Chorus

Vorteile

I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss.

Nachteile

I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip.

Vorteile

I really like the insights and call analytics that Chorus provides for our Sales, Onboarding and Customer Success calls, these have been very useful for next steps with our customers and to identify any risks during calls.

Nachteile

There are some calls where Chorus doesn't identify the participants in them, which is a challenge when reporting on call insights and the trackers that we've set up to identify certain things for both reps and customers.

Vorteile

The AI meeting summaries were helpful and relatively easy interface to use.

Nachteile

It takes a long time to provide the AI meeting summaries and recordings were missed for unknown reasons frequently.

Vorteile

Easy to use UI and the ability to make coaching comments on each recording

Nachteile

We did struggle sporadically with Chorus joining specific meetings. Couldve been more of a user issue but it happened 1-2 times a month for us

Vorteile

Chorus extends the reach and influence of our managers by tracking all demo meetings and identifying opportunities to follow up on to improve our demos. It also allows us to go back to older meetings, share them with team members and transcribe them for the sales team and their clients.

Nachteile

At times the software was slower or the interface was not optimal, but the team is constantly taking feedback and incorporating this in the product to deliver not only what was promised but further building out the tool to add new value.

Vorteile

Chorus makes it easy for us to give direct feedback to reps during call reviews. Each of our sales directors set aside at least 2 hours per week to review calls and provide feedback. Reps love that each comment on a call gives them a direct link to the part of the call where the comment was left so they can have direct context.

Nachteile

The call translation is just OK and we haven't figured out the best way to use themes in our day-to-day process.

Vorteile

Call recording in itself is a game changer. I love that I'm able to dive into not just my own calls and learn from them but also the entire team. I'm a big fan of the talk/listen ratio - i am definitely using that as one benchmark for how well a call went. Also, my interactions with the people at Chorus from Product management to support tickets have been excellent. Support is fast/responsive. Lastly, they're shipping new product fast which increases my confidence they'll close any gaps they need to

Nachteile

call transcription is pretty hit/miss. the editor used to create shorter snippets from a full call definitely needs UX work

Vorteile

- Not having to take notes
- Being able to re-listen to conversations & having an archive of your "notes" in Chorus
- Being able to set up trackers for key words

Nachteile

That Chorus is still more beneficial for conversations in native English. I would love if the words that are transcribed were actual words rather than gibberish. I'm looking forward to the day when Chorus will work in other languages rather than just English.

Vorteile

Makes listening to calls a breeze. If you don't have the time to listen to every call live this really helps.

Nachteile

Interface is kind of cumbersome and confusing at times.

Vorteile

Allows you to see your filler words and where you talk about each topic.

Nachteile

Can be confusing to navigate but once you use it a few times it becomes easier.

Vorteile

Chorus has a very special control in terms of recording and saving calls, which simplifies the procedures for accessing previous calls when needed, by means of records that include all contact information such as time and date, as well as the name of the member who made the call. I also appreciate a lot of the distinctive things that Chorus provides us with, as we can empty the calls into texts, and the search options are multiple, as the artificial intelligence of Chorus enables us to access previous calls by inserting one of the phrases that were received in it, which makes it Searches are less effort and more useful. I greatly appreciate the records that Chorus organizes, which include a lot of information about all previous calls, and this helps us a lot in ensuring that all events and procedures have been written down, and this helps us in controlling the quality of communication processes and improving response times and thus gaining customer satisfaction.

Nachteile

Chorus is very easy to use for all levels, as it does not include any complicated or difficult-to-understand functions or tools.

Vorteile

I fully appreciate Chorus' capabilities in terms of organizing customer communications, and especially when it comes to recording and archiving calls. Using Chorus, it is easy to access any of the previous calls, where the search options are many and you can use what you need from them to quickly reach the desired call, where we can use certain phrases or words to reach the desired call easily. Chorus enables me to listen to calls whenever I need it, and I can also easily convert them to text that I can use when writing emails to answer customer inquiries, and also enables us to update our customer databases more easily, I also like the fact that I can send the recording to customers as documentation important to their requests.

Nachteile

Chorus needs more integration with other applications so that we can view recordings and share meetings on them directly, which will positively affect our workflow.

Vorteile

Product was solid and it was a great company, until recently…

Nachteile

Were acquired by Zoominfo. Alongside with that, came high pressure sales tactics and opaque pricing.

Vorteile

Ability to recall information from a call or demo with clients from a week to however far back is a benefit to all users.

Nachteile

Very "big brother" feeling with the ability for management to join calls... lots of incorrect habits created by managers without the proper "heads up" given to the rep.

Limit the amount of feedback that is notified to the rep - review as many calls but limit the amount of emails/notifications sent about the review, unless stated by the reviewer.

Vorteile

Chorus Software manages all of our daily transactional workflow and annual administration. We used it for years with most working from home full or part-time and were able to go to everyone working from home with a simple announcement. The ability to see where everything is at on individual transaction basis to company wide in Chorus is just what we needed as we grew out of managing work in spreadsheets years ago.

