1CRM

Vorteile

Everything's included - we've not needed to buy anything else
Self-hosting (we provide hosting for customers, so we prefer this route)
Fast
Reliable
Mobile sync
Joomla portal integration
Great support

Nachteile

Email marketing setup is quite complicated (though we are biased!)
More documentation needed
More integrations would be good

Vorteile

Feature complete. Most companies will be able to automatize their workflows using 1CRM. It is extremely customizable, both in views and the data schema. Graphics help to get the best information in a glimpse. Reports give you insight about your data. Everything is connected: a contact is linked to the account and the quote you sent... you can stick notes into any object (accounts, opportunities, quotes, invoices), so all your information will be available to any operator.

There is an extraordinary permission system that allows you to clearly sepparate roles in the company and block access to restricted areas depending on the role.

Last, but not least, you can now sync all your information with your smartphone, without having to rely on third party solutions, so your information is yours, and you can keep it away from search engines' eyes.

Nachteile

Project management is not the best module of this software. It is usable, but not as confortable as it could. A good insight in CRM deployment is recommended to get the best out of this fantastic software. You can do without it, but you will have to refine your deployment a lot of times.

Vorteile

It was meant to be a SaaS all-in-one (financial, inventory, crm, etc), but had fundamental flaws and was essential unworkable - and support are rude and unhelpful.

Nachteile

We abandoned this software when we got a warning in our browser that the site was not safe. This is where we keep our critical business data, remember. Support? Ignore the warning and proceed. Really? That gives you an idea of how amateurish this software is, and how disdainful the company is, both their US hq and their German partner, Visual4 GmbH. Simple things like a list of countries, that you cannot add to, leaves off essentials like the UK and any variant (Britain, England, etc. Doesn't exist). The forms (orders, invoices, etc) were from the 80s and could not embed a logo properly (support didn't care - "try a square one". Um ... my logo is rectangular, even if your software doesn't like that), You can edit the forms, but the tool to do so is out of the 70s in terms of friendliness, and anyway there was only very limited functionality included anyway - all at an additional fee!!!

Vorteile

- 360° view of our business
- easy yet powerful customization
- possibilities to integrate with third party applications (telephony, accounting, portal, billing...)
- good support

Nachteile

- portal uses Joomla which we find quite old-fashion (would prefer Drupal)

Vorteile

Comprehensive solution for virtually all aspects of a small/medium business
Ability to tailor modules without programming (Studio features)
Workflow & notifications capabilities provides excellent process control

Vorteile

Easy to use, perfect module integration (only need to add Accounting to have a full ERP), SOAP access and mobile access.

Nachteile

Accounting integration with other solutions.

Vorteile

It just does what it says on the tin.

Nachteile

If it had a VAT report module many organisation may not even need an accounting package as most of what is required is available.

Vorteile

Complete CRM with sales, marketing, service, and project management. Great support, updated UI, fast, and best value for cost.

Nachteile

None that I can think of. The team at 1CRM seems to address issues before they even ever become problems.

Vorteile

The variety and power of the different modules included.

Nachteile

Browser access from phone and tablet is good and looking forward to mobile apps coming online/

Vorteile

Easy to use.
Many function to input into system

Nachteile

Sometime for beginner it is hard to input enough info into system

Vorteile

Easy to use. Easy to setup. Easy to implement.

Nachteile

Any support questions are completely unanswered. Several days without a response. Absolutely no support.

Vorteile

The interface feels intuitive and the features are very robust. Every task feels organic and easy to use. Not to mention the cost is well below Salesforce or any other CRM that I was looking into.

Nachteile

I wish 1CRM had live chat integration. Currently I have to manually record any support requests or interactions I have on there, so it'd be nice if it could do that automatically. I also wish 1CRM had an Android App. They just came out with one for iOS, so I hope Android will follow!

Vorteile

I like how it integrates a lot of business processes into a single program. Everything is linked and you get all your information easily. This is not only a CRM, but it is close to a full ERP. It adds invoicing, financials, service support and a ton of other features. I find it specially useful to add my own templates for documents and the way I can create a full module without needing to program. It has also added an API that you can use to integrate with external software.

