Sender

Vorteile

[sensitive content hidden] from technical support was patient with me and answered all of my questions.

Nachteile

It is in its early stages and does not yet offer Landing pages, which it will soon do.

Vorteile

the usability and help documents are very good.

Nachteile

Spent 6 hours learning the system, and setting up a workflow only to find my account was suspended as 1.69% of people unsubscribed. Like every database of collected names, there is a settling down period and I believe the rule for your first campaign that has a freshly uploaded database of names should be ignored. If further campaigns break the rules then yes you should be suspended as you are continuing to spam people.

Vorteile

Sender has services for all different budgets and absolutely incredible customer service. Even if you aren't very experienced with email lists and such, there is always a great customer service rep here to help! [sensitive content hidden] has been awesome helping me to get things set up and troubleshoot my issues and help me with my inexperience. I also like that it will scale with my business so I don't have to move anywhere else once I require more from the platform. Loving Sender!

Nachteile

It is a bit confusing at first with very little experience with email marketing and forms and such. Took me a bit to get used to the interface and the options.

Vorteile

I'm new to Sender after trying several different newsletter services, and so far I'm very happy with it. It's been easy to set up landing forms and an automation sequence for new subscribers, and the email design tool is easy to use as well. They also have a lot of resources for new users, and their free tier is one of the most generous ones I've seen. I also really appreciate that they have a payment tier that allows you to pay per email sent, rather than a monthly subscription. For less frequent emailers like me, this will save me a lot of money.

Nachteile

The only minor annoyance I have is that as best I can tell, when making a form for new subscribers, I'm restricted to putting the info in a smaller text box and can't use the entire page. Not a big deal, but I wish there was more flexibility.

Vorteile

Excellent customer service. Fast reactivity and helped me set up the platform with complicated host settings.

Nachteile

There was nothing I didn't like, maybe the complicated setup but I suppose it's for not being considered spam later on.

Vorteile

it's more affordable than other providers, you can send for free up to 2500 subscribers, plans are cheaper, pay as you go option

Nachteile

template builder, resend option to unopened mail unavailable for free

Vorteile

I'm very impressed overall with this company. I've been shopping around for a good email newsletter provider and have tried a handful already. Sender has beat them all on every count for me. The functionality is straight forward and clean (not cluttered with a noisy UI), the design experience is also clean and aesthetically pleasing (and a breeze to use, as opposed to other editors that are either clunky or cumbersome). And, most importantly, amazing customer service! The response times are quick, and the agents are knowledgeable (don't have to a ticket number around to higher levels unnecessarily), friendly, and straight forward. Congrats!!

Nachteile

I had a small glitch with the segmentation feature but it was quickly fixed by the tech team. Perhaps the campaign editing sequence could be laid out in a single window/process and accessible at all times (as opposed to having to "save & exit" a campaign in process in order to go back a step? For example, I found it hard to find how to rename a campaign (though I eventually found my way around) – but really, it's a minor detail, this UI interface is MUCH, much cleaner than all the rest I've seen.

In Betracht gezogene Alternativen

Kit, ActiveCampaign, Brevo, Squarespace, SendGrid, Drip und GetResponse

Warum Sender gewählt wurde

I was quite disappointed and upset with Mailchimp, as my account was unfairly closed by their filtering robot (it's a company run by its own AI, it seems – it picked up "unacceptable" marketing language, but it couldn't verify that I'm a musician with a 100 fans and NOT a spammer or some big careless company!); that's one, but also, I always found their admin console overly complicated and hard to understand (it was always difficult to do simple tasks). Then, I switched to MailerLite and was quite happy with it, though I felt somewhat limited with their design options (email & form editors). Then I switched to Moosend and debated for quite a while between Moosend and Sender. I found Moosend's admin console also a bit cluttered (though much better than Mailchimp's), and wasn't really all that happy with the email editor (even though it's really flexible, the UI experience wasn't the best). I also considered other email providers but quickly discarded them because either they didn't provide an inviting 'entry level' plan or the user experience/UI didn't look all that promising.

Zuvor genutzte Software

MailerLite, Moosend und Mailchimp

Gründe für den Wechsel zu Sender

A free entry level plan, with the most reasonable scalability pricing; the most straight forward UI; beautiful design / email editor features; the best customer service experience I've had so far (not only in comparison with email marketing providers but in general!).

Vorteile

Ease of Use. Great Value. Good Customer Service.

Nachteile

No 'cons' presently. The new update is fantastic.

Vorteile

I love the quick response of the company team and their assistance in solving inquiries and issues. Thanks to [SENSITIVE CONTENT] who help me solve my automation issue tonight, who even went the extra mile too. Thank you

Nachteile

I don't seem to have one at the moment as I currently enjoying the software and the customer service

Vorteile

Ease of setup.
Fast and wonderful Tech Support (Thanks, [sensitive content hidden]).
Beautiful email designer and templates.

Nachteile

Must install javascript on web site (Wordpress) to embed forms.

In Betracht gezogene Alternativen

Brevo

Warum Sender gewählt wurde

Aweber got very greedy with their pricing and fees.

