Sender

Vorteile

Affordable with good automation features.

Nachteile

Template selection is somewhat limited, some designs could be improved.

Vorteile

[sensitive content hidden] from technical support was patient with me and answered all of my questions.

Nachteile

It is in its early stages and does not yet offer Landing pages, which it will soon do.

Vorteile

the usability and help documents are very good.

Nachteile

Spent 6 hours learning the system, and setting up a workflow only to find my account was suspended as 1.69% of people unsubscribed. Like every database of collected names, there is a settling down period and I believe the rule for your first campaign that has a freshly uploaded database of names should be ignored. If further campaigns break the rules then yes you should be suspended as you are continuing to spam people.

Vorteile

I love the high-limit of free email sends a month (15,000), great and easy to use templates, and quality of customer support (shoutout [sensitive content hidden] who has helped me numerous times and makes things easy to understand). The analytics have also been incredibly useful for tracking the success of our campaigns and establishing partners.

Nachteile

I wish Sender.net had the ability for me to have email sub-accounts with the same domain on the sender.net website. This would allow our fraternal organization to have oversight of those working with us while allowing them to have separate user logins. This would be useful for tracking metrics separately between our different Chapters and not getting email campaigns mixed up or bogged down by other sub-accounts. It would also be great if they had a Wix integration to help us more with organizational automation.

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Sender

We chose Sender over Mailchimp because it seems to have the same capabilities but is much more affordable.

Vorteile

[sensitive content hidden], my customer service agent. Second, the entire offering and capabilities of Sender are really robust considering I'm at the free tier. Quite impressive.

Nachteile

We should be able to manage multiple domains, specifically domains that are individually branded with their own storefronts, under the same Sender account. Currently you can only use the plugin and the forms universally across domains, there is no way to separate them and assign different forms to different websites and/or storefronts.

In Betracht gezogene Alternativen

MailerLite

Warum Sender gewählt wurde

Both really expensive for limited functionality.

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu Sender

Sender has lead capture as well as generation, offers multiple step automations and also handles the email lists while sending the emails. Can't be beat - bang for the buck - or no bucks in this case.

Vorteile

Sender is easy to set up and use, great customer support. The user dashboard is cool. It is also very affordable compared to other solutions. Particularly, the free version is very useful with lots of features.

Nachteile

Nothing at the moment except that your account may be suspended if you don't provide all necessary information for the QA team to approve it. Sender is able to deliver all I need.

Vorteile

I reached out for some help, and [sensitive content hidden] helped me out. I was surprised that I was able to get help so quickly and so friendly.

Nachteile

Nothing yet. I have told my clients about your service and getting them to join.

In Betracht gezogene Alternativen

MailerLite

Gründe für den Wechsel zu Sender

Liked the price and ease of use so far. I have will keep using it and I like the features

Vorteile

Sender has services for all different budgets and absolutely incredible customer service. Even if you aren't very experienced with email lists and such, there is always a great customer service rep here to help! [sensitive content hidden] has been awesome helping me to get things set up and troubleshoot my issues and help me with my inexperience. I also like that it will scale with my business so I don't have to move anywhere else once I require more from the platform. Loving Sender!

Nachteile

It is a bit confusing at first with very little experience with email marketing and forms and such. Took me a bit to get used to the interface and the options.

Vorteile

Fast service and thorough. Great to work with!

Nachteile

Nothing to complain about. Service was 100% satisfactory.

Vorteile

Layout, easy to use, support agents, automations

Nachteile

Setting up the spf and DMArc could be troublesome for some less tech savy people

Vorteile

I'm new to Sender after trying several different newsletter services, and so far I'm very happy with it. It's been easy to set up landing forms and an automation sequence for new subscribers, and the email design tool is easy to use as well. They also have a lot of resources for new users, and their free tier is one of the most generous ones I've seen. I also really appreciate that they have a payment tier that allows you to pay per email sent, rather than a monthly subscription. For less frequent emailers like me, this will save me a lot of money.

Nachteile

The only minor annoyance I have is that as best I can tell, when making a form for new subscribers, I'm restricted to putting the info in a smaller text box and can't use the entire page. Not a big deal, but I wish there was more flexibility.

Vorteile

Excellent customer service. Fast reactivity and helped me set up the platform with complicated host settings.

Nachteile

There was nothing I didn't like, maybe the complicated setup but I suppose it's for not being considered spam later on.

