Paycom

Vorteile

It is easy to use and has a lot of great features.

Nachteile

I cant really complain. The initial set up and implementation is long and requires me to be apart of a lot of Zoom calls but I have had assistance from Paycom through every step so this made up for the time it takes.

Vorteile

PayCom houses and displays its employee pay information well, and allows for exporting important tax and pay information when needed.

Nachteile

PayCom does not display its benefits in an informative or helpful way; and as far as I could tell there is no means of downloading your health/vision/dental ins. cards.

Vorteile

Eventually Paycom was able to handle all our different types of payroll - salary, hourly, commission, & piece rate.

Nachteile

The set up was brutal. Partly because of the layers of our GL, but also the implementation team changed several times.

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Vorteile

Very easy to use and understand and easy to teach my practice manager how to use for employees

Nachteile

Login is annoying and repetitive and employees get frustrated

Vorteile

Paycheck preview is helpful. Easy payroll submission. Paycom app is wonderful, easy and user friendly.

Nachteile

HR modules are not intuitive, have to dig to find out how to do. Missing some standard payroll reports like Employee Changes. Wish there was a drop and drag feature in HR (like Rippling). Unable to get some modules up and running in the time frame due to our limited people and time.

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Vorteile

Paycom makes it very simple to track users time, clock ins, benefits, payroll, and other misc workplace duties. The app is speedy and can use Touch ID / Face ID. Sign up is quick using private user data like last 4 of social.

Nachteile

The app on iPhone can be slow, passwords need to be reset every 6 weeks, and you get timed out if away on the app for too long even though it is open.

Vorteile

I like the ease of putting in my work hours, requesting days off, and viewing test paychecks.

Nachteile

Difficult editing and changing times that were put into the sheet.

Vorteile

I like that it allows employees to have everything HR/Payroll right in their back pocket. It saves me, as an HR Coordinator, time that used to be spent assisting employees with small tasks that take a lot of time.

Nachteile

The client side access could be more user friendly. It seems like there is too many tabs and that it could all be more condensed and organized. There are also certain things on the employee side, like requesting a punch, that seems to be more complicated than it needs to be.

Vorteile

Paycom is User friendly with tutorials showing you how to use paycom step by step

Nachteile

Paycom has you change your password often and it is hard to remember what your password is

Vorteile

Paycom is an outstanding company. The people and the experience is above the top.

Nachteile

At this time I dont have anything that hits below standard

Vorteile

The functionality just makes sense. We are able to use all of the benefits of the system together to have some automations within our HRIS system.

Nachteile

The lack of integration with other systems. We really want our other vendors/retirement services/etc. to have 360 integrations.

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Vorteile

Paycom puts all of our HR needs in one place. It's a great tool to complete all our projects and functions in the HR department.

Nachteile

There are often changes that happen in the system that upset/change/revert our already fixed data to something it was before or something completely different than the team doesn't seem to know how/why it happens.

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Vorteile

The dedicated support team and account representative have been extremely helpful and try to assist us with any issues and advise us on what is best for our company and employees.

Nachteile

The lack of flexibility for our company's special circumstances and one-off needs.

Vorteile

Straight forward and easy to explain to employees

Nachteile

Some updates have changed the way some reports are generated that are not as user friendly.

Vorteile

I have enjoyed phone access to my employment information.

Nachteile

At times there are difficulties in navigating where to locate employment information.

Vorteile

I like that I have a team behind me to troubleshoot if I have any issues. If I have a question they are right there to help!

Nachteile

That we can't hide employees that are no longer employed with us.

Vorteile

The reporting package is above and beyond. The tracking feature has enhanced our reports exponentially.

Nachteile

The multiple authentications to log in and repeat phone calls.

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Vorteile

Very easy to use as an employee. Easy to access current pay stubs, total pay, withholdings and contributions for the year. The "Approve my Check" function is very nice to make sure there are no errors before paychecks are processed.

Nachteile

I have not had any significant issues with the software.

Vorteile

My dedicated specialist, [sensitive content hidden] is awesome! It is so nice to always reach the same team when I have an issue.

Nachteile

Report writer, flow of processes. Billing detail not accessible.