Zuvor genutzte Software

AWeber

Gründe für den Wechsel zu Sender

I like the free trial and the interface and customer support has been excellent.

Vorteile

Robust features and user-friendly interface. The pricing is competitive

Nachteile

he platform will occasionally have server issues, but they usually fix them pretty quickly

Vorteile

[sensitive content hidden] is absolutely the most excellent customer service agent I have encountered in many years. He hung in there with me on chat for hours while he helped walk me through all the procedures I needed to learn. His patience was invaluable, his expertise was awesome, and his kindness and spirit is unparalleled. I can't speak highly enough of [sensitive content hidden] just hanging in there through all this without a word of complaint, just happy to see me through the process and get me back up and running. You have a true gem in [sensitive content hidden], and I am so impressed by him. Wow, thanks for the most excellent customer service I've received in a long time. Big Smiles and Gratitude, Marilynn Hughes

Nachteile

A little bit of a rush to judgment about accounts, there could be better communication. But that is solved by using the chat feature very easily, especially if you chat with [sensitive content hidden].

In Betracht gezogene Alternativen

Sprout Social, HubSpot Marketing Hub, Brevo und Mailchimp

Warum Sender gewählt wurde

Mailchimp got too expensive and it became too cumbersome for the our budget.

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu Sender

They were the most economical and had the simplest platform.

Vorteile

Affordable, easy to set up, great customer support

Nachteile

Limited functionality on the free plan (but still more than enough to create beautiful email campaigns)

Vorteile

The fact that it is affordable and easy to use

Nachteile

I like the fact that their support agent [sensitive content hidden] is amazing and helped me with everything. She did an extra work and besided helping me with Sender and guding me she also helped me connect DNS records

Vorteile

Ease of creating templates for email marketing. Various options to create attractive mailings.

Nachteile

I wouldn't add anything. For me it's ok.

Vorteile

Very affordable, lots of options with good tier levels. Customer Service is awesome! Very helpful, patient and kind! They also have step by step tutorials for issues, which were very helpful and manageable in bite sized pieces. :)

Nachteile

A little tricky to figure out navigation and get everything setup, but as someone who isn't tech savvy at all, with a little help I got it down pretty easy. So not really a con.

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Sender

it was more affordable for my very small budget

Vorteile

Ease of use and customer service is top notch

Nachteile

It would be great if we could set up branding within Sender when customizing Newsletters etc.

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Sender

The Ease of use, pricing options, and customer support

Vorteile

Easyness, well done providing and settings

Nachteile

almost all, it´s well designed and well working

Vorteile

It is quick to use. You can login and send an full designed email in minutes, or spend all day to tweak it, either way there are less steps to the process and it's not a large learning curve like MailChimp.

Nachteile

You have to put each paragraph in a separate text box, otherwise the subscriber may see them spaced differently in their inbox.

Vorteile

Sender has repeatedly proved to be the smartest and most effective in terms of email deliverability after comparing my campaigns on Aweber, ConvertKit, and Sender.

The fact that it only cost $11 to maintain 5000 subscribers makes me say wow...

The fact I can use my PayPal account to pay in place of a credit card makes me want to stick with them forever as I hate to link my credit card.

Nachteile

I'm not sure if this is a con, but I'm just hoping I still need to learn more about their Tagging feature and audience segmentation. I'm sure they have it.

In Betracht gezogene Alternativen

Kit

Warum Sender gewählt wurde

Aweber price is higher. My campaigns on Aweber always ended in promotion tabs while Sender goes to inbox or Update tab.

Zuvor genutzte Software

AWeber

Gründe für den Wechsel zu Sender

Sender is inexpensive Sender customer support is faster Sender's list management is better and lots more

Vorteile

The logo of the software is wonderful and will done.

Nachteile

It takes too much time to send things to your partner.

Vorteile

You can create a spreadsheet with the Date you want the email sent to each person and set a trigger to send that email to that person on that date. You can do it with other services as Birthday Reminders. I like I could do this with a date with a trigger I wanted to set up. That date could be updated as needed. With other services, you could send a birthday reminder but then you had no other date you could work with. It had great support.

Nachteile

They needed a blank email template. I had to pick a premade email template then delete everything in it.

Vorteile

I've used several email providers over the years. Sender's free plan is not only the most generous I've seen out there, but, their easy to use tools and live support is unparalleled. Thank you, Sender team!

Nachteile

It would be great if subscribers could unsubscribe from individual autoresponder campaigns that they don't want to be in. For example, if I'm running a sale, and the subscriber wants to opt out of getting emails for the sale, it would be wonderful if they could do that rather than completely unsubscribing from my email list.

Vorteile

This software allows you to start in the process of email marketing without question. Is easy to deploy on WordPress and has a great tool for visualizing the process of sending emails to your customers.

Nachteile

It's a very new software which is fine but makes it a bit complicated if you want to integrate it with other apps like Contact Form 7.
If you want to make an integration to another app the process is highly complicated if you don't know anything about coding.

Vorteile

Maybe the best thing is the cost when stood out from what I was using before I have put to the side money after the principle multi day stretch of usage. Its mind boggling for my online business, clients and they love it, it transforms into a remarkable help that has become part of my ordinary commitment. Absolutely easy to use. Very generous even in on free plan with 2500 subscribers. Value for money!

