Dayforce HCM

Vorteile

Check your benefits, track your vacation and sick time availability Keeps track of your pay stubs

Nachteile

It's difficult to sign in to sometimes had to change password several timesAnd you couldn't do it yourself it always had a manager do it

Vorteile

Having all employee information in one place and the various tasks that you can do on one platform.

Nachteile

It can be very temperamental and troublesome to use. Some of the logic of the operations does not mesh with real-life practices. Some of the things you think should work a certain way do not, and it causes extra work.

Vorteile

This platform did what it needed to do, and it was nice to have an all-in-one platform for hiring, payroll changes, and time clocks.

Nachteile

This platform wasn't precisely the most organized. It wasn't too difficult to navigate, but everything was everywhere.

Vorteile

The payroll system is intuitive and reports are robust.

Nachteile

Implementation was incredibly long and the support ticket advisors are usually poorly trained. During implementation we had several different project managers due to turnover. Most of the advisors we have had directly from Ceridian have been so siloed they did not understand how their section of the system effected other systems. This has caused many issues down the line for us. I am still correcting things set up wrong during implementation.

In Betracht gezogene Alternativen

Workday HCM

Warum Dayforce HCM gewählt wurde

Paycom was antiquated and not suited for the growth our company experienced.

Zuvor genutzte Software

Paycom

Gründe für den Wechsel zu Dayforce HCM

They sold us with the reporting and international capabilities.

Vorteile

All in one application from recruiting to onboarding to payroll. Allows us to streamline processes.

Nachteile

Severe limitations to the recruiting feature.

Vorteile

Very customizable to each Company's needs

Nachteile

Because it's so customizable, it can be very difficult to learn the technical "behind the scenes" setup functions

Vorteile

The ACA reporting and benefits management.

Nachteile

Not very user friendly on the employee side.

Vorteile

The system is generally user friendly. The Hub feature is nice

Nachteile

The recruiting module seems like an afterthought. Recruiting is my main focus.

Vorteile

The routine basics of setting up payroll including any adjustments for each pay period works smoothly. The audit features in the system highlight issues that should be looked at more closely before committing the pay. I like the export feature within the payroll process and use it to complete most analyses needed.

Nachteile

Other than standard reports, I feel that creating specialized reports has too many complications. I also think that adding/editing the General Ledger setup is too complex.

Vorteile

I enjoy the ability to view and approve my team members' vacation requests.

Nachteile

The user-experience is difficult. This may in part be due to our onboarding process, but we have had many struggles getting the system to work properly and understanding the various tools within the platform.

Vorteile

The pay stubs were elaborative, about hours, overtime, stat pays and the net pay percentage etc.

Nachteile

It logs me out of the app now and then. But I have used it for more than a year, it does a decent job.

Vorteile

EE's can share legal entities, ease of moving employees, international component

Nachteile

Support, benefits and payroll cannot talk to one another for reporting purposes!! Crazy!!

Vorteile

I like that it has my schedule, pay stubs, time clock and other information all in one place.

Nachteile

It works so poorly and is down all the time. The app just plain doesn't work at all (I have an iPhone 13 so the issue is not obsolete or incompatible tech) so I'm forced to use it via the browser which is not optimized for mobile at all. I have tried to contact the help desk for issues relating to clocking in and in getting the app to work, and didn't get a response at all.

Vorteile

I like that dayforce allows us to have a one stop shop approach to HR and people management.

Nachteile

I believe that Ceridian support could benefit from assigning primary contacts for accounts so there is a mutual understanding of what is needed from Dayforce.

Vorteile

Payroll works better than any other system I have e used in 30 years.

Nachteile

Recruiting and reporting systems don't work well.

Vorteile

Can configure a lot of areas, one system for employees and managers

Nachteile

There are so many things that could be improved but Dayforce has decided to create it's own on demand staffing model for customers. No value to us since we are in a highly regulated business. I'd rather see improvements in core functionality take priority over this.