Nachteile

Steep learning curve at beginning to build workflows. Once your IT was trained up, you can build workflows as needed, test and deploy. Preferred the old dashboards available before latest version that had more functionality and could create and customize on my own.

Vorteile

Really great software for recording calls and for coaching! It's played an integral part of our sales process and development.

Nachteile

I wish that there was more functionality to make it easier/more convenient to listen back to calls. For example, when listening to a demo, I wish it could highlight when I'm talking compared to a customer. It would be amazing if the software could use AI to break down the calls a little more and show some analytics.

Vorteile

I love that it records my calls and shows me the themes that came up during our call. This allows me to easily identify the moments in my call that are relevant to share with my team, and then I can clip those moments and share them via Slack.

Nachteile

The transcripts are just plain wrong. Like 75% of the words written are not the words we said. I know text to speech is tricky. They do, pretty much always, capture the trigger words for themes that we established on setting it up, though: "Next Steps", names of competitors, names of projects, etc.

Vorteile

I like that Chorus provides transcripts of what was talked about and puts little bars in the meeting notes so you can click onto where you want to listen in the conversation. It allows for Playlists so you can organize your playlists by the employee if you're a manager. It also integrates into Zoom and pops in on your scheduled meetings to record calls automatically.

Nachteile

I don't like that sometimes it takes 24 hours before a call is posted to Chorus (cold calls specifically) - we use it with Outreach so maybe that's why.

Vorteile

I loved Chorus because I was able to review deals that I wasn't involved with as a learning opportunity

Nachteile

The mobile app wasn't great; the interface was hard to navigate

Vorteile

I love that it will automatically hop into my calls and there is nothing I have to do on my end to get that to happen. I also love that I can use it during cold calls as well.

Nachteile

I wish it transcribed the conversation a bit better.

Vorteile

This tool has been very helpful for our BDRs, AMs, and Account Executives. We use it daily to look back at our previous conversations with prospects. It helps us understand our prospects' pain and needs. Especially when we forget to take a note of something, we can go back and listen to our calls.

Nachteile

Sometimes Chorus can cut off some parts of our conversation. We're not sure why but we've noticed that sometimes the recording isn't that good. We've noticed that this happens when we start calls early or when calls run over.

Vorteile

I really like the search functionality along with the call coaching tips!

Nachteile

I don't like that there are a few default features that I have to change each time.

Vorteile

I don't have to stress about information I forgot to write down on sales calls. Especially when I'm preparing for a follow up meeting, it's extremely helpful to go back to a Chorus recording and search for parts of the conversation that will help inform how to approach the next interaction.

Nachteile

The user interface could be friendlier. It's not always easy to search and filter for other people's meetings

Vorteile

Chorus records our AEs discovery calls and demos throughout the sales cycle and provides analytics around them. We use Chorus for continual coaching, training, onboarding new employees, etc. Their support/team is wonderful to work with.

Nachteile

Chorus is a fairly new product and they're constantly improving the product. With that, there are some features like advanced analytics that I'd love to see.

Vorteile

The note taker is a game changer. being able to focus on the call and not worry about taking notes has definitely had an impact on my sales. Also great to be able and go back and listen to calls.

Nachteile

I feel like they could make the application a little more hidden. Sometimes prospects can get scared if they think the conversation is being recorded.

Vorteile

makes it very easy to be coached. I can also review my calls for detials that i initially missed

Nachteile

The transcription and follow up suggestions aren't quite spot on yet, but getting better

Vorteile

I can really concentrate on my conversations with my clients and not have to worry about taking notes. I know Chorus is taking care of that. I can review my call once it is ove, dissect it and make sure I have what I need when it comes to deliverables and follow up.

I really like the ability to tag moments of a call to reference them in the future or share them with other members of my team.

Nachteile

The UI is a bit tricky to navigate. Sometimes its hard to find a call you are looking for. I will usually find the call in Salesforce and launch it from there as opposed to looking for it in Chorus directly.

Vorteile

Similar functionality to Gong at a fraction of the cost.

Nachteile

Nothing, I love Chorus over Gong and would recommend to anyone

Nachteile

Fibre Installation Absolute Rubbish - Chorus Does Not Help

Vorteile

This is great for any sales team. We are not a large sales team so it is very useful. It allows me to see how my calls go and how to improve while also allowing me as a team lead, to help improve my team. As an SDR, it is great because my AE's can review calls before the next call to better understand how the qualification calls went.

Nachteile

It is a little trickier than other platforms to find analytics on calls.

Vorteile

Call quality is good. I find it easy to navigate through the software. Links with our VOIP program easily.

Nachteile

The only Con I can think of is that some of the calls don't record. It may be an issue with our IT department on the link with Zoom but some calls aren't being recorded.

Vorteile

Very easy to share with your team by creating playlists or commenting on recordings. Great for working remotely!