Nachteile

To be honest with you, ever since I started using this, I've been completely satisfied.

Vorteile

Sender offers FREE use of all their features! I first tried Mailchimp and got used to making email templates and campaigns there. Sender was not far off and transitioning to it was really easy when making e-mails. I made the decision to use Sender because Mailchimp (or any other that I tried) isn't offering free automation. In Sender, that's free too and with great ease of use (much like Mailchimp). Importing contacts was not at all hard. So I really think Sender has a very competitive set of features at no cost! (For limited recipients and sent emails)

Nachteile

Sender is best used in a computer browser. So if I have to check something with my phone, I find that the UI is not yet mobile friendly. However, I work around that by modifying the browser to look like its desktop site and it's fine.

Vorteile

Marketing Automation, Customer instant support!

Nachteile

I don't see anything wrong with them but the search will continue.

Vorteile

Everything! All automated and campaign emails

Nachteile

Nothing so far - everything I have used has been great

Vorteile

Simplicity. Other email automation systems include several pointless features that only serve to confuse users.

Nachteile

It's a pretty new piece of software, which is wonderful but makes integrating it with other programs a little challenging.

Vorteile

the platform is incredibly intuitive, easy to navigate, simple to design emails on the go.

Nachteile

As of now, nothing, as a user everything looks good at the moment.

Vorteile

It was easy to use and the speed of sending mails was great. The reports were very good also.

Nachteile

No cons, as I said, it was easy to use and effective.

In Betracht gezogene Alternativen

Brevo

Gründe für den Wechsel zu Sender

The free plan had the highest number of contacts.

Vorteile

Prompt assistance by chat, ease of use,

Nachteile

My requirements are limited, and I see nothing would improve my experience

Vorteile

I'm really impressed by sender. I was using mailchimp and its features were just slow and cumbersome. Sender's interface is smooth and easy to use and has features that I did not have access to with mailchimp.

Nachteile

I noticed my open rates went down when i switched but that could just be a me thing.

Vorteile

The support I got from [SENSITIVE CONTENT] when I was having problems.

Nachteile

I didn't find something that I don't like

Vorteile

The product is fairly easy to use and is efficient.

Nachteile

Need more experience to be able to comment.

Vorteile

I love how non-complicated the interface is, and how smooth it goes. The verification process was also very quick. A quick look at the screen, and you already know how it goes. Of course, there will be some questions but the learning process is really quick. The flow and how all the buttons are set up is really logical. And it is so smooth. Not clunky and lag. I am loving it!
Customer service is also quick to respond, polite, and has common sense.

Nachteile

I have only used it for a while so I cannot say yet what is lacking. However, I did not find a way to tag audiences so that may be one downside. But there is segmentation so you can work your way around it.

Vorteile

It's unique and affordable very different

Nachteile

the set up had me confused but we got through it with the help of chat customer service

Vorteile

Let my emails/newsletter reach the professional level.

Nachteile

No complaints at all, great product, simple to use, excellent support

Vorteile

I like that it's so easy to use. In just a few min I can create a newsletter that will be appealing and fun.

Nachteile

Nothing in particular, I like it as it is.

Vorteile

Cost vs features You have automationsss.

Nachteile

Doesn't seem to have good videos (with talking explanations).

Vorteile

Super clean and simple interface.
Easy to get used to.
A lot of useful features such as Automation with a great attention to detail. Sender seems to only provide what most users need. That is the point haha.

Nachteile

Perhaps it can help with building a newsletter archive on the user's website?

Vorteile

Very easy to install and great customer support.

Nachteile

I hope the landing page-feature will be live soon

In Betracht gezogene Alternativen

MailerLite

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu Sender

Because it's based in Europe and they offer better plans.

Vorteile

Offre gratuitamente moltissime funzionalità e l'interfaccia è semplice e intuitiva.

Nachteile

Non c'è ancora la possibilità di usare alcune automazioni su e-commerce diversi

Vorteile

I Really like Sender Team Support I am a Trial User and They Help Me When I have Faced any Problem with Sender.

Nachteile

They Provide All The Paid Feature for Free Forever.

Vorteile

I was shocked at how simple their list management is. Apparently I've spent too long with apps like Salesforce and HubSpot

Nachteile

Perhaps I haven't found them yet but it would be nice if they had some sort of conditionals with the variables such as a default value if first name isn't available and so on

Vorteile

There are many template to use and also lots of option to create a campaign depends on your needs!

Nachteile

There are a small issue but not interrupting which is quite normal.

Vorteile

it's awesome once you know how to do it.

Nachteile

Nothing that I could think of for now. It's really good.

Vorteile

Sender forms or the api are pretty straightforward to implement on your website.

Nachteile

At this point in time there still is nothing I don't like.

Vorteile

It is easy to use, not complicated, good support, fast responding

Nachteile

I wish the free plan is more than 15 000 per month

Vorteile

It has been overall easy to use and effective.

Nachteile

I'm not sure if I was able to set up the SPF and DKIM records properly.