Vorteile

I enjoy my Paycom representative [sensitive content hidden] she had been beneficial in education on the system and showing us how Paycom can work for our organization. I enjoy the new features that Paycom has been releasing that allow streamlining processes and giving the HRIS more of a competitive edge compared to other systems.

Nachteile

We did not have proper communication prior to [sensitive content hidden] on how the system works and were given simple "fixes" that in fact did not fix our problems or issues but created further stress in managing the system.

Vorteile

In the fast-paced world of payroll and human resources, the right tools can make all the difference. Paycom has positioned itself as a leading payroll service provider, offering an all-in-one platform that aims to streamline payroll processes and enhance HR functionalities. Having used Paycom for several months, I’m sharing my insights on its features, usability, customer service, and overall value

Nachteile

Despite the numerous strengths of Paycom, there are areas where the service could improve. The initial setup process can be somewhat daunting, particularly for larger organizations with complex payroll requirements. A more guided setup process with step-by-step resources could ease this transition. Additionally, while reporting capabilities are functional, some advanced reporting features could be enhanced for deeper analytics

Vorteile

I like that the employee is very user-friendly. The app makes it very easy for the employee to access their timecard, request time-off, view documents, complete checklists, etc. From the HR side, after we explain how to access something via the app, the employee rarely reaches out about the same question again, as it's easy to locate everything.

Nachteile

I do not have any cons about Paycom. I think the system is great and very user-friendly.

Vorteile

All of its empolyee self-serve features online and via the app.

Nachteile

Sometimes the time off request, remaining balance and other features can be confusing.

Vorteile

The ease and convenience of the app made the difference for me.

Nachteile

My clients needed a seperate app for reimbursements

Vorteile

Simplicity of doing payroll. It almost does the payroll for you. Just need to verify info.

Nachteile

Availability of service team sometimes. I have called and no one from my team is available to help me.

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Vorteile

The platform has a lot of convenient features and is very user-friendly both on the employee and admin side. We like the ability to set notifications around dates, as well as being able to only give staff the ability to clock in/out for the jobs they are assigned. Information flows nicely throughout from Application to onboarding and hire.

Nachteile

The app can be glitchy at times for employees and security features are a bit over the top making it hard for some tech-challenged staff.
Features are ala carte- so adding on functionality comes at a higher price tag

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Vorteile

One stop shop for all my payroll and benefit needs.

Nachteile

Reporting needs some work. It's hard to find the reports I need and then some of the reports, I'd like to add more fields to them, but currently can't. I did see the most recent update that allowed that functionality on some reports, but not all of them.

Vorteile

After 2023, they have improved Customer Service and the system interface is very intuitive.

Nachteile

Nothing at this time. They have improved their customer service since 2023 and that really has made it easy to work with them.

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Vorteile

Paycom was fine for my basic needs for time and attendance. It was easy to use and understand.

Nachteile

Integrating other systems into Paycom wasn't easy and proved to be difficult for employees to use. We like to be able to incorporate as much HR functionality into one system for ease of use and simplicity, but we encountered a lot of road blocks with Paycom. From my standpoint it was okay to use, but our company quickly transitioned away from Paycom due to the complexity on the backend.

Vorteile

Paycom is really easy to use for both me as a manager and for my employees. I like that there is an in depth desk top version and a quick on the go app version.

Nachteile

I wish the cost for additional integrations was more budget friendly.

Vorteile

User friendly for employees.Especially during Open enrollment!

Nachteile

To many clicks when trying to navigate through certain areas.

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Vorteile

Ease of use. Great all around platform. Perfect for any size business.

Nachteile

None. Paycom is an amazing app. We currently have all of our employees participating.

Vorteile

Paycom's customer support is so good. They actually reach out to me more than I have to reach out to them. When I do need help, I call the support team and get immediate assistance. They are also constantly improving their software, without breaking things that work in the process. I couldn't be happier with my Paycom experience.

Nachteile

The cost is a bit higher than others, but it's worth it for the consistency, customer support and regular development of new features.

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Vorteile

You can have everything in 1 place for every employee from time-off, scheduling, timeclock, applicant tracking, background checks, onboarding, benefits enrollment, documents, notifications to employees, easy reporting and many more features. It is easy to use and navigate.