Vorteile

I like the features and capabilities. I wish support was better versed.

Nachteile

Support is less knowledgeable then my staff and the response time is unacceptable.

In Betracht gezogene Alternativen

ADP Workforce Now

Vorteile

Learning resources and Dayforce help. Great time features and form capability.

Nachteile

Limited engagement and succession planning features. Lack of customization.

Vorteile

Improvements and making the plat more more modern.

Nachteile

The time it took to get here. Also while there are great steps towards modernization they’re still far behind other companies.

Vorteile

The customization of the platform, hub, etc.

Nachteile

Data and analytics not user friendly, work assignments confusing, primarily focused towards high volume hiring clients

Vorteile

Our employees find it mostly easy to use. They like the mobile punch and on-demand pay options.

Nachteile

It is not hospitality/F&B friendly. It does not understand about tip credits/sub minimum wage. Multiple postions/rates for one person are hard to manage. Customer service and support is generally poor.

Vorteile

There seems to be so many options available.

Nachteile

Lack or response & support, we reach out and don’t hear back until multiple emails are sent.

Vorteile

Reporting, customizable forms and workflows to suit our needs.

Nachteile

Customer support’s response time and lack of knowledge

In Betracht gezogene Alternativen

ADP Workforce Now und Paycor

Vorteile

Easy to use features for both manager and employee. It's sleek-looking and doesn't require a lot of effort to learn how to use Dayforce. We are currently implementing document management and it seems simple, but effective.

Nachteile

Customer support has been both helpful and lacking. Helpful because of the forums, but it's very hit and miss with a rep. Sometimes I am given someone who is very helpful, provides guides, or reasonable answers within a good amount of time.Then there are times when I receive a rep who takes too long to answer or find out what the issue is, doesn't communicate, or doesn't initially fix the issue, causing more time and money (for the business).

Vorteile

I like the reporting and payroll entry, especially with excel formatting

Nachteile

Upgrades and the issue that proceed. Tax support.

Vorteile

Dayforce is capable of almost anything.

Nachteile

It is built for an IT user, it is complicated.

Vorteile

Payroll and recruitment are good! Reporting is ok..support is terrible!

Nachteile

Support - very low rating! Always have to constantly follow up or escalate the case to get a response.

Vorteile

Payroll services work well for our growing team. Benefits also work well.

Nachteile

Lack of global features, security risks, and old tech for reporting

Vorteile

The initial platform was nice. The way the product was explained to be simply access and easy to maneuver from step to step when onboarding new employees.

Nachteile

The site would have constant technical issues. Not user friendly at all. The EDI feeds and all

In Betracht gezogene Alternativen

Paychex Flex

Warum Dayforce HCM gewählt wurde

The value for the product and good reviews

Zuvor genutzte Software

ADP Workforce Now

Gründe für den Wechsel zu Dayforce HCM

The value and looking for a product that could do it all

Vorteile

Everything being in one place making it easy for our employees to know where to go.

Nachteile

I wish the system was more user friendly, out employees find it quite hard to use at times. There is also a lot of system limitations, I wish the system was more customizable to our preferances.

Vorteile

I like that it is able to do a lot and make things more automated.

Nachteile

You need to be a computer programmer to set anything up. Anytime we ask for assistance we are told we have to pay for support.

Vorteile

i love the employee portal and the application progress

Nachteile

its not enough jobs that i like on there

Vorteile

Clean looking and uncluttered interface.

Nachteile

Lack of option for cover letter requirement at hiring manager's discretion. Certain functions not intuitive and lack of training guides.

Vorteile

I've used this from an end user perspective actively at one organization that chose this, and it was easy to use and navigate for the day to day HR, Payroll, Benefits, etc scope. The teams are fairly hands-on throughout implementation and they will do a lot to showcase wow-factors throughout the sales process until actual technical questions arise for some features.