Nachteile

Some areas are not as developed as others. Project management is a bit old, and it lacks some functionality that you can find in other software.

Vorteile

Un software altamente sencillo para sus aplicaciones múltiples. Todo lo que está bien en el mundo de CRM.

Nachteile

No tengo contras, ya que cumple todos los propósitos, intuitivo y fácil de aplicar.

Vorteile

Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation

Nachteile

I believe this is not a well confined CRM in the sense that's it too broad to be a CRM. It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this.

Vorteile

The support from the developers is unmatched in the market. It seems that they must monitor their email 24*7.
Easy to use, easy to customise. We have been using 1CRM for many years and credit it with having assisted us in building the business we have today.

Vorteile

There is an attempt to integrate all aspects of CRM, EM, DM, etc into a single product, which is great - if it worked. It doesn't.

Nachteile

Unserious functionality that you are forced to include (can't suppress, or even edit out), that you simply can't present to a prospect or customer, very clunky functionality, sometimes excessively complex. "Support" is a scam whereby they just try to upsell you to a higher package (which doesn't solve the problems, btw - we tried) or expensive consulting hours. If you object, they cut you off completely, stonewalled.

Vorteile

This CRM is simple to set up which is great for people who are not very tech-savvy. I like the available integrations for other systems we use on a daily basis. Definitely a great way to keep track of our clients.

Nachteile

The only negative I would say is there are some fields that I would like to be available inside the contacts.

Vorteile

The site is loaded with features. In fact, for the average person (IMO) it's overloaded and overcomplicated. You need to be fairly "techy" to know what half the stuff means and does. But it does appear to be rich in features. And it has a very basic app to go with it, which looked like it was a good work in progress.

Nachteile

Customer service. It appears if you have problems the only person to speak with is the company owner. so it appears it's almost a one man show. We had many issues and ultimately canceled our subscription soon after starting, but not without problems with the company, hassle, disputes, and poor communication.

Vorteile

A range of functions are readily available for small to medium organisations. The quote creation and invoice functionalities are a superb development. user interface is friendly and inviting and most functions are available, finally the customer service and support was fairly fast to respond with a robust solution.

Nachteile

There is a possible information overload scenario for many colleagues waiting to happen. The crm has functions developed out of the scope leading to less attention to detail in the actual crm functionalities.

Vorteile

Overall everything. The new version 8 is fast, clean and just beautiful! I love the fact that I can convert between modules. Makes manual processes a thing of the past.

Nachteile

Campaigns are a bit hard to use.
I see there is no Android App. ( That would be beneficial for some. )

Vorteile

1CRM is an excellent product for any small to medium sized business. MADD Virgin Drinks is a premium line of alcohol free drinks, licensed under Mothers Against Drunk Driving, sold in the US and Canada, and 1CRM handles all of our CRM and Order Processing very well. The software is highly customizable so we have modified many of the edit and summary screens to add or delete fields or to change the headings to make them clearly understandable to everyone using the system. There are also a great many overall options and choices to make to tailor the software to our own individual requirements, without the need for expensive customization.

We know exactly where all our orders are at any time. In the CRM we particularly like being able to tie emails to a variety of options such as a contact, a project that we are working on or a marketing effort. We use Quickbooks outside of 1CRM to complete our bookkeeping. We have not integrated the invoicing yet but will do so soon. The best part of all is that 1CRMOnCall hosts our installation and the cost of the whole system, software, hosting and support, is inexpensive.

Nachteile

Not much. Its an excellent product that needs little support. Customer Support is not immediate but then we are not paying for red hot support either.

Vorteile

All the functionalities expected into a CRM tool. Modules for Sales, Marketing and Customer service. Updates are not frequent but when done, make a good difference. Pricing is right about every other CRM. There's an on-premise option for free (but no support) that can help a small business to understand the basics.

Nachteile

Not downsides for this product. it pretty much delivers what's offered. the CRM features are very straight-forward and pricing is comparable to all other options in the market. Having an exposed API is available in the advance option (the one that pays the most).

Vorteile

Service Companies struggle with finding a CRM that can help them and there business and 1CRM does the job.

