Zoho Assist – Bewertungsseite 21

Vorteile

Easy to use, integrated with Zoho desk, schedule sessions

Nachteile

recording sessions, who are the customers

Vorteile

I use the service when a client who has addressed me directly needs help. I liked fast synchronization with a remote device and high speed of work. For 2 years of use I did not find any technical errors.

Nachteile

I need to grant administrator rights more than once. I really want the developers to fix it. Also, in one transfer, you can send just one file. When you need to transfer a lot of files, you have to send them one by one and spend time on it.

Vorteile

session recording is most likely feature

Nachteile

Remote Session screen resolution need improvement.

Vorteile

VERY LITTLE WORK NECESSARY TO CONNECT TO A USER. ABILITY TO ELEVATE SESSION AS A SERVICE.

SWAPPING SCREENS WITH JUST A BUTTON. GREAT CLOUD BASED SUPPORT.

Nachteile

I'VE HAD A FEW USERS WITH ISSUES CONNECTING BUT I BELIEVE THAT MAY HAVE BEEN ON THEIR END.

Vorteile

Simple to implement, secure and easy to use

Nachteile

Not used it enough yet to work out what features I like least

Vorteile

Can organize all the company laptops properly and give permission to technician as required.
Also it allow us to manage the license properly.

Nachteile

Need a little improvement for Zoho assist desktop app

Vorteile

So far I like the fact that I can restart a computer and it automatically connects me when it comes back up. My previous program did not.

Nachteile

Not quite sure that I am comfortable with it not requiring me to use username and passwords for customer computers and there is also no way that I have found to tell if someone is using an unattended computer before I take control.

Vorteile

it is a good product, helpfull in connecting remote destop pc

Nachteile

remote desktop in unattended acesss and sending files across it

Vorteile

As a small business, we were able to quickly launch and use the product with minimal changes. There are extensive roll out, customization, enterprise features for a small business which we will use. Timely customer support with someone actually reading your requests. Pricing is more competitive compared to other remote support software vendors in this vertical.

Nachteile

With so many integrated products of their own, it is tough on your own to see if you can value add by purchasing the other ones. Maybe I have not set time to talk to someone to train....for now I will put this on me.

Vorteile

Its a very user-friendly interface and the receiving end setup is easy with no further assistance needed from me.

Nachteile

I have not had any issues with this product yet.

In Betracht gezogene Alternativen

AnyDesk

Vorteile

All the features are easy to use and has everything that more expensive remote solutions provide for a fraction of the cost. You can also pay monthly and adjust the plan you are on at any time which is much better than some others that only allow for a yearly commitment.

Nachteile

It would be nice to have a desktop application that is on all computers that you can have the user open and then remote too. Other than the unattended access option. Kind of like the active X console but with the full features you get with Http.

Vorteile

Well laid out interface and great for the end user to be able to initiate, especially when they may not be so technically-minded. Easy access to tasks via the sidebar that any technician could want or need.

Nachteile

The dialogue that appears on the user screen regarding technician access to the clipboard can be intrusive to the technician trying to carry out the work. It usually results in me having to call the user back to ask them to click on it for me. A minor point however.

Vorteile

I loved that it was so easy to get started. Very intuitive to use.

Nachteile

Making connection to Remote access is not as intuitive or easy.

In Betracht gezogene Alternativen

LogMeIn Resolve

Warum Zoho Assist gewählt wurde

I needed to do more than just share screens.

Gründe für den Wechsel zu Zoho Assist

I already use other Zoho products and love that I can keep all my solutions grouped together. Also, the pricing is much more affordable for the type of work I do where I only to access a client's computer once or twice a year, even less some years.

Vorteile

Good value for the money, much less expensive than competitive products that do the same thing. Would recommend.

Nachteile

Not able to see multiple monitors at the same time. Often slower response time and worse quality than competitive software when using the same connection.

Vorteile

I like that it feels like GoToAssist. Being a GoToAssist customer for 7 years, I was skeptical at first. It has all the features of other big name software, but the cost made me try it and I don't think I will ever go back. I needed software on a PC, tablet, and Smartphone and I have access to it all from each device! One of the hardest things about GTA was multiple monitor support. This one does multiple monitor support a little differently.

Nachteile

I don't have anything at the moment. The biggest change for me was multiple monitor support and physically clicking 2 buttons rather than one.

Vorteile

Easy to setup and to download for the custumer

Nachteile

A local installed software for the technician will be nice ... but the web interface is good

Vorteile

What is not to like? Does everything competition does at a fraction of the cost! Remote access is a snap. File transfer is a breeze!

Nachteile

Figuring out if I needed Remote Support or Unattended Access or both is the most difficult challenge so far. Still not 100% certain on the difference. Training appears to only be once a month which was not pleasing as I had to make purchase decision without an official training.

Vorteile

It's easy to use and much cheaper than other well known brands, support get back to you to resolve any issues quickly

Nachteile

price limits to 25 PC even though clients don't require my services so I've got to delete one before adding another.

Vorteile

We could able do most of the admin task from remotely | like auto-reconnect after reboot, WLAN to turn on the PC's in our machines and support engineer based control

Nachteile

It's takes more time to list unattended PC's and compare to Teamviewer it's slow| it will good if your improve the speed | compare to last year it's improved, but hoping for even better speed

Vorteile

I like the fact that there is no installation required. This make it easy for us to provide remote support to our clients without any waste of time. The screen sharing feature is easy to initiate.

