Zoho Assist – Bewertungsseite 22

Vorteile

The software is good and easy to use. It allow us to transfer the remote internally easily and is also cheap comparing to other product.

Nachteile

Taking remote sometimes take a bit long time.

Vorteile

unattended access - allowing to see remote computers, i also like that i can move the mouse and the it does not affect the customers mouse

Nachteile

for remote support the email does not always seem to go thru; remembering the name of the url where to go assist.zoho.com or zoho.com/assist (if this is the worst thing, u guys are doing pretty good); cant see 2 monitors without going to view

Vorteile

User friendly, end user clients were able to easily setup their machine in order for an admin to assist. Lot of good feedback from my customers while we were on trial compared to other competitor software.

Nachteile

Only downside that is not yet available is the integration to JIRA for Australian based users. Once this is available I have no doubt this is a 5 star app

Vorteile

Web and local remote software. Easy to install and deploy.

Nachteile

99% it works maybe 0.01 its freezes or slows down.

Vorteile

Very great tool!! easy to use and connect doesn't break.

Nachteile

the only con is that the tool is so nice to use you may get addicted proceed with caution !!

In Betracht gezogene Alternativen

Vorteile

easy to use with the customers, just send them a lin or direct them to a web page, they enter a code and then you get access to provide remote assistance very easy and reliable.

Nachteile

Some customers do not trust downloading software on their pcs. It would be cool if the customer could get assistance without an additional file to be downloaded.

Vorteile

ease of use and it accessibility across platform is best. Zoho is a trusted brand and when we have to give our computer entire control to someone with data in it you can seriously trust ZOHO.

Nachteile

latency is a concern but overall its for few minutes and rest remain easy to use

Vorteile

I was drawn by the price, especially with rebranding. Easy to use.

Nachteile

nothing to note as of yet. Hopefully I can update this after using for a bit

Vorteile

I like the file transfer option which is not available in gotomeeting. And the ability to email the link to customers.

Nachteile

There is no audio connection. The name ZOHO confuses customers, and they type coho, boho, goho, etc.

Vorteile

Me parecio facil de utilizar, en conparacion con otros productos que e utilizado y prestan el mismo servicio

Nachteile

No encontre una ayuda para poderlo utilizar, o alguien que me ayudara, ya que hablo español

Vorteile

I like using this software because it helps with seeing what is going on with a caller on their end. Its easy to send the email and join a session to see the desktop of the caller

Nachteile

What i like the least about this software is that you have to download it and then run it just to join a session. Also the caller has to make a account so they can be helped with their issue.

Vorteile

It does exactly what it says it will do assist very simple to navigate and keep track of the things we need to focus on within our company

Nachteile

Nothing major perhaps a little slow or lag time in certain areas of the application we are no to using so will have to wait and see if anything pops up

Vorteile

Ease of access, Inexpensive and good support.

Nachteile

Fullscreen is not accurate. Shortcuts like CTRL+C and CTRL+V cannot be used in target PC.

Vorteile

With this tool, you save time and money. I can solve problems that required my presence and I can do it from anywhere.

Nachteile

The downside is that I depend on the Internet connection speed it has at the moment, but its interface is so light that it does not usually affect the connection speed.

Vorteile

Cross-platform and pricing are the best aspects of this product.

Nachteile

That native clients are a wrapper of the web version

Vorteile

The best feature is ease of use once installed

Nachteile

I cannot get the remote network workstation install to work on my windows domains

Vorteile

Easy to use for end users.
Easy to use also for admins.

Nachteile

Session ID's are not always valid.
Unattended access a little pricey.

Vorteile

The wake on LAN features was the most useful

Nachteile

No Cons are present at the moment in time.

Vorteile

Absolutely easy to use and user friendly.

Nachteile

None really so far so good. The experience has been pleasant.

Vorteile

It has been super easy to get onboard and hit the ground running. The web interface for the technician was intuitive and fun.

By the end of a week, I am already finding myself dependent on this tool. I was in for subscribing by end of first month of regular use.

Nachteile

There are some quirks in the software like ..
1. The left toolbar does not collapse automatically.
2. There seems to be a service mode that the user has to approve ??

But nothing that became a showstopper.

Vorteile

I love Zoho Assist! It's been extremely helpful in serving a few of our clients. It's easy to use for both me and our customers. It's a must have in your toolbox.

Vorteile

Easy to use, easy to deploy, nice and simple for the end users to install.

Nachteile

Can not really find any for the price.

Vorteile

In our company, Zoho Assist is used to directly connect to our customers' computers, which allows us to identify and fix problems they have with other software.

Nachteile

Some of our clients find it difficult to independently download the plug-in, through which we are given the opportunity to connect to their computers.

Vorteile

Ease of use for both parties, makes this a great solution for customer facing teams

Nachteile

doesnt work well with andriod, not tried with IOS. but great for desktop

Vorteile

It is cheap, reliable, and easy to set up and get running. Also, the remote connection is fairly free of lag.