Nachteile

Cons are more of a personal preference I feel like the module editor should be included in every plan.

Vorteile

We did not have to change our business process much to adapt to the software, instead the Software was flexible enough to fit our needs.

Nachteile

The UI is a bit old school, could be better with the generation. Also, at times the customer support is not readily available

Vorteile

Customer service is unparalleled. Willingness and ability to accomidate user requests is terrific...some function you wanted added? Just ask, 1CRM will likely have a solution for you quick. Low cost for all that you get.

Vorteile

Very good at producing the documents needed by an industrial vendor. Quotes to Sales Orders to Invoices to Packing Slips. Good built in product catalog.

Nachteile

Updates don't appear to be well tested. New problems show up on each update we have done. Does not support unit of measure (such as Each, Foot, Box, Spool, etc) except by modifying each item description.

Vorteile

1CRM has many features related to marketing automation, which help in capturing leads, send automated follow-up mails.

Nachteile

Missing of module designer feature in my Startup+ 1CRM plan which affect whole 1CRM functionality and features.

Vorteile

Recommended for its simple platform and acceptable for many users. Recommended by me for small businesses

Nachteile

It is not customizable for the price you can not ask for more, but it is practical and simple for any user

Vorteile

Easy to customize
Intuitive
Cost effective
Great support
Documentation and help files are extensive
Lots of integration

Vorteile

The ability of the software to integrate multiple programs is great. The ease of creating an invoice on the spot is great for vendor shows and immediate accounting needs.

Nachteile

I haven't used the sales forecasting tools but think they would be very useful in the future. Looking forward to exploring that facet of the software.

Vorteile

Organizzare contatti duplicati che sempre è stato un problema

Nachteile

Non riuscire a condividere informazione

Vorteile

Lightweight CRM with basic functionalities
Easy to use and manage
Some elements of mobile computing enabled

Nachteile

Integration with customer Analytics is not very good
Front end portal power would be added advantage

Vorteile

1CRM is a very functional platform that offers a lot of additional features, such as order processing and (to some extent) project management. I could see how it would be a useful product for a small manfacturer or distributor.

Nachteile

From a technology-focused service business, 1CRM was not a workable solution for us. It is pretty clunky and not flexible enough to meet the needs required by our different workflows. For the project management aspect, this is also pretty clear--there is just not enough flexibility to meet the varied needs of the service industry.

Vorteile

The fact that I am able to view all correspondence with a client. From the very first email I send to a client to the last. If a new staff member starts, it is so easy for them to know the needs of a client and past transactions.

Nachteile

Look I wasn’t to happy with the dated look of the software. But ever since the new update I have been loving the Flex theme.

Vorteile

Integrates a lot of different business processes in a single point: CRM, billing, support, project management, reporting, customer area, shop, etc. You may not need everything that is included, but you can find a good solution for almost any business process in it.

Nachteile

Sometimes, it takes time before a feature is implemented.

Vorteile

Flexibility, customization, easy to use

Vorteile

An open source.It is user friendly.Does not holds your data.Customize it for each client separately.

Nachteile

Being an open source , I experience little problem with support. I many a times feel requirement of Updates/development.

Vorteile

Nice functionality.
Easy to learn how to use it.
Convinient for multiple users.
Easy to instal and maintain.

Nachteile

Could be more predictive.
I wish it could be freeware.
Could be more supportative.
Linking with accounting is essential.

Vorteile

Value for the money

Vorteile

The variety and power of the different modules included.

Nachteile

Browser access from phone and tablet is good and looking forward to mobile apps coming online.

Vorteile

I like that it offers full project which allows the user to add and customize features. It also has the MS word mail feature which is convenient.

Nachteile

very poor customer service with minimal support. Seems to take forever to get a response. They seemed overwhelmed with inquiries.

Vorteile

It has everything marketers are looking for

Nachteile

Customer support is easy not fast May improve in the future become faster

Vorteile

Richness of features
Customizations
Cost
Ability to run it on premises or as a service

Nachteile

Integration with 3rd party solutions (calendars...) could be easier and more robust