Nachteile

It does everything is supposed to, without any issues. You'll need a better internet connection.

Vorteile

Easy to use and install. Can set up in about 10 minutes.

Nachteile

Clunky and hard to navigate the interface.

Vorteile

Easy to use and fast connection to remote devices. Total integration to control unatteded Linux devices.

Nachteile

Remote Root access to Linux devices must be improved.

Vorteile

The ease of use and the selection of tools available. This has made remote assistance so much easier to tackle problems my staff has encountered.

Nachteile

Having to have staff install each time but it is minimal cons.

Vorteile

Very easy to use and it always works. I have never had this with any other soft ware I have bought.

Nachteile

Nothing, everything works so incredibly well.

Vorteile

I like the HTML5 experience - no fat client; the unattended installer is nice and works well.

Nachteile

The solution is lacking in some of the session options like sending keyboard commands - that's a big one for me.

Vorteile

Un super outil de la suite Zoho. S'intègre facilement.

Nachteile

Intégration et installation très facile

Vorteile

Easy to set up and use from the end-user to the interface. Great app as well. I use it on my phone all the time.

Nachteile

Honestly, I don't have any. Not saying there are no Cons, I just have not had any problems.

Vorteile

I liked the ease of deployment and ease of use of the remote desktop feature.

Nachteile

I was pretty satisfied so I didn't really have any cons with my experience.

Vorteile

I would like to say there are few features which we like the most is Department and technician assignment as per roles.

Nachteile

The software has most feature that we need daily basis but there can be addition to import contact from Zoho desk account.

Vorteile

The web based viewer is really convenient.

Nachteile

The connection quality can be a little bad sometimes

In Betracht gezogene Alternativen

RealVNC Connect

Gründe für den Wechsel zu Zoho Assist

Price and quality

Vorteile

It is very easy to use for the technician as for the end user. The standard license has everything that is required for remote support.

Nachteile

be able to combine standard user licenses with enterprise licenses

Vorteile

Simple and quick connect to customers - even non-tech saavy people.

Nachteile

I have not used it long enough to find any problems.

Vorteile

*They run in any browser.
*It's easy to use.
*File transfer tracking.
*Very complete the free version.

Nachteile

*The file transfer is not available in the free version, only a few days.
*We can not connect to an unattended PC.

Vorteile

I love this software. I have the ability to remote in to my employees computers if they need help and it doesn’t cost my company an arm and a leg. For a small company that means a lot.

Nachteile

My only issue is that it was a little confusing when I first started using in on how to get to where I needed to be to start.

Vorteile

Zoho assist has a big impact on how we support our employees online specially during the pandemic times.

Nachteile

What i didn't like is the long time client spend on installing the software specially during first time use but i think that it is necessary and still manageable.

Vorteile

Love the use of my own logo and able to brand the product.

Nachteile

In the day or so testing I haven't found any downsides.

Vorteile

Zoho assist is able to make outbound connections through almost all firewalls, because the outbound connections are well-formed HTTPS connections over port 443. It works well on Windows, Mac, and Linux. The installation on Debian / Ubuntu is extremely easy.

Nachteile

We really did not identify any significant shortcomings

Vorteile

I liked the assist and the price and how it can also allow remote viewing of iOS. (iPads / iPhones)

Nachteile

Lots of jumping around assist crm ticketing etc... One big Dashboard might be better

In Betracht gezogene Alternativen

Zoho CRM

Vorteile

It is very easy to use and to set up. The customer support for Zoho is really responsive. I like how you dont have and Post Configuration once you push out the product.

Nachteile

It is a little laggy at times but not that bad .

Vorteile

Ease of use. Even the free version offers more features than the competitors. I love the reporting feature.

Nachteile

The end user still has to download an agent which has been challenging with some users but easier than the last company that I dealt with when there were so many options to choose when downloading their agent.

Vorteile

Easy to use and connect with customer, No Hassles in connection, Starts after reboot also, Best Remote software compared to other remote softwares

Nachteile

Sometimes it will not open the remote page and sometimes it hangs

Vorteile

Mainly it is one of the easiest tool for screen sharing and remote support as it is simple yo connect with the customers not much permission required for sharing screen. Easy to operate from customers end as well.

Nachteile

Nothing major but they can work on some more customization featured other than that everything works fine for me.

Vorteile

Inexpensive for the features you get
Easy to use and deploy

Nachteile

I don't like having to pay per user, gets expensive

Vorteile

Zoho Assist is quick and easy to use, our clients have found it easy to get us connected on to their machines. The connection quality is good and rarely disconnects without cause.

Nachteile

The copying & pasting functionality takes a while to get used to compared to some of the competitors products

Vorteile

It a quick click and setup, integration with other apps. Also like the mobile app features as well.

Nachteile

Has a way for users to block access within the toolbar. Should be block to avoid accidental blockage.

Vorteile

The agent based Unattended access makes it easier to take the remote control of most critical environment.

Nachteile

The desktop app for direct launching the remote control

Vorteile

Quick and simple

Nachteile

Not recommendable for advanced support needs for PCs

Vorteile

The connection speed is very good
Good user comfort

Nachteile

There is no remote CMD
I run a remote task

Vorteile

These guys do a great job, they really help you manage all aspects of a sales call and marking platform. I didn't use it for long but what I did engage in was quite helpful to the daily operations of my sales job at the time.

Nachteile

There was a little bit of learning curve involved with this software, but once you got the hang of it, it was very powerful.