Vorteile

it's more affordable than other providers, you can send for free up to 2500 subscribers, plans are cheaper, pay as you go option

Nachteile

template builder, resend option to unopened mail unavailable for free

Vorteile

I'm very impressed overall with this company. I've been shopping around for a good email newsletter provider and have tried a handful already. Sender has beat them all on every count for me. The functionality is straight forward and clean (not cluttered with a noisy UI), the design experience is also clean and aesthetically pleasing (and a breeze to use, as opposed to other editors that are either clunky or cumbersome). And, most importantly, amazing customer service! The response times are quick, and the agents are knowledgeable (don't have to a ticket number around to higher levels unnecessarily), friendly, and straight forward. Congrats!!

Nachteile

I had a small glitch with the segmentation feature but it was quickly fixed by the tech team. Perhaps the campaign editing sequence could be laid out in a single window/process and accessible at all times (as opposed to having to "save & exit" a campaign in process in order to go back a step? For example, I found it hard to find how to rename a campaign (though I eventually found my way around) – but really, it's a minor detail, this UI interface is MUCH, much cleaner than all the rest I've seen.

In Betracht gezogene Alternativen

Kit, ActiveCampaign, Brevo, Squarespace, SendGrid, Drip und GetResponse

Warum Sender gewählt wurde

I was quite disappointed and upset with Mailchimp, as my account was unfairly closed by their filtering robot (it's a company run by its own AI, it seems – it picked up "unacceptable" marketing language, but it couldn't verify that I'm a musician with a 100 fans and NOT a spammer or some big careless company!); that's one, but also, I always found their admin console overly complicated and hard to understand (it was always difficult to do simple tasks). Then, I switched to MailerLite and was quite happy with it, though I felt somewhat limited with their design options (email & form editors). Then I switched to Moosend and debated for quite a while between Moosend and Sender. I found Moosend's admin console also a bit cluttered (though much better than Mailchimp's), and wasn't really all that happy with the email editor (even though it's really flexible, the UI experience wasn't the best). I also considered other email providers but quickly discarded them because either they didn't provide an inviting 'entry level' plan or the user experience/UI didn't look all that promising.

Zuvor genutzte Software

MailerLite, Moosend und Mailchimp

Gründe für den Wechsel zu Sender

A free entry level plan, with the most reasonable scalability pricing; the most straight forward UI; beautiful design / email editor features; the best customer service experience I've had so far (not only in comparison with email marketing providers but in general!).

Vorteile

i love the mail automation and forms. it has helped me generate leads. i also love the overview feature. i helps me know the performance of my site in terms of visitors. wonderful feature.
The forms integrate easily.

Nachteile

i have not seen yet, started using sender.net for about three months now. I hope there will be non

In Betracht gezogene Alternativen

GetResponse und Mailchimp

Warum Sender gewählt wurde

I was finding Automation and workflow difficult to set up

Zuvor genutzte Software

Brevo

Gründe für den Wechsel zu Sender

To be sincere, Sender provides beginners like me up to 15000 mails per month to start our business and upgrade later. to me that is a very kind gesture. and almost all the features for the paid version is working with the free version. i am hoping to upgrade soon because i am not leaving sender. it is simply the best i have got.

Vorteile

Ease of Use. Great Value. Good Customer Service.

Nachteile

No 'cons' presently. The new update is fantastic.

Vorteile

Simplicity. Other email automation tools have lots of unnecessary features and these are just caused confusing people mind.

Nachteile

Customer support and ''how to use'' video guides not enough.

Vorteile

I mainly chose Sender based on price compared to other competitors but am very happy with the features and how easy it is to use. It does everything I need and for a lot less than other companies.

Nachteile

Yet to find one as I have only recently started using it.

In Betracht gezogene Alternativen

Moosend und Mailchimp

Gründe für den Wechsel zu Sender

Price and I only need a few services which Sender provides.

Vorteile

I selected this emailer client after checking out 2-3 others. Besides pricing(which is very competitive) I definitely loved its 1) simple interface 2) emailer designing software 3) Very active customer support.

Nachteile

Things I would like to see improved: 1) Contact management - the terminology needs to more explained. Also, there should be an option to create groups with data from campaign reports.

In Betracht gezogene Alternativen

HubSpot Marketing Hub und Brevo

Warum Sender gewählt wurde

Very poor customer service response and understanding towards their customer.

Zuvor genutzte Software

SendGrid

Gründe für den Wechsel zu Sender

Price, the free package, easy configuration, email creation tool.