Nachteile

In one experience evaluating this product as an all-in-one offering, we needed to ensure the Learning piece of functionality would suit our needs. It did not. The Learning product was presented as in-house and with their own roadmap for features and development. Every demo of this piece of the product was high level and they avoided getting detailed with backend/LMS admin features and setup. After getting to try it hands-on, we found out why. Despite being told all file types and sizes could be stored in the repository, this was not the case. We also uncovered many functionalities that we'd been told were available were, in fact, not. The backend at the time we evaluated this solution for Learning was actually powered by Docebo and not Ceridian. That is strictly the Learning content repository, not the HR solution side, to be clear. At any rate, the Learning solution was definitely not what was described to us in features, functionality, and in general based on our needs analysis. If you evaluate this solution, get all the right teams and experts involved that will ask the right questions and ask for a hands-on walkthrough of the backend. The demeanor of our sales contacts after inquiring about the absence of much of what was promised changed abruptly. Subsequent interactions were very negative overall with portions of the team.

Vorteile

I liked that the buttons were big and accessible and easy to see, and that they later modified different types of clocking in and out (lunches, etc). When they updated the software, you could tell they tried (and succeeded, partially) in simplifying some of the screens for users.

Nachteile

Past versions of Dayforce would freeze up a bit. Also, any time anything went wrong (sometimes a log in or out didn't take, sometimes a time would need to be edited) the manager or boss would have to personally modifying these issues. Under good management, this wouldn't be an issue. Under bosses who can barely handle stress and take systems errors out on their employees, it's a complete nightmare situation. This is where Dayforce could really look beyond coding issues and consider how to socially engineer better customer service solutions so even technically challenged supervisors can use the system easily.

Vorteile

Dayforce is a great platform for many HR related purposes. You can track/assign employee hours and shifts, monitor and approve time off requests, and calculate payroll. In addition, it allows employees to monitor/track their benefits, retrieve pay sheets, change direct deposit information and more.

Nachteile

Compared to other software that is payroll only, Dayforce is a little clunky. It takes too many clicks to do simple things like adjusting time clocks, approving payroll, and using it as both a team manager AND an employee. Certain features, such as a manager adding a time off request for an employee, requires Silverlight, so we can only do that with Internet Explorer and no other browser.

Vorteile

I like the 'one' database aspect the best.

Nachteile

Implementation was very lacking. Nearly a disaster. I am over 2 years in and still have not been able to get everything we originally intended to do up and running.

In Betracht gezogene Alternativen

UKG Ready und Paylocity

Warum Dayforce HCM gewählt wurde

ADP was unable to accommodate some things we needed and they were not flexible to find other ways to help us.

Zuvor genutzte Software

ADP Workforce Now

Gründe für den Wechsel zu Dayforce HCM

Recruiting module was most robust (the one module we do NOT have running and will probably abandon at this point). We also liked the GL feature - which does work well and was implemented by the one rockstar of our implementation team.

Vorteile

Timesheets, payroll, punch clocks, schedules, very easy to use

Nachteile

The support staff and making changes in the system.

Vorteile

Mobile app makes it easiest to punch in and out for the day, but not for meals. Android app needs some tweeking to access icons for quick punch.

Nachteile

I expect that it is a powerful suite, but from an employee standpoint, it is not easy to navigate to access the options. There are not any "help" pages or chats, you just have to fish around and figure out which pages give you the actual options you are looking for. For instance, listing your availability, or note to mgr about an extra hour off at lunch to take care of something personal. Mgr was always complaining that she didn't find our notes. It was frustrating and caused ill feelings.

Vorteile

Dayforce is not a bad software to use; however, at times it is not user friendly. I do like the recruitment feature

Nachteile

Not user friendly. System looks outdated. Its hard to read employees profiles at times. Employees have issues navigating.