Nachteile

I don't like how you can't see on the recording level if it's been added to the playlist already or playlists the call recording belongs to. The AI isn't that great at transcribing voice to text.

Vorteile

I love the ability to go back and listen to my calls in a clear and concise way. I like that I can fast forward and play the conversation at a faster level to hear it quicker.

Nachteile

Sometimes the words don't transcribe correctly but other than that I really don't have any gripes.

Vorteile

It's awesome -- you link it to your calendar and its always listening to your meetings so you dont have to worry about taking notes. You can focus on your prospects and go back and get those transcriptions to add notes.

Nachteile

The autotranscriptions aren't always the most accurate especially when it comes to names, but its a hell lot better than Siri if thats what you're wondering.

Vorteile

I can focus on my prospects calls and listen back through Chorus. Chorus also helps my understand how much I talk and what I'm saying so I can refine my phone communication.
Also great for connecting teams recordings so we can hear other reps.

Nachteile

Wish it was easier to navigate and pull up calls of other reps

Vorteile

Its so nice to go back and listen to how youre speaking in a business sense, great for coaching yourself or coaching an employee

Nachteile

Connection can be poor at times and some feedback but overall, good product

Vorteile

It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve.

Nachteile

Doesn't integrate with Google Hangouts very well.

Vorteile

I like how Chorus shows us great data to help me improve my sales calls. You get to play things back to exactly where you need to, and stop missing things on calls.

Nachteile

Better/easier search capabilities. I have trouble finding certain calls sometimes.

Vorteile

The video and audio recording software are easy to use and makes breaking down my "game film" fast and easy.

Nachteile

Would love if the transcribing function worked better, today it struggles to understand what is being said.

Vorteile

I like that this auto records calls in Zoom. It's nice for new hires to be able to listen to other calls that went well and how people talk through different situations. Also it's great for call listening for managers (x2 speed is so helpful).

Nachteile

The system does not pick up on all action items and it's capture of "engaging questions" is less than stellar. I also don't love how there are multiple pop ups in the meeting telling guests it's being recorded and livestreamed. One pop up should be sufficient.

Vorteile

Chorus is an awesome learning tool for sellers. Going back to review calls gives you great insight into strengths/weaknesses when it comes to effective sales calls.

Nachteile

Getting it linked up with Outreach and Outlook can be very challenging and some times doesn't always work.

Vorteile

Ability to shadow calls that others have made, at any time I want, with ability to selectively choose only useful calls

Nachteile

The usual issues with speech transcription, but that doesn't matter as much because the vocal performance is more important to learn from

Vorteile

I used to have to divide my attention during sales meetings to make sure that not only where the salient points being discussed but also to make sure that I was making notes on follow up items, buying signals, timeframes, etc. Chorus not only records, but bookmarks important moments in addition to transcribing. It's like having a rock start personal assistant combined with a sales coach!

Nachteile

It doesn't always transcribe perfectly, but still does a heck of a lot better than I do!

Vorteile

Chorus.ai has been a game-changer for our sales team. The analytics provide the ability to efficiently navigate to the important parts of any call and see trends and analysis at a higher level. Chorus is great for new hire training. We put together a playlist of call snippets and are able to highlight best practices and learning experiences.

Nachteile

We had a couple bugs with the SFDC integration, but the support team worked very closely with us to fix and haven't had any issues since!

Vorteile

- Easy to learn and use
- Big fan of the sharing options
- The ability to pick up key parts of the sales process(Closing Remarks, BANT, Etc)

Nachteile

Call transcription is pretty hit/miss. Other than that, not much.

Vorteile

I conducted my interviews over Zoom and first tried transcribing them myself. I was surprised by how hard it is and terrified by how much time I'd waste on that. I decided to give Chorus a try and it worked surprisingly well. Definitely saved me days of work!

Nachteile

It missed industry-specific words here and there, but thanks to the easy navigation synced with the actual recording, I was able to quickly fix them all manually.

Vorteile

The ability to get transcripts and flag keywords have changed how we do business as a Product organization. It enables us to get the pulse on calls with our customers and prospects around features and requests without us needing to be in every call.

Nachteile

I don't think there are any cons per se. It did take time for our customers to get warm to the idea of always being recorded, but most now see the value of using this service.

Vorteile

The easy of use
Powerful and quick searching capabilities
Zoom integration
Transcription capability
Can change speed up to 2x

Nachteile

Nothing comes to mind but I have to write 40 characters here

Vorteile

Chorus has been a staple for helping my team improve the customer experience since we've been using it. The call monitoring and teleconferencing ability gives me real time data and learning opportunities for my team. After monitoring recorded calls for quality control, I am able to give them targeted support for growth with the goal of making each customer experience the best it can be. Chorus helps us help our clients and I wouldn't know what to do without it.

Nachteile

Support doesn't respond as quickly as I have seen in the past.

Vorteile

Really cool layout of breaking down calls based on voice recognition

Nachteile

Nothing this software is the best call breakdown software I’ve used