CMNTY Platform

Vorteile

I was looking for an interface to serve as a hub for about 100 nonprofit clients. CMNTY offers a beautiful interface. Very modern looking. I was easily guided in the setup process. I was literally up and running in under an hour.

Nachteile

I would have loved to see some tutorials. The opening video while the site was being built was a nice touch but I learn better by video.

Vorteile

What I like the most about CMNTY is the customer service they provide. All the consultations and standing meetings are very valuable for the knowledge we can have in our projects. Especially noteworthy is the assistance from [sensitive content hidden], and I would like to thank him for all the patience he has shown throughout our 2 years of projects. Additionally, it's a platform that can provide many tools for market research and manage them in one place. While it's not as intuitive because everything is in English (not my first language), I can still manage the information correctly and accurately. Furthermore, I have had very good results in my business; this platform has allowed me to excel professionally in the company I currently work for.

Nachteile

While most of what CMNTY offers is good, I believe there are opportunities for improvement, especially in survey creation and report generation. One thing I haven't been able to achieve is getting my clients to view the community's automatic reports because they have to be users to access them. This is something I haven't been able to integrate, and additionally, the analysis tends to be somewhat basic (only frequencies), and I can't add interpretations or conclusions to each of these cases.

Vorteile

So many possibilities when it comes to potential user interaction. Makes something that was typically only available for big companies accessible for everyone.

Nachteile

Hard to use. Many different nooks and crannies that are hard to get to. Took me a few days just to understand what I was looking at. Its also priced way too high. Maybe reduce the features and lower the price.

Vorteile

Excellent design, which has served to fully engage respondents in all the studies we have undertaken. Functionality is intuitive and the landing page and all other pages have been well-designed and serve to get the best from respondents. It is easy too from a moderator perspective, especially when it comes to sharing stimulus materials.

Nachteile

Not much, its been perfect for what we've needed from it

Vorteile

CMNTY offers a user-friendly interface, also we can schedule activities not only daily but showing activities differentiating user groups. This way we can create specific forums and control which users or user groups have access to them.

Nachteile

Creating identical discussions for different target groups requires manually setting up each activity, you can’t duplicate. While CMNTY is user-friendly, this might take additional time if you need to replicate existing discussions.

Vorteile

Easy to use and enough functionality to get the job done in a DIY context.

Nachteile

Nothing really to dislike at all. It works.

Vorteile

It's intuitive to use, modern in style, and has everything one could want in a community platform. I looked for MONTHS trying to find an online platform to host my monthly membership community and nothing ever came close to CMNTY.

Nachteile

The price is a bit high. But is SO worth it for everything you get and the time you save. Spent so many hours just trying to figure out how to set things up on other platforms, but got the hang of CMNTY right away.

Vorteile

I love how easy it is to use.
It is also beautiful, easy to customize and a wonderful alternative to the dreaded FB groups I have been stuck using.

Nachteile

Currently, we don't have the need to jump to a higher user count and pay more but if we did it is a large leap financially. MIGHT be an issue down the road.

Vorteile

We are running a small online group (150 users) for our best customers, and the basic version of CMNTY was a tremendous solution. Very reasonable price, great features, and easy to use. Overall it's a pretty fantastic solution for our needs.

Nachteile

Maybe the only con is the mobile version could be improved.

Vorteile

easy to use. Like the gamification aspect and the challenge/rewards/badge system. I also like the polling system.

Nachteile

sometimes can be clunky in terms of interface. Can look more modern than the existing UI. Wish it had more integrations with other blogging platforms.

Vorteile

Has all the basic functionality needed to run an Insights Community. Great value. Useful functionality to create dynamic segments. Great customer service and support in helping address questions.

Nachteile

Could be easier to use. Was hoping for analysis to be a little easier to do.

Vorteile

Easy to learn. Like LEGO. Slick but not overdone layout & design capabilities. Great functionality for nice price. Though the platform was not primarily designed for the use we do and see growing, it fulfills most of our needs. We also see @ feel great adoption bij CMNTY company and support. So we trust we find our grow path together.

Nachteile

We are up to use it with quite a lot of fora & blogs. The directory structure could be more flexible (harmonica functionality). Also a bit more design functionality per blog/forum would be nice. From the information sharing point of view we'ld like to bring more variety in visualisation (like magazines do). Also we are in need of a better/extendable/lay-outable member profile page/stamp per member.

Vorteile

It is easy to use and to publish directly relevant content. The cmnty has a proffesional look and feel and a lot of features. The service is direct and personal.

Nachteile

The passwords requirements of 10 items and the pricing model above 250 users is expensive.
the webshop tooling I would like an automated forward systems that gives you a signal when somebody is purchasing a product

Vorteile

CMNTY Platform is easy to set up and very friendly/intuitive to use platform. No need to special training to admins or users. Perfect!

Nachteile

It took me some time to understand how the set up menus are organized. It is a different approach for the set up areas. But, once we get it, it is easy to set it up.

Vorteile

Intuitive and simple. It is also great value for money. The level of one to one support is exceptional.

Nachteile

Not the software itself, but the set up guidance notes were not easily found. However, that has now changed.

Vorteile

It's very easy to setup and use. The gamification elements are good and the feature set is nice if you don't have complex needs and expectations. The support team is very responsive.

Nachteile

For a community building platform, there's some core functionality (like threaded replies, reply tracking, user-level statistics) that are either unavailable or require a higher level subscription. Since they're essential to getting a community off the ground not including them in the basic package can mean the difference between a community growing or stalling. Obviously, that's pretty important.

Vorteile

the main reason we decided to use CMNTY is because of the gamification element embedded in the platform, that perfectly serves our needs. I also like that the platform is relatively easy to use and the responsiveness of the support team, that will always help you out.