Vorteile

Dayforce divides its modules into clear sections that make sense; relatively easy to find what you're looking for. Inputting benefit elections is easy. The ability to see org structure on an employee's profile is very handy.

Nachteile

The software is slow and not very intuitive. It is very difficult to customize. There is no easy way to see useful information in one place so you have to flip between many screens. For benefit enrollments, you can apply changes to more than one item. For example, if an employee updated their beneficiaries, you need to click on each election and input the new information. There is no bulk edit.

Vorteile

It is user friendly at some points and it is very popular.

Nachteile

The Customer Service is really poor. I have been asking for this report that I used with the system that I used with the system I had used prior to Ceridian Dayforce. It has been eight months and it is not done yet. It is impacting our HR and accounting system big time. The team that they outsource their job to, is not very competent even though I love to work with main Ceridian team.
It is really difficult to make any changes. I have to call customer support for almost everything as I dont have access to so many things to do.

In Betracht gezogene Alternativen

ADP Workforce Now und KORONA POS

Gründe für den Wechsel zu Dayforce HCM

I honestly chose it because of the customer support that they promise to provide. I am very very disappointed and absolutely feel disrespected.

Vorteile

Dayforce puts information into one platform, HR, Benefits, Payroll.

Nachteile

Functionality and reporting are clunky. It is hard to get information out and into one report. We have had to do more things manually, especially, in payroll than what we had to with a prior vendor.

Vorteile

I really the email notifications that it sends when someone has requested time away from work. It prompts you 2x daily that there are requests awaiting your approval

Nachteile

I am not a fan of the reporting functions. There are to many places that offer reporting, I prefer all reports set ups to be in one central location

Vorteile

The integration between HR, Payroll, Time & Attendance and Benefits is the main reason we went with Dayforce. It gave us an all inclusive solution to our needs

Nachteile

The reliance on Silverlight has been the main drawback, but that is going away soon. The other issue has been a latency issue for our satellite users; the time to load IE has been a problem but the ability to use Chrome has helped.

In Betracht gezogene Alternativen

UKG Ready und Paycom

Warum Dayforce HCM gewählt wurde

We needed to bring our system to the Cloud and with a newer product.

Gründe für den Wechsel zu Dayforce HCM

We have been clients of Ceridian for over 30 years, we trust Ceridian to give us a product that meets our requirements.

Vorteile

I use both ADP and Dayforce. There seems no much difference between them. I don’t prefer either. For Dayforce, I like it most is it is straigt forward to use, when the function is there.

Nachteile

I don’t like the software is the function is so limited and restricted. I cannot change direct deposit; cannot change W2 form; even cannot update my personal information like phone number and address. So, the functionality is very basic to me. I need to seek other ways for more functions.

Vorteile

-High level of customization within reporting
-Periodic updates from Ceridian on upcoming compliance and system changes
-Processing basic payroll is relatively easy and simple.

Nachteile

-Implementation is difficult
-DayForce terminology is not very intuitive, especially at first
-Complex reports can be difficult to configure
-Every feature/module talks to other modules; requiring users to go to multiple different screens to make changes.

Vorteile

It's evolving at a steady pace with features and functionality. We have been through one new release and it included a brand new benefits and payroll modules that thankfully did not replace the previous modules for now so it wasn't disruptive. We have ample time to learn the new modules before they completely replace the old. The support model has been mostly very good.

Nachteile

There are still some bugs with the new functionality. I wish there was more control over the data to have an efficient method of fixing records that have bad data. I also think the learning curve is long to learn the advanced reporting methods of creating new topics.

Vorteile

The ability to review time sheets and and flow into payroll.

Nachteile

Too difficult to use and support service

Vorteile

It is all linked together to the time clock and easy to maneuver through the site.

Nachteile

I think the support needs much work. You have to submit a ticket and have to wait too much time to get an answer that doesn't really usually answer the question. You should be able to call in a number and speak to someone right away and walk you through your fix.