Nachteile

The file transfer system can't handle folders and is temperamental at times compared to other remote desktop applications I have used. Also, we use it in a hybrid mac/pc environment and there is no easy way to use the command key on a remote Mac from a PC

Vorteile

Ease of use, decent price. really make my job easier with this tool.

Nachteile

Maybe the interface could be updated a bit but other than that, everything is good

Vorteile

Just a few minutes after installing this software, I already had remote access to my computer. It is very easy and simple to use. Pleases also high speed of work Zoho Assist.

Nachteile

Independently to correct mistakes arising during use, it is rather problematic. The software is difficult to configure. The chat user interface is not very convenient.

Vorteile

This is a pretty functional tool to get companies organized at a reasonable cost. it is also great solution that integrates all the necessary functions in your marketing process all in one place.

Nachteile

I don't have much to say about the downside. I guess I would say some task takes awhile to work out than others so you would find yourself having to solve some issues on Zoho than it making your life easier.

Vorteile

Ease of use, quite robust. The unattended access is very easy to use

Nachteile

Nothing that I can think of at this moment

Vorteile

Permite remotear perfecto el equipo destino sin demoras

Nachteile

Aceptar ventanas para continuar con el remoto

Vorteile

Ease of use, very easy to get a remote session going to solve issues

Nachteile

At the time of the review there was nothing I disliked about the software!

Vorteile

Ease of setup.. it just couldn't be any easier. Takes only minutes to setup the unattended CPU.
GUI is simple and functions are easy and clear.
Not overly complicated, this works fine in our (small business administration) We are not running a tech support system . Just saves me from running all over the place to fix a co-workers problem.

Nachteile

Only negative is of course the price (But compared to the rest it's a steal) So I can't complain too much

Vorteile

We have many end users still on DSL and our other remote support product is just too sluggish. Zoho Assist works great on these same low bandwidth clients. The customer install process is quick and easy. The built in tools are helpful.

Nachteile

We have only been users for a month but no Cons so far.

Vorteile

Easy and support user inside and outside company.

Nachteile

Not for my type of use.
use it for unattended support and not find any type of problem.

Vorteile

I was able to access my computer remotely.

Nachteile

I did not like that the trial was only lasted 14 days

Vorteile

It’s a great free choice, has many features, and even more on the paid options. Fast response and easy to use.

Nachteile

Not really any negatives. It’s a great free option.

Vorteile

The biggest thing is the remote assist of mobile devices - this is a big deal with help clients (and family members)

Nachteile

Zoho offers a lot of different product offerings so it can get confusing. On iOS it can be confusing to enable the screen sharing.

Vorteile

- Customer Contact
- Integrations
- Own Branding
- Technical Power

Nachteile

- None so far, early days but experience so far has been superb!

Vorteile

Simple download and ease of connection for users

Nachteile

Free version lacks some important features

Vorteile

It's very easy to direct clients to the installation, which works well on Mac and PC. There is remote reboot which I love. As well as Unattended Remote Endpoints!

Nachteile

Inability to choose the video quality of the session before starting- on slow connections this can make it slow to start.

Vorteile

Easy to use. HIPAA Compliant. So many shortcuts. Track Technicians. So many reports. :)
Our company loved it.
Very easy to install, we just give our customer the link to install and its one click install.

Nachteile

Cant restrict technician to reboot the machine.

Vorteile

Easy Setup, Access, Support, lot of options and possible integrations.

Nachteile

Don't have one at the moment so far, need to test more to find one.

Vorteile

Great, easy to use, and efficient. Have used software several times

Nachteile

I do not have anything bad to say about the software

Vorteile

It's easy to use. I can sign in, send the info to my client and we're connected right away. Thus, if my client hits a hump in the software I'm using , I just start a session with them and get them set up. I can invite them through Zoho Assist, or I can copy the link and send it through my email.

Nachteile

So far, there is nothing that I do not like about Zoho Assist.

Vorteile

It will be used easily to access the client machine with administrator.

Nachteile

Some time we are facing slowness and reboot issue

Vorteile

Ease of remote access of Linux desktops. Smart phone client works great.

Nachteile

Very expensive for Linux tools. Will likely get replaced by Open Source alternatives.

Vorteile

Modern UI with browser based access. Smooth usage.

Nachteile

Session of remote support wait time can be lengthen from 30 mins.

Vorteile

Google integration is the best and most important aspect of this software. I wouldn't buy it without this feature.Ease to get customers connected.

Nachteile

It takes a little too much time to get a customer connected but I'm working with it.

Vorteile

Easy to use software,options of usage ...

Nachteile

Slow, compare with other we use
Scrolling jump

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Gründe für den Wechsel zu Zoho Assist

Vorteile

It's very easy to set up and use, you can get going in minutes

Nachteile

It can be difficult getting clients to connect, sometimes it's slow and laggy

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Warum Zoho Assist gewählt wurde

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