Nachteile

I have no dislikes about Paycom. I am 100% a Paycom fan.

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Vorteile

The ease of use and ability to customize the platform to our individual needs.

Nachteile

Slow to get custom reporting built. It seems to take an extensive amount of time to get approval for, price out and actually build a custom report.

Vorteile

It's an all-in-one system that is user friendly!

Nachteile

Some customer experience has been lost as the company has grown. It makes absolutely makes sense from a streamlining, efficiency and liability standpoint, but the personal touch/assistance also decreases with these changes.

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Vorteile

The single integrated database structure.

Nachteile

The communication/messaging processes are tedious.

Vorteile

The system is user-friendly, and employees can quickly access personnel information without needing to contact the HR staff.

Nachteile

While Paycom is user-friendly, it may be a little difficult for individuals who are not tech-savvy to navigate, would be nice to have a search box to quickly access information.

Vorteile

Everything is available in paycom from scheduling to adjustments to personnel action form to continuous learning

Nachteile

the approval stages are very cumbersome, it shows me the name of the approvers but does not show you any real "progress" as to why the ticket is stuck to a specific approver.

Vorteile

They did an excellent job onboarding us. The initial training and involvement for our first year was great. They really made us feel welcome.

Nachteile

It has taken awhile to address our attendance point challenges.

Vorteile

The ease of the reporting and the use of Paycom for Payroll.

Nachteile

I wish we got the State tax reports and I wish we could configure the PTO better. Also, I wish it was a better way to pay OT to salary employees when the law went into effect in July.

Vorteile

live personal support during set up and always a phone call or e-mail away for answers to new concerns or issues with our payroll

Nachteile

not always being told about changes/updates

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Vorteile

The BETI payroll has made processing payroll much simpler and less time consuming. Employees like the ability to approve their timecards and review and approve their pay checks.

Nachteile

Paycom's manuals on setting up various processes can be confusing but improving. Customer service has improved drastically over the past couple of years. The payroll process was not intuitive and very frustrating and that has improved too.

Vorteile

The customer service and ease of getting around in the Paycom system.

Nachteile

I have had a rep in the past that was not helpful. That can create some frustration.

Vorteile

End user feature of paycheck preview. Ease of use for employees.

Nachteile

From Admin standpoint - very manual. No flexibility with position seats. Frequent glitches.

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Vorteile

The admin and employee side are extremely user friendly.
Reaching your dedicated account specialist is always easy. You're not passed off to multiple people.

Nachteile

The documents and checklist portion of Paycom can be a tad confusing sometimes but typically easy to figure out! Our account specialist is always helpful in a snag though!

Vorteile

I love our specialist and the timely manner she gets back to us. I also love that Paycom is very easy to navigate around.

Nachteile

I honestly cannot think of a negative thing to say about Paycom.

Vorteile

Paycom is EXTREMELY user friendly and has taken so much tedious work off my plate as an HR Manager! Before Paycom, I have 7 different systems that I would bounce between which housed various types of employee data, and to be able to have all of that, and MORE, in one system has been amazing! In addition, the employee visibility / ownership has been a huge positive shift and they are happier to have the ability to do so many things at their fingertips. I would have to say my favorite Paycom feature is "Approve My Check". This has eliminated ALL human error with payroll!

Nachteile

There is nothing so far that I do not like, but I will say the hardest feature to learn and get used to is reporting. It is very extensive and customizable, which is great and what every company needs, but getting to what you need takes a great deal of time in the beginning. Once you figure it out, its smooth sailing from there.

Vorteile

Implementation was done so well, our Paycom team took the time to understand our every need.

Nachteile

After implementation the customer support was lacking. Our client support specialist was not responsive, and we were given a new specialist almost every month.

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Vorteile

It allows the human resources area to have control of the entire database of all employees on the same platform, allowing for better performance and better information capacity to generate payroll and better management of active personnel. Its configuration execution was long but its entire configuration was perfect, which did not allow errors to be generated regarding payroll or personnel due to having tools that manage the processes of each employee very well.

Nachteile

Every update it has had takes a long time to reconfigure but I don't understand why it is because of the tools and information that is handled, the entire execution process has always been perfect without failures