving curve, just click and type

Nachteile

Although we use this globally for all sites, it would be nice to have a section on each site to be able to let the developer see the feedback on the site, rather then going to the main Userback account to read and reply..

Vorteile

Ease of use, integration with other products.

Nachteile

Can make the interface more interesting.

Vorteile

Saves a huge amount of time, particularly phone calls and texts for change requests

Nachteile

Would like to see more integrations, and ability to automate

Vorteile

- Userback is open for suggestions and constantly adds new features.
- The ease of use for clients and employees.

Nachteile

It is currently not possible to see mail notifications that have been sent and I'm not sure when they are sent (e.g. when a feedback is resolved) .

Vorteile

The easy usage and simple setup and good price/feaure ratio

Nachteile

There is no much what I don't like it but has actually a limited usage scenario

Vorteile

Bug features and client feedback on developing software

Nachteile

Language traduction , I can not traduce it for my French client

Vorteile

Short and sweet:
- Easy to integrate
- Easy to use
- Easy connection between customer and agency
- Good looking
- Full responsive
- Many Features (planed Features)

Nachteile

- Customer group should not belong to the team members, as you have a limited number of users and the customer only gives feedback.
- However, the customer has a better overview of the feedback in the backend.
- Customers should be able to see their tasks one below the other to avoid duplicate tasks.

Vorteile

Userback is really simple to implement and customise in your application allowing you to collect detailed user feedback with screen annotations so your users can actually communicate their issues to you visually. We also use it internally when we are QA'ing new feature releases amongst our team or wider organisation and it is extremely efficient and effective for this.

Nachteile

At the price point what you get is feature rich compared to more expensive alternatives. A great additional feature (which we'd pair more for) would be the ability to add micro surveys to certain features we are testing.

Vorteile

Having clients feedback on their website during development, allowing them to specifically comment per page and annotate means that we can fully understand and keep their comments in context - no more guess work!

Nachteile

I would like more integrations with other apps I user so when feedback is added, it can be pushed as a task for example. This is there but not for a wide range of other apps (yet?)

Vorteile

Being able to quickly deploy a tool that allows clients to easily leave feedback on aspects of the website has been invaluable. It saves so much time going back and forth with the client trying to explain exactly which part they're talking about. It's almost as good as being able to sit in the same room as the client while they go through the site. I also like how you can leave it in place, hidden on a live site til someone follows a specific link to activate the feedback widget.

Nachteile

I don't like that it loads the whole feedback widget in hidden mode.

Vorteile

Being able to have my customers comment my work on their website without leaving the page is just fantastic.
Userback gives me all the information I need to be able to fix the glitches that may appear on my clients browser.

Nachteile

I'd love to be able to integrate Userback in my workflow using webhooks, still don't know how to do it.

Vorteile

Having to get feedback from clients can be a tremendous problem. Emails showing up at all hours and having to collate all the information. Once I offered them this service it all just worked. A picture say a thousand words is so true and I could use their system to run through the feedback and make the needed changes. You just mark them as complete and move onto the next one. I’ve been using the software for over a year and have seen changes to the usability. The developer is listening to the feedback.

Nachteile

At the start it wasn't obvious for the client to understand what they had to do. You also had to click a save button to send through the feedback. This has all be improved over time.

Vorteile

The easiness of getting user feedback from clients within minutes and in a really clear way, specially the option to put my logo on the feedback widget, it looks very professional.

Nachteile

So far I like every single part of this software, I would like to have some different options while adding comments and maybe a little more intuitive dashboard.

Vorteile

Can easily be incorporated into our workflow.

Nachteile

Some glitches with servers blocking the screenshot engine

Vorteile

I like the most is the feature that allows you to scroll every feedback in an easy

Nachteile

Selecting the Project on the top side of the software.

Vorteile

It is easy to use and setup. You can get instant feedback on a website that you are making for a client or even upload videos and get feedback on those, so all creative work can be approved much quicker also. It is just an awesome allround tool for feedback!

Nachteile

Nothing comes to mind, I love that I got an early bird pricing!

Vorteile

As a web designer/developer, the process of getting final approval and making the small, last-minute corrections has always seemed to take FOREVER! Now, with Userback, I am able to easily add a feedback button and have the customer deliver direct feedback with images in an easy and quick manner.

Deploying this to a website is easy and takes less than a minute (especially with the new Wordpress plugin)

Nachteile

While not a problem for me, some of my clients have been confused on how to use it. They select the floating button and then don't know what to do. If it had an automatic tooltip or walkthrough popup for first-time use, that could make it easier.

Vorteile

Userback is really simple to implement in your web app and start collecting feedback through screen annotations. Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients. We ran this tool with our clients and they found it relatively user-friendly and easy to start the feedback/ changes rolling in.

Nachteile

For the features and price, we've nothing bad to complain about :)

Vorteile

The ability to implement the feedback widget on any website is priceless. The ability to use the product on any site on the web using the chrome extension has been a surprising bonus. My clients can use Userback to comment on other websites to point out what ideas they like.

Nachteile

I would like to be able to move a feedback item from 1 client to another because sometimes I add something to the wrong project using the Chrome extension.

Vorteile

As a software developer I'm critical, I can say loud and clear they have build a well designed tool.

Nachteile

The chrome extension is not full featured like selecting different projects

Vorteile

The ease of getting feedback from clients that are clear to all involved through the screenshot and comments function.

Nachteile

The general feedback comment is a bit misleading as people will assume its general feedback on the project they are reviewing, not the Userback application. It could also be a bit more clear / easier from when they select "take a screenshot" to the next button - this could be easier so that users know they need to add a comment. We, unfortunately, get people taking screenshots and not following the next button to add their comments.

Vorteile

As a developer and designer, you need to have the client's feedback, and that's the hardest part of every project. Also, email is so old school. With userback you can have your clients sent you the feedback directly from the web, they can create notes and attach screenshots without any extra software.

Nachteile

So far I haven't found any downside with this software.

Vorteile

Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget. The important thing about feedback tool is keeping the interface simple enough for non-technical users to input. Nice

Nachteile

Perhaps adding more varied templates for different usecase. Currently it stands at 2 but more the merrier ;)

Vorteile

It is ready to deploy and customize and the integration ponies are good.

Nachteile

Sometimes the capture is not actuate and the free teir is limited

Vorteile

As a website developer and designer i love the most and it's very useful for me.

This application saves lots of time via taking feedback automatically otherwise this feedback activity will take more time.

Client easily send website feedback (WordPress as well as it works on HTML site also). And best part, if you are working with teams than you can integrate with trello, after integration all feedback goes directly to trello.

Simply use and definitely you love this.

Nachteile

Yes, right now this tool working as taking screenshot, edit and send but here needs some improvement. Love to see feature where user can send feedback for complete page at once not in sections.

Vorteile

Getting real time feedback from customers, bug monitoring

Nachteile

Userback widget location and size is not quite flexible

Vorteile

Userback lets customers send feedback on designs either as presented as an image or as a PDF. I like its dashboard and integration with Asana.

Nachteile

As a designer I would have made a few improvements to the feedback box. It's good, but I feel they could go further.

Vorteile

It's easy to use. The function keeps on improving.

Nachteile

The ability to view the feedbacks you've provided (from the client's POV) was removed.