Vorteile

Easy setup with WooCommerce and predefined automatization for Ecommerce.

Setup is easy with official plugin and easy connection.
The first experience is superb.

Nachteile

Everything is good so far, we did not have any problems.

Vorteile

The ease of use and point and click editor/formatting are excellent. They are always working to improve it. Even when I think it's working great already, they make changes that improve the experience.

Nachteile

I do not find this difficult to use. It is very user intuitive and takes no time to figure out and be on your way to creating really stunning newsletters. It actually took me a few months before I took the time (COVID interrupted) to really understand how much it could do, and once I had the opportunity, within one newsletter week, I was able to upgrade our newsletter reader experience a lot. If there was one thing I wish was different about it, it would be that I think I would like the newsletter browser version to be available as soon as I schedule the email version send. This way, I could schedule the social and website posts that share it at the same time as I schedule the email version to go out. Right now, I have to wait until it actually gets sent before it's available in the browser version to share. I understand this may be a coding and timing issue that can't be resolved. It would just be a time saver for me if it could.

Vorteile

The product email campaign is not easy to use. I met many problems, but the 24 hours support engineers help me a lot to get used to the product.
[SENSITIVE CONTENT] offers excellent support. I asked the same problem with 2 engineers. She could solve the problem in 2 munites!

Nachteile

verify domain. I have used this product for many days, but I still have not passed the verification things. There is weak support for this part. And it leads to our domain email returning much yesterday. My webmaster requires us to change a new domain.

Vorteile

Very easy to use this software. Liked the ease with which you can import subscribers

Nachteile

our organization has 6 different congregations and they all use different emails but all on the same domain.
It will be difficult to have the other congregations to signup because of domain verification.

In Betracht gezogene Alternativen

Brevo und Zendesk Suite

Zuvor genutzte Software

Mailchimp

Vorteile

Clear design and with some interesting function like auto-resend option, automation or segment. Report and interaction data are very usefull . Customare service is TOP!

Nachteile

I'd like to have more trigger in automation and segment: people clicked a specific link, for example. I'm not able to find this funcion.

Vorteile

I love the quick response of the company team and their assistance in solving inquiries and issues. Thanks to [SENSITIVE CONTENT] who help me solve my automation issue tonight, who even went the extra mile too. Thank you

Nachteile

I don't seem to have one at the moment as I currently enjoying the software and the customer service

Vorteile

Ease of setup.
Fast and wonderful Tech Support (Thanks, [sensitive content hidden]).
Beautiful email designer and templates.

Nachteile

Must install javascript on web site (Wordpress) to embed forms.

In Betracht gezogene Alternativen

Brevo

Warum Sender gewählt wurde

Aweber got very greedy with their pricing and fees.

Zuvor genutzte Software

AWeber

Gründe für den Wechsel zu Sender

I like the free trial and the interface and customer support has been excellent.

Vorteile

Robust features and user-friendly interface. The pricing is competitive

Nachteile

he platform will occasionally have server issues, but they usually fix them pretty quickly

Vorteile

[sensitive content hidden] is absolutely the most excellent customer service agent I have encountered in many years. He hung in there with me on chat for hours while he helped walk me through all the procedures I needed to learn. His patience was invaluable, his expertise was awesome, and his kindness and spirit is unparalleled. I can't speak highly enough of [sensitive content hidden] just hanging in there through all this without a word of complaint, just happy to see me through the process and get me back up and running. You have a true gem in [sensitive content hidden], and I am so impressed by him. Wow, thanks for the most excellent customer service I've received in a long time. Big Smiles and Gratitude, Marilynn Hughes

Nachteile

A little bit of a rush to judgment about accounts, there could be better communication. But that is solved by using the chat feature very easily, especially if you chat with [sensitive content hidden].

In Betracht gezogene Alternativen

Sprout Social, HubSpot Marketing Hub, Brevo und Mailchimp

Warum Sender gewählt wurde

Mailchimp got too expensive and it became too cumbersome for the our budget.

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu Sender

They were the most economical and had the simplest platform.

Vorteile

It is very easy to use and allows fast sending of mass mail even for small businesses/ small club like us.
I just had an experience with support also which resulted very positive: our mails were not reaching outlook... and this was solved very fast.

Nachteile

A way to track emails which do not get to a mailbox would be good. But I understand that it is technically very dificult

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Sender

I checked with chatgpt what options exist. Then went for you because of the more flexible free option

Vorteile

very simple to use web site
quite powerful features
flexible payment options, such as Pay as You Go ,

Nachteile

There isn't really anything I don't like.