Nachteile

As a basic user, I sometimes feel like the limited personalization options (design wise) are restraining me in creating the best possible platform for my needs. More design options would be great. Also, I would love for CMNTY to have an app for android/iOS, as most of our target group are smartphone users.

Vorteile

That I'm able to customise it the way I want. I also love the look of the interface and the use of images and attachments in posts.

Nachteile

I find that the price difference between starter and regular is quite steep, as a small business I need to be able to afford this.

Vorteile

Easy to onboard clients, I can allow certain clients to see certain forums while others see other forums, chat is included, members can collaborate, gamification features are fun, customized profile questions are available, ,

Nachteile

Very little. I'd like to have some of the more advanced features like export, available at the lower price tiers, but wouldn't we all? I'd love to be able to schedule emails, but most platforms don't offer this either.

Vorteile

It's intuitive to work with as an administrator and user. There's an easy to access Help Center that has answered most questions I have. I like all the features - that my members can have profiles, message each other, contribute to forums, polls, collaborate and use a webshop. It has features that I couldn't find anywhere else for this price range. The customer service has been very attentive and reliable.

Nachteile

At the basic plan I can't customize as much as I would like. For instance the formatting on my Home page is not that attractive, and I can't add a customized page.

Vorteile

Designed for ease of use. Great visual experience. Customization is very easy to achieve. Great pricing. Online support documentation is great.

Nachteile

We have just starting using the platform, so at our early stage of development we have not found any cons to report.

Vorteile

There are so many options and features, and there are help articles on each feature. We are just launching our community, and I will be able to add new things for the community to explore and use. I started off with one poll and one questionnaire, but I will be adding gamification and step boards next month. I feel like we will be able to expand this platform and keep it fresh long-term.

Nachteile

I'm wanting to integrate with some platforms that are not options yet in CMNTY-- but we have been working with the customer service on hearing about plans for future integration.

Vorteile

Very userfriendly interface, clear oversight on all activities. Ability to log in as a community member to preview how it looks, and switch back to management side at a single mouse click.

Nachteile

It is a petty that CMNTY does not contain a better list management system in which we can filter down on specific member sociodemographic items (free fields we introduce in the profile). This is the reason why we aren't using CMNTY to manage our consumer database.

Vorteile

The Design is fantastic.

The mobile design and UX is a real plus.

The Ease of admin makes life easier.

The options and tools within the community are very sophisticated.

Nachteile

cost - starting cost is expensive.

Social login not easy to implement - should be a basic feature.

a email templates would be better.

using short URL in emails

Vorteile

There are different modules that do different things like challenges, forum, chat, etc. The software is easy to use once you figure it out (moderate learning curve). Customer support is superb.

Nachteile

Not being able to tag members (@) is a major concern but we are able to quote members which trigger their attention.

Vorteile

I love how simple it is to customize, how responsive and helpful the customer service/ reps are, how very teachable it is.

Nachteile

I only wish that there was a group of Cmnty users to share best practices. This would allow me to get the MOST out of the software faster.

Vorteile

I did a lot of research trying out different platforms for my community group and I found CMNTY Platform to be the best aesthetically, functionally and price-wise. Since signing up I have found the support to be very helpful and encouraging. The platform is easy to use, fun to participate in and inspiring for everyone involved. There are tons of different features and even incentives to get people to participate. I feel confident I made the right choice.

Nachteile

The only thing missing for me is a built-in calendar, but there is an option to link in a Google Calendar.

Vorteile

Pretty user-friendly, relatively easy to navigate, very customizable, and has plenty of various features to play around with.

Nachteile

If you are not familiar with webpage customization, navigating the configuration and layout settings can be a bit tricky, and if you aren't paying for a subscription to the higher-level tiers of service, you are not given the same level of customer support in building out your platform.

Vorteile

Very easy to use and lots of ways to design the community. Customer service was really good and I would recommend it to anyone

Nachteile

The pricing is a little high, but it appears to be the going rate. I noticed when I shopped around I found that this is starting to be the going rate.

Vorteile

It's easy enough to set up, compared to others more advanced but complex platforms targeted to research agencies. Yet it has plenty of tools and options to choose from. And the support is super helpful. Whatever you need - just ask. Also tools that could be applied whatever one needs (pools, forums, activities, image sharing etc.)

Nachteile

Obviously, I would be happy for more languages, and perhaps some templates for easy set up depending what community one needs.

Vorteile

The mobile friendly platform. The clients I wish to add to the platform are mostly on their phones and this is greatly helpful. The desktop is also very user friendly.

Nachteile

More advise on setting up an online community (although this could be that I just haven't taken advantage of what you already provide)

Vorteile

Better value for money than Flock or Slack which I have tried before! And the functionalities are perfect too such as with newsletters, in-messaging app etc.

Nachteile

The many benefits are better used for someone that has far more knowledge than me. I have had to use customer services many times (a great team!) and also ask for friends' support who have more advanced skills.

Vorteile

It's back end functionality is quite simple to navigate once you get a handle of it. It's easy to customise and only took me half a day to set up.

Nachteile

Although there's a lot of functionality (which is great), what we wanted to use it for was very simple so we didn't need a lot of functionality.

Vorteile

Very easy to use, very easy to make it look good. Only experiences are with ad-hoc, short research projects, but it's served its purpose well.

Nachteile

Got a few complaints about mobile use of the platform. Doesn't perform well on mobile phones and tablets. Exporting data also isn't as straightforward as it could be.

Vorteile

I like the customization and the ability to design it the way you want to. I also like the different widgets available and integration with other programs.

Nachteile

There was a bit of a learning curve to design the community and get everything set-up, but the customer support was great.