In Betracht gezogene Alternativen

Brevo

Warum Sender gewählt wurde

Mailchimp was stopping/limiting their free to use option, so I decided to find an alternative

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu Sender

it wasn't called Brevo when we stopped, due to limitations in their free to use packages

Vorteile

I reached out to Sender's customer service and got help from Skylar. It was a pleasure, so helpful, so kind, I felt I was in a very good hands

Nachteile

Nothing at all. No problems so far, really happy

In Betracht gezogene Alternativen

Mailchimp

Warum Sender gewählt wurde

As a Marketing Manager, I don't have time to waste on my marketing tools, and my previous product was bumpy and hard, got stuck everytime and needed to handle technical issues

Zuvor genutzte Software

Brevo

Gründe für den Wechsel zu Sender

The free version was a good test to see if it's good enough for me to use

Vorteile

very good,

Vorteile

Affordable, easy to set up, great customer support

Nachteile

Limited functionality on the free plan (but still more than enough to create beautiful email campaigns)

Vorteile

delivery is fantastic also the meterics are great

Nachteile

old school mail writer html need new easier tools

Vorteile

The fact that it is affordable and easy to use

Nachteile

I like the fact that their support agent [sensitive content hidden] is amazing and helped me with everything. She did an extra work and besided helping me with Sender and guding me she also helped me connect DNS records

Vorteile

Ease of creating templates for email marketing. Various options to create attractive mailings.

Nachteile

I wouldn't add anything. For me it's ok.

Vorteile

The speed that the platforms works, the easyness

Nachteile

Nothing! Everything works perfect. it is the ideal!

Vorteile

The drag and drop builder is easy to build a attractive products introduction. the automation workflow can help me save time to do other things and don't miss any important moment to communicate with our client.

Nachteile

no, it matches my requirements for email marketing perfectly.

Vorteile

it’s so easy to use and the support team
responds on time

Nachteile

nothing really. everything i thought i needed sender provided

In Betracht gezogene Alternativen

EmailOctopus

Gründe für den Wechsel zu Sender

price and i needed help with something and support responded quickly

Vorteile

Very affordable, lots of options with good tier levels. Customer Service is awesome! Very helpful, patient and kind! They also have step by step tutorials for issues, which were very helpful and manageable in bite sized pieces. :)

Nachteile

A little tricky to figure out navigation and get everything setup, but as someone who isn't tech savvy at all, with a little help I got it down pretty easy. So not really a con.

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Sender

it was more affordable for my very small budget

Vorteile

Ease of use and customer service is top notch

Nachteile

It would be great if we could set up branding within Sender when customizing Newsletters etc.

In Betracht gezogene Alternativen

Mailchimp

Gründe für den Wechsel zu Sender

The Ease of use, pricing options, and customer support

Vorteile

The Customer Support
Email Marketing Smooth send outs
User-friendly email builder

Nachteile

SMS marketing failures for unknown reasons
Little number of integrations possible

Vorteile

Easyness, well done providing and settings

Nachteile

almost all, it´s well designed and well working

Vorteile

It is quick to use. You can login and send an full designed email in minutes, or spend all day to tweak it, either way there are less steps to the process and it's not a large learning curve like MailChimp.

Nachteile

You have to put each paragraph in a separate text box, otherwise the subscriber may see them spaced differently in their inbox.

Vorteile

The Features of send are very easy to use. Any person can setup ans use Sender.

Nachteile

The subsriber base is limited 2500. it would be better if its increased to 5000 free subsribers

Vorteile

The customer service and quick response time.

Nachteile

They don't give you much of a learning curve/trial period when you are new to email marketing. Don't make a mistake or you might be cut off.

Vorteile

I was help by the agent [sensitive content hidden] and she was absolutely helpful and knowledgable in helping me resolve the error that prevented me from sending out my first campaign...

Nachteile

Nothing to dislike yet... Customer support is great

Vorteile

Excellent product and very user friendly

Nachteile

More analytics to under to under the opening of emails and time spent

Vorteile

Sender offers a user-friendly interface, drag-and-drop editor, automation, segmentation, and A/B testing capabilities, and helpful customer support. It has helped us improve our email marketing efforts and reach more subscribers.

Nachteile

There are some features can be confusing or difficult to navigate for me. Occasional glitches, and the pricing model is based on the number of subscribers.